MASTER OF BUSINESS ADMINISTRATION INTERNATIONAL PROGRAM  RESEARCH PROJECT (BMBR5103) RESEARCH ABOUT JOB SATISFACTION AT XP POWER COMPANY CORPORATE STUDENT’S FULL NAME STUDENT ID INTAKE ADVISOR’S NAME & TITLE : TRAN PHAT DUOC : CGS00019381 : MARCH 2015 : NGUYEN THE KHAI (DBA) Student: Tran Phat Duoc (ID: CGS00019381) ADVISOR’S ASSESSMENT …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… …………………………………………………………………………………………………… Advisor’s signature (JULY 2016) NGUYEN THE KHAI (DBA) Student: Tran Phat Duoc (ID: CGS00019381) ACKNOWLEDGMENTS Suggestions have been received from many of my lecturer and classmate during research progress I am using this opportunity to express my gratitude to everyone who supported me throughout the developing and improving my research I am thankful for their aspiring guidance, invaluably constructive criticism and friendly advice during the project work Especially, I would like to express my high appreciation to lecturer NGUYEN THE KHAI (DBA) for you enthusiastic guidance and full support as well as encouragement throughout the course of my research And, I also specially thank to my members of family, friends and colleagues always mobilize me to finish this research Once again, I thank very much to all Tran Phat Duoc Student Student: Tran Phat Duoc (ID: CGS00019381) CONTENTS PART ONE ABSTRACT INTRODUCTION About XP POWER CORPORATE 2 Organization structure and Corporate culture Organizational structure based on products line Leadership Corporate culture Research problem statement 12 Research objective 14 Research scope 14 Significance of research 15 PART TWO LITERATURE REVIEW 15 Definition of Constructs 15 Job Satisfaction 15 Distributive and Procedural Justice 16 Fairness Perceptions of an Organizational Policy 17 Work Values Inventory 17 Procedural Fairness Standards in Pay 20 Argument for the relationship among the constructs 21 Maslow’s needs hierarchy theory 21 McClelland Human Motivation Theory 24 Locke’s Goal-Setting Theory 26 Porter/Lawler Expectancy Model 29 Herzberg's motivation-hygiene theory 31 Student: Tran Phat Duoc (ID: CGS00019381) 10 PART THREE 11 12 PART FOUR 13 14 15 PART FIVE Hypotheses 34 Research model 35 METHODS 35 Data collection 36 Design template scale 36 Data collection progress 43 Data analysis 44 RESULTS 44 Cronbach’s Alpha 44 Cronbach’s Alpha standard applied 44 Cronbach’s Alpha of constructs 45 Statistics information 47 Descriptive statistics 47 Correlation statistics 47 Hypotheses testing 48 Hypothesis proposed (H1) 49 Hypothesis proposed (H2) 50 Hypothesis proposed (H3) 50 Hypothesis proposed (H4) 51 CONCLUSIONS 52 16 Discussion 52 18 Limitation of research 53 19 Forecast recommendation 53 REFERENCES 54 56 APPENDIX Appendix 1: Survey 56 Appendix 2: Presentation 63 Student: Tran Phat Duoc (ID: CGS00019381) FIGURE & TABLE FIGURE Figure Maslow's five-level hierarchy 23 Figure McClelland Human Motivation Theory 25 Figure Locke’s Goal-Setting Theory 28 Figure Basic Expectancy Model 30 Figure Herzberg's motivation-hygiene theory 33 Table Job Satisfaction Scale 37 Table Distributive and Procedural Justice 38 Table Fairness Perceptions of an Organizational policy 40 Table Work Value Inventory 41 Table Procedural Fairness Standards in Pay 43 Table Time table for data collection progress 44 Table Cronbach’s Alpha - Internal Consistency 45 Table Cronbach’s Alpha of Job Satisfaction 45 Table Cronbach’s Alpha of Distributive and Procedural Justice 46 TABLE Table 10 Cronbach’s Alpha of Fairness Perceptions of an Organizational Policy 46 Table 11 Cronbach’s Alpha of Work Value Inventory Table 12 Cronbach’s Alpha of Procedural Fairness Standards in Pay 47 Table 13 Descriptive statistics 47 Table 14 Correlation statistics 48 Table 15 Model summary of H1 49 Table 16 Coefficients of H1 49 Table 17 Model summary of H2 50 Table 18 Coefficients of H2 50 Table 19 Model summary of H3 51 Table 20 Coefficients of H3 51 Table 21 Model summary of H4 52 Table 22 Coefficients of H4 52 Student: Tran Phat Duoc (ID: CGS00019381) 46 Business Research Methods ABSTRACT he job satisfaction is important to organizational success because it plays a very large role in determining whether a member will stay with the organization and zealously work towards organizational goals Because of satisfaction in job, so employee will be strong belief in and acceptance of the organization’s goal and value and also strong desire to be a membership or part of organization The research project is based on the investigation and evaluation of the effect of job satisfaction on the employee’s work performance The purpose of this research is way to find the factors influence to the Job Satisfaction of employees working at XP POWER CORPORATE and will use Business Research Methods to determine Job Satisfaction and what other main factors that it influence job satisfaction And this research also was conducted by quantitative method with source data is surveys that it issued by offline to 450 employees of XP POWER VIET NAM COMPANY