10 Chapter Employee Separation and Retention Objectives Irwin/McGraw-Hill • Distinguish between involuntary and voluntary turnover, and discuss how each of these forms of turnover can be leveraged in competitive advantage • List the major elements that contribute to perception of justice and how to apply these in organizational contexts involving discipline and dismissal • Specify the relationship between job satisfaction and various forms of job withdrawal, and identify the major sources of job satisfaction in work contexts • Design a survey feedback intervention program and use this to promote retention of key organizational © The McGraw-Hill Companies, Inc., 2000 personnel Managing Involuntary Turnover 10-2 Aspects of an effective discipline and discharge policy include: Principles of justice  Progressive discipline  Alternative dispute resolution  Employee assistance programs  Outplacement counseling  Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Principles of Justice 10-3 •Outcome fairness •Procedural justice •Interactional justice Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Progressive Discipline 10-4 •Unofficial verbal warning •Official written warning •Second official warning, with threat of temporary suspension •Temporary suspension •Termination Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Stages in Alternative Dispute Resolution 10-5 Open door policy Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Stages in Alternative Dispute Resolution 10-6 Peer Open Review door policy Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Stages in Alternative Dispute Resolution 10-7 Mediation Peer Open Review door policy Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Stages in Alternative Dispute Resolution 10-8 Arbitration Mediation Peer Open Review door policy Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 10-9 Employee Assistance Programs A referral service for professional treatment of specific kinds of problems Basic elements elements include: include: Basic Covered programs programs identified identified  Covered Supervisors trained trained for for referrals referrals  Supervisors Employees trained trained to to use use system system  Employees Costs and and benefits benefits evaluated evaluated  Costs Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 10-10 Model of Job Dissatisfaction - Job Withdrawal Process Causes of Job Dissatisfaction personaldisposition disposition personal supervisorsand andco-workers co-workers supervisors taskand androles roles task payand andbenefits benefits pay Job Job Dissatisfaction Dissatisfaction Job Job Withdrawal Withdrawal Manifestationof of Manifestation JobWithdrawal Withdrawal Job behaviorchange change behavior physicalwithdrawal withdrawal physical psychological psychological withdrawal withdrawal healthproblems problems health Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Sources of Job Dissatisfaction 10-11 Personal Disposition Negative affectivity Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 10-12 Sources of Job Dissatisfaction Organizational Tasks Aspects that affect job satisfaction TaskComplexity Complexity Task Irwin/McGraw-Hill Degreeof of Degree PhysicalStrain Strain Physical Valueof ofTask Task Value © The McGraw-Hill Companies, Inc., 2000 Sources of Job Satisfaction 10-13 Organizational Roles Aspects that affect job satisfaction RoleAmbiguity Ambiguity Role Irwin/McGraw-Hill RoleConflict Conflict Role RoleOverload Overload Role © The McGraw-Hill Companies, Inc., 2000 10-14 Sources of Job Satisfaction Supervisors and CoWorkers  reasons for satisfaction  share similar values  provide support  help to achieve goals Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Sources of Job Dissatisfaction 10-15 Pay and Benefits     Absolute amount of income Benefits package Pay structure Raises Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 10-16 Job Satisfaction Measures Job Descriptive Descriptive Index Index (JDI) (JDI) ••Job pay •• pay work itself itself •• work supervisor •• supervisor co-workers •• co-workers promotion opportunities opportunities •• promotion Overall Satisfaction Satisfaction Scales Scales •• Overall Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Reasons to Conduct Job Satisfaction Surveys 10-17 Monitor trends trends in in satisfaction satisfaction over over Monitor time time Identify impact impact of of change change on on worker worker  Identify attitudes attitudes Compare with with other other companies, companies, units units  Compare  Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 [...]... Dissatisfaction 10-11 Personal Disposition Negative affectivity Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 10-12 Sources of Job Dissatisfaction Organizational Tasks Aspects that affect job satisfaction TaskComplexity Complexity Task Irwin/McGraw-Hill Degreeof of Degree PhysicalStrain Strain Physical Valueof ofTask Task Value © The McGraw-Hill Companies, Inc., 2000 Sources of Job Satisfaction... 10-13 Organizational Roles Aspects that affect job satisfaction RoleAmbiguity Ambiguity Role Irwin/McGraw-Hill RoleConflict Conflict Role RoleOverload Overload Role © The McGraw-Hill Companies, Inc., 2000 10-14 Sources of Job Satisfaction Supervisors and CoWorkers  reasons for satisfaction  share similar values  provide support  help to achieve goals Irwin/McGraw-Hill © The McGraw-Hill Companies,... promotion Overall Satisfaction Satisfaction Scales Scales •• Overall Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 Reasons to Conduct Job Satisfaction Surveys 10-17 Monitor trends trends in in satisfaction satisfaction over over Monitor time time Identify impact impact of of change change on on worker worker  Identify attitudes attitudes Compare with with other other companies, companies, units... Dissatisfaction 10-15 Pay and Benefits     Absolute amount of income Benefits package Pay structure Raises Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000 10-16 Job Satisfaction Measures Job Descriptive Descriptive Index Index (JDI) (JDI) ••Job pay •• pay work itself itself •• work supervisor •• supervisor co-workers •• co-workers promotion opportunities opportunities •• promotion Overall... Monitor time time Identify impact impact of of change change on on worker worker  Identify attitudes attitudes Compare with with other other companies, companies, units units  Compare  Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 2000