Business Research Method Assignment 2016 MASTER OF BUSINESS ADMINISTRATION  RESEARCH PROJECT (BMBR5103) RESEARCH ON ANTISOCIAL BEHAVIOR AT UPS VIETNAM ADVISOR’S NAME & TITLE: NGUYEN THE KHAI, DBA STUDENT’S FULL NAME: NGUYEN DINH HOA STUDENT ID: CGS00019373 INTAKE: MARCH 2015 Page Nguyen Dinh Hoa AUGUST 2016 Business Research Method Assignment 2016 MASTER OF BUSINESS ADMINISTRATION  RESEARCH PROJECT (BMBR5103) RESEARCH ON ANTISOCIAL BEHAVIOR AT UPS VIETNAM ADVISOR’S NAME & TITLE: NGUYEN THE KHAI, DBA STUDENT’S FULL NAME: NGUYEN DINH HOA STUDENT ID: CGS00019373 INTAKE: MARCH 2015 AUGUST 2016 Nguyen Dinh Hoa Page Business Research Method Assignment 2016 ADVISOR’S ASSESSMENT ADVISOR’S SIGNATURE AUGUST 2016 NGUYEN THE KHAI, DBA Nguyen Dinh Hoa Page Business Research Method Assignment 2016 ACKNOWLEDGEMENT It is with greatest veneration and respect, I would like to extend my sincere thanks to Dr Nguyen The Khai for his dedicated lectures during the last semester of OUM MBA program at HUTECH University I have gained a lot of knowledge of Business Research Method and it is beneficial to the development of my career and studies in the future And with Dr Khai’s valuable guidance and supervision, I have completed my first research project in my life - A research on antisocial behavior at UPS Vietnam I would like to express my appreciation to managers, supervisors and employees who are working in different departments at UPS Vietnam for providing me necessary data to carry out this research successfully Lastly, this research would not have been completed without the support and motivation from my beloved family, lecturers, classmates and friends who has been with me through thick and thin during the time I have been pursuing this MBA program Ho Chi Minh City, August 1st, 2016 NGUYEN DINH HOA Nguyen Dinh Hoa Page Business Research Method Assignment 2016 ABSTRACT One of the most studied areas within the field of human resource management that has received considerable interest in the literature recently is antisocial behavior Although several environmental variables have been related to the development of antisocial behavior, this research has focused on some factors that would increase the probability of engaging in antisocial behavior including satisfaction with my supervisor, control & complexity, social support and job stress scale This study hopes to understand why employees engage in high levels of antisocial behavior across time and context The term antisocial behavior refers to disruptive behaviors, most often aggressive, that have in common transgressions against social norms The purpose of this research is to help managers of organizations understand the factors associated with antisocial behavior The interpretation of collected data will be followed by the researcher’s discussion and recommendations In spite of unavoidable limitations, the outcomes of this research are expected to be a possibly constructive source for managers to refer in coming up with interventions dealing with antisocial behaviors in organizations Nguyen Dinh Hoa Page Business Research Method Assignment 2016 Table of Content ACKNOWLEDGEMENT ABSTRACT PART I: INTRODUCTION About UPS Vietnam Motivation of the Research 16 Research Objective 17 Research Scope 17 Significance of Research 18 Limitation of Research 18 PART II: LITERATURE REVIEW 19 Antisocial Behavior 19 Satisfaction with My Supervisor 19 Control & Complexity .20 Social Support 21 Job Stress Scale 22 PART III: RESEARCH MODEL AND HYPOTHESES 24 Research Model 24 Nguyen Dinh Hoa Page Business Research Method Assignment 2016 1.1 Dependent Variables 24 1.2 Independent Variables 25 Research Hypotheses 26 2.1 Satisfaction with My Supervisor (H1) 26 2.2 Control and Complexity (H2) .26 2.3 Social Support (H3) .27 2.4 Job Stress Scale (H4) 27 Instruments 28 Research Participants 28 Procedure for Data Collection and Analysis .29 5.1 Data Collection Progress 29 5.2 Data Analysis 30 PART IV: RESULTS and FINDINGS 31 Reliability Analysis 31 Descriptive Analysis 33 Correlation of all Variables Statistics 33 Hypothesis Testing 34 4.1 Hypothesis Testing Result .35 4.2 Hypothesis Testing Result .36 Nguyen Dinh Hoa Page Business Research Method Assignment 2016 4.3 Hypothesis Testing Result .37 4.4 Hypothesis Testing Result .37 PART V: DISCUSSION 39 Key Findings and Implications 39 Limitations 40 REFERENCES 42 APPENDIX A: Antisocial Behavior Survey at UPS Vietnam 45 APPENDIX B: Research Project Presentation 50 Nguyen Dinh Hoa Page Business Research Method Assignment 2016 List of Figures and Tables Figure 1: UPS Corporation Organization Structure 10 Figure 2: UPS Vietnam JSC Service Portfolio 13 Figure 3: UPS Vietnam JSC Air Freight Outbound Network 15 Figure 4: UPS Vietnam JSC Ocean Outbound Transit Time 16 Figure 5: Proposed Research Model of Antisocial Behavior at UPS Vietnam 24 Table 1: UPS Global Presence .8 Table 2: UPS Vietnam JSC Operating Locations 12 Table 3: UPS Vietnam JSC Retail Access Points 12 Table 4: UPS Vietnam JSC Enhanced Services & Technology 14 