Little things that Make a BIG Difference in Sales 11 #1 Say please and thank-you #2 Smile #3 Listen more than you talk #4 Avoid saying, “To be honest” #5 Treat everyone with respect #6 Prospect regularly #7 Learn to ask high-value questions #8 Gain agreement for the next steps #9 Do what you say you will when you say you will it #1O Under-promise and over-deliver — — #11 Send handwritten thank-you cards Your Daily Appetizer [...]...#7 Learn to ask high-value questions #8 Gain agreement for the next steps #9 Do what you say you will do when you say you will do it #1O Under-promise and over-deliver — — #11 Send handwritten thank-you cards Your Daily Appetizer ... Say please and thank-you #2 Smile #3 Listen more than you talk #4 Avoid saying, “To be honest” #5 Treat everyone with respect #6 Prospect regularly #7 Learn to ask high-value questions #8 Gain... questions #8 Gain agreement for the next steps #9 Do what you say you will when you say you will it #1O Under-promise and over-deliver — — #11 Send handwritten thank-you cards Your Daily Appetizer