MINISTRY OF EDUCATION AND TRAINING NATIONAL ECONOMICS UNIVERSITY THE RESEARCH WORKS COMPLETED AT NATIONAL ECONOMICS UNIVERSITY Supervisors: NGUYEN XUAN HAO Assoc Prof Dr DANG DINH DAO Judge 1: Assoc Prof Dr Le Anh Tuan THE IMPACTS OF LOGISTICS SERVICES ON BUSINESSES OPERATION’S EFFICIENCY OF MANUFACTURING ENTERPRISES IN QUANG BINH PROVINCE Judge 2: Prof Dr Dinh Van Tien Judge 3: Dr Nguyen Thanh Hieu Major: Commerce Business (Economics and Trade Management) Code: 62 31 01 21 The doctoral thesis shall be defenced in front of the Doctoral Thesis Assessment Board at level on At: ……… Day …… month … year 2015 SUMMARY OF DOCTORAL THESIS IN ECONOMICS For more information about the doctoral theses, please read references at: - Vietnam National Library - National Economics University Library HA NOI - 2015 INTRODUCTION Introduction The overall structure of the thesis consists of: Introduction (12 pages) presents the achieved main findings, overviews, objectives, subjects and the research scope of the thesis; Chapter (50 pages) deals with the basic theoretical background about the impact of logistics services on the efficiency of the business operation (BO ) of manufacturing enterprises (ME ); Chapter (61 pages), analyzes the impact of logistics services on the efficiency of business operation, manufacturing enterprises in Quang Binh province Chapter (47 pages) proposes the directions /orientation and solutions of logistics services to improve the efficiency of the business operation and manufacturing enterprises in Quang Binh province; Conclusion, the research categories and references (from page 160 to page 169) To interpret and demonstrate the research issues, the thesis uses 19 tables, 25 charts, figures and 09 diagrams; as well as the secondary data and the results of primary data processing mentioned in the attached 05 appendix The main results obtained in the thesis: (i) The interpretation of the theoretical background of the logistics services with the BO of ME in the condition of opening services market ; (ii) Research and propose a model of the basic factors / of logistics services which impacts on the efficiency of BO of MO; (iii) Conclusions related to both qualitative and quantitative aspects of the logistics services impact on the BO’s efficiency of ME in Quang Binh province; (iv) Suggesting directions and solutions of logistics services to enhance the business operation’s efficiency of the manufacturing enterprises of Quang Binh province, along with a number of proposals to create environment and conditions to implement the objectives of the given solutions Rationale of the research After nearly 30 years of innovation and integration, Vietnam has gained very important achievements in the fields of socio-economic life in which the innovation of points of view and economic policies making positive and powerful changes to goods market and services Along with the country, Quang Binh’s economy keeps on growing positively, technology science is applied into the fields of production and business actively, such as: construction, transportation, commerce, warehouse services, customs services, distribution services, The types of services, especially logistics services has developed with more and more diversity and variety [8] Logistics services play an important role in helping to improve the management efficiency, minimizing business costs and enhancing the competitive competence in order to solve both inputs and outputs of every enterprise [8],[11],[15] Accordingly, logistics services will have extremely positive impact on BO of ME in Quang Binh province Logistics services are a commercial operation, whereby traders organize to carry out one or more tasks including receiving distribution goods, storing, warehousing, doing customs procedures and other paperwork procedures, consulting customers, packaging, marking code, delivering goods or other services involved in commodity agreed by customers to receive remuneration Logistics services spelled in Vietnamese is "Lo-gi-stic" service [25] In the context of international economic integration, Vietnam has been implementing commitments of opening market service (from 2013 with the ASEAN, from 2014 with the WTO) for 10/11 service sectors, the promotion of logistics services’ positive impact on BO is regarded as one of the important measures for Quang Binh’s enterprises to achieve higher and higher efficiency Logistics costs occupy a large proportion of about 21% of product consumption revenue of ME [44] However, the actual survey showed that a large number of logistics services in Quang Binh province has been still bad, especially the ME having the logistics services in terms of inventory management, customers, components (logistics inputs / outputs) and functions, have not really met the development requirements in the context of international integration This makes BO efficiency and competive competence of the ME in Quang Binh province which was too low compared to other countries in the region and they have been even lower when Vietnam officially opened the service market Therefore, in order to support actively ME in