? /'' I I~JIOAN UY DAN CI-IUNG ' "' NliA NU'OC l'IIONG QUAN LY CUNG NGllE tiN IIOC • I • • ~ -, rn { DJL 1;AI ' l · "GIAI PHAl, TIN IH)C (1UAN LY TAl KIIUAN KIIACII HANG ni\u THT~I cAc cONG TY cuDNG KIIOAN" I ~: CllU NIIJ(JMIJE 1'til: TIIS nodn T!tarzll Tzing ' l'lz6 V~t Trmi11g l'lz~t Trticlll'lzoug QLCTII •.' , i 't e ·' TVDHKT 332.6 "' D406-T513 r; I 2001 Copy \I \\\\\\\\\\\\\\\\\\\\\\\\~\ 500008473 I-IA NQI·lZ-2001 J J1r1:}·-1 ·I ~ , I I - ThS Doan Thanh Tung Pho Vl;l TrLto·ng Phv Trach Phong Quan Ly Cong Ngh~ :Tin H(?i H',· Chu nhi~m D~ tai KS Nguy~n Trc;mg Hi(u , Chuyen vi6n Phong Quan Ly Cong Ngh~ Tin' He;> ThLl ky D~ ted • ThS D6 Thanh PhtJdng Ph6 Trtldnf3 Phona Quan Ly Cong Ngh? Tin Hc;>c Thanh vien KS.Trdn Hung Thdng Chuyen vien Phong Quan Ly Cong Ngh? Tin Hc;>c Thanh vien· Ccic vien ben ngoai: TS Trdn Dinh Qu6c Trubng Phong Tin Hqc Trung Tam Giao Dich chr1ng Khociri Ha Ngi I Vo Thanh so·n Tnrong Phong Cong Ty Chung J(hocin Bao Vi?t •, ::.· De tai "Gidi pluip tin /I(JC qudn ly tai khodn klukh l!an? dau trt tt?; cac Cty CK" MVC LVC ~ ? ~ '~ PHAN MO DAU : , · 1L 01 ''M not ·uau Tfnh cap thie't cua eM tai ········-·····················-································ ,3 Mt.tc tieu nghien tuu ·4 Phqm vi nghien cuu .-:-~-= -=-~ ;: :- -:-;· ·.-;.: :::-:.-: :- :·.: Phtiang·phap nghien Clti.l: ; K"'t e qua'd·l·"' v \:ten:··················:·· CHUONG I: THVC TRANG CONG TAC QUAN LY KHACH HANG DAU TVTAI A C C CONG TY CHUNG KHOAN HII;N NAY A , , A I Thl,l'c trqn,g U'ng dt,mg cong ngh~ thong tin vao qulm ly khi~ch hang ngEmh chU'ng khOim Vi~t nam : II Ph an tich danh gia va rut nh~n c1inh: 13 -, CHUONG II: KINH NGHI~M UNG Dt,JNG TIN HQC TR.ONG CONG TAC QUAN LY KHACH HANG TAl MQT SO TH(TRVONG CHUNG KHOAN NVOC NGOAI 22 I Cd sb du li~u: 23 II He? th6ng mqng buy~n thong 28 Kien true mqng rieng cua cae eong ty: 28 1.1 Kien true m~mg SNA eua IBM: 28 1.2 Kien true m~mg DNA eua DEC: 30 He? di~u hanh mqng : 31 Ky thu?t mqng ct.tc b¢: 35 3.1 Topology: 35 3.2 Du·ong truy~n v~t ly: _ 36 An toan thong tin tren mqng: 38 Cac mlie baa v~ an toan mqng: 40 Xay dvng hr? thong dv'phong , 42 III Cae he? thong ehu'cmg trinh ap dt.tng tqi rn9t so ntfoe tren the gioi: 43 IV Cac phu'ong phap h,t ct¢ng hoa cong ty eh(t'ng khoan: 56 Tv· dc)ng hba tung c6ng ty rieng le (esmh tranh): 57 Cung phat tri~n (hgp tac): ~ 57 V Cae mang di¢n toan hoa eae hoqt ctc)ng rl~la e6!1g ty ch(thg khoan: 58 Qulm ly tai kholm khaeh hang:······:··::····························'"··········· 58 Qulm fy l¢nh ei:ta khach hang : 59 D!ch vv thong tin v~ aau tti: 60 · lU tai I ,_ Gidi p~uzp tin lrqc qudn lj tai klrodn klufch hang ddu trr t{li cac Cty CK" 11 Cac djch Vl,l h6 tr9' chuyen mon: .' ~ : 61 Djch Vl,l truy~nd9t thong tin: ;:.~ .~.~ -·:····~-~: :: ; 61 , ~ - , ',, '\ _CHVdNG Ill: HVONG HOAN THI~'\J CONG TAC QUAN LY KHACH HANG DAU TV CHQ CAC CONG 1Y CHUNG KHOAN : ' ' .' :.~.: :.~~~;.~~: ~ :-.- -.-:.~62 - ~ ' Lva' ch9n cong ngh~ ~ : 62 Mo hinh duli~u · 62 H~ dieu hEmh m9ng 66 Tieu chu~n tie'ng Vi~t ~, ~ 67 H~ cd sb da li~u 69 Ngon ngu l~p trinh \ 72 ~ , : p'h~an cuhg 73 Y eu cau II Phan tkh: bai toan qulm ly tai kholm khach han~ 75 Phan tich nghi~p Vl,l qulm ly tai khoan khach hang 1 Phan tich d6i tu'Q'ng sli dl:lng 1.1.1 Can b9 nghi~p V\f : 76 1.1.2 Can b9 quan ly 76 1.1.3 Can b9 tin h9c 77 L4 Lanh dc;10 cons ty chU'ng khoan 77 1.2 Ph~m tich ngni~p Vt) qulm ly tai khoan khach hang 78 1.2.1 Quy dinh ve tai kholm 78 1.2.2 Tai khoan chL'c1g khoan 79 1.2.3 Tai kholm +;~, gu'i 80 1.2.4 Quy trinh '; tai kholm 80 1.2.5 M6i quan L: lhanh vien luu ky- khckh hang 82 Xay d1.:mg sd d6 Iuu chuyEin da li~u cua ph§.n m~m 82 Thielke' cd sCi da li~u qulm ly khach hang - 84 3.1 Cac yeu c§.u 84 Mo hinh logic 84 3.3 Mo h1nh v~t ly 87 ° d't