99 test bank fundamentals of human resource management 4th edition by noe

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99 test bank fundamentals of human resource management 4th edition by noe

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Test Bank Fundamentals of Human Resource Management 4th Edition by Noe 25 Test True – False Questions Test Free Text Questions 65 Test Multiple Choice Questions (p 37) Teams that rely on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities are referred to as: A associate teams B electronic teams C virtual teams D self-managed teams E technological teams (p 34) Which of the following is a trend that is seen in today's highperformance work systems? A Mismatches in technical system and social system B Employee empowerment in decision making C Increase in individual assignments D Centralized decision making E Reduced reliance on knowledge workers (p 31) Which of the following form the majority of the U.S labor force? A African-Americans B Whites C Hispanics D Asians E Europeans (p 29) Which of the following statements best explains the term "labor force"? A All the permanent employees of an organization B All those who have contracted to work for the company C All the adult members of a population D All the temporary workers of an organization E All the people willing and able to work (p 29) The external labor market in an organization refers to the: A contracted workers in the organization B laid-off employees of the organization C individuals who are actively seeking employment D employees who have direct contact with customers E employees of the immediate competitors of the organization (p 30) The fastest growing segment of the labor force is expected to be between the ages of: A 16 to 24 B 25 to 35 C 36 to 45 D 46 to 54 E 55 and older (p 39) According to the principles of total quality management: A the feedback process should be initiated only after a significant quality improvement B human resource managers have a diminished role since the emphasis is on quality alone C only key personnel receive training in quality D errors in a product or service should be prevented before occurrence E internal customers are more valuable than external customers (p 40) A chemical company buys a medical equipment manufacturing company This can be referred to as a(n): A acquisition B partnership C consolidation D joint venture E strategic alliance (p 37) What effect does the use of employee empowerment have on recruiting? A It has created an international labor market B It has substantially enhanced employment opportunities for women and minorities C It has shifted the focus away from technical skills to general cognitive and interpersonal skills D It has significantly reduced recruiting costs E It has made the recruitment process less time consuming than before (p 34-35) According to data published by the Bureau of Labor Statistics, which of the following occupations is projected to add the most number of jobs before 2018? A Office clerks B Registered nurses C Pilots D Retail salespersons E Production workers (p 37) How can HRM practices help employee empowerment? A Jobs must be designed such that managers have control over business processes B Mangers should encourage employees to communicate with staff throughout the organization C Pay and other rewards should reflect employees' loyalty to the organization D Managers should provide feedback only during the employee performance review E Employees' roles and responsibilities must be narrowed (p 33) Today's employees must be able to handle a variety of responsibilities, interact with customers, and think creatively To find such employees, most organizations are looking for: A basic psychomotor skills B employees in competitors' work locations C highly experienced employees D older employees E educational qualifications (p 36) Employee empowerment is defined as: A the movement of women and minorities into managerial positions B providing increased salary and benefits to the employees C leading employees by the strength of one's charisma D the act of continually learning and improving one's skills and abilities E giving employees responsibility and authority to make decisions (p 29) Which of the following authorities is responsible for tracking changes in the composition of the U.S labor force and in forecasting employment trends? A National Statistics Association B Occupational Outlook Bureau C U.S Census Bureau D Bureau of Labor Analysis E Bureau of Labor Statistics (p 32) Managing cultural diversity involves: A forming different pay structures for various groups B creating separate career tracks for employees with families C avoiding the use of affirmative action policies D reducing cultural diversity by selective hiring E encouraging career development for women and minorities (p 40) When two companies join forces and become one entity, it is termed a: A partnership B merger C consolidation D joint venture E strategic alliance (p 37) Teamwork is: A the assignment of work to groups of employees with various skills who interact to assemble a product B giving employees responsibility and authority to make decisions regarding all aspects of product development C having the best possible fit between an organization's social system and technical system D a companywide effort to continuously improve the ways people, machines, and systems accomplish work E providing employees the opportunity to grow, thereby achieving organizational goals (p 31) Employers' support for immigration to the United States can be attributed to the fact that: A there is lack of adequate technology in the country B regulation is not strong enough to control undocumented immigration C qualified technical workers are scarce in the United States D there is increased support from the government also E U.S workers are not open to innovation (p 33) Which of the following skills are more actively sought by U.S employers today? A Physical strength B Mastery of particular machinery C Mathematical skills D Ability to perform routine tasks E Ability to work with a