Table 5: UPS Vietnam JSC Key Export Countries & Commodities 14 Table 6: UPS Vietnam JSC Key Import Countries & Commodities 15 Table 7: Time table for Data Collecting Progress .29 Table 8: Cronbach’s Alpha – Internal Consistency 31 Table 9: Reliability Test for Satisfaction with My Supervisor (SMS) 31 Table 10: Reliability Test for Control & Complexity (CC) 32 Table 11: Reliability Test for Social Support (SS) 32 Table 12: Reliability Test for Job Stress Scale (JSS) 32 Nguyen Dinh Hoa Page Business Research Method Assignment 2016 Table 13: Reliability Test for Antisocial Behavior (AB) 33 Table 14: Descriptive Statistics 33 Table 15: Correlation Statistics 34 Table 16: Model Summary of H1 35 Table 17: Coefficient of H1 .35 Table 18: Model Summary of H2 36 Table 19: Coefficient of H2 .36 Table 20: Model Summary of H3 37 Table 21: Coefficient of H3 .37 Table 22: Model Summary of H4 38 Table 23: Coefficient of H4 .38 Nguyen Dinh Hoa Page Business Research Method Assignment 2016 REFERENCE Gary Dessler (2013) Human Resource Management 13th McGraw-Hill/Irwin William G Zikmund (2013) Business Research Methods 13th McGraw-Hill/Irwin Thomas S Bateman, Scott A Snell (2013) Management - Leading & Collaborating in a Competitive World 10th McGraw/Hill Ajzen, I., & Fishbein, M (1980) Understanding attitudes and predicting social behavior Englewood Cliffs, NJ: Prentice-Hall Phillips, J M (1998) Effects of realistic job previews on multiple organizational outcomes: A metaanalysis Academy of Management Journal, 41, 673– 690 Podsakoff, P M., MacKenzie, S B., Lee, J.-Y., & Podsakoff, N P (2003) Common method biases in behavioral research: A critical review of the literature and recommended remedies Journal of Applied Psychology, 88, 879 –903 King, Nathan (1970) “Clarification and evaluation of the two-factor theory of job satisfaction” Psychological Bulletin, Vol 74 (1), 18-31 Maslow A H (1943) Theory of Human Motivation Psychological Review, 370-396 Kreitner R & Kinicki A (2007) Organizational Behavior 7th McGraw-Hill/Irwin Robbins, Stephen P (2002) Organizational Behavior 10th Pearson Efere P (2005) Motivation and Job Satisfaction Trans-Atlantic College, London Dail L Fields (2002) Taking the measure of work: a guide to validated scales for organizational research and diagnosis Regent University Nguyen Dinh Hoa Page 42 Business Research Method Assignment 2016 An online log of corrections to Annual Review of Psychology articles may be found at http://psych.annualreviews.org/errata.shtml Basic management models and theories associated with motivation and leadership and be able to apply them to practical situations and problems (2014) Retrieval from http://www.healthknowledge.org.uk/public-health-textbook/organisationmanagement/5cmanagement-change/basic-management-models Historical and contemporary theories of management (2014) Retrieval from http://managementhelp.org/management/theories.htm Management (2014) Retrieval from http://management.about.com/ Management of Forbes (2014) Retrieval from http://www.forbes.com/management/ Basic management models and theories associated with motivation and leadership and be able to apply them to practical situations and problems (2014) Retrieval from http://www.healthknowledge.org.uk/public-health-textbook/organisationmanagement/5cmanagement-change/basic-management-models Introduction to United Parcel Service Inc Retrieval from http://upsadmin.brainvisaonline.com/UPSSalesForceContent/MediaFile/MEDIADC528FB2311046 AE/index.htm UPS Vietnam JSC Country Profile Retrieval from https://www.gosavo.com/scout/login.aspx? UPS Vietnam 2016 Play Book Initiatives Retrievel from http://wss.inside.ups.com/sites/AsiaMKT/SegMktg/QVP%20of%20the%20month/Forms/AllItems.a spx Nguyen Dinh Hoa Page 43 Business Research Method Assignment 2016 APPENDIX A ANTISOCIAL BEHAVIOR SURVEY AT UPS VIETNAM Ho Chi Minh City, July 2016 Dear Respondent, I am an MBA student at HUTECH University and I am conducting a study of antisocial behavior of employees working at UPS Vietnam As part of my research, I am examining the characteristics, perceptions, attitudes and behavior of participants who have voluntarily elected to participate in my antisocial behavior survey This research is funded by myself with the objective to understand employees’ negative behaviors including breaking rules, damaging company property, hurting other workers, starting arguments with co-workers, and saying rude things about a supervisor or the organization Through your participation, I eventually hope to understand employees’ potential to harm individual and/or the organization Enclosed with this letter is a questionnaire that will require approximately 20 minutes or less to complete There is no compensation for responding and if you choose to participate in this survey, please answer all questions as honestly as possible and return the completed questionnaires to my address attached with this letter Do not write your name on the questionnaire, I not need to know who you are and no one will know whether you participated