Quang Binh with the purpose of increasing competive competence and BO effectively, it is extremely necessary to choose the title "The impacts of logistics services on businesses operation’s efficiency of manufacturing enterprises in Quang Binh province” to meet the requirements of the innovation and development of enterprises today An overview of the researchs relates researches related to the thesis 3.1 The the domestic researches The research on logistics development has been carried out through the typical work [12], [21], [62], [68], [72]: Developing logistics in some Southeast Asian countries - The lessons for Vietnam (Vu Thi Que Anh, 2014); Logistics development in Vietnam today (Dinh Le Hai Ha, 2012); The development of logistics services in our country in terms of international integration (The Institute for Economic Research and Development, 2010); The development of logistics system on the East-West Economic Corridor (Trinh Thi Thu Huong, 2010); Regarding the development of logistical services (Logistics) of Japan (Le To Hoa, 2012) The research on potential mining solutions, opportunities and logistics applications: there are some studies [35], [42], [47], [59]: The solution of Vietnam logistics center development in order to enhance competitive competence for our country's economy (Tran Si Lam, 2012); The solutions of strengthening logistics functions for seaport system in Vietnam (Nguyen Thi Thu Ha, Tu Quang Phuong, 2012); Logistics - A form of services should be promoted in Vietnam (Nguyen Quoc Luat Nguyen Thi Bich Ngoc, 2013); Improving competitiveness for Vietnam logistics (Thai Anh Tuan and his fellow- workers, 2014) The research on the development of logistics services to the enterprise level, with typical work [7], [13], [34], [36], [40], [48]: The solutions of implementing M&A operations effectively of logistics enterprises in Vietnam (Nguyen Thi Huong, 2013); The solutions of developing logistics services of business of manufacturing enterprises in Hanoi city (Dang Dinh Dao, 2009); Which way for the Vietnamese enterprises building supply chain strategy in the economy postrecession age (Nguyen Van Duc, 2011); The development of the retail market of consuming goods in rural areas (Pham Hong Tu, 2011); The innovation and reorganization of goods distribution services in accordance with the conditions of economic development in Vietnam (Nguyen Thuy Hien, 2011); The discussion of perspective approach when studying and applying logistics in the economy and business today (Dinh Le Hai Ha, Nguyen Xuan Quang, 2011) The study of the nature, role, content of logistics with typical work [6], [15], [43]: Logistics - The basics (Doan Thi Hong Van, 2010); Basics Issues of enterprise supplies logistics (Dang Dinh Dao, 2003); Logistics - Competence of application and development of Vietnam’s forwarding transportation service business (Nguyen Nhu Tien, 2009) 3.2 The abroad researches There were many studies about logistics, such as: International Logistics (A David and Richard D Pierre Stewart, 2006); International Logistics (Donald F Wood, Anthony Barone, Paul Murphy and Daniel L Wardlow, 2002); Reverse logistics (Nguyen Van Ha, 2010); Global Logistics Management: A Competitive Advantage for the 21st Century (Kent Gourdin, 2006); Essentials of Supply Chain Management, 2nd Edition (Michael H Hugos, 2006); Strategic Supply Chain Management (Shoshanah Cohen and Joseph Roussel, 2005); Management of Business Logistics: A Supply Chain Perspective (John J Coyle, Edward J and C John Langley Bardi, 2002); Streamlined: 14 Principles for Building & Managing the Lean Supply Chain (Mandyam M Srinivasan, 2004); Logistics Engineering & Management (Benjamin S Blanchard Prentice Hall, 2003); Logistics: Principles and Applications (John Langford, 2006); Integrated Logistics Support Handbook (James Jones, 2006); Logistics services were studied by many authors under the perspective or some specific areas, with the following typical work: The Relationships Among Supply Chain đặc, logistics and manufacturing strategies, and performance (Elisabeth Angelisa Gillyard, 2003) ; The impact of logistics strategy and logistics processes on service performance information technology (Katrina P Savitskie, 2003); Inbound Logistics as a source of competitive Advantage (Steven A Samaras, 2000) To guide practice for the transport and logistics, there are works: A Practical Guide to Transportation and Logistics (Michael B Stroh, 2006); (2) Transport Logistics: Past, Present and Predictions (Issa Baluch, 2005) Although, there were many domestic and abroad works studying about the logistics, but the problem goes deeper to the impact of logistics services on improving the BO’s efficiency of ME and specifically in Quang Binh province, up till now there has been no study published yet Research purposes The overall objective of this research is studying and proposing system of solutions to enhance the positive impacts and limit the negative impacts of logistics services on the BO’s efficiency of ME in Quang Binh province To execute the overall objective of the research, the thesis implemented the objectives