tool (p 36) Skilled knowledge workers: A would have less power in the organization B would suffer the most in a slow economy C cannot be replaced easily D never work directly with customers E rarely have a college degree (p 31) Which of the following is the fastest growing category in the U.S labor force? A African-Americans B Australians C Whites D Asian and other groups E Europeans (p 34) How has the requirement for creating high-performance work systems changed? A Customers are demanding cheaper, standardized products B Employees prefer implementation of 40-hour work weeks C Competitors are looking for ways to standardize prices in their respective industries D Employers are looking for ways to tap people's creativity and interpersonal skills E Customers are demanding standardized products over customized products (p 34) The Bureau of Labor Statistics forecasts that between 2008 and 2018, most new jobs will be in: A service occupations B the primary sector C agriculture D the secondary sector E manufacturing (p 37) Full involvement in one's work and commitment to one's job and company is referred to as: A employee engagement B employee empowerment C employee appraisal D job enrichment E job enlargement (p 30) Which of the following is a major problem associated with aging? A Older workers present challenges related to costs of health care B Older workers are not capable of learning new technology C Older workers not want to work D The learning process suffers due to aging E Worker performance suffers due to aging (p 38) Which of the following terms describes a companywide effort to continuously improve the way people, machines, and systems accomplish work? A Business reengineering B Total quality management C High-performance work system D Optimal performance system E Performance management (p 36) The reliance on knowledge workers also affects organizations' decisions about the kinds of people they are recruiting and selecting leading them to emphasize on: A specific job skills B foundation skills C arithmetical skills D general cognitive skills E operative skills (p 30) Which of the following statements about the composition of the U.S labor force during the next decade is true? A The labor force is expected to grow at a greater rate than at any other time in U.S history B The largest proportion of the labor force is expected to be in the 16- to 25-year age group C For the first time ever, the number of workers under 40 years of age will exceed the number of workers 40 years of age or older D Despite a small increase in the number of young workers, the overall workforce will be aging E The total cost of labor in the United States would considerably decrease (p 39) Which of the following statements is NOT consistent with the core values of TQM? A The organization promotes cooperation with vendors, suppliers, and customers to improve quality and hold down costs B TQM processes are designed to meet the needs of internal and external customers C Only a few selected managers should receive training in quality D Managers measure progress with feedback based on data E Quality is designed into a product or service so that errors are prevented from occurring (p 38) Increasingly, HR professionals are being viewed as: A legal compliance officers B an administrative unit or function C experts in designing and delivering HR systems D recruitment officers E strategic partners (p 34) Which of the following describes organizations with the best possible fit between their social system and their technical system? A Optimal production systems B Holistic management systems C Optimal service systems D High-performance work systems E Total quality management systems 65 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe Multiple Choice Questions - Page (p 40) Some mergers and acquisitions result in _ within an industry, meaning that two firms in one industry join to hold a greater share of the industry A consolidation B take-over C a joint venture D a partnership E a strategic alliance (p 50) Independent contractors are: A usually full-time company employees B self-employed individuals with multiple clients C people employed by a temporary agency D employed directly by a company for a specific time E people employed by the company to work on an independent project D are older than the other employees E are being paid the highest salaries (p 45) An Internet portal is used to: A combine data from several sources into a single site B consolidate different HR functions into a single location C process all HR transactions at one time D obtain insight into business trends E improve business decisions (p 50) _ are employed by a temporary agency; client organizations pay the agency for the services of these workers A On-call workers B Independent contractors C Temporary workers D Contract company workers E Part-time workers (p 50) Henry is a human resource consultant who runs and operates his own business from his home He is often hired by businesses to present one- or two-day workshops on various topics within his field of expertise Henry is a(n): A on-call worker B agent C temporary employee D contract company worker E temporary worker (p 49) Which of the following is a disadvantage of the new psychological contract? A It has resulted in reduced job security B Companies have become less innovative C Work schedules have become less flexible D Employees have less control over how they work E Training and development opportunities have reduced (p 47) Which of the following is an implication of e-HRM for the HRM practice of analysis and design of work? A Job openings can be posted online and candidates can apply for jobs online B Online learning can bring training to employees anywhere, anytime C Online simulations, including tests, videos, and e-mail, can measure job candidates' ability to deal with real-life business challenges D Employees in geographically dispersed locations can work together in virtual teams using video, e-mail, and the Internet E Employees can review salary and bonus information and seek information about and enroll in