Test Bank for Management 7th Edition Chuck Williams 36 Test Bank True – False Questions 13 Test Bank Free Text Questions 87 Test Bank Multiple Choice Questions Which management theorist said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”? a.Henri Fayol b.Mary Parker Follett c.Max Weber d.Chester Barnard e.Lillian Gilbreth As a surgical nurse, Mariah Hopkins has been instructed by the operating room administrators to use a special, expensive type of gauze only to pack deep wounds Several of the surgeons for whom she works have demanded that she give them the gauze to use during surgeries because of its absorbency The surgeons not feel they have to abide by the rules that govern the behavior of other hospital employees Hopkins is miserable because of the conflicting demands she receives Whose management theories most sp a.Henri Fayol b.Max Weber c.Frank Gilbreth d.Elton Mayo e.Mary Parker Follett Which of the following statements about the origins of management is true? a.Job enrichment was developed during the last half of the twentieth century b.Management as a field of study is only about 125 years old c.Information management appeared with the first computers d.The use of management functions would have made the building of the Egyptian pyramids more efficient e.All of the above statements about the origin of management are true As defined by Weber, the goal of bureaucracy is to: a.achieve an organization’s goal in the most efficient way possible b.create sustainable nonfinancial motivation tools c.provide managers with the tools needed to adapt to different situations d.create synergy within the organization’s departments e.provide managers with the general tools they need to assume the various managerial roles Frank and Lillian Gilbreth are important to management because they: a.used motion studies to eliminate unnecessary or repetitive motions from the work process b.proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals c.realized how the principles of sociology applied to worker performance d.viewed the organization as a system that influenced its environment and that was influenced by its environment e.identified the four functions managers perform Henri Fayol is responsible for developing _ management a.bureaucratic b.administrative c.operations d.contingency e.human relations _ is best known for developing the five functions of managers and the 14 principles of management a.Henri Fayol b.Max Weber c.Frank Gilbreth d.Elton Mayo e.Mary Parker Follett The Gantt chart: a.was a precursor to the organizational chart b.is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion c.was an early method for breaking jobs down into their smallest common denominator d.was a major tool of scientific managers and is not widely used today e.is a method for continuous training of front-line employees In which of the following situations would a Gantt chart be appropriate to use? a.building a bridge b.installing a local area network for a computer system c.rebuilding a community destroyed by a hurricane d.planning a Mardi Gras parade e.all of these One limitation of bureaucratically managed companies is: a.the continued adherence to the goal of personal gain b.synergy c.an ever-changing organizational culture d.reliance on favoritism e.their strong resistance to change Which of the following statements about division of labor is true? a.Division of labor is a factor in bureaucratic management b.By using division of labor, managers can assign the best qualified people to perform tasks c.Division of labor is designed to improve both effectiveness and efficiency d.One of the reasons division of labor works is because authority is vested in the position, not in the people e.All of the above statements about division of labor are true At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing: a.human relations management b.group dynamics theory c.systems management d.contingency management e.bureaucratic management A contractor was feeling defeated because the job he was working on was so far behind schedule As he looked at the job site, he saw one worker moving bricks by carrying two at a time from where they were unloaded to where they were needed He saw another climbing up a ladder with a few shingles, climbing back down to get more, and then repeating the process _ could be used to determine how the workers could perform their tasks more efficiently a.Time and motion studies b.Resource assessments c.Workload analyses d.Systems analyses e.Cost-benefit analyses Which of the following activities indicate the described company adheres to at least one of the management theories supported by Henri Fayol? a.The company uses time and motion studies to increase production efficiency b.The company relies on teamwork to get the job done better c.The company sends all of its managers to school to learn how to manage d.The company uses nonmaterial and material incentives to get workers to cooperate with each other e.The company’s managerial hierarchy operates as if there is not one best way to manage a company According to Weber, a bureaucracy: a.should be based on the theory of behavioral reinforcement b.allows political connections to determine an individual’s power base within organizations c.is the exercise of control on the basis of knowledge, expertise, or experience d.is the exercise of control by virtue of family connections e.relies on scheduled, periodic corrective actions to operate at its most efficient Which of the following management theorists created a task and bonus system that did not punish workers for not achieving higher levels of production? a.Henri Fayol b.Lillian Gilbreth c.Henry Gantt d.Mary Parker Follett e.Frederick Taylor Frank and Lillian Gilbreth played a critical role in: a.learning how group dynamics influence work efficiency b.reducing employee turnover c.the passage of the Americans with Disabilities Act d.the rehabilitation and employment of disabled workers e.the identification of the various roles leaders play within the organization Which of the following is NOT associated with Max Weber’s bureaucratic management? a.merit-based promotion b.span of management c.division of labor d.chain of command