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Giáo trình Tiếng Anh chuyên ngành thư ký văn phòng English for secretaries: Phần 1, Giáo trình Tiếng Anh chuyên ngành thư ký văn phòng English for secretaries: Phần 1, Giáo trình Tiếng Anh chuyên ngành thư ký văn phòng English for secretaries: Phần 1, Giáo trình Tiếng Anh chuyên ngành thư ký văn phòng English for secretaries: Phần 1, Giáo trình Tiếng Anh chuyên ngành thư ký văn phòng English for secretaries: Phần 1
s GIÁO DỤC VÀ Đ À O TẠO H À N Ộ I ĐÀO THỊ HƯƠNG G I A O T I Ê N G A N H T H Ư K Ý E N G L I S H T R I N H C H U Y Ê N V Â N F R N G À N H P H Ò N G S E C R E T A R I E S (Dùng trường THCN) N H À X U Ấ T B Ả N H À N Ộ I - 2006 V Lời giới thiêu A Tước ta dang bước vào thời kỳ công nghiệp hóa, Ì V đại hóa nhằm dưa Việt Nam trở thành nước công nghiệp văn minh, đại Trong nghiệp cách mạng to lớn đó, công tác đào tạo nhân lực giữ vai trò quan trọng Báo cáo Chính trị Ban Chấp hành Trung ương Đảng Cộng sản Việt Nam Đại hội Đảng toàn quốc lần thứ IX rõ: "Phát triển giáo dục đào tạo động lực quan trọng thúc đẩy nghiệp công nghiệp hóa, đại hóa, điều k i ệ n để phát triển nguồn lực người - y ế u t ố để phát triển xã h ộ i , tăng trưởng kinh t ế nhanh bền vững" Quán triệt chủ trương, Nghị Đảng Nhà nhận thức đắn tầm quan trọng chương nước trình, giáo trình việc nâng cao chất lượng đào tạo, theo đề nghị Sở Giáo dục Đào tạo Hà Nội, ngày Uyban 23/9/2003, nhân dân thành phô Hà Nội Quyết định 5620IQĐ-UB số cho phép Sở Giáo dục Đào tạo thực đề án biên soạn chương trình, giáo trình trường học chuyên nghiệp (THON) Trung Hà Nội Quyết định thể quan tâm sâu sắc Thành ủy, UBND thành phố việc nâng cao chất lượng đào tạo phát triển nguồn nhân lực Thủ đô Trên sở chương trình khung Bộ Giáo dục Đào tạo ban hành kinh nghiệm rút từ thực tế tạo Sỏ Giáo dục Đào tạo đạo trường THON biên soạn chương tổ chức trình, giáo trình cách khoa học hệ thống cập nhật kiến thức thực tiễn phù hợp với đối tượng học sinh THCN Hà Nội Bộ giáo trình tài liệu giảng dạy học tập trường THON Hà Nội, đồng thời tài liệu tham khảo hữu ích cho trường có đào tạo ngành kỹ thuật - nghiệp vụ đông đảo bạn đọc quan tâm đến vấn đề hướng dạy nghiệp, nghề Việc tổ chức biên soạn chương trình, giáo trình nhiều hoạt động thiết thực ngành giáo dục đào tạo Thủ đô để kỷ niệm "50 năm giải phóng Thù đô ", "50 năm thành lập ngành " hướng tới kỷ niệm "1000 Thăng Long - Hà năm Nội" Sở Giáo dục Đào tạo Hà Nội chân thành cảm en Thành ủy, UBND, sỏ, ban, ngành Thành phố, Vụ Giáo dục chuyên nghiệp Bộ Giáo dục Đào tạo, nhà khoa học, chuyên gia đầu ngành, giảng viên, nhà quản lý, nhà doanh nghiệp tạo điều kiện giúp đỡ, đóng góp ý kiến, tham gia Hội đồng phản biện, Hội đồng thẩm định Hội đồng nghiệm thu chương trình, giáo trình Đây lẩn Sở Giáo dục Đào tạo Hà Nội tổ chức biên soạn chương trình, giáo trình Dù gắng chắn không tránh khỏi thiếu sót, bất cố cập Chúng mong nhận ý kiến đóng góp bạn đọc để bước hoàn thiện giáo trình lần tái sau GIÁM ĐỐC SỞ GIÁO DỤC VÀ ĐÀO TẠO I N T R O D U C T I O N AIMS OF COURSE English for Secretarỉes is a speaking, listening, reading and vvriting course for learners who are either in or training for the posts as secretaries or personal assistants The materials are designed for learners át the pre-intermediate level or above The course covers the four skills of listening, speaking, reading and vvriting, as well as improving pronunciation and building vocabulary Particular emphasis is placed ôn speaking and vvriting The primary goal of the course is to teach communicative competence, thát is, the ability to communicate in English according to the situation, purpose, and roles of the participants in secretarial contexts COURSE LENGTH AND COMPONENTS The course spreads in the two last semesters in the college with 180 classes The Student's book contains 13 units and review units Each unit has a language study vvhich highlights and practices language appropriate to the secretarial world, as follow: Secretarial jobs and duties Reception Office equipments Business meetings Face -to-face and telephone messages and aưangements Social communication Listening passages and reading texts act as input tasks, íocusing ôn both iníormational content and language content In tùm, this input is used as the basis for output tasks, íocusing ôn the speaking