- 11 13 - Chuyên ngành: KINH DOANH LU N V N TH C S 11 13 AM Tôi xin 11 M CL C TRANG PH BÌA 1.1- Lý 1.2- 1.3- 1.4- 1.5- 1.6- 2.1- 2.1.1- - - .10 2.1.4- .11 2.1.5- .16 2.1.6 17 2.2- 18 2.3- 18 21 3.1- .21 3.2- 22 3.2.1- .23 3.2.2- 24 3.3- 25 30 4.1 4.1.1- M 4.1.24.2- 30 30 32 33 4.2.1- Cronbach Alpha .33 4.2.2- 35 4.2.3phá EFA 41 4.3- 42 4.3.1- 42 4.3.2- 44 4.4- 51 4.5- .56 58 5.1- 58 5.2- 59 5.3- .65 DANH CNTT thông tin EFA : Explore Factor Analysis IT : Information Technology KMO : Kaiser-Meyer-Olkin QWL 27 .29 31 32 .33 35 36 36 .38 8: 38 39 .40 41 43 .45 45 45 ng 4.16 56 Hình 2.1: 10 Hình 2.2 .20 Hình 3.1 22 Hình 4.1: .47 Hình 4.2: P-Plot 48 Hình 4.3: phân tán Scatter 49 Hình 4.4 .50 Ngày nay, tính nghiên c 250 phá (EFA) tác xem xét 3.1: GIOI TINH Cumulative PerFrequency Valid Nu Percent Valid Percent cent 77 30.8 30.8 30.8 Nam 173 69.2 69.2 100.0 Total 250 100.0 100.0 TUOI Cumulative PerFrequency Valid Duoi 30 Percent Valid Percent cent 180 72.0 28.0 28.0 100.0 250 Total 72.0 70 Tu 30 tuoi den 40 tuoi 72.0 100.0 100.0 TRINH DO HOC VAN Cumulative PerFrequency Valid Cao dang Dai hoc Sau dai hoc Total Percent Valid Percent cent 1.6 1.6 1.6 183 73.2 73.2 74.8 63 25.2 25.2 100.0 250 100.0 100.0 THAM NIEN LAM VIEC Cumulative PerFrequency Valid Percent Valid Percent cent Duoi nam 124 49.6 49.6 49.6 Tu den 10 nam 110 44.0 44.0 93.6 16 6.4 6.4 100.0 250 100.0 100.0 Tren 10 nam Total THU NHAP Cumulative PerFrequency Valid Duoi trieu Percent Valid Percent cent 15 6.0 6.0 6.0 Tu trieu den 10 trieu 109 43.6 43.6 49.6 Tren 10 trieu 126 50.4 50.4 100.0 Total 250 100.0 100.0 DON VI CONG TAC Valid PerFrequency Valid cent Percent Cumulative Percent Doanh nghiep nha nuoc 34 13.6 13.6 13.6 Doanh nghiep tu nhan nuoc 95 38.0 38.0 51.6 110 44.0 44.0 95.6 Khac 11 4.4 4.4 100.0 Total 250 100.0 100.0 Doanh nghiep nuoc ngoai CHUC VU Cumulative PerFrequency Valid Nhan vien Percent Valid Percent cent 169 67.6 67.6 67.6 Quan ly 64 25.6 25.6 93.2 Khac 17 6.8 6.8 100.0 Total 250 100.0 100.0 3.2: - n 2a: Reliability Statistics Cronbach's Alpha N of Items 864 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted LT1 8.93 7.076 767 803 LT2 9.06 6.961 771 801 LT3 9.02 7.606 681 839 LT4 9.07 7.622 634 858 3.2b: Reliability Statistics Cronbach's Alpha N of Items 780 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted DKLV1 15.37 13.350 324 791 DKLV2 15.00 11.719 439 773 DKLV3 15.21 11.161 621 723 DKLV4 15.01 11.755 486 758 DKLV5 15.18 11.503 664 717 DKLV6 15.16 10.976 669 711 3.2c: Reliability Statistics Cronbach's Alpha 880 N of Items Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted NLCN1 12.90 12.111 730 850 NLCN2 12.98 13.618 625 873 NLCN3 13.24 12.751 684 860 NLCN4 13.03 11.276 809 829 NLCN5 12.78 12.841 720 852 3.2d: Reliability Statistics Cronbach's Alpha N of Items 836 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted CHNN1 8.62 6.021 548 843 CHNN2 8.92 5.447 733 764 CHNN3 8.83 5.107 736 760 CHNN4 9.04 5.706 660 796 3.2e: Reliability Statistics