BO GIAO DUC VA DAO TAO TRUONG D~I HQC KINH TE TP.HCM NGUYEN GIA THANH GIAI PHAP HOAN THIEN BOAT DONG CHUOI CUNG UNG CUA CONG TY CO PHAN XUAT NHAP KHAU THUY SAN BEN.TRE Chuyen nganh: Quan tri kinh doanh Ma sA: 60.34.05 LUAN VAN THAC Si KINH TE NGUOI HUONG DAN KHOA HQC: PGS TS HO TIEN DUNG -BbGIAO DUC 8AO TAO I TRUONG D.~ I HQC K.·INH ~!-·TP.HCM ~JrJFJIU ~VliE N r I s (lt; ri' TP HA Chi Minh- Nam 2011 L(HCAMDOAN Toi xin cam doan lu?n van chinh tac gia tht,rc hi~n, nhfrng i~u s6 n()i dung la trung tht,rc Nguai tht,rc hi~n d~ tai: NGUYEN GIA THANH rf Ml}C Ll}C Trang TRANG PIDJ BIA LCHCAMDOAN MVC LVC i • cAc KY HI"-¢U, CliO' VIET TAT iv DANH MVC cAc BANG BIEU v DANH MVC cAc HiNH vE, DO THJ vi DANH Ml}C PHAN MO DAU l Chtrong 1: CO SO LY LU~N VE CHUOI CUNG UNG ;: quan ve~ c h uot :o: • cung trng T ong 11 1.1.1 Khizi ni¢m chu6i cung irng 1.1.2 Phdn bi¢t chu6i cung {mg w!i kenh phdn ph6i, quim trj nhu cdu, logistics 1.1.2.1 Phan bi~t chudi cung ung vcri kenh phan phdi 1.1.2.2 Phan bi~t chu6i cung ung vcri qufm tri nhu du 1.1.2.3 Phan bi~t chu6i cung (mg vcri qufm tri logistics 1.1.3 Khizi ni¢m quim trj chu6i cung irng 1.2 Ljch sii' phat tri~n chuBi cung ung 1.2.1 Chu6i cung irng chua c6 c6ng ngh¢ thong tin 1.2.2 S~r phizt trdn vufYl bt;'ic czia chu6i cung irng nha nhfmg thi:mh t~ru ctia cong ngh¢ thong tin :·········· 1.2.3 Xu huimg phat tri~n cita chu6i cung irng tuang lai 1.3 Nqi dung ho~t dqng cua chuBi cung ung 1.3.1 Ki ho(}ch , :.:: - 1.3.2 Cung irng cac nguyen vt;'it li¢u I 1.3.3 San xudt 10 1.3.4 Giao hang 11 1.3.5 T6i tru h6a t6 cht'rc n9i b9 doanh nghi¢p 11 1.3.6 Ki ho(}ch giizm chi phi 11 1.3.7 Dich v~t khach hang 12 L4 Cac tieu chuftn lm'mg hi~u qua thl!c hi~n chu6i cung ung 12 11 1.4.1 Tieu chuan "Giao hang" 12 ' ' 1.4.2 Tieu chuan "Chat lu971g" 12 Tieu chuan "Thai gian " 13 1.4.4 Tieu chuan "Chi phi" 14 1.5 M()t s6 bai hqc kinh nghi~m ho~t d()ng chuBi cung 1lng (J m()t s6 cong ty va ngoai DlfcYC : 14 1.5.1 Bai h9c kinh nghi¢m cita c6ng ty ngoai nuac aiJn hinh C6ng ty DELL 14 • 1.5.2 Bai h9c kinh nghi¢m cita c6ng ty nuac va aiin hinh C6ng ty Holcim Vi¢t Nam 17 Bai h9c kinh nghi¢m cho C6ng ty C6 phdn Xudt nh9p khdu thuy sizn Bin Tre 19 Tom t~t ChtrO'ng 20 ChtrO'ng 2: PHAN TiCH THl/C TR4NG HO~T DQNG CHUCH CUNG UNG T~I CONG TY CO PHAN XUAT NH~P KHAU THUY SAN BEN TRE 21 2.1 Qua trinh hinh va phat tri~n ciia cong ty 21 2.1.1 Qua trinh hinh 21 2.1.2 Sl! phat trien cita c6ng ty 22 2.2 TA chuc b{) may quan ly ciia cong ty 24 ,: to.: ch uc ' b9• may ' quan ' ly' cua ' cong • ty 24 2 Ca cau 2.2.2 Cht'rc nang, nhi¢m V¥ cdc bl) ph9n, phong, ban cua c6ng ty 25 2.3 Hi~n tr~ng ho~t d()ng chuBi cung ung t~i Cong ty cA phftn Xu~t nh~p khftu thuy san B~n Tre 27 2.3.1 Hi¢n trgng vJ nl)i dung hogt al)ng chu6i cung t'mg tgi C6ng ty C6 phdn Xudt nh9p khdu thuy san Bin Tre 27 2.3.1.1 K~ ho~ch 27 2.3.1.2 Cung tmg cac nguyen v~t li~u 29 2.3.1.3 San xuAt 34 2.3.1.4 Giao hang 37 2.3.1.5 T6i uu hoa n(>i b(> doanh nghi~p 39 2.3.1.6 K~ ho~ch giam chi phf 41 2.3.1.7 