and the following specific tasks as follow: - Systemizing the theoretical issues and practical logistics and the impact of such services on the BO’s efficiency of ME Analyzing the impact of logistics services on the efficiency of the ME in Quant Bin province and the issues raised in the development of logistics services to improve the BO’s efficiency - Proposing solutions in logistics in order to improve the efficiency of the ME in Quang Binh province Participants and scope of the reserach - Participants: studying the theoretical and practical issues about the impact of logistics services on business performance of manufacturing enterprises (These are investors producing and consuming products for profit) - Scope of the reserach: The theme focused on the impact of input services logistics (supplies and materials), logistics service output (consumption of products) and some other logistics services for the ME in Quang Binh province, including services undertaken by businesses themselves and outsourced logistics services Research methodology To achieve the research objectives, the thesis used a combination of qualitative and quantitative methods (presented in section 1.4 of Chapter 1) CHAPTER 1: THE BASIC THEORETICAL BACKGROUND ABOUT THE IMPACTS OF LOGISTICS SERVICES ON THE EFFICIENCY OF THE BUSINESS OPERATION OF MANUFACTURING ENTERPRISES IN INTERNATIONAL INTEGRATION 1.1 Logistics services and the relationship with the BO’s efficiency of ME 1.1.1 An overview of logistics services There are many definitions of logistics and logistics services under several different approaches, according to the approach in this thesis as follows: Logistics services are services related to entire ensuring operation of production and business process including the provision of inputs to the sale of products, organized ME by themselves or outsourced that have an impact on the business of each enterprise in the market 1.1.2 Classification and characteristics of logistics services 1.1.2.1 Classification of logistics services[15], [11], [37] Classification of logistics services is carried out according to the field with logistics services in production business and logistics services in the events; according to bỏ the exploitation of logistics operations with 1PL, 2pl, 3PL, 4PL; according to bỏ specialization including enterprises providing transport logistics, distribution, goods and services of specialized logistics services; the implementation process including inbound, output and recovery logistics goods subject with logistics, goods in a short shelf life, automotive logistics 1.1.2.2 Characteristic of logistics services [8], [45], [57] (1) Logistics services are not only a single activity but also a series of activities covering the manufacturing of products and the ship to customers; (2) A interdisciplinary commercial activity including many activities managed by many ministries and branches concerned; (3) Attached to all stages of the production process; (4) As the active support of businesses; (5) As a complete, highly development of transport delivery service ; (6) As the complete development of multimodal transportation services; and (7) The effect is based on the full use of IT achievements 1.1.3 The basic operations and relationships with BO’s efficiency of ME 1.1.3.1 The basic logistics operations that affect the BO’s efficiency of ME [5], [6], [72] including: Transport of technical materials and manufactured products; Supply of materials in enterprises; Procurement and leasing services; Reserve management in enterprises; Warehousing activities of businesses; Link of manufacturing systems and operations; Customer service; Packing; and management of information systems 1.1.3.2 The relationships of logistics services with BO’s efficiency of ME (1) Logistics services contribute to improve the technical level of production, rational and saving use of resources, minimize costs in the production process, enhance the competitiveness of businesses [8], [44] (2) To play an important part in ensuring the right time, right place (JIT), thereby ensuring the production and business processes take place in a given pace, contributing to improve the quality and lower product cost, using business capital of enterprises effectively; (3) To assist managers to make accurate decisions in the business operation; (4) To contribute to increase the business value of the enterprises through the implementation of additional traffic services 1.2 The impact of logistics services to BO’s efficiency of ME and system of evaluation criteria 1.2.1 Business operation efficiency of ME 1.2.1.1 Business activities of ME 1.2.1.2 The nature of BO’s efficiency of ME BO’s efficiency of ME is an economic category reflecting the level of use of resources to achieve the goals identified by ME 1.2.1.3 The major criterion to assess BO’s efficiency of ME a) The groups of absolute criteria Business cost of ME (C - Cost): the smaller the cost per results unit (revenues or profit) is, the higher economic efficiency gets • Sales revenue of ME (S - Sales): The greater results per unit cost is, the higher economic efficiency