Cronbach's Alpha N of Items 884 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted QHTC1 15.47 12.933 690 865 QHTC2 15.25 13.127 696 864 QHTC3 15.23 12.916 644 874 QHTC4 15.48 13.335 664 869 QHTC5 15.23 13.408 689 866 QHTC6 15.63 12.492 804 846 3.2f: Reliability Statistics Cronbach's Alpha N of Items 892 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted CBCS1 6.21 4.320 749 882 CBCS2 6.21 4.473 787 848 CBCS3 6.18 4.191 832 808 2g: Reliability Statistics Cronbach's Alpha N of Items 832 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted QHXH1 12.16 8.869 658 791 QHXH2 12.17 8.454 748 765 QHXH3 12.28 8.839 696 781 QHXH4 12.63 9.014 515 834 QHXH5 12.39 9.130 563 817 .2h: Reliability Statistics Cronbach's Alpha N of Items 906 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted DDNV1 5.94 5.297 842 840 DDNV2 5.89 5.679 809 870 DDNV3 6.12 5.282 791 886 3.3 3a: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity 852 Approx Chi-Square 4513.538 df 528 Sig .000 Total Variance Explained Initial Eigenvalues Component Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings Total % of Variance Cumulative % Total % of Variance Cumulative % Total % of Variance Cumulative % 8.555 25.925 25.925 8.555 25.925 25.925 4.025 12.198 12.198 3.256 9.866 35.791 3.256 9.866 35.791 3.559 10.784 22.982 2.652 8.036 43.827 2.652 8.036 43.827 3.176 9.625 32.607 2.376 7.200 51.027 2.376 7.200 51.027 2.967 8.991 41.598 2.139 6.483 57.510 2.139 6.483 57.510 2.900 8.788 50.386 1.588 4.812 62.322 1.588 4.812 62.322 2.787 8.446 58.832 1.446 4.381 66.703 1.446 4.381 66.703 2.598 7.871 66.703 962 2.914 69.617 807 2.444 72.062 10 703 2.131 74.193 11 661 2.004 76.196 12 627 1.901 78.098 13 620 1.878 79.976 14 544 1.648 81.623 15 529 1.603 83.226 494 1.498 84.724 17 478 1.447 86.171 18 441 1.335 87.506 19 425 1.288 88.794 20 406 1.231 90.025 21 381 1.154 91.178 22 360 1.092 92.270 23 336 1.020 93.289 24 316 958 94.248 25 292 884 95.131 26 282 854 95.985 27 251 760 96.744 28 237 718 97.462 29 213 644 98.107 30 178 540 98.646 31 162 492 99.138 32 160 486 99.624 16 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations Rotated Component Matrixa Component QHTC6 831 185 124 120 038 064 100 QHTC2 781 118 -.048 085 -.056 147 102 QHTC5 749 080 091 089 065 028 230 QHTC4 735 080 199 060 076 000 157 QHTC1 727 167 145 142 126 159 078 QHTC3 704 158 073 064 -.029 223 071 NLCN4 160 832 019 053 109 229 119 NLCN5 050 820 096 -.016 049 149 064 NLCN1 148 766 041 070 -.056 259 184 NLCN2 187 710 163 112 119 030 040 NLCN3 272 685 156 081 078 214 031 QHXH2 187 129 825 071 -.037 125 062 QHXH3 116 074 779 078 017 068 169 QHXH1 172 239 753 100 -.011 036 022 QHXH5 001 165 689 020 -.004 101 074 QHXH4 053 -.155 689 083 079 027 221 DKLV5 115 -.022 017 853 -.030 -.025 044 DKLV6 158 094 025 835 -.037 -.049 079 DKLV3 088 101 074 742 030 -.073 254 DKLV4 044 -.050 248 590 -.050 070 254 DKLV2 158 164 005 495 032 400 080 LT2 109 059 004 -.030 871 063 033 LT1 120 108 004 -.045 