I HC HU TRNG I HC KINH T KHOA QUN TR KINH DOANH - - KHểA LUN TT NGHIP I HC NGHIấN CU NH HNG CA VN HểA DOANH NGHIP N LềNG TRUNG THNH CA NHN VIấN TI CễNG TY TNHH THNG MI QUANG THIN Sinh viờn thc hin: Giỏo viờn hng dn H TH THU NGUYT TS HONG TRNG HNG Lp: K46A QTKD TH Niờn khúa: 2012-2016 Hu, thỏng nm 2016 Khúa lun tt nghip GVHD: TS Hong Trng Hựng Li Cõm n Trc tiờn, tụi xin chõn thnh cõm n cỏc thổy cụ giỏo trng ọi hc Kinh t Hu ó giõng dọy v truyn ọt cho tụi nhng kin thc, kinh nghim quỏ trỡnh hc v nghiờn cu Tụi xin c by tụ lũng bit n chồn thnh nhỗt n TS Hong Trng Hựng, thổy ó tn tỡnh hng dn v tọo mi iu kin tt nhỗt tụi cú th hon thnh khúa lun ny Tụi cỹng xin chồn thnh cõm n Ban Giỏm c, cỏc anh ch cỏn b v cụng nhõn viờn cỷa Cụng ty TNHH Thng Mọi Quang Thin ó tọo mi iu kin tt nhỗt, cung cỗp nhng thụng tin v ti liu quý bỏu thi gian tụi thc tt nghip tọi cụng ty, cỹng nh ó tn tỡnh hp tỏc giỳp tụi hon thnh khúa lun Cui cựng, tụi xin cõm n th K46A Quõn tr kinh doanh Tng hp, trng ọi hc Kinh t Hu, cõm n gia ỡnh v bọn bố ó ht lũng ng viờn, giỳp tụi thc hin khúa lun ny Mc dự ó cú nhiu c gng nhng ti khụng trỏnh khụi nhng thiu sút Kớnh mong quý thổy cụ v cỏc bọn úng gúp ý kin ti c hon thin hn na Tụi xin chõn thnh cõm n! Sinh viờn thc hin H Th Thu Nguyt SVTH: H Th Thu Nguyt Lp: K46A QTKD TH ii Khúa lun tt nghip GVHD: TS Hong Trng Hựng MC LC PHN I: T VN 1 Lý chn ti Mc tiờu nghiờn cu 2.1 Mc tiờu tng quỏt 2.2 Mc tiờu c th .2 i tng v phm vi nghiờn cu .3 3.1 i tng v khỏch th nghiờn cu .3 3.2 Phm vi nghiờn cu Phng phỏp nghiờn cu 4.1 Quy trỡnh nghiờn cu 4.2 Phng phỏp thu thp d liu 4.3 Phng phỏp chn mu 4.4 Phng phỏp phõn tớch v x lớ s liu 5 B cc ti PHN II NI DUNG V KT QU NGHIấN CU CHNG 1: TNG QUAN V VN NGHIấN CU 1.1 C s lý lun .8 1.1.1 Vn húa doanh nghip 1.1.1.1 Khỏi nim húa doanh nghip 1.1.1.2 Cỏc giai on hỡnh thnh VHDN 1.1.1.3 Cỏc cp ca VHDN 10 1.1.1.4 Cỏc khớa cnh ca VHDN 13 1.1.1.5 Tỏc ng ca VHDN i vi s phỏt trin ca t chc 14 1.1.2 Lũng trung thnh ca nhõn viờn 16 1.1.2.1 Khỏi nim 16 1.1.2.2 Li ớch ca vic xõy dng v trỡ lũng trung thnh ca nhõn viờn .17 1.1.3 Mi liờn h gia VHDN v lũng trung thnh ca nhõn viờn .18 1.1.4 Cỏc mụ hỡnh nghiờn cu 18 1.1.4.1 Mụ hỡnh SMA Shah (2012) 18 1.1.4.2 Mụ hỡnh ZM Zain (2009) .18 SVTH: H Th Thu Nguyt Lp: K46A QTKD TH iii Khúa lun tt nghip GVHD: TS Hong Trng Hựng 1.1.4.3 Mụ hỡnh nghiờn cu ca Recardo v Jolly (1997) 19 1.1.4.4 Cỏc dng VHDN ca Quin v McGrath (1985) 19 1.1.4.5 Mụ hỡnh ngh .21 1.2 C s thc tin 23 1.2.1 Thc trng xõy dng v phỏt trin VHDN ti cỏc DN Vit Nam 23 1.2.2 Thc trng húa doanh nghip mt s cụng ty 24 1.2.2.1 Cụng ty c phn sa Vit Nam (Vinamilk) 24 1.2.2.2 Tp on FPT 25 CHNG 2: NGHIấN CU NH HNG CA VN HểA DOANH NGHIP N LềNG TRUNG THNH CA NHN VIấN TI CễNG TY TNHH