LIMITED to collect the ideas and comments of employees about job satisfaction The result of these surveys shall be statistically analyzed by software SPSS version 20 (copyright of IBM) Hypotheses used this research includes five constructs: one dependent construct (Job Satisfaction) and four independent constructs (Distributive and Procedural Justice, Fairness Perceptions of an Organizational Policy, Work Values Inventory, Procedural Fairness Standards in Pay) Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods As mentioned above, the job satisfaction is very important for organization, so I hopefully results of this research will help managers of XP POWER CORPORATE have some reference angle in human resource management And it also helps managers of XP POWER to know clearly about job satisfaction of employees that impacts to working effective, ability of competitiveness of the company on electronics market Key words in this research: Overall Job Satisfaction, Distributive and Procedural Justice, Fairness Perceptions of an Organizational Policy, Work Values Inventory, Procedural Fairness Standards in Pay and XP POWER CORPORATE PART ONE: INTRODUCTION About XP POWER CORPERATE History James Peters has over 30 year experiences in the electrical industry and training providers with Marconi Space and Defence Systems, before joining Coutant Lambda, one of the largest power supply company in the UK, is a skill internal sales engineers He joined the Powerline soon after founded in 1980 and has been involved in all aspects of the business In November 1988, XP Power was founded by James Peters and its activities is a leading international provider of solutions for power control needed Power directly from the grid is not suitable for devices that it provides XP productivity design and manufacture of power converters - Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods components that convert electrical energy into forms appropriate to the needs of individual customers of us, allow their electronic devices to operate XP Power is committed to being a leading provider of energy solutions, including Xen current energy supply direct current (AC-DC) and DC-DC converters XP Power (UK) is a multinational corporation specializing in manufacturing electronic components - power and energy solutions XP Power is specialized in designing and manufacturing power conversion equipment, components can be converted into the right power for the needs of each individual customer, enabling their electrical equipment to function properly XP Power is also a leader in ensuring safe and sustainable environment through the development of the "green" So the utility's objectives XP: The period 2011 - 2013: Introduction and bring products to market It is the use of technology panels Solar (born Power) and use a special type of material (turn sunlight into electricity) to the market Here are the leading market share (42% in the market) The period 2014 - 2015: Market leader in the efficient use of solar cells and ensure the longevity of the battery Because the plate including photovoltaic cells with high efficiency, capacity from 20 - 175Wp and have an average lifespan of 30 years Accompanying the panels are charging control, battery charging function, while protecting the battery against overload and discharge too long, increasing the battery life and improve the use of solar cells This system also has the power transformer to convert 12V DC from the battery into AC (110V, 220V), with a capacity of 0.3-10kVA The solar panels are usually erected on the roof truss or on the terrace When the sun shines on this pin truss, light is converted into electrical energy, producing an electric current (DC) Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods The period 2015 - 2016: Continued marketing strategy, target market customers are consumers have different needs for products, improve efficiency enhanced by retailers because the market system schools appear more competitive products Scope business XP POWER CORPORATE operates in electronics field and it focuses on three main and potential customers - Healthcare - Industrial - Technology Development strategy and investment 2014 was a year of significant progress on many fronts despite economically challenging conditions for the industrial electronics markets Against this backdrop, we have again achieved underlying growth in revenues and earnings and taken share from the competition In addition, we have strengthened the Board, and enhanced our competitive position by producing the first complete power converters in our Vietnam facility and implementing a new Customer Relationship Management system across the Group  Proven strategy of developing and manufacturing our own range of market leading products produced another year of strong progress  First complete power converters manufactured at the Vietnam facility  Order intake increased to £105.1 million setting a new record for the Group, an increase of 6% in constant