in this study Participation is strictly voluntary and you may refuse to participate at any time Thank you for taking your valuable time to complete the questionnaire The data collected will provide useful information regarding employees’ antisocial behavior If you would like a summary copy of this study please complete the Request for Information Form attached with this letter and return it to me with the completed questionnaire If you require additional information or have questions, please contact me at the number listed below Sincerely, Nguyen Dinh Hoa MBA Student at HUTECH University 475 Dien Bien Phu Street, Binh Thanh District, HCM City Cell: 0909.602.062 - Email: dinhhoa.plvn@yahoo.com Nguyen Dinh Hoa Page 44 Business Research Method Assignment 2016 QUESTIONNAIRES A Satisfaction with My Supervisor Statement The way my supervisor listens when I have something important to say The way my supervisor sets clear work goals The way my supervisor treats me when I make a mistake My supervisor’s fairness in appraising my job performance The way my supervisor is consistent in his/her behavior toward subordinates The way my supervisor helps me to get the job done They way my supervisor gives me credit for my ideas The way my supervisor gives me clear instruction The way my supervisor informs me about work changes ahead of time 10 The way my supervisor follows through to get problems solved Nguyen Dinh Hoa = very dissatisfied and = very satisfied 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ Page 45 Business Research Method Assignment 2016 B Control & Complexity Complexity of work items Statement 11 Do you receive tasks that are extraordinary and particularly difficult? (End-point anchors are = never, = several times a week) 12 A must make very complicated decisions in his/her work; B only has to make very simple decisions (End-point anchors are = exactly like A, = exactly like B) 13 Can you use all your knowledge and skills in your work? (End-point anchors are = very little, = very much) 14 Can you learn new things in your work? (End-point anchors are = very little, = very much) 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ Control at work items Statement 15 If you look at your job as a whole: how many decisions does it allow you to make? 16 Can you determine how you your work? 17 Can you plan and arrange your work on your own (e.g., calculate which material/tools you need)? 18 How much can you participate in decisions of your superior (e.g., the superior asks you for your opinion and asks for suggestions)? Nguyen Dinh Hoa End-point anchors for all these items are = very little, = very much 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ Page 46 Business Research Method Assignment 2016 C Social Support Statement 19 How much does each of these people go out of their way to things to make your work life easier for you? A Other people at work 20 How easy is it to talk with each of the following people? A Other people at work 21 How much can each of these people be relied on when things get tough at work? A Other people at work 22 How much is each of the following people willing to listen to your personal problems? A Other people at work = very much, = somewhat, = a little, = not at all, and = don’t have any such person 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ D Job Stress Scale Time Stress items Statement 23 Working here makes it hard to spend enough time with my family 24 I spend so much time at work, I can’t see the forest for the trees 25 Working here leaves little time for other activities 26 I frequently get the feeling I am married to the company Nguyen Dinh Hoa = strong disagreement and = strong agreement 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ Page 47 Business Research Method Assignment 2016 Anxiety items Statement 27 I have felt fidgety or nervous as a result of my job 28 My job gets to me more than it should 29 There are lots of times when my job drives me right up the wall 30 Sometimes when I think about my job I get a tight feeling in my chest = strong disagreement and = strong agreement 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ E Antisocial Behavior Statement 31 Damaged property belonging to my employer 32 Said or did something to purposely hurt someone at work 33 Did work badly, incorrectly, or slowly on purpose 34 Griped with co-workers 35 Deliberately bent or broke a rule(s) 36 Criticized people at work 37 Did something that harmed my employer or boss 38 Started an argument with someone at work 39 Said rude things about my supervisor or organization Nguyen Dinh Hoa = very infrequently and = very frequently 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 1□ 1□ 2□ 2□ 2□ 3□ 3□ 3□ 4□ 4□ 4□ 5□ 5□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ 1□ 2□ 3□ 4□ 5□ Page 48 Business Research Method Assignment 2016 APPENDIX B RESEARCH PROJECT PRESENTATION Nguyen Dinh Hoa Page 49 Business Research Method Assignment 2016 Nguyen Dinh Hoa Page 50 Business Research Method Assignment 2016 Nguyen Dinh Hoa Page 51 Business Research Method Assignment 2016 Nguyen Dinh Hoa Page 52 Business Research Method Assignment 2016 Nguyen Dinh Hoa Page 53 Business Research Method Assignment 2016 Nguyen Dinh Hoa Page 54 Business Research Method Assignment 2016 Nguyen Dinh Hoa Page 55 Business Research Method Assignment 2016 Nguyen Dinh Hoa Page 56 [...]