TM QUANG THIN 27 2.1 Tng quan v Cụng ty TNHH TM Quang Thin .27 2.1.1 Tờn v a ch 27 2.1.2 Lch s hỡnh thnh v phỏt trin 27 2.1.3 Chc nng, nhim v v a bn hot ng 29 2.1.4 C cu t chc v chc nng, nhim v ca cỏc phũng ban .30 2.1.4.1 S c cu t chc 30 2.1.4.2 Chc nng, nhim v ca cỏc phũng ban 30 2.1.5 Tỡnh hỡnh lao ng Cụng ty 32 2.1.6 Tỡnh hỡnh kinh doanh ca Cụng ty 33 2.1.7 Kt qu hot ng sn xut kinh doanh ba nm 2013 2015 35 2.1.8 Thc trng VHDN ca Cụng ty TNHH TM Quang Thin 38 2.2 nh hng ca VHDN n lũng trung thnh ca nhõn viờn ti Cụng ty TNHH TM Quang Thin 40 2.2.1 Thit k bng hi v mó húa bin 40 2.2.2 c im i tng iu tra .43 2.2.2.1 Gii tớnh 43 2.2.2.2 tui 43 2.2.2.3 Trỡnh hc 44 2.2.2.4 B phn lm vic 44 2.2.2.5 Thi gian lm vic 45 2.2.3 Kt qu nghiờn cu .45 SVTH: H Th Thu Nguyt Lp: K46A QTKD TH iv Khúa lun tt nghip GVHD: TS Hong Trng Hựng 2.2.3.1 ỏnh giỏ tin cy ca thang o 45 2.2.3.2 Phõn tớch nhõn t khỏm phỏ EFA 49 2.2.3.3 Mụ hỡnh hiu chnh 54 2.2.3.4 ỏnh giỏ ca cụng nhõn viờn theo tng nhúm yu t v VHDN 55 2.2.3.5 ỏnh giỏ ca nhõn viờn v lũng trung thnh 59 2.2.3.6 nh lng vai trũ ca cỏc nhõn t rỳt trớch n lũng trung thnh ca nhõn viờn ti Cụng ty TNHH TM Quang Thin 60 2.2.3.7 Phõn tớch hi quy tuyn tớnh bi 61 2.2.3.8 Kim nh s khỏc bit v mc lũng trung thnh ca nhõn viờn theo cỏc c im cỏ nhõn 64 CHNG 3: MT S GII PHP NNG CAO LềNG TRUNG THNH CA NHN VIấN TI CễNG TY TNHH TM QUANG THIN DA TRấN VN HểA DOANH NGHIP 71 3.1 nh hng phỏt trin VHDN ca Cụng ty TNHH TM Quang Thin .71 3.2 Gii phỏp nõng cao lũng trung thnh nhõn viờn da vo VHDN .71 3.2.1 Gii phỏp ci thin nhõn t o to v phỏt trin .72 3.2.2 Gii phỏp ci thin nhõn t S cụng bng v nht quỏn cỏc chớnh sỏch qun tr 72 3.2.3 Gii phỏp ci thin nhõn t Hiu qu vic quyt nh .73 3.2.4 Gii phỏp ci thin nhõn t Giao tip t chc 74 3.2.5 Gii phỏp ci thin nhõn t Phn thng v s cụng nhn .74 3.2.6 Gii phỏp ci thin nhõn t nh hng v k hoch tng lai 75 3.2.7 Gii phỏp ci thin nhõn t Lm vic nhúm .76 PHN III - KT LUN V KIN NGH 77 3.1 Kt lun .77 3.2 Kin ngh vi ban lónh o Cụng ty 77 3.3 Kin ngh vi c quan ban ngnh .78 3.4 Hn ch ca ti 78 TI LIU THAM KHO 80 SVTH: H Th Thu Nguyt Lp: K46A QTKD TH v Khúa lun tt nghip GVHD: TS Hong Trng Hựng DANH MC T VIT TT TNHH : Trỏch nhim hu hn TM : Thng mi TNHH TM : Trỏch nhim hu hn thng mi DN : Doanh nghip CBCNV : Cỏn b cụng nhõn viờn VHDN : Vn húa doanh nghip CB CN : Cỏn b - cụng nhõn CCDV : Cung cp dch v DT : Doanh thu LN : Li nhun HKD : Hot ng kinh doanh THCS : Trung hc c s THPT : Trung hc ph thụng SVTH: H Th Thu Nguyt Lp: K46A QTKD TH vi Khúa lun tt nghip GVHD: TS Hong Trng Hựng DANH MC S , BIU S S 1: Quy trỡnh nghiờn cu .4 S 2: Mụ hỡnh nghiờn cu mi tng quan gia cỏc khớa cnh VHDN v lũng trung thnh ca nhõn viờn 22 S 3: C cu t chc ca Cụng ty TNHH TM Quang Thin 30 