Multicom questionnaires romania

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Multicom project Romanian questionnaires Stefan Oltean UNIVERSITATEA BABES-BOLYAI CLUJ-NAPOCA – to identify specific multilingual communication skills or activities needed in various professional settings, as well as the extent to which they are recognised by companies and organisations, and the way former graduates perceive their importance – 27 questionnaires were administered to representatives of public or private companies and organizations (firms, national and international trading societies, societies that offer language-related servicies, whose major field is translation, retail stores, manufacturing firms, distribution and transporting companies, marketing and media institutions, travel agencies, real estate consultancy services, higher education institutions, cultural centres and institutions, museums, and financial services or institutions, in Cluj, Bucharest and various cities in Transylvania) and to former graduates Data collected from - 10 questionnaires for businesses and other organisations - 11 questionnaires to former graduates - combined questionnaires (businesses/organizations and graduates) The responses point to the following types of activities requiring the use of foreign languages: •Commercial negotiations (phone, face to face, video conferencing letters, e-mails), •Meetings (organisation, note taking, minutes, interpretation) •Information gathering (business intelligence) •Content writing (Technical writing, Promotional writing, website content ) • Translation and/or localisation (average volumes?) • Terminology (catalogues, in-house terminology, standardisation, etc.) The following type of activities requiring specific communication skills in native language have been identified: • translation, accountancy and firm administration • sales activities • commercial correspondence, • marketing activities, • presentations, promotion activities, • communication with customers, • meetings, local conferences, • exhibition organization, • text editing, • activities for promoting local heritage for tourism; • organization of activities with the public and mass-media, • negotiations, • letter writing, writing of official documents, of reports, As for the most important overall qualities that are looked for in the staff, the following have been mentioned: – Communicative competence, – team-work skills, – ability to admit mistakes, to continually improve, – initiative, earnestness, professionalism – be dedicated to the jobs (workoholism), – flexibility, – capacity of working in teams dynamism, – capacity of working under stress, – to be punctual, – organizational skills, – correct conduct, • • • • • • • • • perseverence, sociability, responsibility acceptance of new ideas, scholarly competence, adherence to professional standards, involvement in research activities; negotiation skills, performance in teaching, professional standards Depending on the profile of the job and company/organization The following skills are looked for in the staff when it comes to using languages (including their native language): • written and oral communication skills • advanced knowledge of language and of culture • good level of both Romanian and foreign languages for the employees working in the administration or marketing departments • good communication skills • good specialized language skills • very good knowledge of spoken and written English, • coherence, fluency, propriety of expression • speaking, listening, writing, reading skills - (B2 level), • computer literacy Language proficiency certificates, own evaluations are used by some companies and organizations, but they are not widespread Some organizations or firms (with a greater share and importance of language activities) require university qualification in foreign languages • As for respondents (former graduates), they hold positions ranging from officers in centres for international cooperation, to telecommunication engineers, cultural assistants, client consultants in retail department, managers of recruitment services, web master editors, commercial assistants, customer services officers, tourist agents, Editor, Antena TV Station, process assistants, administrators, museologists, directors, academic staff in universities The following tasks and responsibilities have been identified: Initiation and monitoring of international institutional cooperation (agreements, programmes, conferences, summer schools, etc.), test administration, conference and cultural events organization, front office activities, recruitment of poersonnel, linguistic treatment of web sites, sales of tourist packages, designing of tv broadcasts, handling of the accounts of businesses that place orders with firms, analysis of their situation, coordination of archeological diggings, inventories of ancient findings, editing of scholarly articles, coordination of the activities of associations, Real estate consultancy, teaching at the university The respondents rank most university qualification : BA degree in languages (most frequent, mainly in AML), marketing, engineering, psychology, law MA degree in language and civilization, media communication PhD As for the institutions these respondents graduated from, the following have been listed: Babes-Bolyai University, the Faculty of Letters mainly, but also psychology, law and archeology; Dimitrie Cantemir Christian University, Cluj (private), The Technical University, Cluj; Université Michel de Montaigne, Bordeaux3; Cornell University, English The following languages have been studied or acquired by the respondents: English, French, Italian, German, Spanish, Russian, Romanian, Hungarian; Latin and Old Church Slavonic are also listed (archeologistis, museologistis The foreign languages used in their jobs areRomanian, English, French, German, Italian, Spanish, Hungarian, with English occupying the first position from among the foreign languages in terms of frequency, and French and German, the second position • The above languages are used for metings, telephone, travel, information gathering, PR, conferences, exhibitions, consultancy, publications, written reports, conference organization, translations, web design • Most respondents use all the four skills (speaking, listening, reading, writing), but listening and speaking, followed by writing are more frequent frequent The respondents list knowledge of language and culture as important for their job, followed by job related culture and communication Other skills are mediation skills, skills for understanding oral communication, speaking/conversational skills, good knowledge of mother tongue, computer literacy (knowledge of “Word” and “Windows”, for example), knowledge of basic business terms, text editing, skills for organizing activities with the public and massmedia activities, pronunciation skills, negotiation skills, kindness, tolerance, translation skills, business and marketing skills, which rank high in the questionnaire answers In light of the knowledge requirements and skills necessary for the new language related jobs and professions, the respondents make several suggestions relating to the issue of changes in university language degree programmes In this respect, they indicate • • • • the need to develop skills for understanding oral communication, To develop speaking skills in the foreign language, emphasis on conversation, and pronunciation, the need for international programmes allowing students to spend training periods abroad, more courses on business language, programmes that give students the option of achieving an education that would prepare them for a business environment • teaching of foreign languages throughout the entire training cycle • Teaching of foreign languages in all faculties, • teaching of specialized topics • Emphasis on debates and practical tasks, • Encouragement of students to obtain international language certificates • tutorial system that enables students to make rapid progress in the acquisition of academic (technical) language • development of intercultural programmes • no changes Questionnaires Grad_1 Grad_2 Graduates_and_business_combined_1 Business_1 [...]... English The following languages have been studied or acquired by the respondents: English, French, Italian, German, Spanish, Russian, Romanian, Hungarian; Latin and Old Church Slavonic are also listed (archeologistis, museologistis The foreign languages used in their jobs areRomanian, English, French, German, Italian, Spanish, Hungarian, with English occupying the first position from among the foreign languages... international language certificates • tutorial system that enables students to make rapid progress in the acquisition of academic (technical) language • development of intercultural programmes • no changes Questionnaires Grad_1 Grad_2 Graduates_and_business_combined_1 Business_1
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