24 Free Test Bank for Organizational Behavior Key Concepts Skills and Best Practices 4th Edition by Kinicki True – False Questions 11 Free Test Bank Free Text Questions 39 Free Test Bank Multiple Choice Questions 39 Free Test Bank for Organizational Behavior Key Concepts Skills and Best Practices 4th Edition by Kinicki Multiple Choice Questions Regarding the human side of quality improvement, Deming called for all of these except: A Elimination of formal training in statistical process control techniques B Elimination of fear C Teamwork D Emphasis on continuous process improvement rather than numerical quotas E Elimination of barriers to good workmanship The pioneering work on TQM was done by: A Mayo B Deming C Follett D McGregor E Schronberger One of Deming's most enduring lessons for managers is his: A Passion for quotas B 85-15 rule C Japanese Philosophy at work D All of these Deming believed that when thing go wrong, about what percent of the time is the individual employee at fault? A 85 percent B 40 percent C 15 percent D 60 percent E 100 percent Which of these is a component of productivity in the 4-P cycle of continuous improvement? A System flexibility B Organizational learning C Reduced waste and rework D Technological advancement E Readiness to change and adapt Which of these is a Theory Y assumption about people at work? A The typical employee can learn to accept and seek responsibility B Most people dislike work C Most people actually prefer to be directed D People require close direction when they are working E People are interested only in security James has always believed that his employees are lazy and they dislike work He is afraid that if he does not provide close direction and supervision, they will goof off James can be described as a: A Theory Y manager B Hawthorne manager C Theory Z manager D Human relations manager E Theory X manager _ is the productive potential of an individual's knowledge and actions A Social capital B Skills C Motivation D Teamwork E Human capital The nature of interpersonal relationships for 21st century managers should be _ A Win-lose B Competitive C Judicial D Neutral E Cooperative Which of these is NOT human capital? A Knowledge B Skills C Motivation D Teamwork E The productive potential of an individual's knowledge and actions Managers of the 21st century will engage in all of these roles except: A Sponsor B Controller C Teacher D Facilitator E Advocate As a production manager of Great Golf Products (GGP), Hansa believes that her employees are capable of self-direction and self-control She also believes that they are committed to GGP's objectives since they are rewarded for doing so Hansa can be described as a: A Theory X manager B Theory Z manager C Futuristic manager D Theory Y manager E Hawthorne manager Luthans' CHOSE model of key POB Dimensions includes all of these behaviors except: A Pessimism B Emotional intelligence C Hope D Confidence (self-efficacy) E Subjective well-being According to Wilson's research, if Monica wants to be an effective manager, she should focus on developing _ A Vertical communication B A monocultural orientation C Develop narrow specialty D Empowerment and delegation E Competitive interpersonal relationships Which of these is NOT identified as a common TQM principle? A Do it right the first time to eliminate costly rework B Listen to and learn from customers and employees C Focus on numerical quotas to make productivity gains D Build teamwork, trust, and mutual respect E Make continuous improvement on everyday matter Which of these is an interdisciplinary field dedicated to better understanding and managing people at work? A Anthropology B Sociology C Organizational Behavior D Psychology E Economics According to the Wilson managerial skills research, dealing effectively with _ is what management is all about A People B Products C Processes D Productivity E Skills In today's workplace, are becoming the primary building block of organizations A Teams B Suppliers C Contingent employees D Individuals E Middle managers All but one of these factors was responsible for high output in the relay assembly test room experiences of the Hawthorne findings Which one? A Money B Fear of unemployment during the Great Depression C Managerial discipline D Supportive supervision E High-quality raw materials Which of these is a Theory X assumption about people at work? A Work is a natural activity B People are capable of self-direction if they are committed to objectives C The typical employee can learn to accept and seek responsibility D People generally become committed to objectives if they are rewarded for doing so E Most people prefer to be directed According to Pfeffer's research, successful companies employed all of these people-centered practices except: A Power to the people B Careful hiring C Job security D Emphasis on status E Trust building Which approach calls for using management concepts and techniques in a situationally appropriate manner? A One best way approach B Human relations approach C Theory X management approach D Contingency approach E Theory Y management approach Future managers will tend to use _ as criterion for determining compensation A Status B Time C Results D Effort E Rank In a recent survey of chief financial officers, meeting customer demands placed second only to _ as the companies' biggest challenge A Profitability B Stock price C Fuel prices D Finding skilled staff E Legal restrictions An e-corporation uses the internet to: A Buy supplies B Sell its products C Build partnerships with outsiders D Only a and b, but not c E All of the above Which of these refers to using the Internet to facilitate every aspect of running a business? A E-mail B E-commerce C Networking D E-business E TQM Clark Wilson's managerial skills profile includes all of these except: A Control details B Provides feedback C Applies reasonable pressure for good accomplishment D Facilitates work E Possesses monocultural orientation All of these are new directions for OB except: A Globalization B Human capital C Positive organizational behavior D Impacts of the Internet revolution E Social capital refers to a organizational culture dedicated to training, continuous improvement, and customer satisfaction A Management by objectives B Theory X management C Total quality management D Theory Y management E Job design _ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner A Organizational manner B Sociology C Organization theory D Management E Anthropology Which of these is not a landmark in the evolution of understanding and managing people? A The human relations movement B The total quality management movement C The glass ceiling movement D The contingency approach to management E All of these are landmarks the evolution of understanding and managing people Jeremy, CEO of JNJ Computers, wants to build his company around the people-centered practices Based on Pfeffer's research, which of these practice(s) should he adopt? A Less emphasis on status B Generous pay for performance C Power to the people D Job security E Emphasize short-term profitability The Wilson managerial skills research yields which of these following lessons? A Dealing effectively with productivity is what management is all about B Effective female and male managers not