e.qualification-based hiring Which of the following management theorists used his own personal experiences as a CEO to create his theory of management? a.Elton Mayo b.Frederick Taylor c.Henri Fayol d.Max Weber e.Frank Gilbreth According to Henri Fayol’s 14 principles of management, _ requires that each employee should report to and receive orders from just one boss a.unity of direction b.centralization c.vertical authority d.span of management e.unity of command Which of the following is NOT one of the principles of scientific management? a.Use group dynamics to ensure organizational goals are met b.Give employees rest breaks throughout the day c.Find the one best way for doing each task d.Divide the work and the responsibility equally between management and workers e.Scientifically select, train, teach, and develop workers to help them reach their potential Which management theorist said, “The greatest waste in the world comes from needless, ill-directed, and ineffective motions”? a.Frederick Taylor b.Frank Gilbreth c.Elton Mayo d.Henri Fayol e.Chester Barnard How did the Industrial Revolution change jobs and organizations? a.Managers realized the importance of synergistic tasks b.Managers realized the importance of customer relations c.Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans d.Skilled jobs were performed in homes rather than in factories e.Managers learned to use delegation Prior to the introduction of _, five workers given an identical task might use five different methods to perform the task with some methods being significantly more efficient than others a.contingency management b.scientific management c.bureaucratic management d.information management e.systems management The goal of scientific management was to: a.make sure workers did not consider their work boring or repetitive b.decreased wages for individual workers c.eliminate conflict between workers and management d.find the one best way to perform each task e.find different ways to motivate workers During World War I, battlefield surgery was crude Which of the following management theorists would most likely have used their understanding of how work is done to help surgeons eliminate unnecessary motions, operate more efficiently, and save more lives by closely studying how surgeries were performed? a.Henri Fayol b.Chester Barnard c.Mary Parker Follett d.Frederick Taylor e.Frank Gilbreth _ occurs when workers deliberately slow down their pace or restrict their work outputs a.Job loitering b.Chugging c.Roadblocking d.Lagging e.Soldiering Frederick Taylor is famous for: a.developing time and motion studies b.first defining the functions of managers c.developing the 14 principles of management d.creating the principles of scientific management e.doing all of these 87 Free Test Bank for Management 7th Edition Chuck Williams Multiple Choice Questions -Page Which of the following management theorists helped develop human relations management? a.Max Weber b.Mary Parker Follett c.Henri Fayol d.Frederick Taylor e.Henry Gantt According to Mary Parker Follett, _ is an approach to dealing with conflict in which one party deals with the conflict by satisfying its desires and objectives at the expense of the other party’s desires and objectives a.resolution b.integration c.domination d.coercion e.negotiation According to human relations management: a.success follows from strict adherence to the chain of command principle b.effective managers must be able to perform all four managerial functions simultaneously c.success depends on treating workers well d.efficiency equals organizational success e.people are simply extensions of the machines they operate Mary Parker Follett believed managers could deal with conflict in three ways They are: a.domination, compromise, and integration b.accommodation, mediation, and coercion A(n) is a set of logically related activities for accomplishing a specific business result Answer Given business process To a large extent, the of a business firm depends on how well its business processes are designed and coordinated Answer Given performance Information systems automate many steps in business processes that were formerly performed Answer Given manually A Web interface used to present integrated personalized business content to users is called a(n) Answer Given portal systems are used by middle management to combine data and sophisticated analytical models or data analysis tools to support nonroutine decision making Answer Given Decision-support A state Web site that allows citizens to pay parking fines online is a form of Answer Given e-government The function is responsible for attracting, developing, and maintaining the firm's workforce Answer Given human resources applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole Answer Given Enterprise Supply chain management systems are one type of system because they automate the flow of information across organizational boundaries Answer Given interorganizational are highly trained technical specialists who write the software instructions for computers Answer Given Programmers 66 Free Test Bank for Management Information Systems Managing the Digital Firm Sixth Canadian Edition 6th Edition Laudon Free Text Questions - Page systems help businesses manage relationships with their suppliers Answer Given Supply chain management (SCM) management needs systems to help with monitoring, controlling, decision-making, and administrative activities Answer Given Middle Digital dashboards are becoming an increasingly popular feature of Answer Given ESS are often so central to a business that failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it Answer Given Transaction processing systems; TPS Managers need TPS to monitor the status of operations and the firm's relations with the external environment Answer Given internal Supply chain management systems are one type of because they automate the flow of information across organizational boundaries Answer Given interorganizational system At the level, tasks, resources, and goals are predefined and highly structured Answer Given operational systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization Answer Given Enterprise This