currency Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods All fourth hypotheses Distributive and Procedural Justice, Fairness Perceptions of an Organizational Policy, Work Value Inventory, and Procedural Fairness Standards in Pay have positive relationship and influence to Job Satisfaction It perfectly matches with practical context of human resource management at XP POWER COMPANY As operating in electronic field and especially leading in green products enterprise on Vietnam market, the policies, organizational structure, leadership style, corporate culture … of XP POWER CORPERATE always build to orient the employees Job Satisfaction is top concern of Board of Directors, Managers of XP POWER, because keeping the skilled, intelligent employees are always be first priority of XP POWER COMPANY Limitation of research This research will have some limitations:  The samples are very small (n = 277)  The time is limited, it is slight shortage for survey conduction  There is a confusion for readers because the questionnaires were translated from English to Vietnamese  Only focus related contents at XP POWER COMPANY and also can’t be generalized for electronic industry at Vietnam Forecast recommendation The AEC effected from Dec 31, 2015 It leads to more challenge for XP POWER COMPANY Because Vietnamese businesses are expected to face with pressure Student: Tran Phat Duoc (ID: CGS00019381) 53 Business Research Methods from high competitive imports, services, and investment from the world’s and ASEAN companies owning experiences and advantages such as those from Singapore, Malaysia, and Indonesia… Moreover, Vietnam would compete with other countries in the ASEAN market in exporting raw products because it mainly sells raw products and components, including electric and electronic components And the AEC committed that the employees easy to move between these Asian countries to work so that recruit right people and keep skilled, intelligent people is top concern of XP POWER COMPANY The managers should uphold and increase job satisfaction, because when employees feel to satisfy with their job, employee will be strong belief in and acceptance of the organization’s goal and value and also strong desire to be a membership or part of organization REFENRENCES Newstrom, Davis, (1993) “explicit and implicit actions performed by their leader” Taylor and Bowers (1974) “Jos satisfaction describes the degree of employee satisfaction with the work, co-workers, supervision, promotional opportunities, pay, progress, and the organization to assess overall job satisfaction” Kaliski (2007) Who defines job satisfaction as “Job satisfaction is a worker’s sense of achievement and success on the job” Sweeney and McFarlin (1997) Describes “the fairness of procedures within organization” Student: Tran Phat Duoc (ID: CGS00019381) 54 Business Research Methods Colton (2002) “Distributive justice is just reward of favorable results and outcomes for employees” Manhardt (1972) Describes in three dimensions “These dimensions are comfort and security, competence and growth, and status and independence” Jones et al (1999) Describes “supervisory support, accuracy, process control, justification, and bias suppression” Greenhaus, Parasuraman & Wormley (1990), Mor Barak, (2005), Scarpello & Vandenberg, (1987) McClelland (1987), McClelland, Atkinson, Clark and Lowell (1958) “The goal of some individual is the commitment on achieving the goal” (Locke & Latham, 2002; Locke & Latham, 2006) “A goal is the aim of an action or task that a person consciously desires to achieve or obtain” (Locke & Latham, 2006) Typically become “motivated to increase effort or change their strategy” (Latham, 2004) “Increasing motivation to reach set goals” (Latham, 2004) “Goals also lead to a persistent pursuit of reaching the goal by providing a purpose for that pursuit” Victor Vroom (1964) was the first to “develop an expectancy theory with direct application to work settings” Porter and Lawler (1968) and others (Pinder, 1987) Student: Tran Phat Duoc (ID: CGS00019381) 55 Business Research Methods Grover (1991) describes “fairness directed to a specific policy area The policy area is organizational policies that allows parents to take family-related leave immediately following the birth of a child” http://www.xppower.com/ “about XP POWER’s information” The End APPENDIX Appendix 1: Survey Dear Mr / Ms, My name is Tran Phat Duoc I’m a student of MBA Collaboration Program at Open University Malaysia and Ho Chi Minh City University of Technology I am conducting the research for my thesis My research thesis is about: Organizational Commitment at XP POWER COMPANY LIMITED To support for my research about job satisfaction, I make the survey to evaluate about job satisfaction by list out some below questions Please kindly help to cycle the number in front of the correct answer I make sure your personality to be kept as confidentiality QUESTIONNAIRES The measure assesses job satisfaction by combining