126 Test Bank for Organizational Behavior Integrating Individuals Groups and Organizations 3rd Edition Champoux Multiple Choice Questions - Page _ coined the phrase gold in the mine to refer to long-term payoffs of quality management A Walter A Shewhart B Armand V Feigenbaum C Joseph M Juran D W Edwards Deming The expected gender profile of the labor force in 2010 shows A 25% women B 48% women C 64% women D 75% women Quality management’s roots lie in A service B manufacturing C customer satisfaction D the public sector Quality management’s roots can be traced to the A 1920s B 1940s C 1970s D 1980s Which of the following is true about the technology context of modern organizations? A Managers now have more organizational design options to build flexible, responsive organizations than ever before B Computing technologies have reshaped manufacturing processes worldwide C Communication technologies let people stay connected, no matter where they are in the world D All answers are true about the technology context of modern organizations Which of the following is not a quality management tool or technique? A flowchart B path analysis C benchmarking D Pareto chart Which of the following is not true about the context of modern organizations? A technology effects on organizations B decreasing global emphasis of managers C increasing workforce diversity D emphasis on managing for quality Quality management applies to which of the following aspects of organizations? A production B service C processes D Each answer is an organizational aspect to which quality management applies Which of the following is true about the workforce diversity context of modern organizations? A Workforce diversity brings people into organizations with vastly different ways of thinking about their environment B Managers need to harness those differences to reach organizational goals successfully C Workforce diversity can increase an organization’s conflict potential D All answers are true about the workforce diversity context of modern organizations Genichi Taguchi is a major Japanese contributor to quality management Which of the followingperspectives or tools did Taguchi bring to QM? A He viewed any lack of quality as a loss to society B Taguchi developed a “loss function” to measure the costs of quality losses that decision makers could use to guide their QM efforts C Taguchi applied experimental design to quality assessment D Each answer is a perspective or tool from Taguchi The person who developed a quality control method that involved people both within and outside a quality control department was A Walter A Shewhart B Armand V Feigenbaum C Joseph M Juran D W Edwards Deming Which of the following is not a quality management tool or technique? A control chart B checksheet C variance analysis D cause and effect diagram _ was the first to recognize that process abnormalities caused variability in manufacturing processes A Walter A Shewhart B Armand V Feigenbaum C Joseph M Juran D W Edwards Deming Which of the of the following people the Japanese view as the most important contributor to their quality management methods? A Walter A Shewhart B Armand V Feigenbaum C Joseph M Juran D W Edwards Deming American organizations started to embrace quality management in the A 1920s B 1940s C 1970s D 1980s Which of the following statements is true about quality management? A A goal of quality management is increased profit B A goal of quality management is long-term cost reduction C A goal of quality management is statistical control D A goal of quality management is continuous quality improvement Which of the following statements is not true about managing for diversity? A Channel the potential of a diverse workforce toward the organization’s goals B Personnel policies stay the same as before workforce diversity increased C Actively preserve a diversity of viewpoints D Help employees get the satisfaction they want from their work experience Kaoru Ishikawa is a major Japanese contributor to quality management Which of the followingperspectives or tools did Ishikawa bring to QM? A statistical quality control B quality control circles C Ishikawa emphasized human factors in QM D Each answer is a perspective or tool from Ishikawa Which of the following is not a reason that managing for diversity is good business strategy? A Organizations must offer services to a wide range of customers B Diversity reduces the amount of organizational conflict C Diversity can help organizations better meet customer expectations D U.S organizations must compete in global markets A manager who compares an organization’s processes to those of an industry leader is using which of the following quality management tools or techniques? A control chart B Pareto chart C benchmarking D quality function deployment The racial/ethnic group with the lowest projected growth in the United States civilian labor force is A whites B blacks C Asians D Hispanics Managing for diversity features which of the following characteristics? A Harness the potential of all sources of difference within an organization’s workforce B Managers actively tap diverse perspectives and rethink their approach to tasks and markets C Managing for diversity is not affirmative action in disguise D All answers are correct The expected ethnic profile of the labor force in 2010 shows A 15% minority B 32% minority C 46% minority D 57% minority Which of the following is not true about managing for quality in modern organizations? A Managing for quality asks managers to continuously improve quality B Mangers not need to rethink how different parts of their organization contribute to quality services and products C Fully successful quality management usually requires major changes in an organization’s culture D Managing for quality asks managers to focus on customer desires Which of the following is not a major emphasis of quality management? A processes B customers C chain-of-command D interdependence with suppliers 53 Free Test Bank for Organizational Behavior Integrating Individuals Groups and Organizations 3rd Edition Champoux Multiple Choice Questions - Page Country cultures that prefer to act as members of groups are A low individualism B low masculinity C low uncertainty avoidance D high uncertainty avoidance The dimension of country cultures that describes the degree of inequality among people that the culture considers normal is A power distance B uncertainty avoidance C individualism D masculinity Which of the following statements is false about the quality management process? A Quality management is a long-term process B Communication is primarily top-down C Quality management is customer focused D Managers can create a climate of high