of data in hundreds of separate systems ("silos of information") degrades organizational efficiency and business performance Answer Given fragmentation Sometimes you will hear referred to as business intelligence systems because they focus on helping users make better business decisions Answer Given DSS Operational management, middle management, and management each use a specific type of system to support the decisions they must make to run the company Answer Given senior systems help firms manage their relationships with their customers Answer Given Customer relationship management (CRM) 66 Free Test Bank for Management Information Systems Managing the Digital Firm Sixth Canadian Edition 6th Edition Laudon Free Text Questions - Page applications create deep-seated changes in the way the firm conducts its business, and they are often costly to implement Answer Given Enterprise LinkedIn.com provides services to business professionals Answer Given networking An intranet typically centres on a that provides a single point of access to information from several different systems and to documents using a Web interface Answer Given portal The most well-known wiki is Answer Given Wikipedia are ideal tools for storing and sharing company knowledge and insights Answer Given Wikis Intranets and extranets are really more technology than specific applications Answer Given platforms Teams of employees who work together from many different locations around the world need tools to support collaboration Answer Given workgroup Companies can connect their intranets to internal company systems, enabling employees to take actions central to a company's operations Answer Given transaction expedite the flow of information between the firm and its suppliers and customers Answer Given Extranets enable organizations to better manage processes for capturing and applying knowledge and expertise Answer Given Knowledge management systems (KMS) KMS support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new and integrating it into the organization Answer Given knowledge 66 Free Test Bank for Management Information Systems Managing the Digital Firm Sixth Canadian Edition 6th Edition Laudon Free Text Questions - Page constitute the principal liaisons between the information systems groups and the rest of the organization Answer Given Systems analysts A system captures purchase and payment data at a physical location where goods or services are bought and sold using computers, automated cash registers, scanners, or other digital devices Answer Given point-of-sale A retail sporting goods chain has been expanding rapidly for the last years This growth has exposed some problems in their old stand alone legacy computer systems They are always stocking out of popular items What type of system would you suggest they look at implementing and why? Answer Given This sporting goods chain might look at implementing a supply chain management system Supply chain management (SCM) systems help businesses manage relationships with their suppliers These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so that they can make better decisions about how to organize and schedule sourcing, production, and distribution The ultimate objective is to get the right amount of their products from their source to their point of consumption with the least amount of time and with the lowest cost Supply chain management systems are one type of interorganizational system because they automate the flow of information across organizational boundaries Toronto-based Dundas Data Visualization's digital delivers comprehensive and accurate information for decision making Answer Given dashboard The organization you work for has over 200 employees Cost for IT support of this many people is getting expensive and this service is not part of the core business Describe what Google services are out there that might benefit your firm in this regard? Answer Given One of the most widely used "free" online services for collaboration is Google Apps/Google Sites Google Sites allows users to quickly create online, groupeditable Web sites Google Sites is one part of the larger Google Apps suite of tools Google Sites users can design and populate Web sites in minutes and, without any advanced technical skills, post a variety of files including calendars, text, spreadsheets, and videos for private, group, or public viewing and editing Google Apps works with Google Sites and includes the typical desktop productivity office software tools (word processing, spreadsheets, presentation, contact management, messaging, and mail) A Premier edition charging businesses $50 per year for each user offers 25 gigabytes of mail storage, a 99.9percent uptime guarantee for e-mail, tools to integrate with the firm's existing infrastructure, and 24/7 phone support How can a good CRM system increase profits for a company? Answer Given Customer relationship management uses information systems to coordinate all of the business processes surrounding the firm's interactions with its customers The systems consolidate customer information from multiple sources—telephone, email, wireless devices, traditional sales and marketing systems, and the Web—so that the firm can obtain a unified view of a customer This allows the firm to identify its most profitable customers and make special efforts to please them Describe at least two benefits of using enterprise systems Answer Given Enterprise systems integrate the firm's key business processes in sales, production, finance, logistics, and human resources into a single software system so that information can flow throughout the organization, improving coordination, efficiency, and decision making These systems help create a more uniform organization in which everyone uses similar processes and information, and measures their work in terms of organization-wide performance standards The coordination of the firm's key business processes allows the firm to respond more rapidly to customer demands What is the connection between organizations, information systems, and business processes? Answer Given Business processes refer to the manner in which work activities are organized, coordinated, and