and writing skills The listening and reading materials are based around: Face-to-face dialogues Telephone calls Topical iníbrmation Memos, letters, minutes, reports The writing activities give practice in the formulation of letters, memos, minutes, reports, and E-mail The practical exercise in each unit are grouped into two topical and íunction sections These sections are referred to as "cycles" in the teaching notes The workbook provides a variety of exercises thát develop students' proficiency with the grammar, vocabulary and skills work presented in the Student's Book The vvorkbook can be used for homework The Audio Cassettes are for use in the classroom They contain naturalsounding recording of the conversations, Pronunciation exercises and Listening activities in the Student's Book STRUCTURE OF ONE UNIT AI Each main unit contains: Snapshot: The snapshols present interesting iníòrmation or pictures thát introduce the topic of a unit There are also some questions relating to unit topical discussion Conversation: The conversations introduce the grammar in a communicative context and present íunctional and conversational expressions Language study: The grammar is presented with new íunctions thát is followed by controlled and free communicative practice activities Word povver: The word po\ver activities develop learners' vocabulary through a variety of interesting tasks or collocation exercises Pronunciation: These focus ôn important íeatures of spoken English including stress, intonation reductions Listening: The listening activities develop a wide variety of listenino skills, including listening for details, inferring meaning from contexts choosino False or T r ú c Readỉng: The readings develop a variety of reading skills, includino reading for details, skimming and making inferences Sometimes translation of letters, memos, reports provides better understanding Writing: The writing exercises include practical writing task thát extend and reiníorce the teaching points in the unit Especially, in business letters and routine correspondences, learners must follow the rule of vvriting BI Each revievv unit contains: - Grammar summaries - A variety of practical exercises thát help students consolidate what they learnt from some previous units There're appendixes, glossary, tape-scripts and key sections át the back of the book as the reference for teachers and students , We hope thát you will like using English for Secretaries and find Ít usefuỊ, interesting Our goal is to provide teachers and students with activities thát make the English class a time to look forward to and, át the same time, provide students with the skills they need to use English outside the classroom, for their future jobs as well Please let us know how you enjoy Ít and gocxi luck ! M E E T I N G O F F I C E S T A F F I OBJECTIVES • • • Use wetl the questions and statements with the verb " T O BE", Ordinary verbs át Simple present tense Check and exchange personal information about names, jobs or positions in the hierarchy Be friendly wỉth others CONTENTS - Topics: Greetings, introductions, names and job titles - Language: Wh-questions and statements with be, Ordinary verbs át simple present tense - Vocabulary / pronunciation: Job titles, the Alphabets - Skills work: Listening and checking personal iníòrmation Greetings, introducing and identiíying yourself or someone else Talking about one's jobs or job titles Reading about some different greeting customs Writing a personal profíle - Follow ú p : Make a conversation, Listen and complete the dialogue (VCD) l.SNAPSHOT í) Listen and practice Popular First Names in the United States For females For malcs Christopher David James Jason Joshua Matthevv Michael Robert Ashley Jennifer Jessica Katherine Lisa Michelle Nicole Sarah John Steven Kimberly Stephanie What is another lìrst name for a male in English? for a female? Wha[ is your íavorite first name in English? Lisl some popular names in your country I - l - M * «1 t CONVERSATION Introducing yourselí A : Good morning, vou must be Mr Silver's new secretary B : That's right My name is Kathleen Devvitt, bút everyone calls me Kathỵ A : Wclcome to Diamond I'm Annette Carlson You can call me Annctte B : What you do? A : I'm the Office Manaaer r u sho\v you around and introduce