READING TEST In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions The entire Reading test will last 75 minutes There are three parts, and directions are given for each part You are encouraged to answer as many questions as possible within the time allowed You must mark your answers on the separate answer sheet Do not write your answers in the test book PART Directions: A word or phrase is missing in each of the sentences below Four answer choices are given below each sentence Select the best answer to complete the sentence Then mark the letter (A), (B), (C), or (D) on your answer sheet 105 101 Sandra’s method proved to be in handling multiple tasks at once (A) efficiency (B) efficiencies (C) efficient (D) efficiently 102 Please note that personal checks nor credit cards are accepted at Crawford House Catering (A) neither (B) either (C) both (D) whether 103 You will not receive the bonus payment the end of the next fiscal year (A) during (B) until (C) as (D) since 104 Anyone planning to _ in this workshop should contact Jenny Forbes at 021-555-908 before June (A) participate (B) attend (C) register (D) complete The president will meet with several important dignitaries during his official _ to Hong Kong next month (A) visit (B) visiting (C) visited (D) visitor 106 The customer relations manager received praise for _ handling stubborn customer complaints (A) generally (B) dependently (C) skillfully (D) currently 107 Ms Wilkinson is always willing to extra work by _If no one else can help (A) she (B) her (C) hers (D) herself 108 The Gold Health Clinic is widely recognized for _ being to looking after the well-being of all its clients (A) supportable (B) dedicated (C) provided (D) serious 109 WRI Bank’s online service allows customers to see _ how much money they have in their account (A) carefully (B) particularly (C) correctly (D) exactly 110 The new online ordering system is more convenient than the old pen-and-paper catalog (A) substance (B) substantiate (C) substantial (D) substantially 111 At Go Flight Airline this weekend, you can get a return trip to Paris for two for the same price _ a single ticket (A) on (B) with (C) to (D) as 112 The recent upsurge in industrial activity should 118 help reduce the Zimbabwean government’s on foreign aid (A) relies (B) reliant (C) reliance (D) reliability 113 The company _ very strongly in the third quarter, earning a profit of over $200 million (A) performed (B) behaved (C) conducted (D) encouraged 114 The weather conditions meant that Flight WX103 to Amsterdam had to be delayed (A) unfavorable (B) infrequent (C) contentious (D) purposeful 115 _ the CEO's decision to step down, the company’s share price dropped by nearly percent (A) In order to (B) As a result of (C) According to (D) By means of 116 Before the start of this year, Ms Gillard about the possibility of running the company as the CEO (A) does not think (B) was not thought (C) will not think (D) had not thought 117 It the merchandise does not arrive Friday, please inform the customer service representative about the delay (A) at (B) by (D) opens (C) with 122 Rest assured that all personal details collected by AMI Insurance will be kept on the company's private database (D) in (A) deliberate 118 The Napier Municipal Government _ consults with members of the community before making major policy decisions (B) appreciative (A) regular (C) diverse (B) regulate (C) regularly (D) secure 123 The ankle injury that tennis star Basil Muller sustained yesterday may him from taking part in the Austrian Open next week (D) regulation (A) relieve 119 Starmart has over 100 stores _ located in shopping malls and business districts throughout the state (B) exceed (A) acceptably (C) conflict (B) totally (D) prevent (C) conveniently 124 Information brochures are _ available for all tourists in hotel lobbies, visitor centers, and 1; airport terminals (D) approximately (A) readily 120 Several students have complained that the noise from the construction site outside is distracting lectures and tutorials (B) precisely (A) while (C) busily (B) during (D) formerly (C) toward 125 Doctors say that people can dramatically reduce their risk of heart disease by quitting smoking and adopting an lifestyle (D) whenever (A) acting 121 Freshco Supermarkets succeeded in 12 new stores in Georgia, Alabama, and North Carolina last year (B) active (A) open (C) action (B) opened (D) actively (C) opening 26 The Walter Foundation has received over $40,000 in donations from local residents since it _ its fundraising campaign (A) begins (B) began (C) has begun (D) will begin (B) either (C) so (D) too 131 The senior manager, Mr Valerie, _all of the employees filled in their timesheets accurately and submitted them to the payroll division 127 Medibank now offers customers greater , allowing them to customize their health-insurance policy (A) ensure (A) return (B) ensuring (B) flexibility (C) ensured (C) insight (D) to ensure (D) effect 132 Most consumers found it impossible to bottled water from tap water during the experimental taste tests 128 Kelly Waterson Jenny Jones on yesterday’s interview panel because Ms Jones had to handle some urgent business in Prague (A) anticipate (A) replaced (B) interpret (B) replacing (C) distinguish (C) replacement (D) acknowledge (D) replaces 133 All of the products at Wally’s Discount Furniture require _, but detailed instructions and essential tools are provided 129 There are lots of interesting tourist sites, souvenir shops, and restaurants _ walking distance of the conference center (A) assembly (A) on (B) support (B) at (C) reference (C) across (D) development (D) within 134 Passengers may retrieve their items from the overhead locker _ the safety belt sign has been switched off 130 Hellfire director Steve Brock won a National Film Commission Award, and _ did the film’s main actor, May Hong (A) meanwhile (A) (B) under same (C) although (D) once 135 The Food Service Workers’ Union is an organization that helps individuals _ in the hospitality industry (A) employ (B) employed (C) employing (D) employment 136 Watson Beachside offers members of its Elite Club fantastic services and great discounts _in its network of resorts (A) altogether (B) everywhere (C) beyond (D) qualifications 138 The developers at Virtech have made several _to the LTO Smartphone based on feedback from customer focus groups (A) convictions (B) modifications (C) accreditations (D) considerations 139 One member of the board expressed about the company’s plan to expand into Southeast Asia (A) reservations (B) possibilities (C) responses (D) qualities 140 As a leader, Ms Gomez is always _ to new ideas and suggestions from members of her team (D) 137 alongside Among the job candidate's list of relevant are a Masters In Planning and a Graduate Diploma In Management (A) qualified (B) qualifying (C) qualifies (A) willing (B) receptive (C) approachable (D) comprehensive PART Directions: Read the texts that follow A word or phrase is missing in some of the sentences Four answer choices are given below each of sentences Select the best answer to complete the text then mark the letter (A), (B), (C), or (D) on your answer sheet Questions 141 -143 refer to the following memo Attn: All Staff The purpose of this memo is to warn you about a disruption to the company s Internet service From 12 pm to pm on Wednesday the IT team _ a new server for the entire network 141.(A) will be installing (B) would install (C) will be installed (D) has been installed The new server should allow us to store larger amounts of data more reliably, so it is a valuable change , this means that you will not be able to access the Internet from your work 142.(A) Moreover (B) Otherwise (C) However (D) Likewise computer on Wednesday afternoon For some employees, such as sales staff and customer relations managers, Internet access and email are essential Those employees will be given permission to work from home on that afternoon For all other staff, please be sure to prepare offline tasks to carry out during this time We thank you for your understanding and hope that the upgrade does not cause too much _ for employees/ 143.(A) dependence (B) hassle (C) patience (D) cooperation Regards, Naomi Lyneham, General Manager Questions 144- 146 refer to the following email To: Carl Webb From: Manu Tuariki Subject: Follow up Date: October 26 Hi Carl, I'm sending this email to follow up on our meeting last week about the work schedule for next month I’m nearly finished with the work plan, but I just need to a couple of things 144.(A) confirm (B) deliver (C) administer (D) reform Firstly, thank you for your 145 (A) admission that Mike Wallis take care of the Anderson Steel project Mike has (B)commission (C) suggestion (D)detention previous experience consulting for the construction industry, so he should have the skills to handle this well Secondly, further to our discussion about conducting a financial audit next month, I think that the accounting team may need some outside support I would like to outsource some of the work to Vincent & Co Accountants Their work for us on aligning the 2009 budget was outstanding, and I’m sure they _ excellent service this time as well Would you like me to go ahead and arrange this? 146 (A) are providing (B)have provided (C)provide (D)will provide Please let me know if you have any questions or concerns Cheers, Manu Questions 147- 149 refer to the following Dear New Haven resident, _ the New Haven Children’s Foundation, I would like to cordially invite you to the 2nd Annual 147 (A) According to (B) On behalf of (C) As to (D) Instead of Kids Chorus Concert The concert offers a chance for children and young people all around the region to sing and perform in front of a large audience Last year’s inaugural event was extre melysuccessful, raising over $50,000 for the foundation This money was invested in resources orchildren, including