SUMMATION THESIS BY PHAN THẾ HÙNG PREFACE In the past years achievements of the ICT sector has made a significant, bringing great benefit to society The number of telecom business increased, the dynamics of the telecom business increased, telecommunications cost reduction, quality telecommunications services are gradually improving However, with the development many problems arising in this industry:The dispute service; The exclusive license; The human problem; The issue of restructuring of state-owned corporations; The issue of managing telecommunication infrastructure; Management services, management These issues are directly related to government policy and regulations, development policies in recent years, as well as issues of economic, social, technological The assessment of the macroeconomical impact of government policy through the evaluation of the implementation of government policy in the competitive telecommunications business model with PEST is an essential need and then finding make recommendations for policy changes Name of thesis: " ASSESSMENT OF IMPLEMENTATION OF GOVERNMENT POLICIES IN DEVELOPING COMPETITIVENEES OF TELECOMMUNICATION COMPANIES IN VIETNAM: BASIS FOR POLICY REDIRECTION USING PEST ANALYSIS “ The structure of dissertation includes chapters CHAPTER I: INTRODUCTION 1.1 BACKGROUND OF STUDY In recent years, many national scholars and international researchers are interested in competitive environment issues and the competitiveness of economic sectors with the different levers In the framework of the technical assistance project for assessing the situation and reviewing the system of legal documents in accordance with international commitments to the WTO, a number of studies were carried out such as Report on competitive telecommunications (VNCI), the appropriateness of specialized legal documents (MUTRAP) However, so far in Vietnam there are not any economic researches studied fully and systematically in depth the role of the state for improving the competitive environment for telecommunications companies Based on an analysis combined with systematic analysis of statistics, the study shows the general problem of the competitive environment in the telecommunications sector, analyzes the situation and gives some major solutions to improve the competitive environment of telecommunications services in Vietnam in the future 1.2 STATEMENT OF THE PROBLEM To implement this study, the author answered the following questions: - To evaluate the competitiveness of the telecommunications company in Vietnamn - To determine the impact of the policies of the state on the development and competitiveness of telecommunications industry in Vietnam - To draft policies that will further improve the competitiveness of the telecommunication industry in Vietnam 1.3 SIGNIFICANCE OF THE STUDY Results of this study will showed that the level of implementation of government policies for the development of competitive telecommunications businesses in Vietnam This study will clarify somewhat the impact of the policy as well as the macro factors affecting the development of competitive telecommunications businesses, so we can choose the more appropriate solution The study will help policy makers to have a clearer view of the telecommunications activities, the macroeconomic factors as well as the impact of these factors to the competition in the telecommunications business Since then there is a reasonable adjustment, the right time to ensure harmony between the interests of the state, business and civil society in terms of development technology and ICT services, international economic integration 1.4 SCOPE AND LIMITATION OF THE STUDY Some state macroeconomic policies, especially the operation of information and communications The level of implementation of government policies for the development of competitive telecommunications corporations Vietnam: Group of Vietnam Post and Telecommunications (VNPT); Viettel Corporation (Viettel); Vietnam Multimedia Corporation (VTC); Sai Gon Poster Corporation (SPT) Limitations of the study As we know that competitive environment is very complex issues There are still many points which are inconsistent with each other both in Vietnam and in the world Moreover the market economy in Vietnam is still in the new phase formation with continuous changes and mobilization So, in the framework of the study limited by the review as well as limited ability, the writer only focuses on issues related to the EXTENT OF IMPLEMENTATION TO GOVERNMENT POLICIES IN DEVELOPING COMPETITIVENEES OF TELECOMMUNICATION COMPANIES IN VIETNAM CHAPTER II: REVIEW OF RELATED LITERATURE AND STUDIES 2.1 REVIEW OF RELATED