860 078 025 LT3 001 045 -.002 051 823 -.076 059 LT4 -.056 024 028 -.027 795 063 -.048 CBCS2 128 164 139 -.031 059 849 053 CBCS3 202 256 112 -.011 031 844 077 CBCS1 173 225 056 -.023 028 807 114 DKLV1 002 165 121 374 034 396 067 CHNN2 173 -.016 140 183 007 069 842 CHNN3 160 093 155 155 068 107 829 CHNN4 294 197 170 178 006 101 674 CHNN1 165 325 170 221 -.008 069 563 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations 3.3b: khám phá EFA KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity Approx Chi-Square 851 4335.095 df 465 Sig .000 Total Variance Explained Initial Eigenvalues Component Extraction Sums of Squared Loadings Total % of Variance Cumulative % 8.202 26.459 3.251 Rotation Sums of Squared Loadings Total % of Variance Cumulative % Total % of Variance Cumulative % 26.459 8.202 26.459 26.459 4.009 12.933 12.933 10.488 36.948 3.251 10.488 36.948 3.576 11.537 24.470 2.649 8.546 45.494 2.649 8.546 45.494 3.168 10.219 34.689 2.357 7.603 53.097 2.357 7.603 53.097 2.898 9.349 44.038 2.027 6.540 59.637 2.027 6.540 59.637 2.658 8.574 52.611 1.548 4.993 64.630 1.548 4.993 64.630 2.612 8.424 61.036 1.383 4.462 69.092 1.383 4.462 69.092 2.497 8.056 69.092 810 2.613 71.705 730 2.354 74.058 10 659 2.127 76.186 11 632 2.039 78.224 12 597 1.924 80.148 13 532 1.716 81.865 14 503 1.621 83.486 15 488 1.573 85.059 448 1.445 86.504 17 429 1.384 87.888 18 410 1.322 89.209 19 381 1.229 90.439 20 360 1.163 91.601 21 339 1.094 92.696 22 325 1.048 93.744 23 304 980 94.725 24 282 910 95.634 25 254 819 96.454 26 238 767 97.220 27 218 702 97.922 28 180 582 98.504 29 172 555 99.059 30 161 520 99.579 16 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization Rotated Component Matrixa Component QHTC6 830 187 126 038 109 103 059 QHTC2 773 118 -.046 -.054 097 096 167 QHTC5 756 084 091 063 063 240 004 QHTC4 738 080 198 075 049 160 -.009 QHTC1 729 173 144 127 134 081 154 QHTC3 708 165 073 -.029 048 079 209 NLCN4 161 836 019 109 037 122 214 NLCN5 044 818 096 050 -.015 059 152 NLCN1 148 773 043 -.056 053 190 243 NLCN2 191 714 166 118 080 049 000 NLCN3 274 691 157 078 062 037 196 QHXH2 187 132 825 -.036 070 063 120 QHXH3 108 073 778 020 100 161 087 QHXH1 168 240 752 -.010 107 020 040 QHXH5 006 171 694 -.006 -.008 086 070 QHXH4 062 -.152 689 077 061 230 000 LT2 108 060 006 871 -.035 034 060 LT1 119 109 006 860 -.051 026 074 LT3 004 045 -.005 822 048 060 -.081 LT4 -.058 025 028 795 -.025 -.049 066 DKLV5 120 000 014 -.026 856 049 -.024 DKLV6 161 113 021 -.033 846 080 -.040 DKLV3 086 113 070 035 761 249 -.055 DKLV4 033 -.043 244 -.042 642 236 121 CHNN2 170 -.017 140 008 188 839 073 CHNN3 160 095 156 068 145 832 095 CHNN4 292 199 170 007 173 675 096 CHNN1 175 335 171 -.011 180 581 024 CBCS2 119 179 140 065 -.002 049 877 CBCS3 202 274 112 035 -.010 081 844 CBCS1 169 243 059 031 -.017 118 812 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations 4: KMO and Bartlett's Test KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity 749 Approx Chi-Square 