a brand new skateboard park on Harris Street Over 2,000 patrons watched the first Kids Chorus Concert last year at Verity Hall Attendance at this year’s event is to be even higher, so we’re moving to a larger venue The concert will be in 148 (A) projects (B) projected (C) projecting (D) to project the Watford Amphitheater at 5:30 pm on Monday, August 16 Tickets cost just $25 per person I encourage you to make a big contribution to the local community by showing support for this 149 (A) impotent (B) offensive (C) enthusiastic (D) absent event The children and young people of New Haven will thank you! Kind regards, Ben Hilman Chairman, New Harven Children’s Foundation Questions 150- 152 refer to the following article Cold Snap Predicted The citizens of Chicago are getting ready for a service winter storm that to hit the area 150 (A) is expecting (B) is expected (C)will be expecting (D)will be expected Overnight The cold weather system, which has moved down from Canada, will bring freezing temperatures, increased moisture, and high winds to the city and surrounding regions Forecasters are predicting that the city may receive more than 50 cm of snow in the next 24 hour this 151 (A)Should (B)If (C)Unless (D)White Prediction proves correct, it will be the heaviest snowfall in the city for more than 50 year The city’s emergency services are already on alert, and the fire department and city hospital have called in extra staff Residents are advised to stay indoors until the storm dies down, and to check on elderly or sick friends and relatives By talking proper care of themselves and their loved ones, they may be able to _ the demand for emergency services 152 (A) increase (B) lessen (C) meet (D) exclude PART Directions: in this part, you will read a selection of texts, such as magazine and newspaper articles letters, and advertisements Each text is followed by several question and mark the letter (A), (B), (C), or (D) on your answer sheet Questions 153-> 154 refer to the following announcement Buyone, set one free! This month only at Craig's Outdoors you can buy any mountain bike in the store and get a second one, valued at $499, absolutely free That's an amazing discount! We have a fantastic range of new bikes to choose from, including great brands like Franco, Marconi, Alpine and more To view what we have in stock, simply visit our website at www.craigsoutdoors.com Or you can come into your local Craig's Outdoors store and speak to one of our friendly and professional sales representatives They can explain the full details of each model on display, and you'll even be allowed to take the bike out for a test ride before making a purchase So, get out and about on your bike this summer with Craig’s Outdoors This fantastic deal ends Sunday, the 31st of March 153.What is the purpose of this announcement? 154 What is NOT indicated about Craig’s Outdoors? (A) To publicize a store opening (A) It stocks a range of famous brands (B) To introduce a change in store policy (B) It encourages people to take test rides (C) To advertise a special offer (C) It provides free repair service for a year (D) To promote a new bike brand (D) It showcases its stock on a website Questions 155-156 refer to the following email From: Marty Keiler To: Sales Staff Subject: Expenses According to the accounting manager, only half of the sales employees have applied for reimbursement for expenses in the last months Please remember that you are all entitled to compensation for money spent while visiting or entertaining potential clients This is not a cost that you should have to bear yourself To claim reimbursement, you need to fill out an Expense Report Form and file it with the accounting department within months of the original expenditure You are also required to include original receipts with all applications Provided that your claim is accepted, you should receive the money in your account within two weeks of filing For sales employees who are still confused about the process, please not hesitate to ask me personally for any help Thanks Marty Keiler Sales Director 155 What is the main purpose of this email? (A) To describe a change in a company policy (B) To remind employees to claim their entitlements (C) To encourage employees to reduce paperwork (D) To clarify the rules on entertaining clients 156 When can employees expect to receivecompensation? (A) Around months after the original expenditure (B) In two weeks or less after making a claim (C) Three months after contacting the accounting department (D) Within a couple of days of submitting the paperwork Questions 157- 159 refer to the following Information The Kimberley The Kimberley region is one of the most beautiful parts of the world To get the best of this experience, you should aim to spend at least a week here But please be aware that the Kimberley is a dangerous environment Tourists are advised to take necessary precautions when traveling For the