STUDIES This section present of literatures related to the topic 2.2 THEORETICAL FRAMEWORK Use model PEST to study the impact of these factors in the macro environment The factors that are: Political (Institutional-law); Economics (Economics); Sociocultrural (Culture and Society); Technological (Technology) 2.3 CONCEPTUAL FRAMEWORK From theory and definition in section 2.1 and 2.2, the framework of this thesis : - factors create competition Characteristics of the competitive environment in telecommunications business In terms of competitive actors Considering the nature of competition In terms of legal aspects and the impact of competitive economic development Considering the level of competition CHAPTER III: METHODOLOGY Research design Research Secondary data are sourced from various government agencies, a number of publications, and industry associations The primary data are from a survey of telecom companies Content questions are designed to rotate the level of implementation of government policies, these policies affect how businesses Specifically, macroeconomic factors in each factor PEST model is reflected by the influence of the elements: the laws, decrees, decisions specific programs At the same time determine the influence of these factors to the intrinsic factor in the telecommunications business Description of reseach points Measurement of the impact of eight factors on Telecommunications enterprise : VNPT, Viettel, VTC, SPT competetiveness between For factors P,E,S,T stt (Xi) Factors Level of 1-10 P Telecommunications law ICT development policy in Vietnam 2010-2020 Management Policies antidumping ) Policy, and the dynamics of government for procedures for business registration and licensing for telecommunications activities unfair competition (antitrust, E Tax Policy for Telecommunications The regulations in freight management, transparency and transaction costs Investment Policy in Management application ITC Land Policy to develop telecommunications infrastructure S policies for human resource development and distribution of human 10 public telecommunications policy 11 Inspection - inspection and sanction telecommunication 12 The average income, living conditions, lifestyle affecting telecommunications development T 13 state investment in telecommunications research and development 14 Policy Research encouraging telecommunication applications 15 The impact of information technology, internet and business activities 16 Integration of new technologies Such as 3G, 4G the development of In order to analysis, the results obtained from the questionnaire were entered into SPSS spreadsheet Research Instrument The researcher will use a questionnaire and document analysis as the main instruments for data gathering The questionnaires shall contain items to be asked to respondents with questions Data gathering procedures The study used both primary and secondary data to identify the factor affecting competitiveness and access the level of competitiveness of enterprises Primary Data Collection Method Primary data was collected through a survey with 04 Telecomunication enterprises Vietnam with 600 samples The survey was done in weeks Secondary data collected from reports and studies in recent years Statistical analysis The thesis analyzed using one-way ANOVA with Post Hoc Tests deep analysis to analyze the differences in the impact assessment of the competitiveness of the elements P, E, S, T between companies Companies differ in the assessment factor P, E, S, T affects the competitiveness of the alpha level of significance when testing the difference in less than 0:05 ANOVA To analyze the differences between the companies assess the impact of these factors on the ability to compete, the thesis using SPSS 16.0 software In SPSS, the company is said to be the difference in assessment PEST factors affecting competitiveness when Sig> 0.05 - Assessing the impact of external factors (the components of P, E, S, T) to 08 elements within the Telecomunication enterprise: Enterprise Strategy; plans of companies; Financial; Marketing; human resources; Research and Development; equipment and technolog;The ability to cooperate in national and international; - Assessing the impact of external factors: the influence of this factor to the competitiveness of the telecommunications business - Integrated components of P, E, S, T to evaluate these factors CHAPTER IV: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA A GENERAL INTRODUCTION: - The formation telecommunications authorities of the government - Developmental Process of Vietnam telecommunications - Ministry of Information and Communication state management agencies of Vietnam's