you to a fe\v people B : Thank you A : First of all, there's vour desk over there B : Ôn the left? A : That's right Whv don't you look through Ít? B : Okay A : See if there's anvthing else you need beĩore ì take you to the sioreroom 10 B / Listen again VVhat the speakers say? Check W) the phrases you hear lệ a r m sorry about thát b ì have a complaint about c What's the problem? d Ah, yes, it's our mistake e We'll take care of Ít right away f Could you give me a few details? Dialogue one _ u • • ũ • Dialogue two r ^ • READING Consumer Affairs How to complain to - and about - a Busĩness Do you know how to complain to a business? Dear Annabelle, My ne\v car has a problem: Every few hundred mites, more oil needs to be added ì think this means something is broken Each time ì take the car into the dealer, though, the service people insist thát nothing needs íixing What can ì do? Broken Down in Detroit Dear Broken Down, ì don't kno\v much about cars, bút ì can diagnose your problem: You're dealing \vith an unresponsive business Fortunately, there are many things you can do: For starters, complain to the business, in person or by phone Explain the problem in a way thát is íìrm bút nót rude If you don't seem lo be getting anyvvhere give úp - for the moment Find out vvho you're talking to and who you should talk to next Make notes of what's been said Next, complain in writing to the person whose name you \vere given or lo someone in the business's customer-service department To make your \vritten complaint eíĩective, type Ít, state the facts fully bút brieĩly, and enclose copies of relevant documents like receipts and warranties If you 149 still don't get a satisíactory response send vour lener to the business's legal department or president If no one within the company has helped you it's time to take your complaint to people outside the company Check your phone book for the numbers of the Better Business Bureau and local consumer groups Find om vvhether your local newspaper or radio station has a consumer hotline This might sound Iike a lót of work, bút it's worth Ít As a consumcr, you like a lót of work, bút it's vvorth Ít As a consumer, you have certain rights Stand úp for thèm! AnnabeHc AI Read the column Based ôn the advice in the letter, explain what each of these consumers did wrong Then say what each should have dom When Maria's nevv TV didn't work, she vvent back to the store to complain The salesperson she spoke to didn't seem to care, so Maria began yelling át him She kept yelling, even vvhen he turned to help another customer Ed couldn't get his new computer to work Feeling angry and ííustrated, he immediately began looking for consumer groups to complain lo When Alex couldn't get any help by complaining ôn the phonc, he sém the customer-service department a ten-page handwritten letter thát explained his problem fully BI Pair work Talk about these questions Which of these advicc have you used or vvould you use/ why? What che can you when you have a complaint about a business? Are there organizations in your country thát help f)eople vvhen they have complaints? What are they? 10 WRITING Choose one of these situations and write a letter describing the probỉem and what neecỉs to be done ì There are several things thát need íìxing in your apartment You bought an appliance thát doesn't work You took Ít back bút the clerk reíused to exchange Ít 150 FOLLOW ÚP AI Making apologừs Role play thỉs phone call between another customer who is sun waiting for the brochures and yourseự Ansvver the phone Explain why you are calling Apologize, explain why you haven't sent the brochures Respond Promise to mail inĩormation today > , Finish the can BI Complete the dialogue and then listen to the Video CD and check: Receiving a complaint Jane : C ould yoư ten me \vhat is the problem? Edward : recently, the problem has (Ì) packing Jane : Could you be more speciíic, please? Edvvard: Yes, \vhen you send me the product, (2) Ít is damaged Jane : Is Ít also damaged inside? Edward : Yes, Ít is sometimes Jane : Is this the first time you (3) to complain? Edvvard : Yes, Ít is Jane : Are there any other problems? Edward : Yes, occasionally, the delivery arrives a day late Jane: (4) ? Edvvard: Yes Ít has happened often Apologiùng Jane : Thank vou for (5) to these