Quality management assignment 2

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Quality management  assignment 2

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  • 3.1 Explain how quality management can be measured

    • 3.1.1 Benchmarking

    • 3.1.2 Emphasis of approaches - Statistical Process Control

    • 3.1.3 Comparison with past performance

    • 3.2 Evaluate the benefit of user and non-user surveys in determining customer needs

      • 3.2.1 Users survey

      • 3.2.2 Non - user survey

      • 3.2.3 Conclusion

      • 3.3 The methods of consultation employed in one quality scheme to encourage participation by under-represented groups

        • 3.3.1 Definition of Underrepresented group

        • 3.3.2 Methods of consultation employed to encourage the participation for underrepresented group

        • 3.4 Identify the value of complaint procedures and analyses how they may be used to improve quality

          • 3.4.1 Definition

          • 3.4.2 Mattel customers’ complaint procedures flow chart

          • 3.4.3 The value of Mattel customer’s complaint procedures

          • 3.4.4 Mattel use complaint procedure to improve quality

          • 4.1 The role of self-assessment in order to determine an organizations’ current state of health

            • 4.1.1 Definition

            • 4.1.2 Role of self-assessment

            • 4.2 Evaluate the important of communication and record keeping

              • 4.2.1 Communication

              • 4.2.2 Record keeping

              • 4.3 Follow guideline on the stages of staff consultation necessary for effective implementation of a quality scheme

                • 4.3.1 Definition

                • 4.3.2 A scene situation in Mattel

                • 4.3.3 Staff consultation flow chart

                • 4.3.5 Benefit of staff consultation guideline for Mattel

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