adventurous tourist, the Kimberley is an amazing place to explore independently It is one of the most remote places in the world, with only 38.000 people living in an area the size of Germany To get there, take a flight to Broome, and then hire a car from one of the rental agencies based there Broome is the main town in the Kimberley region, so it is also a good place to stock up on supplies like food and water From Broome, you can cither travel north along the coast, or go inland through the desert Both have interesting features and charms, including isolated local communities, rugged landscapes, and endless sunshine There are also a number of operators that run guided tours of the region For more information on these tours, visit www.kimberleytour.com.au 157 Where does this Information probably appear? (A) In a guide book (B) In a tour program (C) In a travel Itinerary (D) In a flight manual 158 What is NOT mentioned about the region? (A) (B) (C) (D) It has an attractive coastline It Isa remote area It shares a border with Germany It features Interesting scenery 159 What are readers particularly advised about? (A) Access problems (B) (C) Peak seasons Discount packages (D) Potential hazards Questions 160-162 refer to the following notice Thank you for choosing the Anderson Resort We cater for a variety of different tastesand budgets Please talk to the frontdesk if you are interested in upgrading to a superior room Junior Suite Junior suites are our most affordable option They are equipped with standard facilities such astelevision, free Internet, and air conditioning,junior suitesare located in the west wing They enjoy a view of the golf course Executive Suite Executive suiteshave all of the same features as junior suites, but they also have a balcony Executive suites are in the south wing and overlook the pool area Family Suite Family suites are equipped with all standard features They also have an extra bedroom, at well as a small kitchenette with a microwave, stove, and refrigerator Family suites overlook Anderson Beach from the north wing Deluxe Suite Deluxe suites provide visitors with a luxurious stay On top of standard features, deluxe suites also have a balcony and outdoor Jacuzzi, allowing guests to relax under the stars Deluxe suites have a superb ocean view from the east wing 160 What is the purpose of this notice? 162 What is only available in a deluxe suite? A To explain the upgrade policy A An ocean view B To outline the types of rooms available B An outdoor spa bath C To provide information about the room rates C A balcony D To describe the hotel's common facilities D A kitchenette 161 For whom is the notice most likely intended? A People planning a vacation B Current guests at the hotel C Employees of the resort D Prospective business travelers Questions 163- 164 refer to the following information Item #60982 TuiHomeware Walt Unit The TuiHomeware Wall Unit is an essential item for any modern living room Made from hardwood and available in black, white, or a natural wooden finish, this unit is extremely stylish and attractive It features a large central cavity, perfect for a widescreen wall television or large artwork Underneath this, there are smaller spaces for storing a set- top box, DVD player, stereo player, and gaming system Along both sides of the unit there are adjustable shelves that provide ample storage for books, DVDs, and CDs The whole unit is 65”x50”x7” Unit Price: $465 Shipping: $45 Total: $510 163 Where would this information most likely appear? A In product manual B In a home renovation guide C In a decorating magazine D In a furniture catalog 164 What la NOT mentioned about the unit? A It has a apace for a large television B It features adjustable shelving C It Is available in two colors D It can accommodate several device Questions165-167 referto the following announcement Application deadline for MBS Master of Business Administration is Fridays! The MBS Master of Business Administration course is one of the most respected of its kind in the world Many of our students have gone on to become successful executives at Fortune 500 companies, and they often credit their success to the training they received at MBS We have a superb faculty with a huge amount of practical experience and academic knowledge, as well as first-class facilities and an excellent support staff Applications for spots in our 2011 intake close on Friday As ever, entry to the program will be highly competitive, and we have already received over 3,000 applications from qualified applicants for just 600 available places If you think you have what it takes, consider submitting an application Please be aware that we've also had to turn away an additional 2,000 expressions of interest this year from talented people who did not fulfill the requirements, so please check these thoroughly before sending an application They are posted on our website at www.mbs.edu.us Please note that an application