Work in pairs and see if you can complete the conversation using these words: speaking inconvenient number going order After Sales apologies complaint send Receptionist John Brown Receptionist Valérie Francillon John Brown details help instead note have packaging error moment inconvenience problems seems book won’t Prosveta Editions Can I 1)………………………… you? Good morning The After Sales service please One 2)……………………………… please Valérie Francillon 3), …………………………………… Good morning This is Mr Brown of Smiths 4) ………………………………… I have a 5)……………………………… to make Valérie Francillon John Brown about the 6)………………………… I received this morning What 7)……………………………… to be the problem? Well 8)………………………………… of 100 ‘Daily Meditations’; you send me 50 ‘The Living Book of Nature’ and the 9)……………… Valérie Francillon John Brown Valérie Francillon is in French and not English! Could I have the order 10)……………………………… , please? Yes, It’s DL 256998 of 4th January,2002 OK I have the 11)………………………………………… here It must be a 12)………………… .in despatching Please accept our 13)……………………………………… We’ll send you the John Brown right ones immediately OK It’s very 14)…………………………………………… but I suppose we’ll 15)………………………………… to manage And what are you 16)…………………………………… to about the expense of Valérie Francillon returning the books? We’ll 17)……………………………… you a credit 18)………………………… by return I’m very sorry for the 19)…………………………………… caused I John Brown assure you it won’t happen again Well, I’ve never had 20)…………………………… with Prosveta Valérie Francillon John Brown before And you 21)…………………………… again! Goodbye Mr Brown Goodbye! KEY speaking inconvenient 14 number 10 going 16 order After Sales apologies 13 complaint send 17 details 11 help instead note 18 have 15 packaging error 12 moment inconvenience 19 problems 20 seems book won’t 21