focused to produce a specific business result They also represent unique ways in which organizations coordinate work, information, and knowledge and the ways in which management chooses to coordinate work Managers need to pay attention to business processes because they determine how well the organization can execute, and thus are a potential source for strategic success or failures Although each of the major business functions has its own set of business processes, many other business processes are crossfunctional Information systems can help organizations achieve great efficiencies by automating parts of these processes or by helping organizations rethink and streamline them Firms can become more flexible and efficient by coordinating and integrating their business processes to improve management of resources and customer service You work for a national consulting firm with offices in every province across Canada The Calgary office has developed a new technique for costing out natural resource extraction This took the Calgary office about three months to develop The Toronto office is also consulting with resource-based companies in Ontario What system would aid the sharing of information that might be useful in various provinces and why? Answer Given This firm would be a prime candidate for a KMS Knowledge management systems (KMS) enable organizations to better manage processes for capturing and applying knowledge and expertise These systems collect all relevant knowledge and experience in the firm and make it available wherever and whenever it is needed to improve business processes and management decisions They also link the firm to external sources of knowledge KMS support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization They include enterprise-wide systems for managing and distributing documents, graphics, and other digital knowledge objects; systems for creating corporate knowledge directories of employees with special areas of expertise; office systems for distributing knowledge and information; and knowledge work systems to facilitate knowledge creation Other knowledge management applications use intelligent techniques that codify knowledge for use by other members of the organization and tools for knowledge discovery that recognize patterns and important relationships in large pools of data The function is responsible for selling the product Answer Given sales and marketing such as Second Life are online 3-D environments populated by "residents" who have built graphical representations of themselves known as "avatars." Answer Given Virtual worlds Very large firms with divisions and product lines might allow each division to have its own information systems group Answer Given multiple An Internet-based company that retails concert tickets on the Web has found a niche market selling second-tier band concerts They would like to involve their customer in helping them with their business by creating a viral marketing atmosphere and getting feed back and participation from these customers who are passionate about their music What tools would help them create this type of customer collaboration? Answer Given Some of the systems they should be using include: e-mail and instant messaging (IM), social networking, wikis, and perhaps virtual worlds Using a multiple tools and media would give a variety to their customers who would appreciate this interaction about a service which they are passionate about The function is responsible for assembling the product Answer Given manufacturing and production You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new sales employees Identify six collaboration tools that are available to help the team work together Which single tool would be the most helpful for the project, in your opinion, and why? Answer Given Collaboration tools include (1) Internet-based collaboration environment; (2) e-mail and instant messaging; (3) cell phones and smart phones; (4) social networking; (5) Wikis; and (6) virtual worlds The most helpful of these might be the Internetbased collaboration environment, because it would enable people to have discussions, calendars, conferences, and share documents What are cross-functional business processes? Give an example Answer Given Cross-functional processes are those that require input, cooperation, or coordination between the major business functions in an organization For instance, when a salesman takes an order, the major business functions of planning, production, inventory control, shipping, accounting, and customer relations will all be involved before the order is completed A allows individuals at two or more locations to communicate simultaneously through two-way video and audio transmissions Answer Given videoconference Identify and discuss the major types of information systems that serve the main management groups within a business What are the relationships among these systems? Answer Given The four major categories of information systems are: Transaction processing systems, such as payroll or order processing, track the flow of the daily routine transactions that are necessary to conduct business; Management-information systems (MIS) provide the management control level with reports and access to the organization's current performance and historical records Most MIS reports condense information from TPS and are not highly analytical; Decision-support systems (DSS) support management decisions when these decisions are unique, rapidly changing, and not specified easily in advance They have more advanced analytical models and data analysis capabilities than MIS and often draw on information from external as well as internal sources; Executive-support systems (ESS) support senior management by providing data of greatest importance to senior management decision makers, often in the form of graphs and charts delivered via portals They have limited analytical capabilities but can draw on sophisticated graphics software and many sources of internal and external information The various types of systems in the organization exchange data with one another TPS are a major source of data for other systems, especially MIS and DSS ESSs primarily receive