S 4: Mụ hỡnh hiờu chnh mi tng quan gia cỏc khớa cnh VHDN v lũng trung thnh ca nhõn viờn .54 BIU Biu 1: C cu gii tớnh ca mu iu tra 43 Biu 2: C cu tui ca mu iu tra 43 Biu 3: C cu trỡnh hc ca mu iu tra 44 Biu 4: C cu b phn lm vic ca mu iu tra 44 Biu 5: C cu thi gian lm vic ca mu iu tra .45 SVTH: H Th Thu Nguyt Lp: K46A QTKD TH vii Khúa lun tt nghip GVHD: TS Hong Trng Hựng DANH MC BNG Bng 2.1: Tỡnh hỡnh lao ng Cụng ty TNHH TM Quang Thin 2013 - 2015 32 Bng 2.2: Vn kinh doanh ca Cụng ty 34 Bng 2.3: Kt qu hot ng sn xut kinh doanh ca Cụng ty TNHH TM Quang thin 37 Bng 2.4: Bng mó húa cỏc bin quan sỏt .41 Bng 2.5: H s Cronbachs Alpha .46 Bng 2.6: H s Cronbachs Alpha thang o ca cỏc thnh phn lũng trung thnh ca nhõn viờn 49 Bng 2.7: kim nh KMO v Bartlett 50 Bng 2.8: Kt qu EFA cho cỏc thnh phn ca VHDN 51 Bng 2.9: Kim nh KMO v Bartlett lũng trung thnh ca nhõn viờn .53 Bng 2.11: ỏnh giỏ ca nhõn viờn v Lm vic nhúm 55 Bng 2.12: ỏnh giỏ ca nhõn viờn v Giao tip t chc 55 Bng 2.13: ỏnh giỏ ca nhõn viờn v nh hng v k hoch tng lai 56 Bng 2.14: ỏnh giỏ ca nhõn viờn v S cụng bng v nht quỏn qun tr 57 Bng 2.15: ỏnh giỏ ca nhõn viờn v Hiu qu vic quyt nh .57 Bng 2.16: ỏnh giỏ ca nhõn viờn v Phn thng v s cụng nhn 58 Bng 2.17: ỏnh giỏ ca nhõn viờn v o to v phỏt trin 59 Bng 2.18: ỏnh giỏ ca nhõn viờn v lũng trung thnh 59 Bng 2.19: Cỏc h s xỏc nh mụ hỡnh 62 Bng 2.20: Kt qu hi quy s dng phng phỏp Enter .62 Bng 2.21: Kt qu Independent samples t test thng kờ nhúm theo gii tớnh 65 Bng 2.22: Kt qu Independent samples t test so sỏnh mc lũng trung thnh cụng vic theo gii tớnh 66 Bng 2.23: Kim nh phng sai theo tui 66 Bng 2.24: Kt qu One-way Anova so sỏnh mc lũng trung thnh cụng vic theo tui 67 SVTH: H Th Thu Nguyt Lp: K46A QTKD TH viii Khúa lun tt nghip GVHD: TS Hong Trng Hựng Bng 2.25: Kim nh phng sai theo trỡnh hc 67 Bng 2.26: Kim nh Post Hoc theo trỡnh hc 68 Bng 2.27: Kim nh phng sai theo b phn lm vic 69 Bng 2.28: Kt qu One-way Anova so sỏnh mc lũng trung thnh cụng vic theo b phn lm vic 69 Bng 2.29: Kim nh phng sai theo thi gian lm vic 69 Bng 2.30: Kt qu One-way Anova so sỏnh mc lũng trung thnh cụng vic theo thi gian lm vic 70 SVTH: H Th Thu Nguyt Lp: K46A QTKD TH ix Khúa lun tt nghip GVHD: TS Hong Trng Hựng PHN I: T VN Lý chn ti Ngun nhõn lc cú v trớ v vai trũ rt quan trng s phỏt trin ca mi doanh nghip, bi bt k mt doanh nghip no nu thiu i yu t ngi thỡ khú cú th ng vng v tn ti c c bit xu th ton cu húa v hi nhp kinh t quc t, mụi trng cnh tranh tr nờn gay gt ũi hi cỏc doanh nghip phi xõy dng i ng nhõn lc cht lng cao, lm vic hiu qu nhm phỏt huy cỏc th mnh, nm bt cỏc c hi trờn th trng Trong xu hng hi nhp kinh t quc t, bờn cnh s giao thoa cỏc ngun lc cũn cú s giao lu gia cỏc dũng húa a dng, nh hng n phong cỏch, thỏi lm