Practice Making Appointments Important Vocabulary: • Appointment: an arrangement for a meeting at an agreed time and place, for a particular purpose • Opening: a chance for someone to or say something • Available: someone who is available is not busy and has enough time to talk to you: • To Schedule: to plan that something will happen at a particular time • Verify: to state that something is true A B A B A B A B A B A B A B A B A B A B A B A B A B A B Les Schwab Mechanic: You need to get the oil changed in your car Hello Les Schwab Hello I’d like to make an appointment to get my oil changed Have you been to this Les Schwab before? No What is your name? My name is _ What is your phone number? My phone number is 253 321 9876 What is the make and model of your car? It is a 2005 Honda Civic Ok, I have an appointment available at 3:30 on Tuesday, May 7th Will that work for you? Yes, Thank you See you then, have a nice day Thank you, Goodbye Highline Urgent Care: Your daughter is sick and she needs to see a doctor Good Morning, Highline Urgent Care Good Morning, my daughter has a terrible cough and a fever I wanted to know if I could bring her in to see a doctor as soon as possible Yes, let me see what I can for you, please hold Thank you Ok, I can get you in to see Dr Brown today at 5pm Oh that’s great Thank you so much! You’re welcome What is your name? My name is _ And your daughter’s name? Her name is _ And what is her birthdate? Her birthdate is September 23rd, 2005 Be sure to arrive a few minutes early so you can give us your insurance information We will see you at Thank you, have a nice day! A B A B A B A B A B A B A B A B A B A B A B A B A B Sally’s Beauty Salon: It’s time to get your hair cut! Sally’s Beauty Salon, this is Sally Hi Sally, this is _ How are you? Oh, I’m great What can I for you today? I really need to get my hair cut, can you fit me in this week? Let me look at my calendar and see what I can for you Ok, thanks! It looks like I’m really busy this week, but I have an opening next Monday, May th at a.m Did you want to get anything else done while you are here? No, I just need to get my hair cut Ok, great I’ll see you next Monday Thanks, Sally See you then State Farm Insurance: you need to get car insurance State Farm, Peter speaking - How can I help you? Hello, my name is I’d like to make an appointment to get some information about car insurance Sure, I’d love to help you with that Do you have an account with us? Yes, but I don’t have the account number Is that account in your name or your spouse? No, It’s under my wife’s/husband’s name Can you verify your wife’s/husband’s birthdate? Yes, it’s _ Thank you, please hold while I look up your information OK Thank you for holding Mr./Mrs. _ I have all your information now I would love to schedule a meeting with you sometime next week Do you have any times available then? Yes, you have any openings on Friday, May 10th? Yes, how does o’clock work? That sounds good, I will put it on my calendar Ok great, I’ll see you on Friday, May 10th at Thank you for calling State Farm! Thanks and have a nice day!