problems Edward: Well ì hope you (6) for me Jane : Yes, Ì am very sorry to hear thát you've had these difficulties 151 Edward : Jane : Edward: Jane: That's OK, bút ì expect to (7) soon Yes, sứ ì (8) your complaini straighi OK, thank you, goodbye Goodbye New words ôn another line : bận nói chuyện đường dây khác see to sth = attend to or deal with sth : lo liệu, xử lý stuck (adj): bị kẹt, dính omission(n): bỏ quên, sót error (n): lỗi, sai sót= mistake, fault handle (v): xử lý, lo liệu = manage, deal with reliable (adj): tin cậy = dependable mix-up (n): lộn xộn, rắc rối nuisance (n): điều phiền hà, chuyện rắc rối fussy (adj): to tiếng, làm ồn to stamp: đóng dấu íragile (adj): dễ vỡ, dễ hỏng to appreciate : thông cảm, tán thưởng to disturb: quấy rẩy, xáo trộn accordingly(adv): tương ứng, đó, deadline(n): hạn chót to fix : điều chỉnh, xếp investigation(n): to compensate : to stand : to trace : to sét things straight : to send o f f : to apologize : short of staff: íeature (n): to reprint: điều tra, xem xét bồi thường, đền bù (nằm) tình hình, hoàn cảnh theo dấu = follow, discover sửa chữa, xếp lại gửi (qua bưu điện) xin lỗi thiếu nhân viên đặc điểm, khía cạnh in lại administration(n): participant(n): disadvantage(n): visual material: to overcome : outward(adj): conventional (adj): aim (n): medium-sized(adj): man-hour(n): flat rate : quan, ban quản trị người tham dự bất lợi, khó khăn tài liệu, hình ảnh vượt qua, khắc phục = deíeat xa, khỏi truyền thống, quy ước mục đích, mục tiêu cỡ vừa, trung bình giò công, công việc Ì người làm Ì giá đồng loại, giá cố định 153 l R E V I E W o OBJECTIVES • • Rèviewing all the structures learnt in units - Duing exercises to practice skills work GRAMMAR Can I Could for asking to leave a message Will for spontaneous decisions We also use wỉll when we make decisions as we are speaking Reported speech Mĩ X (person) want (s/ ed) ten / tells / tuld would like ('d like) ask (s/ ed) (Somebody) you /her / him / to something thèm / us Miss Jones Leaving messages about past actions Leaving messages about future actions YVays of making arrangements We often use the Present C ontinuous tense to talk about future plans and arrangements Present progressive (for arrangements) Will (for sudden decisions and promises) Fixing a time: Ways of making an appointment - Suggesting a time 154 - Saying YeslNo Accept or decline the appointment Booking the tickets/ hotel room The future continuous tense: Subjects will be Verb-ing Subjects will nót be Verb-ing Will Subjects be Verb-ing ? Passive voice: Be + Past participle Have or get something done LIse "have " or "get something done " to describe a senice perỊormed Ịor you bv someone else VVays of apologizing and accepting an apology Apologizing Accepting an apology Handling complaints EXERCISES A- Correct the mistakes in these sentences Ì Joachim is engineer He work in the Frankfurt office You work for IBM, doesn't you Had you a sood journey? ì stark uorking át this company when ì left school When joined you the company? Did you went to last year's sales coníerence? Anita works in After - sales - she's dealing with customer complaints We develop a ne\v model át the moment 10 Would you like seeing the íactory after lunch? l i Are vou interesting in sports? 12 ì plav otìcn tennis and ì sometimes play golf 155 B - Match the function to the actual words Introduce a colleague Ask for information about a product Ask who someone vvorks for Invite someone to something Offer to take a message Say what you Ask someone about their interests Ask to speak to someone ôn the phone a Can ì give him a message? b Pm responsible for enquires about our products c Have you mét Ms Suzuki? d Do you play any sports? e Who you work for? f Could ì speak to someone in Accounts, please? g How about a drink after the meeting ? h Could you send me some iníbrmation ôn your íìlter systems? 