fee of $250 will be charged to all overseas candidates Domestic candidates need to only pay $150 Those who submit an online application should pay over the Internet using a credit or debit card Those submitting a paper application should enclose a check payable to Milton Business School 165 What is mentioned about the MBS Master of Business Administration program? A It has a successful track record B It is sponsored by famous companies C It is a newly founded elite course D It specializes in international business 166 How many new students will be accepted into the program this year? A 500 B 600 C 2,000 D 3,000 167 What is indicated about the application fee? A It only applies to paper applications B It is higher for foreigners than locals C It must be paid by check D It does not apply to domestic students Questions 168- 171 refer to the following article New Viola Coffee to Open at Harborside If you are a coffee lover who live or works nearHarborside then you are in for a treat! A new coffee shop is opening up in your area Viola Coffee, the successful cafe chain founded by Keiran Anderson, in set to open a new branch at the popular Harborside shopping mall The café will be managed by Mr Anderson's brother-in-law, Neil O'Connor Mr O'Connor has over 20 years of experience in the hospitality industry, having previously owned and run a small restaurant in Devonport from 1999 to 2008 Unlike some of the larger Viola Coffee shops, the new store will not include a delicatessen or baked goods section Mr Anderson told reporters that he wanted the new branch to concentrate on making and selling coffee as he believes that there is a gap in the market at Harborside for high-quality espresso However, he indicated he would consider expanding the store in future, if there is demand for it Viola Coffee is expected to open at Hart next Saturday In order to attract publicity for the new store, there will be a grand opening ceremony starting at 10 am Mr Anderson will attend the ceremony, where he will give away free prizes including Viola Coffee travel cups, bags of freshly roasted Viola Coffee espresso beans, and Viola Coffee espresso makers Moreover, for the first week only, customers will be able to get a 30 percent discount on all beverages at the new store 168 Where does the article most likely appear? A In an industry magazine B In a local newspaper C In a restaurant review D In a business publication 169 What is stated about Mr O'Connor? A Me is a competitor of Mr Anderson B He currently works in a restaurant in Devonport C He will manage a Viola Coffee outlet D He will take over the management of a cafe chain 170 Why has Mr Anderson chosen not to put a delicatessen in the cafe? A He wants to focus on selling coffee B He does not believe there is demand for it C He has no experience in that area D He does not think there is enough room for it 171 What will NOT be given out at the function? A Coffee makers B Discount vouchers C Coffee beans D Branded mugs Questions 172-175 refer to the following letter The Baby and Toddler Care Association 12 Hathfield Avenue Vernon, Durham Dear Vernon resident, The Baby and Toddler Care Association is proud to present the 2010 Baby and Toddler Market The market will be held on the 17th of July, from 8:30 am to 12:30 pm, at the Vernon Exhibition Hall on Darling Lane Entry to the market costs $5 per person, or just $2 for those who also sign up for a free membership to the Baby and Toddler Care Association Parking is an additional $1 per vehicle Parking space at the hall is strictly limited, so attendees should carpool or take public transport if at all possible The market is an opportunity to buy second-hand clothes, toys, and furniture for babies and toddlers at bargain prices Plus, shopping at the market will support a good cause, as all proceeds from the event go towards a children's cancer charity The items in stock arc inspected by our team of experienced volunteers to ensure they are of the highest quality For those interested in donating items for sale at the market, please contact event coordinator Jarred Hayne at 555-0152 to discuss the procedures we have in place Items are sold on a first-come, first-served basis Please note also that the hall is expected to become very crowded, particularly between am and 11 am During this time, customers are asked to refrain from bringing strollers into the hall, as they will contribute to the clutter and prevent people from browsing freely For more details about the market, please visit babymarket.co.uk Regards, The 'Baby and Toddler Care Association 172 What is the purpose of this letter? 