work involvement Quality management research has shown which of the following results? A Continuous improvement efforts increase process efficiency and reduce costs B Quality can attract new customers and increase the retention of old ones C Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits D All answers are correct People in countries that rely less on formal rules and more on direct interpersonal interactions are A low power distance and low uncertainty avoidance B low power distance and high uncertainty avoidance C high power distance and low uncertainty avoidance D high power distance and high uncertainty avoidance A quality management tool for translating customer needs into engineering requirements is A quality function deployment B benchmarking C Pareto chart D control chart Country cultures that value flexibility and prefer few formal rules are A low power distance B short-term orientation C low masculinity D low uncertainty avoidance Mexico is A high power distance and low uncertainty avoidance B high power distance and high uncertainty avoidance C low power distance and high uncertainty avoidance D low power distance and low uncertainty avoidance The best tool to let a manager count product defects is a A checksheet B flowchart C control chart D Pareto chart A quality management technique that shows whether process variability is within control limits is A variance analysis B benchmarking C quality function deployment D control charting Cultures that prefer participation in management are likely A high masculinity B low long-term orientation C high individualism D low power distance Changes in computing and communications technology include which of the following? A High-speed computer processors and large memory capacity let you create animated three-dimensional business presentations B Laptop and palmtop computers allow connections to the Internet from airport and aircraft telephones or cyber cafés C Wave division multiplexing technology uses the multiple colors of a single beam of light as communication channels D All answers are correct Which of the following groups is least likely to be involved with a quality management analysis team examining the organization’s hiring process? A human resources B union representatives C accounting D newly hired employees People in countries that prefer well-defined procedures to guide daily behavior, with managers settling exceptional matters, are A low power distance and low uncertainty avoidance B low power distance and high uncertainty avoidance C high power distance and low uncertainty avoidance D high power distance and high uncertainty avoidance China is A high power distance and low uncertainty avoidance B high power distance and high uncertainty avoidance C low power distance and high uncertainty avoidance D low power distance and low uncertainty avoidance A manager who uses a line graph to show a process’s performance over time is using a A Pareto chart B flow chart C control chart D function chart Cultures that place a high value on warm interpersonal relationships and act with caring are low on A masculinity B power distance C uncertainty avoidance D individualism Cultures in which people function well working in teams are likely A high masculinity B low individualism C high long-term orientation D low uncertainty avoidance Cultures that place a high value on decisiveness, assertiveness, and independence are high on which dimension? A uncertainty avoidance B power distance C individualism D masculinity Which of the following describes modern organizations and management? A flexible strategies focused on customer needs and global markets B decentralized organizational designs C wide use of self-managing work teams D Each answer describes modern organizations and management Which of the following is true of manufacturing in the future? A almost no inventory B direct links to customers or end-users C mixing custom-made items and long production runs D All answers are correct A quality management tool that shows the steps and the relationships among steps in a process is A checksheet B flowchart C control chart D Pareto chart Country cultures that place a high value on predictability and structure are high in A power distance B masculinity C uncertainty avoidance D long term Sweden is A high power distance and low uncertainty avoidance B high power distance and high uncertainty avoidance C low power distance and high uncertainty avoidance D low power distance and low uncertainty avoidance A manager who wants to isolate major problems from minor ones as part of quality management would likely use a A checksheet B Pareto chart C flowchart D control chart Cultures that prefer autocratic management styles are likely A low masculinity B low uncertainty avoidance C high power distance D short-term orientation Which of the following is a manufacturing innovation? A robotics B laser cutting C new materials and bonding methods D Each answer is a manufacturing innovation Which of the following countries is most likely to rely on middle management to coordinate activities? A Austria B China C Mexico D United States True - False Questions QM is not a worldwide phenomenon It is limited to the United States or Japan True False High costs of improving quality were a reason that some quality management efforts failed True False A V Feigenbaum coined the phrase gold in the mine to refer to the long-term payoffs of quality management True False Managers who value diversity aggressively embrace it and actively try to build a diverse workforce True False Quality function deployment is a quality management tool that translates customer needs into engineering requirements True False Quality management is a Japanese invention True False A goal of quality management is continuous improvement in products, services, and processes True False Quality management primarily emphasizes lateral communication processes True False A goal of quality management is increased profit True False Quality management includes getting feedback from suppliers and customers True False Modern managers not need to develop a global mindset True False Organizations increasingly use intranets and connections to the Internet, changing the form of human interaction True False Union status is a dimension of workforce diversity True False An organization’s mission statement should clearly state how members should reach organizational goals True False The Japanese view W E Deming as the most important contributor to their quality management techniques True False Changes in computing power, computer features, and communication technology have few effects on organizations and management now and into the future True False The age