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Xem thêm: Creating services and products, Creating services and products, 9 Discontinuities, Chasms, and Hype in the Diffusion Process, 15 R&D for Start-Ups and Small Businesses, 5 Independent, Complement, and Substitute Goods and Services, 9 Arbitrage: Producer’s Paradise and Consumer’s Dread, 11 Appendix: Determining the Optimal Selling Price Using Demand, Revenue, and Cost Equations, 5 Midas, Atlas, and Hermes Versions, 7 Versioning Restaurants, Hotels, and Motels, 11 Customer Segments and Midas, Atlas, and Hermes Versions, 15 Addendum on Pareto Economics, Welfare, and Efficiency, 1 Features, Attributes, Form, Design, Function, and Meaning are Interrelated Concepts, 4 Identifying Key Meanings, Attributes, and Features, 14 Appendix 2: FAD Template for Wine Aging Product, 2 Business Plan Overview Template (Mantra, Mission, Money, Goals, Objectives, and Tactics), 3 Developing an Executive Summary: Crafting a Business Story, 6 Appendix: Illustrations of Completed Ten–Ten Templates and an Executive Summary for the AddVintner Star, 8 Executive Summary (first draft not for distribution), 6 Customer Acquisition, Customer Retention, and Lock-in, 5 Writing, Organization, and Formatting: Helping the Reader to Read, 9 Exhibit 2: Project Management Summary Diary, 7 The Project Selection Model: Considering Risk and Reward