benefit plans (p 47) If, as a plant manager, you entered the question "Can we change working hours?" into the company's intranet search and received feedback on the company's policies regarding work hours, plus state and federal guidelines, summaries of relevant laws, model documents, and new reports concerning alternative work schedules, you would probably be using a(n): A virtual team network B performance management system C business-to-business Internet service D self-service system E Internet portal (p 44) When large U.S software companies like IBM and Microsoft open facilities in India to take advantage of the highly skilled labor available there at lower pay rates, they are engaging in: A consolidation B outsourcing C empowerment D sustainability initiatives E offshoring (p 45) Which of the following can be used to consolidate different HR functions into a single location, eliminate redundancy, and reduce administrative costs? A Internet portals B Application services C Shared service centers D Business intelligence systems E Electronic performance support systems (p 42) As a method of downsizing, early-retirement programs have been shown to be: A humane B linked to greater employee suffering and distress C a better alternative to the "grenade" approach D suited to distinguish clearly between good and poor performers E by far the most effective (p 47) A great deal of HR information is confidential and not suitable for posting on a Web site for everyone to see One solution is to set up e-HRM on , which is a network that uses Internet tools but limits access to authorized users in the organization A a website B an intranet C third-party services D a shared service center E Internet portals (p 46) What was one of the reasons for the failure of many start-up Internet-based organizations? A The companies were founded by young people B The organization culture was based on policies and procedures C Excessive funding from venture capitalists D Heated competition from established organizations E Lack of governmental support and legal costs (p 47) A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed: A e-HR management B payroll automation C job enrichment D employee empowerment E self-service (p 46) The processing and transmission of digitized HR information, especially using computer networking and the Internet, is known as: A electronic human resource management B application sharing C electronic performance systems D reengineering E business intelligence (p 41) Which of the following is a challenge for HRM during mergers? A Scrutinizing balance sheets B Evaluating the financial worth of the new company C Developing competitively priced products D Developing conflict resolution skills among employees E Sustaining the brand image of the company (p 45) Employees who take assignments in other countries are called: A knowledge workers B immigrants C external employees D expatriates E emigrants (p 48) What is an HR dashboard? A A messaging system used by HR managers to communicate with employees B A display of how the company is performing on specific HR metrics C A tool used to measure the profitability and growth rate of the organization D A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute HR information E A system used to store, analyze, and process the information regarding the employees of an organization (p 44) The largest number of immigrants to the U.S workforce are from: A Africa B Asia C North America D Europe E Central America (p 45) Which of the following technologies lets a company rent space on a remote computer system and use the system's software to manage its HR activities, including security and upgrades? A Application service providers B Internet portals C Shared service centers D Business intelligence systems E Electronic performance support systems (p 45) How does a human resource information system help the organization? A It can be used to scrutinize balance sheets B It can be used to develop new lines of products C It can be used to provide employee coaching D It can help avoid litigation and lawsuits E It can used by salespeople to improve targeting (p 45) A(n) _ provides insight into business trends and patterns and helps businesses improve decisions A electronic performance support systems B Internet portal C shared service center D application service provider E business intelligence system (p 42) Which of the following observations about reengineering is true? A It is primarily concerned with production processes B Critical processes are not altered during this process C Changing customer needs and technologies necessitate reengineering D It has no impact on human resource practices and systems E It is an effort to continually improve the ways systems accomplish work (p 42) The practice of having another company provide services is known as: A outsourcing B downsizing C empowerment D benchmarking E reengineering 25 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe True - False Questions (p 38-39) Total quality management is intended to bring about a continuous process of quality improvement True False (p 31) Individuals who arrive in the United States without meeting the legal requirements for immigration or asylum are referred to as undocumented immigrants True False (p 49) Employees' job security has increased as a result of the new psychological contract True False (p 37) The use of employee empowerment shifts the recruiting focus away from general cognitive and interpersonal skills toward technical skills True False (p 37) Virtual teams rely on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities True False (p 34) A large gap exists between the social system and the technical system in high-performance work systems True False (p 44) Offshoring refers to moving the operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available True False (p 39) One of the core values of TQM is that methods and processes are designed to meet the needs of internal customers rather than those of external customers True False (p 33) Most organizations are looking for educational