data from lower-level systems are representatives of departments outside of the information systems group for whom applications are developed Answer Given End users The retail home improvement chain you work for, DIY Discount, has noticed that one of its brands of faucets is not selling nearly as well as anticipated What information systems of the business will you use to determine the reason for the poor sales? Discuss what information you will retrieve from which system Which of the information systems will be most important for your analysis? Which of the systems will be least important? Answer Given You might query operational level TPS to make sure that the product is actually getting to the stores and being restocked You could query MIS to see average sales levels according to geography, location, and other factors to see if there are any specific factors affecting the sales You might query ESS to see if the same faucets are being sold by competitors and what these prices are You might use DSS to see what factors could increase sales Assuming that the faucets are being properly stocked at the stores, the most important systems to query are the managerial-level systems: MIS for summaries of sales records to help pinpoint any other factors; ESS to check competition, and DSS for higher-level analysis to forecast possible solutions include online and hard-copy reports for management and employee paycheques Answer Given System outputs Describe the role of IT governance within the firm Answer Given IT governance is the management of how the information systems function is organized and handled within the firm IT governance includes the strategy and policies for using information technology within an organization It specifies the decision rights and framework for accountability to ensure that the use of information technology supports the organization's strategies and objectives For example, IT governance decides how decisions implementing and evaluating new systems are made, whether the IT function should be decentralized or centralized, who has power to create and manage systems, and what kind of ROI is expected from systems Microsoft SharePoint is the most widely adopted a system for small and medium-sized firms that use Microsoft server and networking products Answer Given collaboration includes the strategy and policies for using information technology within an organization Answer Given IT governance Canadian Tire operates its inTirenet so that its employees can access information and share problem solutions Answer Given intranet portal Our firm understands the advantage of improving collaboration among its 200 employees Our firm wants to know how to make the best decision in adopting collaboration technology in order to benefit the most from this technology Present a decision-making matrix to make this purchasing decision Answer Given Here's a to-do list to get started If you follow these six steps, you should be led to investing in the correct collaboration software for your firm at a price you can afford, and within your risk tolerance: What are the collaboration challenges facing the firm in terms of time and space? Locate your firm in the time/space matrix Your firm can occupy more than one cell in the matrix Different collaboration tools will be needed for each situation; Within each cell of the matrix where your firm faces challenges, exactly what kinds of solutions are available? Make a list of vendor products; Analyze each of the products in terms of their cost and benefits to your firm Be sure to include the costs of training in your cost estimates and the costs of involving the information systems department if needed; Identify the risks to security and vulnerability involved with each of the products Is your firm willing to put proprietary information into the hands of external service providers over the Internet? Is your firm willing to risk its important operations to systems controlled by other firms? What are the financial risks facing your vendors? Will they be here in three to five years? What would be the cost of making a switch to another vendor in the event the vendor firm fails?; Seek the help of potential users to identify implementation and training issues Some of these tools are easier to use than others; Make your selection of candidate tools, and invite the vendors to make presentations Your aunt has asked you for your suggestions to make her business, a local sandwich shop, more efficient Describe at least three types of business processes that a sandwich shop have Can any be better coordinated through the use of information systems? Answer Given The business processes of a sandwich shop would include: Taking orders, making sandwiches, selling to the customer, ordering supplies, opening the store, closing the store, cleaning the store, paying employees, hiring employees, paying creditors and vendors, creating financial statements, paying taxes, managing cash Many of these processes could be helped by better information systems, specifically those that require recorded data, such as any financial processes (payments, cash management, taxes, salaries) and information gathered from and distributed to employees are representatives of departments outside the information systems group for whom applications are developed Answer Given End users automate processes that span multiple business functions and organizational levels and may extend outside the organization Answer Given Enterprise applications The is a senior manager who oversees the use of information technology in the firm Answer Given CIO ... of these 87 Free Test Bank for Management 7th Edition Chuck Williams Multiple Choice Questions -Page Which of the following management theorists helped develop human relations management? a.Max... Bank for Management 7th Edition Chuck Williams True - False Questions Frederick Taylor was the father of systems management True False A strong distaste for favoritism was partly responsible for. .. b.administrative and bureaucratic management c.scientific and information management d.information management and operations management e.operations management and scientific management Which of the following