Human Resource Management Fifteenth Edition Chapter Performance Management and Appraisal Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Learning Objectives (1 of 2) 9-1 Describe the performance appraisal process 9-2 Define the pros and cons of at least eight performance appraisal methods Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Learning Objectives (2 of 2) 9-3 Give examples of potential appraisal problems and how to deal with them 9-4 List steps to take in the appraisal interview 9-5 Explain key points in how to use the appraisal interview to boost employee engagement 9-6 Explain how you would take a performance management approach to appraisal Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved I Describe the appraisal process Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Basics of Performance Appraisal • The performance appraisal process steps Sets work standards Assesses performance Provides feedback to the employee Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Why Appraise Performance? Five reasons: Used for pay, promotion, and retention decisions Links performance management to company goals The manager can correct deficiencies and reinforce strengths With appraisals employee’s can review career plans Training needs are identified Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Defining the Employee’s Goals and Performance Standards Goals Job dimensions or Traits Behaviors or Competencies Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Improving Performance: HR as a Profit Center Setting Performance Goals at Ball Corporation Let’s talk about it… Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Improving Performance: HR Tools for Line Managers and Small Businesses How to set Effective Goals Let’s talk about it… Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Who Should Do the Appraising? Peer Appraisals Rating Committees Self Ratings Appraisal by Subordinates 360-Degree Feedback Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Guidelines to Conducting the Appraisal Interview • Objective data • Don’t get personal • Encouragement • Agreement Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Handle a Defensive Subordinate • Recognize behavior • Never Attack defenses • Postpone Action • Recognize Limitations Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Criticize a Subordinate Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved How to Handle a Formal Written Warning Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved V Explain key points in how to use the appraisal interview to boost employee engagement Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Employee Engagement Guide for Managers • Use the Appraisal Interview to Build Engagement Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved VI Explain how you would take a performance management approach to appraisal Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Performance Management • Performance Management – is the continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization’s goals Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Total Quality Management and Performance Appraisal • Cease Dependence • Continuous Improvement • Extensive Training • Drive out Fear • Remove Barriers • Self Improvement Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved What is Performance Management? Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Trends Shaping HR: Digital and Social Media Digital Technology use in Performance Management Let’s take a look… Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Improving Performance: HR Practices Around the Globe Performance Management at General Dynamic Armament Systems (GDAS) Let’s talk about it… Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved The Managers Role in Performance Management Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Chapter Review What you should now know… Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Copyright Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved ... would take a performance management approach to appraisal Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved I Describe the appraisal process Copyright © 2017, 2015, 2013 Pearson... © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Techniques for Appraising Performance (2 of 2) Narrative Forms Behavior Anchored Rating Scale Mixed Standards Scales Management by. .. Copyright © 2017, 2015, 2013 Pearson Education, Inc All Rights Reserved Trends Shaping HR: Customized Talent Management Appraisal Methods being Customized Let’s take a look… Copyright © 2017, 2015,