range with the highest projected growth in the U.S civilian labor force is 55 and older True False Technology is not part of the context of modern organizations True False Managing for quality asks managers to focus on customer desires and continuously improve quality True False Quality management takes a total system’s view, extending beyond organizational boundaries True False The Taguchi method is a set of techniques that applies experimental design to quality assessment True False Having a diverse workforce helps managers attract customers from diverse backgrounds True False W E Deming’s work had a profound effect on American management practices in the 1940s True False Managing diversity is a good business strategy True False Quality management applies only to manufacturing firms True False Managing diversity asks people to give up their individuality and take on the values of the majority True False Increasing workforce diversity has little effect on an organization’s conflict levels True False A diverse workforce can help a company better meet customer needs True False Pareto charts help isolate major problems from minor ones True False Quality awards exist in different countries and world regions True False Quality function deployment is a method of comparing an organization’s process to an accepted leader True False American organizations began to heavily embrace quality management in the 1920s True False Analysis teams used as part of quality management have people from all parts of the organization True False The projected growth in the U.S civilian labor force is expected to be greater for men than women True False Managing for diversity is another term for affirmative action True False Sexual orientation is a dimension of workforce diversity True False Country cultures that believe others should be treated as equals despite social status are low in power distance True False Different worldviews held by members of a diverse workforce decrease the potential for conflict in an organization True False Managing for diversity and affirmative action are the same ideas True False Palm-size communication devices let managers send and receive e-mail, connect to the Internet, and talk to a person on the telephone from almost anywhere in the world True False Workforce diversity and quality management are two parts of the context of modern organizations True False Cultures that value flexibility and few formal rules are high in uncertainty avoidance True False The European countries that adopted the euro will see few effects of its adoption on freer trade True False The Internet has little effect on worldwide business and commerce True False Free Text Questions The Japanese consider the most important contributor to their quality management methods to be Answer Given W Edwards Deming or Deming Workforce diversity brings people into organizations with vastly different or about their environment Answer Given worldviews, ways of thinking Quality management emphasizes and Answer Given continuous quality improvement, customer focus, quality is everyone’s job, or process view The age range with the highest projected growth in the U.S civilian labor force is Answer Given 55 and over The quality management technique showing whether process variability is within control limits is Answer Given control charting The first person to recognize that process abnormalities could cause manufacturing process variability was _ Answer Given Walter A Shewhart or Shewhart The quality management tool that compares an organization’s processes to those of an industry leader is Answer Given benchmarking Modern computing and communication technology bring new and to managers of modern organizations Answer Given opportunities, challenges Mexico is in uncertainty avoidance and in power distance Answer Given high, high Cultures in which people accept authority relations and expect those with authority to use it are Answer Given high power distance Cultures in which people value perseverance, status, and thrift are Answer Given high in long-term orientation China is in uncertainty avoidance and in power distance Answer Given low, high The context of modern organizations and management includes , , , and Answer Given workforce diversity, technology, quality management, or global orientation Cultures in which people prefer competition and assertiveness are Answer Given high masculinity The quality management tool that isolates major problems from minor ones is a(n) Answer Given Pareto chart Germany is in uncertainty avoidance and in power distance Answer Given high, low Organizations increasingly will need a(n) form and feature the widespread use of Answer Given decentralized, self-managing teams Managing for diversity often requires major changes in personnel policies about Answer Given work schedules, personal leave, or language training The person who coined the phrase gold in the mine to refer to quality management’s long-term payoffs was Answer Given Joseph M Juran or Juran The United States is in uncertainty avoidance and in power distance Answer Given moderate, moderate The racial/ethnic group with the lowest projected growth in the U.S civilian labor force is Answer Given whites Cultures in which people prefer formal rules as guides for behavior are Answer Given high uncertainty avoidance Cultures in which people treat each other as equals despite formal social status are Answer Given low power distance Cultures in which people prefer to act as members of a group are Answer Given low individualism Cultures in which people value flexibility and few formal rules are Answer Given low uncertainty avoidance The quality management tool that translates customer needs into engineering requirements is Answer Given quality function deployment Sweden is _ in uncertainty avoidance and _ in power distance Answer Given low, low Understanding and shaping strategies around those is a unique challenge facing modern managers Answer Given cultural differences or differences New management strategies feature Answer Given a customer focus, a global orientation, or flexibility ... customers C chain-of-command D interdependence with suppliers 53 Free Test Bank for Organizational Behavior Integrating Individuals Groups and Organizations 3rd Edition Champoux Multiple Choice... features, and communication technology have few effects on organizations and management now and into the future True False The age range with the highest projected growth in the U.S civilian labor force... civilian labor force is expected to be greater for men than women True False Managing for diversity is another term for affirmative action True False Sexual orientation is a dimension of workforce diversity