employee response to single items that describe the degree of employee satisfaction with the work, co-worker, Student: Tran Phat Duoc (ID: CGS00019381) 56 Business Research Methods 57 supervision, promotional opportunities, pay, progress, and the organization to assess overall job satisfaction A Job Satisfaction Questions = Completely satisfied = Completely dissatisfied All in all, how satisfied are you with the persons in your work 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 group All in all, how satisfied are you with your supervisor All in all, how satisfied are you with your job All in all, how satisfied are you with this organization, compared to most Considering your skills and effort you put into your work, how satisfied are you with your pay How satisfied you feel with the progress you have made in this organization up to now How satisfied you feel with your chance for getting ahead in this organization in the future B Distributive and Procedural Justice Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods 58 = Strongly disagree and = Strongly Questions agree I am not sure what determine how I can get a promotion in this 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 organization Are you told promptly when there is a change in policy, rules, or regulations that affects you? Is it really not possible to change things around here? Are there adequate procedures to get your performance rating reconsidered if necessary? Do you understand the performance appraisal system being used in this organization? When changes are made in this organization, the employees usually lose out in the end Have affirmative action policies helped advance the employment opportunities in this organization? Are disciplinary actions taken in this organization fair and justified, in Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods 59 general? I Am not afraid to “blow the whistle” on things I find wrong with 1 2 3 4 5 my organization 10 If you were subject to an involuntary personnel action, would you believe your agency adequately 1 2 3 4 5 inform me of my grievance and appeal rights? C Fairness Perceptions of an Organizational Policy Questions = Strongly disagree and = Strongly agree Paying faculty members for having babies is not fair to non-childbearing 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 faculty members (R) Every parent deserves the right to paid leave when a child is born It is everyone’s including non-parents, responsibility to provide for children, and a parental leave policy helps to accomplish this task It is not XP POWER’s responsibility to provide paid time off to new parents (R) Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods Having a child is a strain on parents, and they deserve the aid of parental leave 60 1 2 3 4 5 1 2 3 4 5 Children are a necessary part of society and it is the responsibility of large institutions like XP POWER to help in the effort D Work Value Inventory Questions Permits a regular routine in time = Unimportant and = Very important 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 Is intellectually stimulating 1 2 3 4 5 Requires originally and creativity 1 2 3 4 5 and place of work Provides job security Has clear-cut rules and procedures to follow Provides ample leisure time off the job Provides comfortable working conditions Requires meeting and speaking with many other people Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods Make a social contribution by the work you 10 Satisfies your cultural and aesthetic interests 61 1 2 3 4 5 1 2 3 4 5 E Procedural Fairness Standards in Pay Questions Represents my pay interests to other = Not at all accurate and = Very accurate 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 Is frank and candid with me about pay issues? 1 2 3 4 5 Is honest and ethical in dealing with me about my pay 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 management Represents my pay interests with upper management Is concerned about the amount of pay that you receive? Back me up when he/she feels I have legitimate complaints about my pay Is concerned about my work group gets it fair share of the pay budget Is truthful and honest about pay issues that affect me Applies the same standards to everyone Student: Tran Phat Duoc (ID: CGS00019381) Business Research Methods 62 when making pay decisions 10 Become familiar with my performance before evaluating it 1 2 3 4 Personal Information (Optional) Name: Gender:  Male  Female Age  Under 24 years old  from 24 to 36 years old  From 36 to 45 years old  above 45 years old Academic degree  High school  Colleges Degree  Master Degree  Doctoral Degree  Bachelor Degree Working seniority  Under year  from to years  From to years  above years Working position  Direct employee  Office staff  Manager  Senior Manager  Supervisor/Team leader Thank you very much! Appendix 2: Presentation Student: Tran Phat Duoc (ID: CGS00019381) 5 Business Research Methods Student: Tran Phat Duoc (ID: CGS00019381) 63 Business Research Methods Student: Tran Phat Duoc (ID: CGS00019381) 64 Business Research Methods Student: Tran Phat Duoc (ID: CGS00019381) 65 Business Research Methods Student: Tran Phat Duoc (ID: CGS00019381) 66 Business Research Methods Student: Tran Phat Duoc (ID: CGS00019381) 67 [...]