achievements to find employees who can handle a variety of responsibilities, interact with customers, and think creatively True False (p 50) Contract company workers are employed directly by a company True False (p 30) It is generally seen that worker performance and learning suffer heavily as a result of aging True False (p 34) The Bureau of Labor Statistics forecasts that between 2008 and 2018, most new jobs will be in manufacturing True False (p 38) The traditional role of HRM as primarily an administrative function has gradually given way to a new role—that of strategic partner True False (p 42) According to research, early-retirement programs are one of the most effective approaches to downsizing True False (p 44) A company that operates in the U.S shifts its warehouses and operations to a low rent area that is 50 miles away from town This is an example of offshoring True False (p 36) Skilled knowledge workers would suffer the most in a slow economy as they have little operational importance in a company True False (p 35-36) Knowledge workers in an organization not work directly with customers True False (p 42) Early-retirement programs are a strategy used by organizations undergoing downsizing True False (p 29) An individual who is actively seeking employment is a part of an organization's external labor market True False (p 51) The globalization of the world economy and the development of ecommerce have reinforced the concept of a 40-hour workweek True False (p 49) Under the new psychological contract, organizations expect employees to contribute time, effort, skills, abilities, and loyalty in return for job security and opportunities for promotion within the organization True False (p 42) An organization's critical work processes are not altered during a reengineering process True False (p 39) Total quality management proposes that every employee in the organization receive training in quality True False (p 40) When forming Citigroup, Citicorp combined its banking business with Traveller's Group's insurance business This is an example of a merger True False (p 46) The processing and transmission of digitized HR information is called electronic human resource management True False Test Bank for Fundamentals of Human Resource Management 4th Edition Noe Free Text Questions (p 42-43) What is outsourcing? What are the trends in HR outsourcing? Answer Given Outsourcing refers to the practice of having another company (a vendor, thirdparty provider, or consultant) provide services Not only HR departments help with a transition to outsourcing, but many HR functions are being outsourced One study suggests that out of 10 companies outsource at least one human resource activity, and a more recent study found that 91 percent of U.S companies have taken steps to standardize their HR processes to prepare for outsourcing (p 29) Define labor force Distinguish between internal labor force and external labor market Answer Given The term "labor force" is a general way to refer to all the people willing and able to work For an organization, the internal labor force consists of the organization's workers—its employees and the people who have contracts to work at the organization This internal labor force has been drawn from the organization's external labor market, that is, individuals who are actively seeking employment The number and kinds of people in the external labor market determine the kinds of human resources available to an organization (p 34-36) Explain the impact of knowledge workers on the requirements for creating a high-performance work system Answer Given As the nature of the workforce and the technology available to organizations have changed, so have the requirements for creating a high-performance work system Customers are demanding high quality and customized products, employees are seeking flexible work arrangements, and employers are looking for ways to tap people's creativity and interpersonal skills Such demands require that organizations make full use of their people's knowledge and skill This has resulted in increased demand for knowledge workers Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession are referred to as knowledge workers Knowledge workers are in a position of power, because they own the knowledge that the company needs in order to produce its products and services, and they must share their knowledge and collaborate with others in order for their employer to succeed An employer cannot simply order these employees to perform tasks Managers depend on the employees' willingness to share information Furthermore, skilled knowledge workers have many job opportunities, even in a slow economy If they choose, they can leave a company and take their knowledge to another employer Replacing them may be difficult and time consuming As more organizations become knowledge-based, they must promote and capture learning at the level of employees, teams, and the overall organization The reliance on knowledge workers also affects organizations' decisions about the kinds of people they are recruiting and selecting They are shifting away from focusing on specific skills, such as how to operate a particular kind of machinery, and toward a greater emphasis on general cognitive skills (thinking and problem solving) and interpersonal skills Employers are more interested in evidence that job candidates will excel at working in teams or interacting with customers These skills also support an employee's ability to gather and share knowledge, helping the organization to innovate and meet customer needs To the extent that technical skills are important, employers often are most interested in the ability to use information technology, including the Internet and statistical software (p 46-47) Define electronic human resource management and indicate its implications for five HRM practices Answer Given Electronic human resource management (e-HRM) refers to the processing and transmission of digitized information used in HRM, including text, sound, and visual images, from one computer or electronic device to another (p 36-37) What