is • The profit of ME (P - Profits) [1]: P = S - C (1.1) b) Group of criteria assessing BO’s efficiency • (ROS – Return on Sales) [63] H= K C [30], [33] In which: H is BO’s efficiency of ME; K is the finding earned from BO and C is the cost used to achieve that finding ROS = P S (1.2) S is sales in the period ROS shows how much profit of net income an ME makes after paying for taxes • (ROC – Return on Cost) [1], [63] ROC = P (1.3) C C is the total cost ME have to spend in order to complete the production and consumption of amount of products in the period (full price) ROC indicates how much profit that ME makes to conduct production and consumption after paying for taxes • The growth criterion (i) Revenue Growth (Sg) shows the trends and possibilities to expand market share as well as the scale of production and consumption of each ME increased or decreased Sg = S1 − S S0 ×100% (1.4) (ii) Growth of return on sales [73] (Rg) show the trends of ROS of each ME increased or decreased Rg = ROS1 − ROS ROS ×100% (1.5) 1.2.2 The impacts of logistics services on BO’s effieciency 1.2.2.1 The main elements of logistics services impact on BO’s effieciency [73] (1) The quality of logistics services; (2) the delivery of logistics services; (3) The flexible element of logistics services; (4) The price logistics 1.2.2.2 The impact of logistics services on saving cost of ME Factors of logistics services have a positive impact on saving logistics cost and business cost in general, specifically they have a positive impact on optimizing the flow of inputs and outputs of ME from production preparation to products distribution to final consumers [8] 7 1.2.2.3 The impact of logistics service on revenue growth of ME Logistics services contributed positively to orient the market and improve the ability of product consumption for ME 1.2.2.4 The impact of logistics services on the BO’s efficiency of ME Using outsourced logistics services ensures the work always operated punctually and qualitatively; contributing to improve the management efficiency and reduce costs in the production process, enhance the competitiveness of enterprises [8] 1.3 Opening markets of logistics services and the opportunities, challenges for manufacturing enterprises 1.3.1 An overview of the process of integration and opening services markets Markets, trade and services are developed constantly with fast speed[19]; The total level of foreign trade turnover in 2014 reached $ 298.24, increased 101.3 times compared with the year of 1986; while exports totaled 150.19 billion US dollars, 190.3 times higher; imports reached 148.05 billion US dollars, more than 68.7 times Exports per capita in 2000 reached $ 184.2, delivering our country from its the list of countries with underdeveloped foreign trade and by 2014 that figure was $ 1,587.6[55] 1.3.2 Development trends of logistics services in international integration (1) Rent of logistics services from a professional logistics company [11]; (2) The association, cooperation in the implementation process of global logistics services is growing [8] (3) The presence of the 4PL and 5PL; (4) Application of IT, e-commerce is more and more popular and extensive in the fields of logistics [15] (5) Development of logistics services is becoming an important target for ASEAN 1.3.3 Vietnam's commitments to the WTO relating to logistics services 1.3.3.1 Commitment of service delivery method Vietnam has committed all four modes of service delivery to the WTO 1.3.3.2 Levels of commitment There are four levels: Entire commitment; Commitment with limitations; No commitment; and No commitment because there was no technical feasibility 1.3.3.3 Commitments relating to the sectors of logistics services Committing seven areas of logistics services such as transport services, supporting all modes of transport , delivery, distribution, computer services and relating to computer, management consulting, analysis and technical testing 1.3.4 Opportunities and challenges for manufacturing enterprises when opening the market of logistics services 1.3.4.1 Opening the market of logistics services, opportunities for ME (1) ME have chances of approaching to the vast world market with trade deals advantages; (2) Having a great opportunity to harness the benefits thanks to the development of logistics services; (3) Creating opportunities for partnership development, export markets, the approach of finance and credit (4) Having more opportunities to approach new scientific and technological achievements, advanced management methods 1.3.4.2 The challenges for ME when opening logistics market (1) The benefits of market opening of logistics services are little; (2) The selection of supplier logistics service providers are still confused and ineffective; (3) The use of logistics services from foreign providers has difficulties; (4) Human Resources for logistics have not met the reqirement.; (5) The logistics still contains many risks 1.4 The research method 1.4.1 Theoretical framework and research process 1.4.1.1 Theoretical framework Based on a review of the domestic and abroad the works, the thesis gave the