Welcome to Salesforce Wave the Analytics Cloud Mike Wood mike.wood@salesforce.com EMEA Wave Lead Robbert Douma rdouma@salesforce.com Director , Solution Engineering Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed or implied by the forwardlooking statements we make All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all Customers who purchase our services should make the purchase decisions based upon features that are currently available Salesforce.com, inc assumes no obligation and does not intend to update these forward-looking statements Customer Data Revolution 90% of the world’s data created in the last 12 months 10X Mobile Data by 2018 19X Unstructured Data by 2020 50X Product Data by 2020 Data is the Key to Unlocking Customer Insight Build Better Products Create Better Campaigns Close Deals, Faster Deliver Better Service Keep Customers for Life “Intensive users of analytics are 2.6 times more likely to have a significantly higher ROI than competitors.” McKinsey & Company Legacy BI Tools were Not Designed for You and Me We are Spoilt in our Personal Lives Introducing Wave: The Salesforce Analytics Cloud Analytics for the rest of us Everyone Can easily find insights Mobile Platform Everyone For any CanInsights easily to get answers anddata, insight action any app Mobile Insights to Action Platform For any data, any app Salesforce Enters BI Market with a Bang “It was slick, easy, secure and powerful No doubt, this is a rare combo for an enterprise app.” “GE Finance executives couldn't find enough good things to say about Wave The superlatives included "disruptive, revolutionary, simple, fast, game-changer," and the future.” “Salesforce.com will not be left out of the big data boom, and it’s hitting it in a way that suits its mainstream customers…” Unlock the Power of Self-Service Analytics SOS Self-Service Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 Mobile App APIs AppExchange Desk Everyone Gets Answers Faster than Ever Simple user interface, inspired by consumer apps Interactive dashboards for business insight SOS Self-Service Mobile Social Customer Communities Self-Service Service Email Self Service Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 APIs Mobilefast App Drill to any data point, lightning AppExchange Desk Explore Any Data, From Any Location SOS Self-Service Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Answers at Your Fingertips Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 Mobile App APIs AppExchange Desk Mobile first user experience, slice & dice any data Create responsive dashboards on-the-go Present right from your phone SOS Self-Service Mobile Social Customer Communities Self-Service Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 Mobile App APIs AppExchange Desk “BI is the number two priority in mobile applications for the first time ever, trailing only email.” Dresner Advisory Services Mobile Data-Driven Collaboration, Baked Right In SOS Self-Service Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 Mobile App APIs AppExchange Desk Have a Conversation with Your Data Share in Salesforce, no export or email needed Analytic apps distributed to any user SOS Self-Service Mobile Social Customer Communities Self-Service Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 APIs AppExchange Secure sharing across your organization Mobile App Collaboration Desk Secure, Cloud Platform for Any Data SOS Self-Service Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Connect and Mash-up Any Data Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 Mobile App APIs AppExchange Desk Connect to any source, delivered in the cloud Any type of data, not just structured Build multi-data analytic apps SOS Self-Service Mobile Social Customer Communities Self-Service Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 APIs AppExchange Desk Mobile Appcome to expect Security & Governance you have “By 2017, more than 50 percent of analytics implementations will make use of event data streams generated from instrumented machines, applications and/or individuals.” Gartner Platform “Secret-Sauce” Allows Limitless Exploration SOS Self-Service Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 Mobile App APIs AppExchange Desk Import & Query Any Data, Fast Compression increases speed, & allows mash-ups Key-value store offers flexibility, for any data SOS Self-Service Mobile Social Customer Communities Self-Service Service Email Phone/ CTI Live Chat Agent Console Inverted index delivers speedSalesforce1 for real-time queries APIs AppExchange Desk Mobile App Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Search Based Growing Partner Ecosystem Integration Partners Consulting Partners Predictive Partners Leading Information Providers Across Every Industry ISV Partners Introducing Wave: The Salesforce Analytics Cloud Analytics for the rest of us Everyone Can easily find insights Mobile Platform Everyone For any CanInsights easily to get answers anddata, insight action any app Mobile Insights to Action Platform For any data, any app Wave Playground: Experience it Today https://www.salesforce.com/analytics-playground/ Thank you [...]... Every Industry ISV Partners Introducing Wave: The Salesforce Analytics Cloud Analytics for the rest of us Everyone Can easily find insights Mobile Platform Everyone For any CanInsights easily to get answers anddata, insight action any app Mobile Insights to Action Platform For any data, any app Wave Playground: Experience it Today https://www .salesforce. com /analytics- playground/ Thank you ... Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 APIs AppExchange Secure sharing across your organization Mobile App Collaboration Desk Secure, Cloud Platform for Any Data SOS Self-Service Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Connect and Mash-up Any Data Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 ... APIs AppExchange Desk Connect to any source, delivered in the cloud Any type of data, not just structured Build multi-data analytic apps SOS Self-Service Mobile Social Customer Communities Self-Service Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 APIs AppExchange Desk Mobile Appcome to expect Security & Governance... Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 Mobile App APIs AppExchange Desk Have a Conversation with Your Data Share in Salesforce, no export or email needed Analytic apps distributed to any user SOS Self-Service Mobile Social Customer Communities Self-Service Service... Compression increases speed, & allows mash-ups Key-value store offers flexibility, for any data SOS Self-Service Mobile Social Customer Communities Self-Service Service Email Phone/ CTI Live Chat Agent Console Inverted index delivers speedSalesforce1 for real-time queries APIs AppExchange Desk Mobile App Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Search Based Growing Partner... percent of analytics implementations will make use of event data streams generated from instrumented machines, applications and/or individuals.” Gartner Platform “Secret-Sauce” Allows Limitless Exploration SOS Self-Service Communities Mobile Self-Service Social Customer Service Email Phone/ CTI Live Chat Agent Console Knowledge SLAs & Collaboration Analytics Analytics Cloud Base Entitlements Salesforce1 ... Partners Introducing Wave: The Salesforce Analytics Cloud Analytics for the rest of us Everyone Can easily find insights Mobile Platform Everyone For any CanInsights easily to get answers anddata,... selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce. com, inc is included in our annual report on Form 10-K for the. .. report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section