Dich vv khach hang 42 2.3.2 Phan tich cdc lieu chudn lzrang hi¢u qua th~rc hi¢n chu6i cung t'mg 45 2.3.2.1 Tieu chuAn "Giao hang" 45 2.3.2.2 Ti~u chu~n "ChAt luQllg" 45 lll 2.3.2.3 Tieu chuAn "Thai gian" 48 2.3.2.4 Tieu chuAn "Chi phi" 48 2.4 Diinh ghi chung 50 2.4.I Thanh t~ru 50 2.4.2 Ht;~n chi 52 Tom t~t Chuo-ng 54 • Chtro-ng 3: GIAI PHAP HOAN THI~N HO~T D(>NG CHU(H CUNG UNG T~I CONG TY CO PHAN XUAT NH~ KHAU THUY SAN BEN TRE 55 3.1 Can ell va djnh htr6ng hoan thi~n ho~t dQng chu6i cung llng t~i Cong ty Cb phftn , , I Xuat nh~p khau thuy san Ben Tre 55 I I Ciin cu hoan thi¢n hot;~t apng chu6i cung t'mg tt;~i c6ng ty 55 1.2 Dinh hu&ng hoan thi¢n hot;~t af}ng chudi cung zmg tt;~i c6ng ty 56 3.2 Nhom giai phiip hoan thi~n DQi dung ho~t dQng chu6i cung lfng t~i Cong ty c6 • , , I phan Xuat nh~p khau thuy san Ben Tre 57 3.2 I Nhom giai phap I: Hoan thi¢n vd vi¢c lt;'ip ki hot;~ch 57 3.2.2 Nhom giai phap 2: Hoan thi¢n vd cung tmg cdc nguyen v(it li¢u 60 3.2.3 Nhom giai phap 3: Hoan thi¢n vd san xudt 68 3.2.4 NhOm giai phap 4: Hoan thi¢n vd giao hang 70 3.2.5 Nh6m giai phdp 5: Hoan thi¢n vd t6i tru h6a t6 chuc n9i b9 doanh nghi¢p 73 3.2.6 Nh6m giai phap 6: Hoan thi¢n vd ki ho~ch giam chi phi 76 3.2 NhOm giai phap 7: Hoan thi¢n vd dich V¥ khach hang 77 3.3 Hi~u qua dem l~i sau thl!c hi~n ciic ghii phap 78 3.3.I Tieu chudn "Giao hang" ~ 78 3.3.2 Tieu chudn "Chdt lu(!ng" 79 3.3.3 Tieu chuan "Thai gian" 81 3.3.4 Tieu chudn "Chi phi" 82 Tom t~t Chtro-ng 84 KET LU~N 85 TAI LIEU THAM KHAo PHl) LlJC IV DANH MVC CAC KY HI$U, CHUVIET TAT Block Cftp dong ti~p xuc d!;lng kh6i Cong ty Cong ty C6 phfrn Xuftt nh~p kh~u thuy san B~n Tre EDI Electric Data Interchange - H~ th6ng trao d6i dfr li~u di~n tU ERP Enterprise Resource Planning- Ho~ch dinh quan tri Uti nguyen cho doanh • EU Code DL 22 nghi~p rna s6 NAFIQA VED d~ nghi va duqc Uy ban lien minh EU cong nh~n Doanh nghi~p phai c6 EU Code m6i duqc phep xu&t kh~u thuy san vao thi truemg EU GMP Good Manufacturing Practice - Quy ph~m san xuftt t6t HACCP Hazard Analysis Critical Control Point - H~ th6ng phan tich m6i nguy va ki~m so:it di~m t6i h~n IQF Individual Quick Freezing - C&p dong roi ISO 9001 :2000 Tieu chuk qu6c t~ v~ h~ th6ng dam bao ch&t luqng thi~t k~, san xu&t, l~p d~t va dich V\1 - Phien ban 2000 MRP Material Requirement Planning- Ho~ch dinh nhu du nguyen v~t li~u NAFIQAVED The National Fisheries Quality Assuarance and Veterinary Directorate - Cl,lc quan ly ch&t luqng, an toan v~ sinh va thu y thuy san - B9 Thuy san RFID Radio Frequency Identification - H~ th6ng dinh d~ng b~ng s6ng radio SCM Supply Chain Management - Quan tri chu6i cung (mg SEAQIP Seafood Export and Quality Improvement Project - D¥ an Cai thi~n ch&t luqng va xu&t kh~u thuy san - B9 Thuy san - SSOP Sanitation Standard Operating Procedure - Qui ph~m chu~n UBCKNN Uy ban Chtmg khoan Nha nu6c XNK: Xu&t nh~p kh~u v~ sinh v DANH MlJC CAC BANG BIEU NQIDUNG Trang Bang 2.1: KSt qua diSu tra cua nhan t6 kS ho~ch 28 Bang 2.2: S6 nguyen