following researched theoretical framework (Figure 1.1): Logistics services - The nature of logistics services - The types of logistics services (1PL, 2PL, 3PL, ) - The role of logistics services in BO The efficiency of ME - The criteria to assess the efficiency: ROS, ROC, - The degree of impact on the efficiency of logisticsservices Figure 1.1: The theoretical framework studies the impact of logistics services on BO’s efficiency of ME 1.4.1.2 The research process The thesis was conducted under the following research process(Figure 1.2): Selecting; studying the domestic and abroad materials Interviewing logistics experts: the large Institutes / Universities, The State management agencies, the practical operators Investigating with questionnaires at ME in Quang Binh province Building the theorical framework for the impact of Logistics services on BO’s efficiency proposing logistics services solutions to improve BO’s efficiency of ME in Quang Binh province Specifying the logistics services status for ME in Quang Binh province Analyzing, evaluating the impact of logistics services on BO's efficiency of ME in Quang Binh province Figure 1.2: The study process of the impact of logistics services on BO's efficiency of ME 1.4.2 Developing the research models Developing and giving model of the basic elements of logistics services impacts on BO's efficiency of ME in Quang Binh province as follows: Service quality of the suppliers of materials and + Service quality of distributors + Service quality of the other logistics service provider + The use degree of outsourcing services + The use level of basic logistics services + The use level of increase logistics service + 10 CHAPTER 2: ANALYZING THE IMPACT OF LOGISTICS SERVICE ON BUSINESS OPERATION’S EFFICIENCY OF MANUFACTURING BUSINESSES IN QUANG BINH PROVINCE The efficiency of BO return on sales (ROS) return on cost (ROC) Chart 1.6: Model of the basic elements of logistics services impacts on the BO’s efficiency of ME in Quang Binh province Source: Aggregated fellows [8],[15], [73] 1.4.3 Scale Development The thesis used the available scale [68] 1.4.4 Research sample The survey sample is selected by non-random methods combining with categorized by geographical areas methods , selected from the overall study ( all manufacturing enterprises in Quang Binh province) The size of survey sample is 185 Objects surveyed are ME in business operation in districts, towns and cities of Quang Binhprovince 1.4.5 Data collection method 1.4.5.1 Methods of gathering secondary data: Searching, selecting and classifying documents, scientific works unpublished in domestic and abroad related to logistics services impacts on BO's efficiency of ME Also using the evaluation standpoint, judgment of experts, logistics researchers and enterprise’s efficiency 1.4.5.2 Methods of collecting primary data: Primary data collected from the survey sample by the method of direct survey on objects through questionnaires Implementation period of 03 months (fourth quarter/ 2013) 1.4.6 Data processing method 1.4.6.1 Data processing method: After collecting sufficient primary and secondary data, proceeding to checkout, cleaning data before, while and after coding and entering data Then, using 16 SPSS software as a tool for data processing 1.4.6.2 Data analysis method: The thesis uses descriptive statistical methods; Inspecting of those factors,the reliability and multiple regression analysis 2.1 Natural - economic - social Natural, economic and social features, logistic services and the BO’s efficiency of ME in Quang Binh province 2.1.1 Natural - Economic - Social features in Quang Binh province 2.1.1.1 Natural features affect the BO’s efficiency of ME Located at between 16055'12'' to 18005'12'' north latitude and 105036'55'' to 106 59'37'' east longitude Quang Binh adjoins Ha Tinh in the North, Quang Tri in the South, 116.04 km long coastline of in the East and 201 km border line with Laos in the west The natural area is 8065.3 km2, it has 08 districts and cities [4] The east of Truong Son has steep, narrow and complex terrain, dissected by many fast-flowing and steep rivers and it also has mountains and midland, lowland and coastal sands These creat more and more difficulties for the development of logistics services and logistics costs in Quang Binh Quang Binh has a great potential for developing resources of building materials industry, electric heating, wood, glass, fishery and tourism Convenient transportation network including all types enables Quang Binh to connect with the country and all countries in region 2.1.1.2.Socio-economic features affect logistics services and efficiency of business operation of ME The average growth rate of 7% (2010-2013), the economic structure transformed positively and services thrive Export value increased continuously, reaching 138.3 million in 2013, major exporting goods is rubber, titanium ore, rattan, pine resin, chip wood In 2013, the population is 863350 people; including 454.536 people in working age; agriculture: 66.48%, services: 19.48%, Industry and construction: 14.04% [4]; Quang Binh has advantages of economic