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Email – Electronic Mail INFORMAL EMAIL FORMAL EMAIL Beginning Email Body Ending Beginning Formal • Dear Sir/ Madam, • Dear Sir or Madam, • To whom it may concern: (especially AmE) • Dear Mr/ Ms Jones, • Dear Dr Smith, GREETING Informal • Hi Dennis, • Hello Claire, • Dear Mum, REASON FOR WRITING / REPLYING FORMAL • I am writng to make a reservaton/ to apply for the positon of…/ to confirm my booking/ to ask for further informaton about … • I am writng with regard to the sale of …/ to the complaint you made on 29th February • Thank you for your e-mail of 29th February regarding the sale of… / concerning the conference in Brussels • like to let you know that… INFORMAL • Just a quick note to invite you to…/ to tell you that… • This is to invite you to join us for • Thanks for your e-mail, it was wonderful/great to hear from you • I wanted to let you know that / tell you about / ask you if BODY Making a request/ asking informaton Formal I would be grateful if you could …… Could you please send me … In addition, I would like to receive … It would be helpful if you could send us … Informal I was wondering if you could come and see me sometime next week •Would you mind coming early to help me clear up the place? •Do you think you could call Jerry for me? Example • Could you please let me know if you can attend our anniversary party 6th/ if you are available for a meeting on 19th February? • I would appreciate it if you could please send me a brochure/ if you could please reply within two days • Please let me know how much the tickets cost and promotions * Offering help/ giving informaton FORMAL • Would you like us to …? • We would be happy to … • We are quite willing to … • Our company would be pleased to … INFORMAL •I’m happy to tell you that John and I are getting married next month •Would you like me to come early and help you clear up the place? •How about I come and help you out? Complaining FORMAL • I am writing to express my dissatisfaction with … • I am writing to complain about … • Please note that the goods we ordered on (date) have not yet arrived INFORMAL •I’m sorry to say that you’re late with the payments •I hope you won’t mind me saying that the place you’d recommended to us wasn’t as nice as we’d expected We regret to inform you that … I’m afraid it would not be possible to … … Unfortunately we cannot / we are unable to … … After careful consideration we have decided (not) to … Apologizing BODY • • • • • I apologize for… Please accept my sincere apology for… I am deeply sorry for… I really owe you an apology for… I'm sorry about…… • Because/ due to,… • • • • • • I would like to……… I hope……………… I promise…………… We are happy to offer you………… I look forward to Could we make another…………? Formal • We would like to apologize for any inconvenience caused • Please accept our apologies for the delay Informal • • • • I’m sorry for the trouble I caused I apologize for the delay I promise it won’t happen again I’m sorry, but I can’t make it to the meetng BODY Attaching files • I am sending you the brochure as an attachment • Please see the statement attached……… FORMAL •I’m attaching/sending you the holiday photos Sorry, but I can’t open it Can you send it again in … format? INFORMAL ENDING • I look forward to hearing when you are planning to visit our town • I look forward to hearing from you • Yours faithfully Your signature •Hope to hear from you soon •I’m looking forward to seeing you Love,/Take care, Abbreviations ASAP = as soon as possible ENC = enclosure RSVP = please reply CC = carbon copy PS = postscript PTO (informal) = please turn over Remember !!! • NEVER write an email when you are angry • Avoid using email instead of picking up the phone when a phone call is warranted • Keep your email messages short and to the point To: John_David@hotmail.com FORMAL Subject: Apology for missing the meeting EMAIL Dear John, I am deeply sorry for missing our scheduled meeting on 15th October 2016, regarding the discussion of the latest project I am really embarrassed for the same As you might understand, I was unable to come for the meeting because my flight was delayed by 20 hours due to extremely poor weather conditions in New York I tried to inform you the same through a call but the networks failed to work at that time This meeting with you was very important as I was to discuss all the working directions and the product requirements for our new project I would like to settle another meeting with you for the upcoming week I would be available from 25th October to 30th October, anytime before 7:00 PM Please let me know whatever time best suits you by 20th October so that I book a ticket for myself, beforehand You can contact me on 677589031 I look forward to see you Sincerely Jonny Informal Email • Dear {Name}, • I know it was wrong of me to {action} and I feel awful that the only thing I can say is "I'm sorry." But I am, so I'll say it as many times as I need to in order to convince you of how terrible I feel about this • I'm really sorry that I {effect of behavior} I swear that I will never it again I've learned to think long and hard about how my actions affect others and I believe that will help me to make better judgments before I {speak/act} next time • I know it's selfish of me to ask your forgiveness, but I hope you believe in my sincerity and accept my apology • Sincerely, • {Your Name} Topic Topic Write a letter of complaint to a restaurant/hotel manager to complain about poor service or food • Sender's Address • No 16, Giang Van Minh Street, Ba Dinh District Hanoi City, Vietnam • Date • July 11, 2014 • Recipient's Information • Customer Service Manager ABC Hotel, Ho Chi MinhCity, Vietnam • Dear Sir or Madam, • I am writing to complain of the poor service I received at your hotel on July 5, 2014 I stayed at your hotel on that day The weather unexpectedly turned bad with strong wind and heavy rain The roof of my room was leaking rain water, and the heater was not working well I reported the problem to your customer service officers at the front desk, but they just came, looked at the heater and the roof and said, “We’ll be working on them” In fact, nothing was done at all Then I asked them to change my room, but unfortunately there were no available rooms at that time With two days and one night in very poor conditions, I soon got sick Returning home, I had to ask my boss for two more days off and missed one important meeting I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not happen again Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service I look forward to hearing from you! • Yours faithfully, • Hang Lê Minh Thư ... Remember !!! • NEVER write an email when you are angry • Avoid using email instead of picking up the phone when a phone call is warranted • Keep your email messages short and to the point To: John_David@hotmail.com... you that John and I are getting married next month •Would you like me to come early and help you clear up the place? •How about I come and help you out? Complaining FORMAL • I am writing to express... Email – Electronic Mail INFORMAL EMAIL FORMAL EMAIL Beginning Email Body Ending Beginning Formal • Dear Sir/ Madam, • Dear Sir