2.TELEPHONING Choo.se the missing wordsfrom the box Hello, who's thát Just a , please r u i f she's here r u get the information you want, You asked me to Sorry, he's nót You can Well, ì can ring 156 after back in moment , please when ì was in town again át the moment him any evening six o'clock later i f it's convenient calling reaclì hoìd the Huê úp see READING Tlìis is the programme for the con/erence Look át and read the memo /rom the Director Then make the changes to the programme June 15 Director's VVelcome and Annual Report Coffee New products : KK90 Break Ne\v products : KS300 Lunch New marketing strategies Tea Regional reports Dinner Tour of the Grand Palace June16 New products : KF 5000 Coffee New marketing strategies Break Question and ansvver Lunch Plan for the next year Tea Presentation of Sales Awards Dinner Dance MEMO From: The Director To : Lee Bristow ì would like to make a few changes to the programme There are quite a few important sessions thát we have to try to fit into the schedule, and ì feel thát a few sessions are nót very important First of all, Uiere is no time to present the K16000, so we need to find a time for thát is a very important new product ì suggest thát we ửiis after coffee ôn 16 June The New marketins strategies session then comes after the break There will be no question and answer session ì also think thát we need time for a detailed report ôn this year's sales The only vvay ì can see to this is to change the programme for the atìemoon of 16 June The report ôn this year's sales will come after lunch, followed by the Plans tbr next year session The Sales Awards can be presented át dinner ôn 15 June 157 A/ Match the two halves of the sentences below It's likely 2.1'm certain Perhaps It's unlikely She's certain a thát she'll get a promotion át work b thát computers will be essential to daily life by 2002 c VU go to Spain next years, ì don't know d thát r u live to see the year 2010 e thát economic problems will be solved by 2020 B/ Do this qui/ What are your personal standards ? Ì A colleague obtains a coníìdential report from a competitor contains iníormation important to your sales effort Would you read Ít and use Ít? Definitely • Probably • Possibly • Deíĩnitely nót • You have to pick úp your child ííom school early even though you have an important meeting át work This has happened íbur times in the past month Would you ten your boss the truth? Deíinitely ũ Probably • Possibly D Deíìnitely nót • You've been svorking late and ôn \veekend Recently you had lunch with an old íriend and picked úp the tab When the bin comes, would you put Ít ôn your next expense account? Definitely Probably • Possibly Ũ Deíìnitely nót n Do you think the following are a serious problem (1), a minor problem (2) or nót an ethical problem (3) át work? Taking office supplies home Copying computer soft\vare for personal use 158 • • n n Making personal calls ôn the company phone Calling in sick vvhen you need a day off Sharỉng company discounts with a íriend Padding expense accounts ũ • • MAKE SENTENCES FROM THE SUGGESTIONS Ì Mr Graber / inspect / the new offices / next week The Chairman / call a meeting / soon Mary / go ôn holiday/ August Mrs Landíorms / phone /you / tomorrow The meeting / last / about three hours The seminar / be / in report The iníormation / take place / Stockholm The exhibition / be / conference room WRITING Plan for a meeting Write slìort ìetter to Edward — your partner to arrange a meeting Include these points: - you will need to meet for two days to discuss the agency agreement - you will arrive ôn Sunday evening - invite her out to dinner ôn the 14"' - ask her to book you a hotel room for the nights of the 13 and lain thát you will fly to Budapest the evening of the 15 lh lh VOCABULARY Matclì the verbs in coìumn A to the nouns in column B like this: A B Ì enclose a an appointment make b a conference attend c a table book d a registration form reserve e a reservation confirm f a room Now complete ttìis letter ttsing some of the above expressions 18 July02 Dear Emil, Thank you for your letter of July asking me to the in September of Ihis year ì my Please for four nights át the nearest hotel ì \vould like to meet Mr Paterson ôn the second night of the conference Please for two people in the restaurant for thát night LANGUAGE IN USE AI Match the/unction ôn the left to the words you would use ôn the nghi inviting accepting •; coníirming arranging canceling thanking a ì am pleased to contìrm your meeting with Ms Smith b Thank you for your hospitality while ì was in Bangkok c ì will be pleased to attend the launch of your new range of d Please book a room for the night of 27 july e We are pleased to invite you to the launch of our