telecommunications - Orientation telecommunication development - A number of documents relating to Telecommunications Competition last years B ANALYSIS OF MACRO FACTORS AFFECTING THE MARKET COMPETITION IN TELECOMMUNICATIONS VIETNAM (PEST MODEL USED) Political factors, institutions, government legislation affecting the market competition in telecommunications The institutions and laws of the state of the competitive telecommunications business in Vietnam - System for telecommunications law - The cooperation between the relevant authorities in coordinating the competition management, timely detection and treatment of manifest violations of competition law and unfair competition - Make connections and share telecom infrastructure Assessing the implementation of government policies for the development of telecommunications competition Analysis of results surveys for Policy elements (P) For P, surveys on issues: - Telecommunications law (x1) - ICT development policy in Vietnam 2010-2020 (x2) - Management Policies unfair competition (antitrust, antidumping ) (x3) - Policy, and the dynamics of government for procedures for business registration and licensing for telecommunications activities (x4) Correlations The impact of the policies of the state on the development and competitiveness of telecommunications industry in Vietnam a9p a9p x1 Pearson Correlation Sig (2-tailed) N x1 Pearson Correlation Sig (2-tailed) N x2 x3 x4 x2 x3 x4 609** 367** 704** 481** 000 000 000 000 570 564 570 565 570 609** 445** 600** 457** 000 000 000 000 564 564 564 559 564 367** 445** 390** 241** Sig (2-tailed) 000 000 000 000 N 570 564 570 565 570 ** ** ** 454** Pearson Correlation Pearson Correlation 704 600 390 Sig (2-tailed) 000 000 000 N 565 559 565 565 565 ** ** ** ** Pearson Correlation 481 457 241 000 454 Sig (2-tailed) 000 000 000 000 N 570 564 570 565 570 ** Correlation is significant at the 0.01 level (2-tailed) Economics (Economics) The economic situation in Vietnam in 2012, socio-economic indicators in 2013 - Economic growth low - Aggregate demand and low inflation - Macroeconomic stability firmer - The main targets of 2013 Investment policies, tax incentives and government investment in infrastructure and telecommunication services to promote effective competition in the telecommunications business - Investment policy and government investment in infrastructure and telecommunication services to promote effective competition in the telecommunications business - Government investment in infrastructure and telecommunication services to promote effective competition in the telecommunications business - Tax Policy The economic integration and participation of many economic sectors to develop competitive telecommunications - The international economic integration - Implementation of the equitization of State enterprises, telecom services has shifted sharply from monopoly to competitive business telecommunications services Analysis of results surveys for Economic elements (E) For E, surveys on issues: - Tax Policy for Telecommunications (x5) - The regulations in freight management, transparency and transaction costs (x6) - Investment Policy in Management application ITC (x7) - Land Policy to develop telecommunications infrastructure (x8) Correlations The impact of the Economics (Economics) on the development and competitiveness of telecommunications industry in Vietnam a9E a9E x5 Pearson Correlation Sig (2-tailed) N x5 x6 x7 x8 Pearson Correlation x6 548 ** 000 769 000 x8 ** 744** 000 000 256 570 570 570 570 570 548** 509** 248** 432** 000 000 000 570 570 570 ** 599** 000 000 Sig (2-tailed) 000 N 570 570 ** ** Pearson Correlation x7 ** 769 509 336 Sig (2-tailed) 000 000 N 570 570 570 570 570 ** ** ** 259** Pearson Correlation 256 248 336 Sig (2-tailed) 000 000 000 N 570 570 570 570 570 ** ** ** ** Pearson Correlation 744 432 599 000 259 Sig (2-tailed) 000 000 000 000 N 570 570 570 570 570 ** Correlation is significant at the 0.01 level (2-tailed) SOCIAL FACTORS (S) Workforce ITC with the development of the Telecommunications business - Situation of human resources and human resource communications - ICT Workforce Implementation of programs of public telecommunications and telecommunications development Analysis of results surveys for Social elements For S, surveys on issues: - Policies for human resource development and distribution of human (x9) - Public telecommunications policy (x10) - Inspection - inspection and sanction telecommunication (x11) - The average income, living conditions, lifestyle affecting telecommunications development (x12) Correlations The impact of the SOCIAL on the development and competitiveness of telecommunications