is employee empowerment and what type of training must be conducted to make it effective? Answer Given Employee empowerment means giving employees the responsibility and authority to make decisions regarding the aspects of product development or customer service under their control Employees are held accountable for products and services; in return, they share in the resulting rewards and losses For empowerment to succeed, managers must be trained to link employees to resources within and outside the company Managers must also encourage employees to interact with staff throughout the organization, must ensure that employees receive the information they need, and must reward cooperation Finally, empowered employees deliver the best results if they are fully engaged in their work (p 29-32) Discuss three major trends in the composition of the labor market and their impact on HR practices Answer Given 1) Age: In terms of age, the fastest growing segment is expected to be workers 55 and older The 25- to 44-year-old group will increase its numbers only slightly, so its share of the total workforce will fall Young workers between the ages of 16 and 24 will actually be fewer in number However, in spite of the growing number of young workers, the overall workforce will be aging By 2010, more than half of U.S workers will be older than 40 An aging workforce presents HR issues that include career planning, retraining, and retirement planning 2) Diversity: The number of Asians and Hispanics will increase significantly as a result of birthrates and immigration rates above the national average The largest number of immigrants will come from Asia, North America, and Central and South America Heterogeneous composition will pose additional challenges to ensure understanding 3) Women/ minorities: Along with the greater racial and ethnic diversity, more women will be in the paid labor force than in the past The growth in the labor market of female and minority populations will exceed the growth of white, non-Hispanic persons As a result, organizations cannot afford to ignore or discount the potential contributions of women and minorities Employers will have to ensure that employees and HRM systems are free of bias and value the perspectives and experience that women and minorities can contribute to organizational goals, such as product quality and customer service (p 48-49) What is the "new" psychological contract? What are its implications? Answer Given A "new" psychological contract is a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions Unlike a written sales contract, the psychological contract is not formally put into words Instead, it describes unspoken expectations that are widely held by employers and employees In the traditional version of this psychological contract, organizations expected their employees to contribute time, effort, skills, abilities, and loyalty In return, the organizations would provide job security and opportunities for promotion.However, this arrangement is being replaced with a new type of psychological contract To stay competitive, modern organizations must frequently change the quality, innovation, creativeness, and timeliness of employee contributions and the skills needed to make those contributions This need has led to organizational restructuring, mergers and acquisitions, layoffs, and longer hours for many employees Companies demand excellent customer service and high productivity levels They expect employees to take more responsibility for their own careers, from seeking training to balancing work and family These expectations result in less job security for employees, who can count on working for several companies over (p 33-34) Explain the problem of skill deficiencies in the U.S workforce Answer Given The increasing use of computers to routine tasks has shifted the kinds of skills needed for employees in the U.S economy More employers are looking for mathematical, verbal, and interpersonal skills, such as the ability to solve math or other problems or reach decisions as part of a team Often, when organizations are looking for technical skills, they are looking for skills related to computers and using the Internet Today's employees must be able to handle a variety of responsibilities, interact with customers, and think creatively Competition for qualified college graduates in many fields is intense Some companies are unable to find qualified employees and instead rely on training to correct skill deficiencies The gap between skills needed and skills available has decreased U.S companies' abilities to compete because as a consequence of the deficiency they sometimes lack the capacity to upgrade technology, reorganize work, and empower employees (p 32) What sorts of activities does managing cultural diversity involve, and to what degree HR professionals believe these activities are beneficial in maintaining a competitive advantage? Answer Given Activities include: 1) Creating an organizational culture that values diversity; 2) Ensuring that HRM systems are bias-free; 3) Encouraging career development for women and minorities; 4) Promoting knowledge and acceptance of cultural differences; 5) Ensuring involvement in education both within and outside the company; 6) Dealing with employees' resistance to diversity.According to a recent survey of HR professionals, most rated workplace diversity as somewhat or extremely important, and 96 percent said "diversity management skills" are important for an organization ... reengineering 25 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe True - False Questions (p 38-39) Total quality management is intended to bring about a continuous process of quality... systems D High-performance work systems E Total quality management systems 65 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe Multiple Choice Questions - Page (p 40) Some mergers... example of a merger True False (p 46) The processing and transmission of digitized HR information is called electronic human resource management True False Test Bank for Fundamentals of Human Resource

