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FPT University Introduction to Management (MGT) Individual assignment: Interview a manager (with at least 3 staff) to analyze 17 roles of a manager Summary of the Assignment:Management is a difficult job. It requires many skills in management and leadership. To do this work well, any manager should have good understanding of the seventeen roles, each manager applies them in other suitable way to get best performance.
INTRODUCTION TO MANAGEMENT MGT101 Student: Roll number: Class: INDIVIDUAL ASSIGNMENT Interview a manager (with at least staff) to analyze 17 roles of a manager INTRODUCTION I The company Name: Oriflame Type: Multi level marketing Field of business: Cosmetics, personal care products Address: Offices in many cities: Ho Chi Minh, Ha Noi, Can Tho,… Branches in Ha Noi: Main office: 85 Hong Ha, Hoan Kiem, Ha Noi Others: Lang, Nguyen Chi Thanh, Minh Khai… Brief history of company: Oriflame is a cosmetics group, founded in 1967 in Sweden by the brothers Jonas af Jochnick and Robert af Jochnick The company sells skin care, cosmetics products and other related products through an independent sales force of over million people Nowadays, Oriflame has 4600 staff, 650 branches of products and works in over 60 countries Oriflame appears in Vietnam for the first time in 2003 in Ho Chi Minh City Now, oriflame has main branches: Ho Chi Minh, Ha Noi, Can Tho and Da Nang After years working in Vietnam, ORIFLAME now has more than 45000 staff II The interviewee Name: Address: Position: Manager (First level manager) Number of staff: About 40 Areas of activity: Brief biography: He entered ORIFLAME on June 30 th, 2011 Now he earns about nearly million VND per month, however, this number is not permanent Managing a group with more than 40 members makes him more confident, active and this work also gives him experience in communication, business and more friends One small thing he feels uncomfortable is this work takes him much time to travelling That brings him some small problems to his study THE SEVENTEEN MANAGERIAL ROLES I PLANNING I must confirm that he’s NOT a strategic planner, but he’s an operational planner He only receives plans from higher level manager such a Senior manager monthly And after that, he gives out operational plans for his own system weekly Although his group has more than 40 members, he only works directly with about people – small group leaders in his system (he calls them F1 or downline) And then, these leaders will notice weekly operation to all members We can see that he is a manager in FIRST LEVEL It means that he’s a manager, and he also directly work himself II ORGANIZING & STAFFING The clearest roles he presents are organizer and staffing coordinator With position as a group’s leader, he’s responsible for giving direction, training members in groups In detail, his work is training members to know from products of company to the way of selling and recruiting Besides, he often takes downlines to workshops, introduces them to higher manager and spreads out new rules or policies of company And then, more important, he always explains exactly rules to all members, and assigns and instructs small groups what to for each month as well as sets goals for them The goals may be simple such as becoming manager, getting promotion or higher income In his work, he doesn’t need to be liaison or resource allocator He rarely has to delegate task to individuals – when that person doesn’t understand exactly how to work III LEADING For leading roles, the first thing I see is his roles as a motivator and coach As I mentioned in part II, his jobs include training members about product and skills in marketing as well as recruiting Moreover, he’s good at motivating others He always finds good performance of down line to have awards or recommends them to up line (higher manager) When being asked about communication and relationship among members of his groups, he told me about birthday party that his group held for members, or small meeting for group, some small gifts such as books to excellent members So we can find he also does well the roles as team builder In addition, he’s also directs team’s work, shows loyalty to higher manager and his company, being passionate with his work in ORIFLAME Secondly, he’s exactly an excellent spokenperson and negotiator He always represents report of group’s work to up line monthly Futhermore, in the multi level company, asking up line about supporting or sharing experience is an essential part of his work I know some of his down line and all of them are satisfied with his performance in supporting, encouraging and helping them connect to their senior IV CONTROLING Not a very important part but he is a monitor who oversees how the members work or amount of goods they sell month by month In the multi level company, this role seems unnecessary because all member can business independently However, like any other system, there always have conflicts In his group, the conflict is usually about what kinds of goods or how much to store goods before selling, and sometime personal conflict among members In these situations the role of a disturbance handler is showed well when giving direction and solving conflicts in group A meeting is where he often lets every member talk, discuss and solve personal conflict V CONCLUSION That are some things he shared about his management job Each manager has different ways to practice the seventeen roles that are suitable for context in their jobs For Mr.Thanh, I can see he has good skills of organizer, staffing coordinator, motivator, team builder & player Negotiator and disturbance handler are other roles he’s good, too However, resource allocator or figure head, spoken person, task delegator, monitor, liaison are not really important when any member works independenlly He also shares that training new member and solve technical problem are much difficult to him And, of course, in his position, he is NOT the entrepreneur, needn’t to give out strategic plans, just has to carry out operational plans SUMMARY Management is a difficult job It requires many skills in management and leadership To this work well, any manager should have good understanding of the seventeen roles, each manager applies them in other suitable way to get best performance ... coordinator, motivator, team builder & player Negotiator and disturbance handler are other roles he’s good, too However, resource allocator or figure head, spoken person, task delegator, monitor,... allocator He rarely has to delegate task to individuals – when that person doesn’t understand exactly how to work III LEADING For leading roles, the first thing I see is his roles as a motivator... are much difficult to him And, of course, in his position, he is NOT the entrepreneur, needn’t to give out strategic plans, just has to carry out operational plans SUMMARY Management is a difficult