industry in Vietnam a9s a9s x9 Pearson Correlation Sig (2-tailed) N x9 x10 Pearson Correlation 570 570 570 570 ** ** 389** 000 008 000 570 570 570 ** 325** 000 000 570 ** ** Pearson Correlation Sig (2-tailed) N 258** 000 ** 000 345 000 570 259 259 x12 ** 000 N Pearson Correlation x11 ** 000 000 N x12 454 454 Sig (2-tailed) Sig (2-tailed) x11 570 x10 ** 187 187 000 110 628 570 570 570 570 570 345** 110** 628** 234** 000 008 000 000 570 570 570 570 570 258** 389** 325** 234** Sig (2-tailed) 000 000 000 000 N 570 570 570 570 Pearson Correlation 570 ** Correlation is significant at the 0.01 level (2-tailed) TECHNOLOGICAL FACTORS AFFECTING THE TELECOMMUNICATIONS MARKET (T) The impact of technology convergence factors for the telecommunications sector The impact of factors of state investment in research and development competitive telecommunications - Policies to encourage investment in research to develop telecommunication applications - The large corporations and government enterprises have investment programs research and development tech for ICT Analysis of results surveys for Tenical elements (T) For T, surveys on issues: - state investment in telecommunications research and development (X13) - Policy Research encouraging the development of telecommunication applications (x14) - The impact of information technology, internet and business activities (x15) - Integration of new technologies Such as 3G, 4G (x16) Correlations The impact of the TECHNOLOGICAL on the development and competitiveness of telecommunications industry in Vietnam a9t a9t x13 Pearson Correlation 524 Sig (2-tailed) Pearson Correlation Sig (2-tailed) x15 x16 ** x16 ** 472** 000 000 453 000 570 570 570 570 570 524** 028 553** 281** 503 000 000 000 N x14 x15 359 000 N x13 x14 ** 570 570 570 570 570 359** 028 105* 455** Sig (2-tailed) 000 503 012 000 N 570 570 570 570 570 ** ** * 233** Pearson Correlation Pearson Correlation 453 553 105 Sig (2-tailed) 000 000 012 N 570 570 570 570 570 ** ** ** ** Pearson Correlation 472 281 455 000 233 Sig (2-tailed) 000 000 000 000 N 570 570 570 570 570 ** Correlation is significant at the 0.01 level (2-tailed) * Correlation is significant at the 0.05 level (2-tailed) General summary of enterprises Correlations A9 A9 Pearson Correlation P E 345 ** S 556 ** T 357 ** 462** Sig (2-tailed) 000 N P Pearson Correlation E S 000 570 559 570 570 570 114** 098* 151** 007 020 000 559 559 559 ** 248** 002 000 000 N 559 559 ** ** 556 114 132 Sig (2-tailed) 000 007 N 570 559 570 570 570 ** * ** 156** Pearson Correlation T 000 345** Sig (2-tailed) Pearson Correlation 000 357 098 132 Sig (2-tailed) 000 020 002 N 570 559 570 570 570 ** ** ** ** Pearson Correlation 462 151 248 000 156 Sig (2-tailed) 000 000 000 000 N 570 559 570 570 570 ** Correlation is significant at the 0.01 level (2-tailed) * Correlation is significant at the 0.05 level (2-tailed) C ACHIEVEMENTS, RESTRICTIONS AND CAUSE THE ACHIEVEMENTS RESTRICTIONS AND CAUSE 2.1 Restrictions Still have achieved concrete results, the first step is to build a competitive environment enabling the telecom business activities but also practical limitations exist which affect the development of the telecommunications market communication 2.2 Cause of the limitations mentioned above - Problem assigning responsibility and coordination mechanism among government agencies concerned are still inconsistent and lacks consistency The capacity of the state management agencies can not meet the requirements of new management methods, is lower than required to facilitate and support business development - The law to not keep the development of business activities, the text was issued too much and fast, sometimes inconsistent, has caused confusion for businesses in the recognition and response treatment in accordance with the law change The regulation is too complex or requires more explanation in the text, or the more difficult to handle specific issues can lead to inconsistencies in the methods of dealing between the authorities, the local and state agencies - The lack of synchronization, inconsistent, inappropriate regulations, especially documents directly related to the operation of law firms such as land tenure, legislation funding , labor law, tax law, especially tax and how tax has yet to be overcome, especially in the field of telecommunications business 10 - The management of service quality has not kept pace of technology development and market, no sanctions are strong enough to protect the user about the quality of services; - The competition between the telecom business is still largely spontaneous, looking at the market management perspective, the regulatory role of the state management