new range f ì am afraid ì vvill nót be able to keep my appointment ôn BI Before Paul goes to Melbourne, he has to meet his colleague Sandra to discuss the budget for the plant Put the sentences below in the correct order to form theỉr conversation Begin like this: 160 ỉ LÃ Good morning, Paul speaking j • Well, are you free ôn Wednesday? k • Bye • PHI seeing Helen át lo, and Fm having lunch with the sales manager How about ? m í Hello Paul, this is Sandra Beíore you go to Melbourne, ì just want to go over the budgei with you n Li Tuesday vvould be fine What time? o • Fine When would suit you? p • I*m sorry, ì can't manage Wednesday I'm intervievving all day How about Tuesday? q OK Tuesday afternoon át That's fine r u see you then MATCH THE SENTENCES FROM 1-8 WƯH a-h TO DECIDE WHAT EACH PERSON IS DOING Ì Can ì smoke here? Could ì ask him to call me as soon as possible? Have you íinished thát sales report yet? Do you think sales will continue to rise next year? 5.1'm soưy, bút will you excuse me for a moment? ì have to talk to someone Let's séc I'm meeting a client in the aíternoon As you can see, sales rose sharply in June Is this the shipping department? The last shipment we received from you was damaged a ending a conversation b making an appointment c asking about rules and regulations d discussing future prospects e leaving a phone message f describing a graph g checking ôn progress h making a complaint Choose a reply to eơclì sentence /rom the list beìow: - Sure was nice speaking to you - Of course n i give him your message as soon as he gets back 161 - OK Then how about the morning? - How does thát compare with last year? - Nót yet I'm working ôn Ít right now - I'm sorry to hear thát Can you give me some details? - Pin sorry I*m aíraid it's nót allowed here - Well, ì think they might 10 READING Read the passage about telephone meetings and TV con/erences and answer the questions nhích follow In the 1970s a number of telecommunications administration introduced a new idea: telephone meetings or conferences by telephone The form of the coníerence depends ôn the number of participants and where they are located When a number oi people in different locations are involved, a multiple, or coníerence call is needed When there is a group of people in one location, they use a loud-speaking telephone or a coníerence telephone with headsets The ideas of telephone instead of personal meetings is to avoid travel expenses and time lost vvhile traveling The disadvantage of such meetings Is thát you can neither see the other people involved nor show any visual material This is overcome when a conference TV service is used The comparison below is one thát Swedish Telecom made in 1981 Alternative A Three people fly from Lulea to Stockholm for a meeting from to 12 a.m The outward journey is made the day beíore Three participants are from Stockholm Convers ational Costs are in s $ meeting $554 162 Alternative B The three Lulea participants remain in Lulea and sét úp the meeting as a TV coníerence Travel costs for Lulea participants Travel costs for Stockholm participants TV meeting $5 $12 $44 $120 Allovvable flat-rate expenses Hotel accommodation Charge for TV meeting 27 hours Man-hours betvveen Bám 8a m and 5p.m for Stockholm group hours Man-hours between 8a.m and 5p.m for Stockholm group 42 hours Man-hours outside above time for Lulea group Cost saving (no allovvance for time saving) Cost saving (hours betvveen 8a.m and p.m) valued át $20 Time saving for TV meeting $450 11 hours 11 hours $251 $531 56 man-hours Talk about these questìons ì When are multiple calls required? When is a conference or louđspeaking telephone needed? What is the aim of telephone meeting? Why are there travel costs in Alternative B ? What is the hotel rate per person per night in the example? What is the disâdvantage of the coníerence TV service for people who live in small or mediuni-sized tovvns? 163 [...]