activities in the border gate(Chalo international border gate) 2.1.2 An overview of the ME in Quang Binh province Many ME are creating an effective breakthrough step in the industrial development of the province (Song Gianh Cement, Ang Son Cement, Thanh Truong Cement, Hanoi-Quang Binh Beer, Ceramic Cosevco ), many projects being invested will bring effectiveness ; Quang Binh has two industrial zones (northwest of Dong Hoi, Hon La seaport); five industrial clusters: Thuan Duc, Cam Lien and Quang Phu, Tan Son, Phu Hai; and It is continuing to invest in constructing North Dong Hoi industrial zone and other industrial zones ME contribute positively to the local; Exporting (2013) reached 138.3 million USD; Collecting budget in the province reached 4,481 billion VND; annually create jobs for 3.00 thousand workers, including creating new jobs for thousand workers; GDP per capita at the current market price reached $ 1,080 người [4] 11 12 2.1.3 The development of logistics services in Quang Binh affects the efficiency of business operation of ME 2.1.3.1 Transport services of technical materials and manufacturing products Based on survey results, over 77% of respondents said that transport volume is not large, mainly transported one way; not guaranteed on time; having high transport costs; being unsafe for goods and customers; backward means of transport The logistics services have not been developed at the same time and diversified, so ME rarely use outsourced logistics services, and they often have to undertake the transport services inputs input transport services for production, even in consuming products These causes make the shipping cost of technical materials and manufacturing products highly increase affecting the BO’efficiency of ME in province 2.1.3.2 Services of delivering and receiving goods According to survey results, the volume of outsourced logistics services, warehousing of ME in Quang Binh is only about 15%, the rest is self-organizing to invest vehicles or selfmade The cost of delivering and receiving goods is still high, airport charge is too high (4.84 points), and negative charge (3.93 points), This has had a negative impact on logistics costs as competition and market expansion of ME Binh Quang Binh province 2.1.3.3 Warehouse Services The capacity and use of the warehouse of ME in Quang Binh have not met the demand of business operation The logistics service providers of warehouse have a system of large and modern warehouses mainly concentrated in the city of Dong Hoi Economic Zone, Chalo economic gate, Hon La Gianh ports The warehouse system can provide customers with a modest level of services such as goods storage and preservation, consolidation, transportation by car (trucking), cargo containers for available goods (garments on hangers), packing (packing/ Re-packing), goods labeling (labeling), inspection of barcodes (barcoding and scanning), closed pallet (palletizing), classification of goods (sorting) 2.1.3.4 Seaport logistics services In Quang Binh, seaport logistics services only focus on Gianh, Hon La and Nhat Le ports Some time ago, seaport logistics services only focused logistics services for fishing at Nhat Le ports, industrial manufacturing in Hon La and Gianh ports before; have begun to have investment development projects in the field of services logistics after port recently but still remained limitations, warehouse system at the habours are mainly freight yards, no modern cargo facilities because the sources of imports and exports across the ports are modest 2.1.3.5 Customs service According to the survey results, the customs procedure in Quang Binh also still remains limitations and there should be many improvements of fairness, advantages of administrative procedures in customs clearance services These have delayed goods at ports and gates, causing much trouble for many enterprises because there is no timely service for production and circulation while the costs of transport , warehousing and customs procedures are rising 2.1.3.6 Logistics services support businesses The business supporting services in Quang Binh reveals a lot of limitations, so the cost of delivery and reveiving, warehouse is still high leading to the reducing of product competion of ME in Quang Binh compared with enterprises in North Central Region and throughout the country 2.1.3.7 Classification and packaging services of goods Most ME undertake lassification and packaging of goods, the rest rents logistics businesses This service is mainly done in Hon La, Gianh, Nhat Le ports and commercial centers in the province 2.1.3.8 Information Technology Services According to the survey results, 69.7% of enterprises have been equipped sites with websites, 56.6% of them have been equipped with cargo tracking systems, besides 8.4% of them have been equipped with barcode systems (BCS), and only 2.6% of them have been equipped with IT for transport mannagement system (TMS) and warehouse mannagement system (WMS) 2.2 Descriptive statistical analysis of the impact of logistics services on the BO’efficiency of ME in the province of Quang Binh 2.2.1 Logistics services impact on