have significantly different skills profiles C Managers with high skill mastery tend to have poorer subunit performance than managers with low skill mastery D Dealing effectively with products is what management is all about E All of these The 4-P cycle of continuous improvement includes all of these except: A People B Promotion C Products D Productivity E Processes Which of the following refers to the productive potential of strong, trusting, and cooperative relationships? A Social capital B Skills C Motivation D Teamwork E Human capital 24 Free Test Bank for Organizational Behavior Key Concepts Skills and Best Practices 4th Edition by Kinicki True - False Questions E-business has significant implications for management, but not for organizational behavior True False According to Clark Wilson's research, effective managers recognize good performance with rewards and positive reinforcement True False Management is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner True False One of Deming's most enduring lessons for managers is his 85-15 rule True False According to the Wilson approach, the effective manager's profile is a result of skill mastery True False Theory Y assumptions, according to McGregor, are pessimistic and negative and representative of how managers traditionally view employees True False Mayo advised managers to attend to employees' emotional needs in her 1933 classic, The Human Problems of an Industrial Civilization True False For future managers, ethical considerations will be a forethought rather than an afterthought True False POB stands for Permanent Organizational Behaviors True False Many of the Hawthorne plant findings have turned out to be more myth than fact True False An e-corporation is one that relies primarily on the internet to buy and sell things True False By definition, organizational behavior is research-oriented, and not application-oriented True False E-business refers to using the Internet to facilitate every aspect of running a business True False The 4-P cycle of continuous improvement focuses on product, price, promotion and people True False According to Pfeffer's research, one of the people-centered practices in successful companies is to emphasize short-term profits True False TQM is customer-centered and manager-driven True False The contingency approach discourages managers from viewing OB within a situational context True False Three basic levels of analysis in OB are group, team, and organization True False According to the Wilson managerial skill research, effective male and female managers have a significantly different skill profile True False OB is a horizontal discipline that cuts across virtually every job category, business function, and professional specially True False In today's workplace, individuals are becoming the primary building block of organizations True False Observational studies by Mintzberg and others have found the typical manager's day to be a fragmented collection of brief episodes True False Human and social capital cannot be built; they are inherent qualities True False The field of OB is in static and final form True False 11 Free Test Bank for Organizational Behavior Key Concepts Skills and Best Practices 4th Edition by Kinicki Free Text Questions Contrast McGregor's Theory X and Theory Y assumptions about employees Answer Given See Table 1-2 for McGregor's Theory X and Theory Y assumptions about people at work Define and contrast human and social capital Answer Given Human capital is the productive potential of an individual's knowledge and actions Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort Figure 1-2 contrasts the two Define POB, and explain Luthans' CHOSE Model Why should managers pay attention to this topic? Answer Given POB (positive organizational behavior) is the study and improvement of employees' positive attributes and capabilities The CHOSE model identifies five key dimensions of POB: confidence/self-efficacy, hope, optimism, subjective wellbeing, and emotional intelligence Briefly describe the 4-P mode cycle of continuous improvement Answer Given The 4-P mode focuses on people, products, processes, and productivity See figure 1-1 for details What is e-business? What implications does e-business have for managers in working with their subordinates? Answer Given E-business is using the Internet to facilitate every aspect of running a business Implications for managers include the ability to link to the Internet with small, portable devices; the ability to make quicker and better decisions because of speedy access to vital information; the use of virtual teams, virtual organizations, email, and e-learning What is the "contingency approach to management"? What does it tell managers about what they should do? Answer Given The contingency approach calls for using management concepts and techniques in a situationally appropriate manner, instead of trying to rely on "one best way." Identify at least five skills for managers and three useful lessons from the Wilson managerial skills research Wilson's managerial skills profile focuses on eleven observable categories of managerial behavior Answer Given See the box "Skills and Best Practices: The Effective Manager's Skill Profile" for these skills The Wilson research yields three useful lessons: 1) Dealing effectively with people is what management is all about; 2) Managers with high skills mastery tend to have better sub unit performance and employee morale than managers with low skills mastery; 3) Effective female and male managers not have significantly different skill profiles Describe Deming's principles for the human side of quality improvement Answer Given Deming called for: helpful leadership, elimination of fear, emphasis on continuous process improvements, teamwork, and elimination of barriers to good workmanship Identify the four common TQM principles Answer Given Do it right the first time to eliminate costly rework; Listen to and learn from customers and employees; Make continuous improvement an everyday matter; Build teamwork, trust, and mutual respect Briefly describe any two of the new directions in OB and how they affect managers Answer Given Three general new directions for OB are: human and social capital, positive organizational behavior, and impacts of the Internet revolution Describe the findings of Pfeffer's research about the importance of people in organizations What these findings say about how managers should manage? Answer Given The seven people-centered practices that Pfeffer identified are: job security, careful hiring, power to the people, generous pay for performance, lots of training, less emphasis on status, and trust building  ... trusting, and cooperative relationships? A Social capital B Skills C Motivation D Teamwork E Human capital 24 Free Test Bank for Organizational Behavior Key Concepts Skills and Best Practices 4th Edition. .. Human and social capital cannot be built; they are inherent qualities True False The field of OB is in static and final form True False 11 Free Test Bank for Organizational Behavior Key Concepts Skills. .. Skills and Best Practices 4th Edition by Kinicki Free Text Questions Contrast McGregor's Theory X and Theory Y assumptions about employees Answer Given See Table 1-2 for McGregor's Theory X and