A G Hello, Brittrack Terry speaking Good morning, Brittrack This is Terry Brittrack, Terry here Can I help you? Brittrack, Terry here What can I for you? Brittrack You are through to Terry How may I help? This is Terry at Brittrack How can I be of service? B Hi! I need to speak to John Stevens Could I speak to John Stevens, please? Good morning Can I speak to John Stevens? Hello, would it be possible to speak to John Stevens? Hello there I'd like to speak to John Stevens, please Good morning Could you put me through to John Stevens, please? H May I ask what the call is in reference to? Could I ask you what the call is regarding? Could you tell me the reason for your call? What is the call in connection with, please? And what is the purpose of your call? Could you tell me what the call is concerning? It's regarding next Monday's meeting It's concerning next Monday's meeting I'm calling about the meeting next Monday It's in reference to the meeting for next Monday Tell him it's regarding next Monday's meeting I need to speak to him about the meeting on Monday OK One moment, please Could you hold the line, please? One moment, I'm putting you on hold I'll check and see if he's available Please hold the line I'll tell him you're calling Please hold Would you mind holding the line, please? I'll see if he's free I C D E F Your name please? Could you tell me your name? What is your name, please? Who is calling, please? To whom am I speaking, please? Would you mind giving me your name? J My name is Vijay Singh I'm called Vijay Singh It's Vijay Singh I go by the name of Vijay Singh It's Vijay Vijay Singh Tell him it's Vijay Singh Could you spell that, please? How you spell that, please? Could you tell me how that is spelt, please? And how is that spelt, please? Could you give me the spelling, please? Would you be so kind as to spell that for me, please? V-I-J-AY and S-I-N-G-H My first name is spelt, V-I-J-AY My last name is spelt, S-I-N-G-H It's spelt, V-I-J-AY and S-I-N-G-H You spell it, V-I-J-AY and S-I-N-G-H You spell my first name, V-I-J-AY and my surname is S-I-N-G-H Yes, of course V-I-J-AY and S-I-N-G-H Ok Of course No problem Right oh! Thank you very much Sure ♫ MUSIC PLAYS ♫ K I'm putting you through to Mr Stevens, now Thank you for holding Putting you through Sorry to keep you I'll put you through Mr Stevens will speak to you now Mr Stevens is available I'll put you through I'm connecting you to Mr Stevens Thank you for holding Select two speakers, one blue and the other yellow They throw a dice first and then speak the line that corresponds with the number The speakers move through the list alphabetically After they finish, another couple start When everyone has finished, compare how different the conversation was in content but how similar in context Different numbers should be used for different pairs