agencies are still tight CHAPTER V: CONCLUSIONS AND RECOMMENDATIONS With the transfer of power from the telecommunications monopoly to the market mechanism, the State has an open door policy so adamantly telecommunications industry, this has changed the face of the telecommunications industry, bringing air next fierce, reduced rates, improve service quality, benefiting people and businesses The growth rate of telephone subscribers in more than 10 years is high (average quan36% / year), making Vietnam one of the countries with growth rates highest in the world telecommunications However, the development process requires a legal system requires significant changes to management and promote the telecommunications market in terms of new development, especially during the period when the level of competition even higher with the participation of the foreign investors in Vietnam's commitments in the WTO Based on the evaluation of the elements P, E, S, T to the extent of Implementation in Developing competitivenees to Government policies of telecommunication companies in Vietnam, to determine the factors that impact strengths, weaknesses, and thereby causes made a number of recommendations and solutions contribute to the development of Vietnam's telecom: Recommendation Telecommunications Policy Action - Additional guidance, telecommunications law; detailed regulations for - Create favorable conditions for enterprises in the process of finalizing telecom licensing records; - The amount of planning, enterprise quality management to provide telecom infrastructure, telecom services, Create telecommunications business environment fair for all businesses - Requires agencies to submit reports industry market information on a regular basis, eg quarterly and annual reports with more detailed analysis; 11 - Prepare and publish quarterly reports including telecommunications clarify trends and industry activities to achieve the objectives of the Government Transparency in - To issue additional guidance on connectivity, including: o Specifying the fair treatment (regardless); o Complete instructions concerning behavior: misuse of information; operations management, regulate o The cost of connectivity and logical behavior delayed service providers, and subject to the administrative regulations to prevent and correct such behavior - Respect the right to set rates of telecommunications companies and Internet; adjusted rates of existing services; - Adjust the level of fees, license fees, use of telecommunications and Internet resources; telecommunications activities - Continued development of licensing criteria, apply common concepts permits to increase competition; - Detect and handle the expression of unfair competition in business telecommunications services is not effective; - Deployment utility telecommunication services for effective rural and remote, border and island areas; Shared - Allocating telecommunications resources, especially for the frequency band higher commercial will be done primarily through the examination forms and auction; - Promote the use of common infrastructure across sectors such as telec6ommunications, electricity, transport, as well as the increased use of public telecommunication works between the telecom business - Increase funding foreign investment to develop infrastructure, telecommunications engineering; infrastructure of the industry The issue of human - Ministry of Communications and Information propose and organizational specific, if the name of telecom inefficient operation, Ministry of Information and Communications to 12 structure of withdraw the license of the enterprise, or restructuring state-owned enterprises in the form of wax enter (such as EVN Telecom to Viettel transfer), retaining only those businesses actually operating capacity; the enterprise Development science technology - The authorities have plans for equitization of enterprises, for example, up to 100% foreign Viettel state (as related to national security), other businesses such as VNPT, the state should only account for 51 %.; - Restructuring the corporations and domestic corporations such as VNPT, VTC ; - Policies to improve the quality of human resources in the corporate telecommunications; Support training programs and innovative teaching ICT of - Encourage free access to all technologies ICT; and - Encourage and support technological development ICT in the country; - Government funding for research theory ICT - Government funding for technical training, research & development (R & D) ICT 13 Published works Phan Thế Hung Factors affecting competitiveness of telecommunication enterprises Corporate finance magazine N0 8- 2013 14