... Organizational Policy, Work Values Inventory, and Procedural Fairness Standards in Pay are problems for human resource management at XP POWER CORPORATE Research objectives It aims to find the factors influence to the Job Satisfaction of employees working at XP POWER COMPANY I will focus on three main factors to perform my research  Firstly: look for related information and define what meaning Job Satisfaction. .. goals Corporate culture Corporate culture of XP POWER CORPORATE is care about environmental matters and health of employees So XP Power is fully committed to leading the industry on corporate social responsibility matters XP Power believes it can play a pivotal role in the world of industrial and healthcare electronics where its ultra-high Student: Tran Phat Duoc (ID: CGS00019381) 9 Business Research. .. XP Power' s policies Research problem statement XP POWER CORPORATE is global company so that it has been investing and operating in many different countries as below picture Student: Tran Phat Duoc (ID: CGS00019381) 12 Business Research Methods And XP POWER continues to look for the attractive market for long-term investment Viet Nam is satisfy these needs from XP GROUP because Attracted by low labor... loyalty to the organization PART TWO: LITERATURE REVIEW Definition of Constructs Job Satisfaction It was developed by Taylor and Bowers (1974) It includes 7 items Jos satisfaction describes the degree of employee satisfaction with the work, co-workers, supervision, promotional opportunities, pay, progress, and the organization to assess overall job satisfaction The concept of job satisfaction has been... discrepancies between what have they done and what they want to do Next, it affects Job Satisfaction Porter/Lawler Expectancy Model Contents Expectancy theory is more concerned with the cognitive antecedents that go into motivation and the way they relate to each other That is, expectancy theory is a cognitive process theory of motivation that is based on the idea that people believe there are relationships between... and another manufacturing to produce Power Supply from year 2014 CEO of XP POWER realized that employees are most important assets of organization but not yet had any researches finding about job satisfaction of employees at these companies XP POWER COMPANY is aggressively developing and growing human resource, especially in the selection of right people for the company However, recruiting right people... subordinate and Student: Tran Phat Duoc (ID: CGS00019381) 14 Business Research Methods employees working at XP POWER VIET NAM COMPANY LIMITED, and it does not include employees are under probation period or in maturity leave The survey scope is within the territory of Vietnam, which includes 450 employees of XP POWER VIET NAM LIMITED Contents of this research are only including factors influencing to Job Satisfaction. .. researchers and practitioners One of the most widely used definitions in Student: Tran Phat Duoc (ID: CGS00019381) 15 Business Research Methods organizational research is that of Kaliski (2007), who defines job satisfaction as” Job satisfaction is a worker’s sense of achievement and success on the job It is generally perceived to be directly linked to productivity as well as to personal wellbeing Job. .. are only including factors influencing to Job Satisfaction at XP POWER VIET NAM LIMITED, it does not have intention of re-structuring, changing and replacing the employees This survey was conducted from 1 March to 25 March 2016 Significance of research This research will help XP POWER CORPORATE s management understand more about the important of job satisfaction which directly impacted to productivity…... key staff who plays a key Student: Tran Phat Duoc (ID: CGS00019381) 13 Business Research Methods role in the company With the shortage of human capital as today, retention good people are becoming big issue of XP POWER CORPORATE And Job Satisfaction of employees are important factor for XP develop sustainably their human resource to help organization to operate more efficient But, some factors such ... to the Job Satisfaction of employees working at XP POWER CORPORATE and will use Business Research Methods to determine Job Satisfaction and what other main factors that it influence job satisfaction. .. the Job Satisfaction of employees working at XP POWER COMPANY I will focus on three main factors to perform my research  Firstly: look for related information and define what meaning Job Satisfaction. .. with XP Power' s policies Research problem statement XP POWER CORPORATE is global company so that it has been investing and operating in many different countries as below picture Student: Tran Phat