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  • Test Bank Fundamentals of Human Resource Management 4th Edition by Noe

  • 25 Test True – False Questions

  • 9 Test Free Text Questions

  • 65 Test Multiple Choice Questions

    • (p. 37) Teams that rely on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities are referred to as: 

    • (p. 34) Which of the following is a trend that is seen in today's high-performance work systems? 

    • (p. 31) Which of the following form the majority of the U.S. labor force? 

    • (p. 29) Which of the following statements best explains the term "labor force"? 

    • (p. 29) The external labor market in an organization refers to the: 

    • (p. 30) The fastest growing segment of the labor force is expected to be between the ages of: 

    • (p. 39) According to the principles of total quality management: 

    • (p. 40) A chemical company buys a medical equipment manufacturing company. This can be referred to as a(n): 

    • (p. 37) What effect does the use of employee empowerment have on recruiting? 

    • (p. 34-35) According to data published by the Bureau of Labor Statistics, which of the following occupations is projected to add the most number of jobs before 2018?

    • (p. 37) How can HRM practices help employee empowerment? 

    • (p. 33) Today's employees must be able to handle a variety of responsibilities, interact with customers, and think creatively. To find such employees, most organizations are looking for: 

    • (p. 36) Employee empowerment is defined as: 

    • (p. 29) Which of the following authorities is responsible for tracking changes in the composition of the U.S. labor force and in forecasting employment trends? 

    • (p. 32) Managing cultural diversity involves: 

    • (p. 40) When two companies join forces and become one entity, it is termed a: 

    • (p. 37) Teamwork is: 

    • (p. 31) Employers' support for immigration to the United States can be attributed to the fact that: 

    • (p. 33) Which of the following skills are more actively sought by U.S. employers today? 

    • (p. 36) Skilled knowledge workers: 

    • (p. 31) Which of the following is the fastest growing category in the U.S. labor force?

    • (p. 34) How has the requirement for creating high-performance work systems changed? 

    • (p. 34) The Bureau of Labor Statistics forecasts that between 2008 and 2018, most new jobs will be in: 

    • (p. 37) Full involvement in one's work and commitment to one's job and company is referred to as: 

    • (p. 30) Which of the following is a major problem associated with aging? 

