Preparing : 04. 03. 2009 Period : TC 19 Writing: A formal letter OF satisfaction or dissatisfaction I. Aims By the end of the lesson, the students will be able to write a formal letter of satisfaction or dis satisfaction. II. Lexical items - Words to express satisfaction or dis satisfaction. III. Language items - Present simple IV. Teaching aids : textbooks, pictures,… V. Procedure Teacher’s Activities Students’ Activities 1. Class organization (1 min) - Greeting - Checking ss’ attendance 2. The new lesson a. Exercise 1 T instructs ss to study the cues. T asks if there are any the questions or choices that sts can't understand. If there are, T explains. Ss listen to the teacher, and follow the instructions. T asks ss to do the tasks in pairs in 10 minutes. Ss do the tasks in pairs in 10 minutes. T walks around to provide help. T calls on ss to give their answers. Ss answer. T gets other ss’ feedback. Ss make comments. T gives the final feedback and correct the answers if necessary. * Suggested answers: 4- 6 – 3 – 5 – 2 -1 Ss listen and correct themselves. T asks ss to write the complete letter in their notebooks in 7 minutes. Ss write the complete letter. b. Exercise 2 - T asks sts to read the requirement carefully. - T asks if there are any the cues that sts can't understand. If there are, T explains. - I am writing to complain about…. - I am writing to express my disatisfaction with/at…… - firstly, secondly,…finally. - furthermore, in addition, what’s more - tis caused me to…. - I exppect a full refund/ better service from…. - Sts read the requirement. - Please replace the goos as soon as possible. - T asks sts to work individually to write a letter of complaint to a manager about that unsatisfactory service. - T goes round to check. - T calls on some sts to give out their writings. - T gives feedback from the rest. - T gives final answers. 3. homework - Rewrite the writing in Exercise 2. - Sts write their letter individually. - Some sts give out their writing. - Sts give corrective feedback. - Sts copy the correct answers in their notebooks. * Handout: Exercise 1: Unit 9 – D. Writing – SBT/62 Exercise 2: You are not satisfied with aservice of a business or an oganization. Write a letter of complaint to the manager about that unsaticfactory. CUES: - I am writing to complain about…. - I am writing to express my disatisfaction with/at…… - firstly, secondly,…finally. - furthermore, in addition, what’s more - tis caused me to…. - I exppect a full refund/ better service from…. - Please replace the goos as soon as possible. / VI. Self-evaluation ……………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………………………………………………………… . items - Present simple IV. Teaching aids : textbooks, pictures,… V. Procedure Teacher’s Activities Students’ Activities 1. Class organization (1 min) - Greeting. letter OF satisfaction or dissatisfaction I. Aims By the end of the lesson, the students will be able to write a formal letter of satisfaction or dis satisfaction.