... bathroom 4 VVORD POYVER stationery and office equipments 0 1 desk 2 (desk) drawer 3 desk chair/ swivel chair 4 íìling cabinet 5 bookcase 6 (water) íòuntain 7 typevvriter 8 calculator 9 computer (P.C) 10 diskette(s) 11 keyboard 12 monitor 13 reading lamp 14 telephone 15 Svvitchboard 16 typing paper 17 carbon paper 18 notepad 19 diarý 20 file(s) 21 envelope(s) 22 ruler(s) 23 (sét) square 24 paper clip(s)... sản phàm thư ng mại, bán cuộc họp, hội nghị buổi tiếp tàn biêu đồ lổ chức Giám đốc điều hành Trợ lý tổng giám đốc phòng tiếp thị phòng sán xuất phòng tài chính phòng nhân sự Trường phòng sản xuất - Finance Director: - Personnel Manager: - responsibility: - position: - hierarchy: - Personal Assistant: - training program: - structure: - cheek: - handshake: Adiectives: - íavorite: - popular: - formal:... use orýunctìon (something) be used can use (something) for V-ing to inýĩnitive Examples: Ì A modem is used to connect computers to phones = It's used for connecting computers to phones 2 Computers are often used to write letters = They're often used for writìng letters 3 ì can use the World Wide Web to find iníbrmation = ì can use Ít for finding information Practice AI Thỉnk of the/unction mả fill in... text ôn a screen ít is for sending copies of documents, etc ít is used for sending and receiving 33 Notes - "ít is for V-ing "describes the íunction of a piece of equipment - "/í is usedfor V-ing " also describes the function of a piece of equipment - "ít displays "'We also use the present simple to describe the function of a piece of equipment Group work Each group should select 10 different items of... Using the correct verb íbrm Listening and practicing the dialogue (VCD) 26 1 SNAPSHOT First days át the office Talk about the se questìons 1 What should you do to make acquaintance with your new colleague? 2 Should you talk about stationery and office equipment íirst? Why? Or Why nót? 3 Is official work difficult for everyone? And for secretaries? 4 Ten us the feeling ôn the first day you come to the office?... Equipment 1 Word processor Function Displays ôn a ít is 2 Dictating machine 3 Telex 4 Facsimile machine Advantages - You can see the whole text for recording - secretaries don't to day and ít is used and - inexpensive receiving posting ít is copies of documents, pictures, etc onto BI Complete the sentences below using the informatỉon /rom the table (choose the nghi/unction) The first one has been dom foryou... staple(s) 27 punch 28 tape 29 (a pair of) scissors 30 glue 31 cutter bar 32 calendar 33 waste basket 34 letter basket 35 brochure (s) 36 catalogue(s) 37 magazine(s) 38 blotting pad 39 papervveight 40 box(es)/ container(s) 41 fax machine/ íacsimile 42 photocopier 5 CONVERSATION Use of equipments 31 Daniel: Hey! A nice computer! What's this for? Andrea: That's modern It's used to connect the computer... instructed you to tighten úp ôn the arrangements for the storage and supply of stationery and equipment, these sún leave much to be desired AU the cupboards are in a state of disorganization and ì can nót rely ôn íinding even the most essential piece of equipment Ôn Friday, for example, ì was obliged to spend the best pari of half an hour looking for a paper clip before coming across a box of thèm hidden under... Listen ancỉ practice sayiììg the alplìabet A B c D E F G H ì J K L M N 0 p Q R s T u V vv X Y z a b c d e f g h í j k 1 m n o p q r s t u V w X y z 8 LISTENING Listen and compìete the foỉlawing form Car insurance Mr./Mrs/Miss/Ms (delete as appropriate) First name(s) Male 0 female 0 For a free quotation, phone ỉ t ỉ ĩ Address: Number : Street: Town/city: Country: Postcode: Insurance Area code: Number:... as follows: ai ỉntroducing and identi/ying yoursel/ Formal: How do you do? I'm How do you do? My name's Iníormal : Hello, my name's bi Replying to introductions and identifying Formal: How do you do? Pm How do you do? My name's Pleased to meet you My name's Inĩormal: Hello, my name's Nice to meet you My name's [2 yourseự cl Introducing someone else Formal: Fd like to introduce you to Can ì introduce ... calculator computer (P.C) 10 diskette(s) 11 keyboard 12 monitor 13 reading lamp 14 telephone 15 Svvitchboard 16 typing paper 17 carbon paper 18 notepad 19 diarý 20 file(s) 21 envelope(s) 22 ruler(s)... Hà năm Nội" Sở Giáo dục Đào tạo Hà Nội chân thành cảm en Thành ủy, UBND, sỏ, ban, ngành Thành phố, Vụ Giáo dục chuyên nghiệp Bộ Giáo dục Đào tạo, nhà khoa học, chuyên gia đầu ngành, giảng viên,... biên soạn chương trình, giáo trình nhiều hoạt động thiết thực ngành giáo dục đào tạo Thủ đô để kỷ niệm "50 năm giải phóng Thù đô ", "50 năm thành lập ngành " hướng tới kỷ niệm "10 00 Thăng Long