    • (p. 38) Which of the following terms describes a companywide effort to continuously improve the way people, machines, and systems accomplish work? 

    • (p. 36) The reliance on knowledge workers also affects organizations' decisions about the kinds of people they are recruiting and selecting leading them to emphasize on: 

    • (p. 30) Which of the following statements about the composition of the U.S. labor force during the next decade is true? 

    • (p. 39) Which of the following statements is NOT consistent with the core values of TQM? 

    • (p. 38) Increasingly, HR professionals are being viewed as: 

    • (p. 34) Which of the following describes organizations with the best possible fit between their social system and their technical system? 

  • 65 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe Multiple Choice Questions - Page 2

    • (p. 40) Some mergers and acquisitions result in _____ within an industry, meaning that two firms in one industry join to hold a greater share of the industry. 

    • (p. 50) Independent contractors are: 

    • (p. 49) Employees realize that many companies are no longer able to provide long-term employment security. Instead, the employees now want: 

    • (p. 44) Offshoring is defined as: 

    • (p. 40) In 1999, Glaxo Wellcome and SmithKline Beecham combined their businesses to create a new company, GlaxoSmithKline. This is an example of a(n):

    • (p. 42) When an organization undertakes a complete review of its critical work processes to make them more efficient and to be able to deliver higher quality, it is engaging in: 

    • (p. 48) The relationship between employer and employee can be thought of in terms of a(n) ____, a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions. Unlike a written sales contract, this is not formally put into words. 

    • (p. 45) Which of the following terms refers to a computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's human resources? 

    • (p. 50) The use of independent contractors, on-call workers, temporary workers, and contract company workers, all constitute: 

    • (p. 44) Which of the following is the reason why more organizations are looking overseas to hire talented people? 

    • (p. 49) The new type of psychological contract has resulted in reduced: 

    • (p. 41) The HRM function during downsizing is to terminating the workers who: 

    • (p. 45) An Internet portal is used to: 

    • (p. 50) _____ are employed by a temporary agency; client organizations pay the agency for the services of these workers. 

    • (p. 50) Henry is a human resource consultant who runs and operates his own business from his home. He is often hired by businesses to present one- or two-day workshops on various topics within his field of expertise. Henry is a(n): 

    • (p. 49) Which of the following is a disadvantage of the new psychological contract? 

    • (p. 47) Which of the following is an implication of e-HRM for the HRM practice of analysis and design of work? 

    • (p. 47) If, as a plant manager, you entered the question "Can we change working hours?" into the company's intranet search and received feedback on the company's policies regarding work hours, plus state and federal guidelines, summaries of relevant laws, model documents, and new reports concerning alternative work schedules, you would probably be using a(n): 

    • (p. 44) When large U.S. software companies like IBM and Microsoft open facilities in India to take advantage of the highly skilled labor available there at lower pay rates, they are engaging in: 

    • (p. 45) Which of the following can be used to consolidate different HR functions into a single location, eliminate redundancy, and reduce administrative costs? 

    • (p. 42) As a method of downsizing, early-retirement programs have been shown to be: 

    • (p. 47) A great deal of HR information is confidential and not suitable for posting on a Web site for everyone to see. One solution is to set up e-HRM on ____, which is a network that uses Internet tools but limits access to authorized users in the organization. 

    • (p. 46) What was one of the reasons for the failure of many start-up Internet-based organizations? 

    • (p. 47) A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed: 

    • (p. 46) The processing and transmission of digitized HR information, especially using computer networking and the Internet, is known as: 

    • (p. 41) Which of the following is a challenge for HRM during mergers? 

    • (p. 45) Employees who take assignments in other countries are called: 

    • (p. 48) What is an HR dashboard? 

    • (p. 44) The largest number of immigrants to the U.S. workforce are from: 

    • (p. 45) Which of the following technologies lets a company rent space on a remote computer system and use the system's software to manage its HR activities, including security and upgrades? 