vic ca nhõn viờn doanh nghip Núi n ngi l núi n húa, vỡ ton b giỏ tr húa lm nờn nhng phm cht, nng lc tinh thn ca ngi Vn húa l mt ngun lc ni sinh cú th to nờn s phỏt trin t phỏ v bn vng cho mt t chc t chc ú bit khai thỏc, dng cỏc yu t húa vo hot ng ca mỡnh Theo Phan ỡnh Quyn (2012), H thng qun lý doanh nghip l c mỏy thỡ hoỏ doanh nghip l du nht bụi trn cho c mỏy ú hnh, l nhng yu t kt dớnh nhng ngi riờng l, thiu hn thiu cỏ tớnh v ng lc thnh i ng bit chin u ht mỡnh cho lý tng ca doanh nghip T ú thy rng húa doanh nghip l mt cỏc yu t to dng nờn t chc ú, l nn tng tinh thn, l linh hn cho hot ng kinh doanh ca doanh nghip ú VHDN rt khú hoc khụng th bt chc c ton b v húa to nờn nột riờng, sc hp dn cho doanh nghip cú mt i ng nhõn s tt khụng phi l iu d dng, nhiờn vic gi chõn ngi ti v to mụi trng lm vic tt nhm giỳp cho b mỏy nhõn s hot ng hiu qu l mt iu ht sc quan trng V t c iu ú, phn ln cỏc doanh nghip ngy luụn khụng ngng c gng to dng v hon thin VHDN to nờn cỏi riờng, s liờn kt gia nhõn viờn v t chc, trỡ c lũng trung thnh ca nhõn viờn i vi doanh nghip SVTH: H Th Thu Nguyt Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng Lũng trung thnh Reliability Statistics Cronbach's Alpha N of Items 842 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's Alpha if Item Deleted TT1 7.60 1.009 664 820 TT2 7.67 989 699 788 TT3 7.61 883 760 726 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng Phõn tớch nhõn t EFA 3.1 Kt qu phõn tớch nhõn t cỏc thnh phn ca VHDN KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .694 Bartlett's Test of Sphericity Approx Chi-Square 984.109 df 300 Sig .000 Total Variance Explained Initial Eigenvalues % of Cumulative Variance % Extraction Sums of Squared Loadings Total % of Cumulative Variance % Rotation Sums of Squared Loadings Total 5.414 21.654 21.654 5.414 21.654 21.654 3.003 12.011 12.011 3.108 12.432 34.086 3.108 12.432 34.086 2.877 11.507 23.518 2.716 10.865 44.950 2.716 10.865 44.950 2.435 9.738 33.256 2.097 8.388 53.339 2.097 8.388 53.339 2.401 9.603 42.860 1.628 6.512 59.851 1.628 6.512 59.851 2.375 9.501 52.360 1.273 5.092 64.943 1.273 5.092 64.943 2.142 8.568 60.928 1.022 4.086 69.030 1.022 4.086 69.030 2.025 8.102 69.030 925 3.698 72.728 870 3.481 76.209 10 794 3.176 79.385 11 670 2.681 82.066 12 614 2.456 84.522 13 529 2.117 86.639 14 482 1.927 88.566 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Total % of Cumulative Variance % Component Khúa lun tt nghip GVHD: TS Hong Trng Hựng 15 438 1.753 90.319 16 403 1.612 91.932 17 383 1.533 93.465 18 306 1.226 94.690 19 306 1.223 95.914 20 241 965 96.879 21 239 954 97.833 22 218 874 98.707 23 150 601 99.308 24 111 444 99.752 25 062 248 100.000 Extraction Method: Principal Component Analysis SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip Rotated Component Matrix GVHD: TS Hong Trng Hựng a Component N3 885 N2 877 N4 803 N1 738 GT2 885 GT1 853 GT3 716 GT4 536 TL2 948 TL1 923 TL4 719 CB4 816 CB1 722 CB3 711 CB2 670 QD4 733 QD3 715 QD1 663 QD2 658 PT1 784 PT2 657 PT4 578 DT2 790 DT4 705 DT3 674 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng 3.2 Kt qu phõn tớch nhõn t lũng trung thnh ca nhõn viờn KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .710 Bartlett's Test of Sphericity Approx Chi-Square 99.954 df Sig .000 Total Variance Explained Initial Eigenvalues Extraction Sums of Squared Loadings Component Total % of Variance Cumulative % Total % of Variance Cumulative % 2.280 76.003 76.003 2.280 76.003 76.003 434 14.466 90.469 286 9.531 100.000 Extraction Method: Principal Component Analysis Component Matrix a Component TT3 902 TT2 867 TT1 845 Extraction Method: Principal Component Analysis a components extracted SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng Kim nh li tin cy ca tng nhõn t rỳt trớch Nhõn t Lm vic nhúm (X1) Reliability Statistics Cronbach's Alpha N of Items 856 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's Alpha if Item Deleted N1 9.96 1.888 599 857 N2 9.98 1.654 778 785 N3 10.00 1.630 765 789 N4 10.01 1.691 666 833 Nhõn t Giao tip t chc (X2) Reliability Statistics Cronbach's Alpha N of Items 823 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's Alpha if Item Deleted GT1 10.65 2.503 700 752 GT2 10.73 2.569 715 747 GT3 10.94 2.502 639 782 GT4 10.82 2.818 541 823 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng Nhõn t nh hng v k hoch tng lai (X3) Reliability Statistics Cronbach's Alpha N of Items 855 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's aAlpha Item Deleted TL1 7.90 1.990 834 689 TL2 7.88 1.763 873 647 TL4 7.44 3.089 539 952 if Nhõn t S cụng bng v nht quỏn cỏc chớnh sỏch qun tr (X4) Reliability Statistics Cronbach's Alpha N of Items 747 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's Alpha if Item Deleted CB1 11.05 2.763 577 675 CB2 11.18 2.596 499 714 CB3 11.12 2.676 501 711 CB4 11.17 2.415 602 653 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng Nhõn t Hiu qu vic quyt nh (X5) Reliability Statistics Cronbach's Alpha N of Items 710 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's Alpha if Item Deleted QD1 10.20 1.665 402 708 QD2 10.50 1.562 474 663 QD3 10.32 1.577 579 599 QD4 10.33 1.656 552 618 Nhõn t Phn thng v s cụng nhn (X6) Reliability Statistics Cronbach's Alpha N of Items 708 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's Alpha if Item Deleted PT1 6.98 1.357 488 677 PT2 7.35 849 625 485 PT4 7.28 1.093 503 647 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng Nhõn t o to v phỏt trin (X7) Reliability Statistics Cronbach's Alpha N of Items 744 Item-Total Statistics Scale Mean Deleted if Item Scale Variance if Item Corrected Deleted Correlation Item-Total Cronbach's Alpha if Item Deleted DT2 7.38 1.078 551 691 DT3 7.45 893 614 607 DT4 7.46 820 567 675 ỏnh giỏ ca cụng nhõn viờn theo tng nhúm yu t v VHDN 5.1 Lm vic nhúm Descriptive Statistics N Minimum Maximum Mean Std Deviation N1 82 3.35 481 N2 82 3.34 502 N3 82 3.32 518 N4 82 3.30 537 Valid N (listwise) 82 N Minimum Maximum Mean Std Deviation GT1 82 3.73 649 GT2 82 3.65 616 GT3 82 3.44 687 GT4 82 3.56 630 Valid N (listwise) 82 5.2 Giao tip t chc Descriptive Statistics SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng 5.3 nh hng v k hoch tng lai Descriptive Statistics N Minimum Maximum Mean Std Deviation TL1 82 3.71 868 TL2 82 3.73 930 TL4 82 4.17 663 Valid N (listwise) 82 5.4 S cụng bng v nht quỏn cỏc chớnh sỏch qun tr Descriptive Statistics N Minimum Maximum Mean Std Deviation CB1 82 3.79 603 CB2 82 3.66 724 CB3 82 3.72 690 CB4 82 3.67 721 Valid N (listwise) 82 5.5 Hiu qu vic quyt nh Descriptive Statistics N Minimum Maximum Mean Std Deviation QD1 82 3.59 587 QD2 82 3.28 594 QD3 82 3.46 526 QD4 82 3.45 501 Valid N (listwise) 82 5.6 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng 5.7 Phn thng v s cụng nhn Descriptive Statistics N Minimum Maximum Mean Std Deviation PT1 82 3.83 492 PT2 82 3.45 705 PT4 82 3.52 633 Valid N (listwise) 82 N Minimum Maximum Mean Std Deviation DT2 82 3.77 479 DT3 82 3.70 560 DT4 82 3.68 626 Valid N (listwise) 82 5.8 o to v phỏt trin Descriptive Statistics ỏnh giỏ ca nhõn viờn v Lũng trung thnh Descriptive Statistics N Minimum Maximum Mean Std Deviation TT1 82 3.84 532 TT2 82 3.77 528 TT3 82 3.83 562 Valid N (listwise) 82 Xõy dng mụ hỡnh hi quy Variables Entered/Removed a Model Variables Entered Variables Removed FX7, FX1, FX3, FX4, FX5, FX2, b FX6 a Dependent Variable: FTT b All requested variables entered SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Method Enter Khúa lun tt nghip GVHD: TS Hong Trng Hựng b Model Summary Model R 871 R Square Adjusted R Square Std Error of the Estimate Durbin-Watson 758 735 24273 2.115 a a Predictors: (Constant), FX7, FX1, FX3, FX4, FX5, FX2, FX6 b Dependent Variable: FTT a ANOVA Model Sum of Squares df Mean Square F Sig Regression 13.662 1.952 33.126 000 Residual 4.360 74 059 Total 18.022 81 b a Dependent Variable: FTT b Predictors: (Constant), FX7, FX1, FX3, FX4, FX5, FX2, FX6 Coefficients a Unstandardized Coefficients Standardized Coefficients Model B Std Error Beta (Constant) -.265 410 FX1 -.013 064 -.012 FX2 149 064 FX3 -.051 FX4 Collinearity Statistics t Sig Tolerance VIF -.199 843 