... organizations (Walker & Gutteridge, 1979) Finally, experts in labor relations agree that a positive relationship between a supervisor and a subordinate is a necessary condition for the effectiveness of an union-management relationship (Stepp, Baker, & Barrett, 1982) Research of behavioral in labor relations also shows that along with compensation package, fringe benefits, and the security of job, dissatisfaction... satisfaction with my supervisor, control & complexity, social support and job stress scale on UPS Vietnam s employee antisocial behavior This research includes three phases as follows  Phase 1: search related information and try to define what antisocial behavior means at UPS Vietnam  Phase 2: come up with a research model and test related factors to examine influence between factors to antisocial behaviors... probation period or on maternity leave The contents of this research include only factors that influence the antisocial behaviors and are limited to determine the perception of the respondents on satisfaction with supervisors, control & complexity, social support and job stress scale Nguyen Dinh Hoa Page 17 Business Research Method Assignment 2016 5 Significance of Research The impact of antisocial behavior. .. of time and only focus on UPS Vietnam employees, so it cannot generalize for the whole logistics industry In addition, the language was used in the questionnaire is only English and it can create confusion for the respondents Nguyen Dinh Hoa Page 18 Business Research Method Assignment 2016 PART II: LITERATURE REVIEW 1 Antisocial Behavior: The prevention of antisocial actions in organizations is increasingly... redundant data entry In 2013, UPS Vietnam JSC became the first 100%-owned foreign company operating in express delivery service industry Nguyen Dinh Hoa Page 11 Business Research Method Assignment 2016 UPS Vietnam JSC Operating Locations Table 2: UPS Vietnam JSC Operating Locations UPS Vietnam JSC Retail Access Points Table 3: UPS Vietnam JSC Retail Access Points Nguyen Dinh Hoa Page 12 Business Research. .. goal of this research is to investigate the impacts of satisfaction with my supervisor, control & complexity, social support and job stress scale on employees’ antisocial behavior at UPS Vietnam and it is specifically described in the proposed research model in Figure 1 as follows Figure 5: Proposed Research Model of Antisocial Behavior at UPS Vietnam 1.1 Dependent Variables Antisocial Behavior (AB):... antisocial behaviors at UPS Vietnam  Phase 3: discussing and proposing recommendation to managers at UPS Vietnam to improve the effectiveness of preventing employees’ antisocial behavior 4 Research Scope The scope of this research is for the entire employees at UPS Vietnam, including company managers, supervisors and employees working in all department at UPS Vietnam subsidiary The research does not... dissatisfaction with one’s supervisor is a main reason of unionization (Getman, Goldberg, & Herman, 1976) Moreover, in a research completed with nearly 88,000 sales, and technical staff of Sears & Roebuck, Hamner & Smith (1978) found that the strongest forecaster of unionization attempts was the dissatisfaction of employees to their immediate supervisors 3 Control & Complexity Many theories and researches... within organizational behavior and industrial and organizational psychology suggest that characteristics of work influence the attitudes and behaviors of an individual Employee’s motivation is affected by characteristics of work (Hackman & Oldham, 1976), they are also socialized by characteristics of work (occupational socialization; Frese, 1982) and by management (organizational socialization; Van Maanen,... Research Vietnam has exhibited as one of the countries with highest rates of economic growth and poverty reduction in the region and in the world Vietnam has been able to sustain this progress for over two decades thanks to the effective implementation of economic reform policies One of the most important factors that has helped Vietnam grow its national economy is ability to consistently attract foreign ... Page 11 Business Research Method Assignment 2016 UPS Vietnam JSC Operating Locations Table 2: UPS Vietnam JSC Operating Locations UPS Vietnam JSC Retail Access Points Table 3: UPS Vietnam JSC Retail... probation period or on maternity leave The contents of this research include only factors that influence the antisocial behaviors and are limited to determine the perception of the respondents on. .. in labor relations also shows that along with compensation package, fringe benefits, and the security of job, dissatisfaction with one’s supervisor is a main reason of unionization (Getman, Goldberg,