174 According to the letter, when are strollers forbidden in the hall? A To Inform a newcomer of a residence policy A 8:30 am B To promote a fundraising event B 10:30 am C To ask for cash donations from residents C 11:30 am D To encourage someone to join an association D 12:30 pm 173 What is NOT charged for? 175 Why might a reader contact Mr Hayne? A Vehicle parking A To reserve the best bargains B Used merchandise B To get more details about the market C Event admission C To make a direct donation to the charity D Association membership D To inquire about providing an item for sale Questions 176-180 refer to the following document Organization: Alberta Wildlife Fund Contact: Jasmine Ying (jasmine.ying@awf.co.cc) Date: 12/07/2010 Title: Good News for Burmester Grasslands Restoration Project The Burmester Grasslands Restoration Project received a major boost today with the announcement of a major new sponsorship deal Neon Mountain will provide over $500,000 to the project over the next two years The money contributed by Alberta’s largest clothing manufacturer will be used to restore and maintain this wonderful natural feature The funds provided by this corporate sponsorship deal will allow the Alberta Wildlife Fund to continue on with plans to replant native grass seeds along theBurmester Plain near Halifax The native flora and fauna in this area have previously been affected by industrial activity in the area, especially mining The goal of the Burmester Grasslands Restoration Project is to encourage regeneration of native plants in the area It is hoped that this, in turn, will attract the insects and birds that once flourished there Neon Mountain chief executive Pero Martinez is excited about having the opportunity to support the environment In a statement made earlier today, he said: “Neon Mountain is a brand that the community associates with Canada's great outdoors But our great outdoors is actually under threat We see this as an opportunity to help restore the natural environment so that future generations can continue to enjoy it That’s why we have committed substantial funding to this vital project 176 What is this document discussing? (A) An investment opportunity (B) A completed project (C) A sponsorship arrangement (D) An environmental regulation 177 What is Neon Mountain? (A) An environmental group (B) A government agency (C) A mining corporation (D) A clothing company 178 What is said about the Burmester Plain? (Ạ) It is a profitable industrial zone (B) It used to have a thriving ecosystem (C) It is an attractive tourist site (D) It is a hazardous environment 179 What is suggested about Mr Martinez? (A) He is a regular supporter of key environmental causes (B) He is the person who initially proposed the project (C) He wants to raise environmental awareness in the global society (D) He believes his company is making an important investment 180 The “word “committed” in paragraph 3, line is closest in meaning to (A) given Questions 181- 185 refer to the following emails From: Leslie Wade To: Gregor Slavic Subject: Design Competition Hi Gregor, (B) compelied (C) performed (D) caused I just received word about an upcoming design competition for the new convention center in Vancouver If you haven’t heard about it already, please visit www.vancouvercenter.co.cc for more details The city government, which is commissioning the project, is looking for a bold and innovative design I immediately thought of you when I read the specifications, as you’re a talented young architect with a unique style and vision I know you don’t have much experience with this sort of contest, but I’m sure you can produce a winning design This could be a major contract forour firm so, if you can succeed, it might also take your career to the next level The closing date for entries is Friday, the 19th of September I know you are currently working on the project headed by Gary Hutchinson to redesign the Edmonton Shopping Mall, but I think you should still have plenty of time to put together a good design If you want to meet with me to brainstorm ideas, just let me know Regards, Lesley Wade From: Gregor Slavic To: Leslie Wade Subject: Re: Design Competition Dear Ms Wade, Thank you for alerting me to this exciting opportunity It sounds like the organization running the competition is looking for something new and fresh That’s an interesting challenge for an architect, and I would relish the opportunity to work on an entry Unfortunately, however, that may not be possible The work on the Edmonton Shopping Mall project has been delayed by several weeks due to a holdup in the building consent process We are working as fast as we can, but it is very frustrating To be honest, I think the only way I will be able to produce a competition- winning design is if another associate at the firm takes my places on the Edmonton Shopping Mall project That way, I can concentrate all my effort on the Vancouver convention center Perhaps you should talk to the project supervisor to work out a solution I look forward to hearing back from you about this Kind regards, Gregor Slavic 181 What is the purpose of the first email? (D) (A) His efficiency To remind a colleague about an upcoming deadline 183 What does Mr Slavic imply about the competition? (B) (C) (D) To inquire