li~u- Ca tra/basa thu mua qua cac thang/ nam 30 + -Bang 2.3: S6 nguyen li~u- Ngheu thu mua qua cac thang/ nam Bang 2.4: Cung ung nguyen li~u qua cac nam 30 31 Bang 2.5: s6 luQTig nguyen li~u sa chS t6n kho qua cac thang/ nam 32 Bang 2.6: KSt qua diSu tra cua nhan t6 cung (rng nguyen v~t li~u 33 Bang 2.7: Tinh hinh Slr dt,mg may m6c thiSt bi cua cong ty 35 Bang 2.8: KSt qua diSu tra cua nhan t6 san xu~t 36 -r -Bang 2.9: KSt qua diSu tra cua nhan t6 giao himg 38 Bang 2.10: Ca du ngu6n nhan h;rc cua cong ty 40 -+ Bang 2.11: KSt qua diSu tra cua nhan t6 t6i uu hoa n9i b9 doanh nghi~p 41 Bang 2.12: KSt qua diSu tra cua nhan t6 kS ho~ch giam chi phi 42 Bang 2.13: KSt qua diSu tra cua nhan t6 dich V\1 khach hang 44 h~n 45 Bang 2.14: Giao hang dung 2009-2011 Bang 2.15: Danh gia cua khach himg vS ch~t luqng san phAm 2009-2011 47 -Bang 2.16: Thai gian t6n kho qua cac nam 2009-2011 48 Bang 2.17: Ca du chi phi san xu~t kinh doanh theo ySu t6 49 Bang 2.18: Chi phi qua cac nam 2009-2011 50 Vl DANH MVC cAc HINH VE, BO THJ N BTP + 15°C - Chinh hinh nh~m lo~li bo thit do, rna tren mi~ng fillet Mi~ng fillet sau chinh hinh phai sc_tch phAn thit do, rna, khong nich thit, khong s6t xuang, b~ m~t mi~ng fillet phai lang - Khong c6 ky sinh trimg m6i - Ki~m tra ky sinh trung tren tirng mi~ng fillet b~ng m~t tren ban soi mi~ng fillet - Mi~ng fillet sau ki~m tra ky sinh trung phai dam bao khong c6 ky - Ki~m tra theo tAn su~t 30 phut/ sinh trung Nhfmg mi~ng fillet c6 ky sinh trung phai duqc loc_ti bo QC IAn ki~m tra lc_ti v&i tAn su~t 30 phut/lAn - Nhi~t d(> nu&c rna :S 8uC - TAn suit thay nu&c : 200 kg thay nu&c m(>t IAn - Nhi~t d(> dich thuoc 3uC- 7uC - Thai gian quay it nhit la phut - N6ng d(> thu6c va mu6i theo loc_ti hoa ch~t tc_ti thai di~m dang su dl,mg - Nhi~t d(> ca sau quay 15°C - Pharr co mieng ca theo gram/ mieng, Ozl mi~ng ho~c theo yeu du khach hang Cho phep sai s6 :s 2% - Can : tr nu&c rna :s 8°C - T~n suit thay nu&c : 1OOkg thay nu&e m(>t l~n - Thai gian eha dong :s gia San pha.m duqc rna qua bon nu&c sc_tch c6 nhi~t d(> Tu :s 8uC Khi n'ra dling tay dao nhy mi~ng fillet Rua khong qua 200kg thay nu&c m(>t IAn - Sau rna din ca cho vao may quay, so luqng ca 100 , 400 kg/ me theo may quay Ian hay nho Sau d6 cho dung dich thu6c (da vfiy, mu6i + nu&c lc_tnh nhi~t d(> 3°C - °C) vao theo ty 1~ ca: dich thu6c la : - Ca duqc pharr cac size nhu: 60 -120; 120 -170; 170- 220; 220Up (gram/ mi~ng) ho~c 3- 5, 5-7, 7- 9, 4- 6, 6- 8, 8- 10, 10- 12 (Oz/ mi~ng), ho~c theo yeu du cua khach hang - Ca duqc can theo tirng ca, loc_ti trQng luqng theo yeu du khach hang - San phfim duqe n'ra qua bon nu&c Sc_teh e6 nhi~t d(> Tu :s sue Khi n'ra dung tay dao nhy mi~ng fillet Rua khong qua 1OOkg thay nu&c m(>t l~n - Doi v&i san pham cap dong IQF: ban pham sau rna xong duqc cho vao tlii PE ( 10 kg/ PE) bu(>c kin mi~ng va duqc cha dong cac b6n each nhi~t bkg each mu6i da, nhi~t d(> eha dong tri tir 4°C, thm gian cha .,., dong khong qua gia C§p dong -Thai gian cap dong f gia - Nhi~t d