the reasonable use and saving of resources, reducing costs in the production process The survey results, over 97% of the opinion that the use of external logistics services(transportation, freight forwarding, warehousing and customs) would reduce logistics costs from 16% to 30% Thus, the service has helped reduce manufacturing enterprises logistics cost in clearance work and shorten the time of operation of its import and export, and accelerate the speed to take the goods to the place of consumption 2.2.2 Development of logistics services with enhanced impact competitiveness, promote consumption of the products manufacturing enterprises Results survey on the impact of logistics services to the turnover of manufacturing enterprises in the province of Quang Binh is very positive: over 96% of the opinion that the use of outsourced logistics services (transport , forwarding and warehousing) will increase from 16-30% in revenues; 98.68% suggested that using customs services outsourcing revenues will increase to over 30% 2.2.3 Logistics services actively support elements and place on time (JIT), ensuring that the production process is carried out smoothly and continuously The masters of manufacturing enterprises in Quang Binh assess logistics services supporting effective and positive for them in a matter of time and place, to ensure growth of the business ROA and ROS The reviews focused agree to use outsourced logistics services have a positive impact on logistics costs (4.3 points), very positive impact customer service (gaining 4.62 points), growth rate Return on revenue-ROS (reaching 4.09 points) It was found that the majority of manufacturing enterprises in Quang Binh have used for satisfaction with the factors of time and place (JIT), quality and efficiency when using outsourced logistics services brings 13 14 2.2.4 Logistics services impact on the BO of ME in Quang Binh province According to a survey, the manufacturing enterprises in the province of Quang Binh access when using outsourced logistics services (transport, logistics, warehousing, customs) with over 95% said that they increase profits to 15%, with 100% of ideas will increase the growth rate of ROA, ROS up to 10%; with over 87% suggested that ROS and ROA will increase up to 10% 2.3 Regression analysis of the impact of logistics services on BO’s efficiency of ME in Quang Binh province 2.3.1 Model of a multiple regression analysis 2.3.1.1 Model has a multiple regression equation: Results evaluating the reliability of the independent variables in the model (the official scales) show that all Cronbach's Alpha entertainment are greater than the value required,it is 0.7 Most Cronbach's alpha values were lower if variables: Cronbach's alpha values The total correlation values are greater than 0.3 Therefore, the scale used is highly reliable 2.3.3 The test results the impact of logistics services on the BO’s efficiency of ME in Quang Binh province through multiple regression models The BO’s effectiency of ME in Quang Binh province in master thesis is considered primarily by two scales or two dependent variables: (i) Rate of return on net (ROS), in model 1, va (ii) Rate of return on costs (ROC) in model 2.3.3.1 The impact of logistics services to ROS - Model Model 1: Testing of the relationship between the six factors of logistics services with margin on sales (ROS) The regression results presented in detail Appendix 4.1, synthesis results in Table 2:16 shows the regression equation are significantly smaller at p The total variance explained that when the group was drawn and elements are greater than 50% Following factors have observed variables and download a corresponding independent value that guarantees required Loading factor> 0.3 2.3.2.3 Assessing the reliability of the independent variables of the model Table 2:15: The reliability of the independent variables Variable Explanation Cronbach’s Alpha X1 Service quality of suppliers of materials and supplies 0,790 X2 Service quality of distributors 0,878 X3 Service quality of service providers other logistics 0,978 X4 Trusted outsourced logistics services 0,739 X5 The usage of basic services 0,980 X6 The usage of added services 0,960 N = 140 Dependent Variable: ROS (%) Source: The survey results of the author Source: The survey results of the author 15 16 Thus, the relationship between the six factors of logistics services with BO of manufacturing enterprises in the province of Quang Binh is performed following regression equation: ROS = - 26,168 + 0,879X1 + 0,476X2 + 3,758X3 + 2,043X4 + 0,664X5 + 1,052X6 + ε According to the regression equation, when the service quality of suppliers of materials and supplies increased (decreased) by 1%, the ROS would increase (decrease) in average 0.879% When the service quality of distributors increased (decreased) by 1%, the ROS would increase (decrease) in average 0.476% When the service quality of other service providers increased (decreased) by 1%, the ROS would increase (decrease) 3,758% average When the confidence level of using outsourced logistics services increased (decreased) by 1%, the ROS would increase (decrease) in average 2.043% When the extent of using the basic logistics services increased (decreased) by 1%, the ROS would increase (decrease) in average 0.664% When using the service level of logistics increase (decrease) by 1%, the ROS would increase (decrease) 1,052% average Thus, this result confirmes all six elements of the quality and level of using and usage of logistics services are affecting the BO’s efficiency of ME in Quang Binh In particular, factors X3 - service quality of service providers has the biggest impact level (= 3,758), followed by the element X4 - level of trusted outsourced logistics services (= 2.043), factor X2 - service quality of the distributors has the smallest impact level (= 0.476) 2.3.3.2 The impact of logistics services on ROC - Model Model 2: Testing the relationship between the six factors of logistics services with profit margin on costs (ROC) The regression results presented in detail Appendix 4.2, synthesis results in Table 2:17 shows that the regression equation is significantly smaller at p [...]... input logistics for the production of businesses Rational organization of work place logistics operations (work place logsitics) and logistics operations of production facility logistics in the enterprise (logistics facility) 3.3.1.6 Enhancing of using professional logistics services The ME in Quang Binh province need enhance the use of outsourced logistics services including input and output logistics. .. 3.2.1 Wide application of outsourcing logistics services (logistics outsourcing) in inbound and outbound commercial operations of ME 3.2.2 Focusing on developing inbound logistics 3.2.3 Improving the efficiency of outbound logistics services 3.2.4 Improving logistics management organization in manufacturing enterprises 3.2.5 Building and developing synchronously the logistics service infrastructure 3.2.6... management in logistics operations; (2) Standardizing processes and statistical logistics services; 23 (3) Early establishing specialized management agencies of logistics operations at the provincial level; (4) Strengthening the role of the PPC management in the logistics service business enterprises 3.3.4.4 Solutions of building logistics development planning in the province (1) Building logistics development... organization and management of logistics operations; Development prospects of commodity markets and logistics services 3.2 The direction of strengthening the positive impact of logistics services on the BO’s efficiency of ME in Quang Binh province Logistics is considered a key factor to promote the development and enhance the BO’s efficiency of ME Therefore, the development direction of logistics services is... and other logistics services (transport services, freight forwarding, warehousing and customs) in order to save costs, increase competitiveness and improve BO’s efficiency 3.3.2 Solution groups for logistics enterprises and logistics service markets 3.3.2.1 Solutions of developing professional logistics services (1) Always having to strive to improve the quality of service provision, reduce logistics. .. Binh The logistics businesses must perform venture, link to set up a joint venture enterprises, or sell shares to foreign partners 3.3.2.4 Solutions of improving the quality and competitiveness of logistics services (1) Overcoming the weaknesses of the logistics businesses in the province; (2) Enhancing cooperation, linking the logistics operations among enterprises in the region; (3) The logistics. .. policies to attract, develop logistics personnel, encouraging logistics training to meet the demand of high quality and professional logistics personnel in both immediating and lasting 3.3.4.2 Solutions of developing investment in logistics infrastructure (1) The ensurace the coherence between economic development planning of local sectors with development planning of logistics services; (2) The investment... groups for the following logistics services 3.3.1 Solution groups of organizing, exploiting and using logistics services in ME 3.3.1.1 Completed solutions of logistics services management apparatus in ME The ME should organize the specialized departments performing logistics services, forming manage organizations of products supply chain of the CHAPTER 3: DIRECTIONS AND SOLUTIONS OF LOGISTICS SERVICES TO... service quality of other logistics service providers; using belief level of outsourced logistics services, using level of increased logistic services In model 2, 5 elements of outsourced logistics services impact positively on ROC following levels: service quality of other logistics service providers; using level of increased logistic services; using belief level of outsourced logistics services Service... resources for logistics operations; The renewal of commodity trading methods and extension of service types; The development of logistics service providers; Supply and demand for export production; Enhancing and improving management effectiveness of PPC for logistics operations in the area; Competitiveness of some key commodities of Quang Binh province and improving quality, reducing logistics costs;