about the progress of a project (A) He is not interested in taking part (B) He will not be able to meet the deadline (C) He does not feel he has the talent to win (D) He has already started working on an entry To suggest a new opportunity to a worker To urge an employee to attend aconference 182 What does Ms Wade admire aboutMr Slavic? (A) His creativity (B) His experience 184 What Is Mr Slavic frustrated about? (C) His ambition (A) Project delays (B) Schedule clashes (A) Take his place on his current work team (C) Management policies (B) Ask another associate to enter the competition (D) Client relations (C) Contact Mr Hutchinson to discuss the matter 185 What does Mr Slavic suggest that Ms Wade do? (D) Cancel the Edmonton Shopping Mall project Questions 186-190 refer to the following advertisement and email Do you want to look great in a bikini next summer? Then become a member at the Bernadine Clinic The Bernadine Clinic is a fitness and wellbeing center that caters specifically to the needs of the modem woman Our facilities are state-of-the-art, including running machines, exercise bikes, weight machines, and free weights, as well as an 8-lane 25-meter swimming pool We also offer a range of exercise classes, from yoga and Pilates to jazz and hiphop dance As well as providing you with the best possible facilities and opportunities, we also help you develop the organizational skills and willpower to stay fit and healthy We understand that you have to balance work, family, and social commitments There are only 24 hours in a day, and you might find it hard to make time for exercising and eating well That's why each and every member has a close relationship with a personal consultant Your personal consultant will not only develop a healthy eating plan for you to follow, she will help plan your schedule effectively so that you have time to work out every day Call 555-0890 or email membership@bernadineclinic.comto inquire about becoming a member today! From: Margaret Jones To:membership@bernadlneclinic.com Subject: Query Hello, My name Is Margaret Jones, and I am interested in becoming a member of the Bernadine Clinic I was able to learn about the facilities and services on offer for members via your website, and it sounds like exactly the sort of help I need to get in shape However, I am concerned about the cost of membership According to the website, I would have to sign up for a minimum of 24 months, at a cost of nearly $250 per month I am only earning a modest salary, so this would be a major cost for me I was wondering if it might be possible to| commit to a shorter trial period at a reduced price That way, I can determine for certain whether becoming a full-time member would be a good investment I look forward to your reply on this matter Regards, Margaret Jones 186 What is NOT included in the subscription? (A) Access to gym machines (B) Nutritional advice (C) Entry to classes (D) Personal trainers (D) It operates 24 hours a day 189 Why did Ms Jones send this email? 187 What is the role of a personal consultant? (A) Explaining policies to new members (B) Helping members establish a healthy lifestyle (C) Advising customers on membership options (D) Teaching members weight training techniques It recently opened for business (B) It is exclusively for women (C) It is cheaper than its competitors To request a free trial period (B) To inquire about the membership policy (C) To set up a fitness center subscription (D) To ask a question about the facilities 190 What does Ms Jones hope to do? 188 What is implied about the Bernadine Clinic? (A) (A) (A) Join on a trial basis only (B) Spread her payments over 24 months (C) Sign up for an extended period (D) Inspect the facilities in person Questions 191- 195 refer to the following invoice and email Quartz Plumbing Service Client Number: #3675 Client contact: Jessica Rhodes Item Date Cost Fixing leak in bathroom pipes 07/23 $600 Replacing bathroom pipes 07/25 $400 Maintenance on kitchen unit 07/25 $150 Total cost (inclusive of 10% value- added tax) $1265 Payment Due: 08/28 Billing Code: 403980 Thank you for using Quartz Plumbing Services Feel free to contact us at billing@quartz.comfor any questions or complaints *After-hours service: Any service provided outside normal business hours (9:00 am to 5:00 pm, Monday to Friday, excluding public holidays) accrues an additional $200 call-out charge From: Jessica Rhodes To: billing@quartz.com Subject: My Account Date: 08/17 Hello Firstly, I'd like to thank the staff of Quartz Plumbing Service for their excellent and professional attitude My bathroom pipe sprung a leak in the middle of the night I catted your company right away, and the workers were at my house fixing the problem within just a few minutes Their efforts ensured that there was only a small amount of damage to the bathroom coiling and the wooden panels w the wall I truly value the service you provide However, I recently received the invoice for the plumbing services I requested last month Most of the bill seems to be in order, but I am a little surprised about one aspect did not realize that the prices, quoted to me over the phone did not include tax I’m still willing to pay the full amount, but i think in the future you should tell customers the total extent of the cost before agreeing to provide your services I hope you will consider changing your policy in this regard Sincerely, Jessica Rhodes 191- What is indicated about Quartz Plumbing Service? 