    • (p. 45) How does a human resource information system help the organization? 

    • (p. 45) A(n) _____ provides insight into business trends and patterns and helps businesses improve decisions. 

    • (p. 42) Which of the following observations about reengineering is true? 

    • (p. 42) The practice of having another company provide services is known as: 

  • 25 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe True - False Questions

    • (p. 38-39) Total quality management is intended to bring about a continuous process of quality improvement. 

    • (p. 31) Individuals who arrive in the United States without meeting the legal requirements for immigration or asylum are referred to as undocumented immigrants. 

    • (p. 49) Employees' job security has increased as a result of the new psychological contract. 

    • (p. 37) The use of employee empowerment shifts the recruiting focus away from general cognitive and interpersonal skills toward technical skills. 

    • (p. 37) Virtual teams rely on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities. 

    • (p. 34) A large gap exists between the social system and the technical system in high-performance work systems. 

    • (p. 44) Offshoring refers to moving the operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available. 

    • (p. 39) One of the core values of TQM is that methods and processes are designed to meet the needs of internal customers rather than those of external customers. 

    • (p. 33) Most organizations are looking for educational achievements to find employees who can handle a variety of responsibilities, interact with customers, and think creatively. 

    • (p. 50) Contract company workers are employed directly by a company. 

    • (p. 30) It is generally seen that worker performance and learning suffer heavily as a result of aging. 

    • (p. 34) The Bureau of Labor Statistics forecasts that between 2008 and 2018, most new jobs will be in manufacturing. 

    • (p. 38) The traditional role of HRM as primarily an administrative function has gradually given way to a new role—that of strategic partner. 

    • (p. 42) According to research, early-retirement programs are one of the most effective approaches to downsizing. 

    • (p. 44) A company that operates in the U.S. shifts its warehouses and operations to a low rent area that is 50 miles away from town. This is an example of offshoring. 

    • (p. 36) Skilled knowledge workers would suffer the most in a slow economy as they have little operational importance in a company. 

    • (p. 35-36) Knowledge workers in an organization do not work directly with customers. 

    • (p. 42) Early-retirement programs are a strategy used by organizations undergoing downsizing. 

    • (p. 29) An individual who is actively seeking employment is a part of an organization's external labor market. 

    • (p. 51) The globalization of the world economy and the development of e-commerce have reinforced the concept of a 40-hour workweek. 

    • (p. 49) Under the new psychological contract, organizations expect employees to contribute time, effort, skills, abilities, and loyalty in return for job security and opportunities for promotion within the organization. 

    • (p. 42) An organization's critical work processes are not altered during a reengineering process. 

    • (p. 39) Total quality management proposes that every employee in the organization receive training in quality. 

    • (p. 40) When forming Citigroup, Citicorp combined its banking business with Traveller's Group's insurance business. This is an example of a merger. 

    • (p. 46) The processing and transmission of digitized HR information is called electronic human resource management. 

  • 9 Test Bank for Fundamentals of Human Resource Management 4th Edition Noe Free Text Questions

    • (p. 42-43) What is outsourcing? What are the trends in HR outsourcing?

    • (p. 29) Define labor force. Distinguish between internal labor force and external labor market.

    • (p. 34-36) Explain the impact of knowledge workers on the requirements for creating a high-performance work system.

    • (p. 46-47) Define electronic human resource management and indicate its implications for five HRM practices.

    • (p. 36-37) What is employee empowerment and what type of training must be conducted to make it effective?

    • (p. 29-32) Discuss three major trends in the composition of the labor market and their impact on HR practices.

    • (p. 48-49) What is the "new" psychological contract? What are its implications?

    • (p. 33-34) Explain the problem of skill deficiencies in the U.S. workforce.

    • (p. 32) What sorts of activities does managing cultural diversity involve, and to what degree do HR professionals believe these activities are beneficial in maintaining a competitive advantage?

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