... making external professional call, give the details like your name, name of your organization and purpose of your call Similarly, while receiving the call, ask the caller name and number Use his... the promise Placing the caller on hold :As a receptionist, you have to handle multiple calls and you need to place the caller on hold It may be because the person, the caller has requested to speak... Transferring calls :Often it happens that the caller needs to speak to someone else and by mistake he reaches you In such situation, you have to transfer the call Before transferring the call, explain