193 What was Ms Rhodes impressed by? (A) It operates late at night (A) The discount prices (B) It caters to corporate clients (B) The friendly attitude (C) It is unavailable on public holidays (C) The efficient service (D) It penalizes late payments (D) The fair policy 192 How much would it have cost Ms Rhodes to fix the leak during business hours? (A) (B) (C) (D) 194 According to Ms Rhodes, what happened to her property? (A) It had a broken kitchen unit (B) It sustained minor damage (C) It was badly damaged (D) It has dropped in value $150 $200 $400 $600 195 Why is Ms Rhodes surprised? (A) She did not ask for the bathroom pipes to be replaced (D) (B) She cannot recall the maintenance work to kitchen billed (C) She was unaware of the after- hours service charge She thought the price would be lower than she was Questions 196- 200- refer to the following flyer and article Hoovers Bookstore Big Event Book Signing Madhu Gupta Hoovers Bookstore, corner of Masby St and 3rd Ave, from pm to pm on May 13 World-renowned Indian author Madhu Gupta will be in the store to sign copies of her much-anticipated autobiography The book, entitled Madhu, traces her life from the streets of Mumbai to her success as a novelist It gives readers a chance to see inside the mind of this creative genius Ms Gupta will deliver a short speech at the start of the event She will then be available to sign copies of the book and chat with her fans Tickets for this event are limited, so please visit Hoovers Bookstore to reserve yours right away Madhu***** Madhu Gupta’s long-awaited autobiography lives up to all expectations She promised to write the book nearly a decade ago, but continued putting off the project because she claimed it was too difficult to-write Now that it is finished, it is not hard to see why she felt this way The early chapters show that she had a very troubled childhood As a homeless orphan in Mumbai, she was in a desperate and dangerous situation Her life changed when she was adopted by a kind elderly couple Her new parents, Sanjeev and Sunita, taught her how to read and write, and she discovered a passion for language and literature Madhu is a deeply moving story Like Gupta's best works of fiction, it features vivid descriptions of particular scenes The characters are also very clearly and cleverly described What the story lacks, however, is Gupta’s famous sense of humor, especially in the first half of the book There are no light or amusing episodes to keep the reader entertained At a recent book signing at Hoovers Bookstore in New York, Gupta admitted that she had intentionally made the tone as heavy and serious as possible because she wanted the book to be an intense emotional I experience She has certainly succeeded in her aim Madhu is not the sort of book you can pick up for a quick read It is, however, a book that will challenge you and make you think deeply In my opinion, Madhu is the best work of non-fiction published so far this year 196 What are customers allowed to at the event? (A) Speak personally with the author (C) She often got into trouble with the authorities (B) Purchase copies at a discount (D) She grew up in a Mumbai orphanage (C) Get a limited edition of the book 199 What did Gupta say at the event in HooversBookstore? (D) Take photos of the famous writer (A) She hoped the book would have an emotional impact (B) She wished she had written the book earlier (C) She found this book especially difficult to write (D) She was not sure whether the book would be successful 197 The expression "lives up to” in paragraph 1; line of the article is closest in meaning to (A) exists (B) settles (C) gathers 200 Which of the following is NOT mentioned as atypical feature of Gupta’s style? (D) matches (A) Vivid scene descriptions 198 What is indicated about the author's childhood? (B) Detailed character portrayals (A) She was neglected by her adoptive parents (C) Amusing sense of humor (B) She survived alone on the city streets for a white (D) Thrilling plot development [...]... innovative design I immediately thought of you when I read the specifications, as you’re a talented young architect with a unique style and vision I know you don’t have much experience with this sort of contest, but I’m sure you can produce a winning design This could be a major contract forour firm so, if you can succeed, it might also take your career to the next level The closing date for entries is Friday,