492.716 Df Sig .000 Total Variance Explained Component Initial Eigenvalues Total % of Variance Extraction Sums of Squared Loadings Cumulative % 2.529 84.302 84.302 275 9.175 93.477 196 6.523 100.000 Extraction Method: Principal Component Analysis Component Matrixa Component DDNV1 933 DDNV2 916 DDNV3 906 Extraction Method: Principal Component Analysis a components extracted Total 2.529 % of Variance 84.302 Cumulative % 84.302 3.5: Correlationsa DDNV DDNV LUONG Pearson Correlation Sig (2-tailed) DKLV Pearson Correlation -.549** -.545** -.334** 000 000 000 000 000 000 -.023 * 155 070 114 110 044 715 014 271 073 083 493 166** 429** 273** 055 239** 008 000 000 389 000 ** ** ** 277** ** -.314 -.263** -.023 715 ** * -.605 ** 155 166 014 008 -.463** 070 429** 366 366** 414 000 000 000 456** 280** 397** 000 000 000 ** 308** 000 000 249** 271 000 000 ** 114 ** ** 073 000 000 000 -.545** 110 055 482** 280** 359** 000 Pearson Correlation -.549 273 414 456 ** Sig (2-tailed) ** .083 389 000 000 044 ** ** ** ** 493 359 000 ** 000 Pearson Correlation 482 000 000 Pearson Correlation Sig (2-tailed) QHXH QHXH -.463** 000 Pearson Correlation Sig (2-tailed) CBCS CBCS -.605** 000 Sig (2-tailed) QHTC QHTC -.263** 000 Pearson Correlation Sig (2-tailed) CHNN CHNN -.314** 000 Sig (2-tailed) NLCN NLCN 000 Pearson Correlation Sig (2-tailed) LUONG DKLV -.334 239 000 277 397 000 308 000 000 000 ** 249 000 (2-tailed) * (2-tailed) 3.6: 6a: Model Summaryb Model R 770a a b R Square 593 Adjusted R Square 581 Std Error of the Estimate 73657 Change Statistics R Square Change 593 F Change 50.271 df1 df2 DKLV, CBCS, LUONG, QHXH, NLCN, QHTC, CHNN : DDNV 242 Sig F Change 000 DurbinWatson 1.978 ANOVAb Model Sum of Squares df Mean Square Regression 190.799 27.257 Residual 131.407 242 322.206 Sig .000a 543 Total F 50.197 249 a Predictors: (Constant), QHXH, LUONG, DKLV, CBCS, QHTC, NLCN, CHNN b Dependent Variable: DDNV Coefficientsa Model Standardized Unstandardized Coefficients B Std Error (Constant) 8.113 -.376 066 QHTC -.359 CBCS Beta Collinearity Statistics t 316 NLCN Coefficients Sig Tolerance VIF 25.651 000 -.288 -5.729 000 667 1.498 079 -.225 -4.542 000 685 1.460 -.286 054 -.255 -5.260 000 719 1.390 LUONG -.268 054 -.208 -4.988 000 968 1.033 CHNN -.169 077 -.114 -2.191 029 620 1.612 DKLV -.125 068 -.085 -1.836 068 790 1.266 QHXH -.073 072 -.047 -1.021 308 800 1.250 a Dependent Variable: DDNV 3.6b: ... - Theo n - - - Theo Walton Các Walton (1975) - : 15 - : - : - : - : nhân viên , khơng có , - Qui hân viên - : nhân viên cho - tham gia 16 Theo nghiên io (1998 , -L -S -C -H -Q -C -Q 2.1.5-... 1999) Nhân viên (Chang, 1999) Theo Irviing c g C ia (Almaki Theo Korunka (2008) (trích theo , 2012) 18 ý 2.2- C - c hành vi s - 2.3- M nhân viên CNTT, T T hai 19 H1 H2 H3 H4 H5 H6 H7 nhân Hình... (5) quan (6) - cá nhân, (7) CNTT Nghiên CNTT nói chung c ngành chuyên B chuyên ngành thơng) cơng tác l CNTT nói chung (2) : - nhân viên CNTT gian tháng tháng P 20 3.2.1- N nhân viên CNTT, 7/2013