967 1.034 165 2.332 022 654 1.530 039 -.079 -1.331 187 921 1.086 228 057 250 3.987 000 830 1.205 FX5 191 075 164 2.539 013 787 1.270 FX6 052 073 054 711 479 565 1.769 FX7 563 076 542 7.368 000 604 1.656 -.647 520 a Dependent Variable: FTT SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng Kim nh s khỏc bit v mc lũng trung thnh ca nhõn viờn theo cỏc c im cỏ nhõn 8.1 Theo gii tớnh Group Statistics FTT gioi tinh N Mean Std Deviation Std Error Mean Nam 44 3.7576 44527 06713 Nu 38 3.8772 49877 08091 Independent Samples Test Levene's Test for Equality of Variances t-test for Equality of Means 95% Confidence Interval of the Difference FTT Equal variances assumed Sig (2Mean Std Error tailed) Difference Difference F Sig t df 000 985 1.147 80 Equal variances not assumed Lower Upper 255 -.11962 10426 -.32709 08786 74.921 259 1.138 -.11962 10513 -.32905 08982 8.2 Theo tui Test of Homogeneity of Variances FTT Levene Statistic df1 df2 Sig .052 78 984 ANOVA FTT Sum of Squares df Mean Square F Sig Between Groups 759 253 1.143 337 Within Groups 17.263 78 221 Total 18.022 81 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Khúa lun tt nghip GVHD: TS Hong Trng Hựng 8.3 Theo trỡnh hc Test of Homogeneity of Variances FTT Levene Statistic df1 df2 Sig 4.019 78 010 ANOVA FTT Sum of Squares df Mean Square F Sig Between Groups 523 174 777 510 Within Groups 17.498 78 224 Total 18.022 81 Multiple Comparisons Dependent Variable: FTT Tamhane 95% Confidence Interval (I) trinh hoc van (J) trinh hoc van Mean Difference (I-J) Std Error Sig THCS, THPT Trung cap -.09788 11415 952 -.4162 2204 Cao dang -.24868 14795 484 -.6689 1715 Dai hoc, tren dai hoc -.17130 30933 996 -1.2268 8842 THCS, THPT 09788 11415 952 -.2204 4162 Cao dang -.15079 13286 847 -.5342 2326 Dai hoc, tren dai hoc -.07341 30241 1.000 -1.1326 9858 THCS, THPT 24868 14795 484 -.1715 6689 Trung cap 15079 13286 847 -.2326 5342 Dai hoc, tren dai hoc 07738 31672 1.000 -.9784 1.1332 17130 30933 996 -.8842 1.2268 Trung cap 07341 30241 1.000 -.9858 1.1326 Cao dang -.07738 31672 1.000 -1.1332 9784 Trung cap Cao dang Dai hoc, tren dai hoc THCS, THPT SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH Lower Bound Upper Bound Khúa lun tt nghip GVHD: TS Hong Trng Hựng 8.4 B phn lm vic Test of Homogeneity of Variances FTT Levene Statistic df1 df2 Sig 1.157 76 338 ANOVA FTT Sum of Squares df Mean Square F Sig Between Groups 2.188 438 2.101 074 Within Groups 15.834 76 208 Total 18.022 81 8.5 Thi gian lm vic Test of Homogeneity of Variances FTT Levene Statistic df1 df2 Sig .091 79 914 ANOVA FTT Sum of Squares df Mean Square F Sig Between Groups 2.453 1.227 6.224 003 Within Groups 15.568 79 197 Total 18.022 81 SVTH: H Th Thu Nguyt - Lp: K46A QTKD TH