! ! ! ! MINISTRY OF EDUCATION AND TRAINING MINISTRY OF HOME AFAIR’S NATIONAL ACADEMYOF PUBLIC ADMINISTRATION NGUYEN THI PHUONG LAN IMPROVING THE MOTIVATIONAL TOOL SYSTEM FOR CIVIL SERVANTS IN THE STATE ADMINISTRATION DEPARTMENTS Subject: Public management Code: 62 34 82 03 SUMMARY OF DOCTORAL THESIS HANOI, MAY 2015 ! ! ! The doctoral thesis was completed at the National Academy of Public Administration Supervisor: 1. Prof.Dr Nguyen Đang Thanh 2. Dr. Ha Quang Ngoc Examiner 1:………………………………………………………………………. ……………………………………………………………………………………. Examiner 2:……………………………………………………………………… ……………………………………………………………………………………. Examiner 3:………………………………………………………………………. ……………………………………………………………………………………. The thesis is going to be defended at the Council of Doctorate Thesis Examiners of National Academy of Public Administration Address: Doctoral Thesis Defense Room - Hall… Block……., National Academy of Public Administration. 77 Nguyen Chi Thanh Street - Dong Da District - Hanoi Time: ……………………………………………………………………… The doctoral thesis can be found at National Library of Viet Nam or Library of National Academy of Public Administration ! ! ! ! ! ! ! ! "! INTRODUCT IO N ! ! ! 1.!The!necessary!of!research! ! #$! %&'($! )*+,&)-*! '($(.*' *$ /0! ',/12( /1,$! ($3! ',/12(/1$.! 4*,45*! ()*! /,41-+! 6%1-%! 4()/1-&5()! '(7*!1$/*)*+/0! $,/! ,$58!9*-(&+*! ',/12(/1,$! )*4)*+*$/+! 21/(51/80!:5*;19151/8!9&/!(5+,!1+!(!:(-/,)+!31)*-/58!(::* -/* 30!-)1/1-(5!/,!/%*!+& * ++!,)! :(15&)*! ,:! /%*! ,).($1<(/1,$=! #$! /%*! (3'1$1+/)(/12*! 3*4()/'*$/+0! 9(+*3! ,$! /%*! 1'4,)/($/! '1++1,$! ,:! /%*! >&951-! ?*)21-*0! /%(/! 1+! 4),2131$.! /%*! 9*+/! +*)21-*+! /,! -1/1<*$+0! +,! /%(/0! 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E!A%*!/%*'*!%(+!(5+,!4),4,+*3!+,5&/1,$+!/,!+4*-1:1-!,2*)(55!($3!-,'45*/*! +8+/*'!',/12(/1,$(5!/,,5!:,)!4&9 51-!(3'1$1+/)(/1,$+!($3!-1215!+*)2($/+!&$3*)!/%*! +8+/*'!(44),(-%! ! 7.!Structure!of!the!thesis.!! ! W4()/!:),'!/%*!4),5,.&*M!]121$.!/%*!,2*)21*6!,:!/%*!+1/&(/1,$!-,$-*)$1$.! )*+*()-%! /,41-M! C, $-5&+1,$0! K;%191/! ($3! G*:*)*$-*+0! /%*+1+! ()*! 31213*3! /,! /%)**! -%(4/*)+=!A%*!+4*-1:1-!-,$ / *$ /+ !( )*!( + !:, 55, 6+T! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! [! ! OVERVIEW!OF!THE!RESEARCH!RELATED!TO!THE!THESIS! ! 1.!The!abroad!study! ! L,/12(/1,$! ($3! ',/12(/1,$(5! :,)! *'45,8**+! 1+! ($! 1'4,)/($/! /,41-! ,:! )*+*()-%! 1$/*)* +/! 98! '($8! :,)*1.$! +-%,5()+=! I),'! /% *! 5(/*! "a/%! -*$/&)80! *()58! JR/%!-*$/&)80!61/%!/%*!(1'!,:!+/1'&5(/1$.!($3!*$%($-1$.!6,)7!*::1-1*$-80!5(9,)! *::1-1*$-80!/%*!/%*,)*/1-(5!+/&38!,:!/%*!-5(++1-(5!+-%,,5!,:!/%*!6,)53!6(+!:,-&+*3! ,$! /%*! +/&38! G*+*()-%! ,$! (++1.$'*$/! ($3! +4*-1(51<(/1,$! -($! 6,)7! :,)! 5(9,)! ,).($1<(/1,$+!-5,+*58!($3!*::*-/12*58=! 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[...]... the system in  relation     +  Access  to the system  under  real  thinking  process:     +  Access  to the  systems  thinking  steering:     1.3.1.3 Improving the system  by  approach system       15     Completing   the   system   revolves   around   the   elements,   the   interaction   between the  elements, the  environment  inside  and  outside  of the  elements in the   system, ... inefficiencies   in   the   administrative   departments     Third,   the   lack   of   central   tool   of   the   system   is   the   main   reason   causing   the   sporadic,  lacking  links  between motivational  tools for civil servants  HCNN     The   purpose   of   the   classification   motivational   tool   system   for   civil   servants   into   02   groups,   groups   motivated   by   the   physical... the  environment  outside the system,  even  including the  environment in   every  Primary  elements  of the system,  including:     -­‐  Completing the  first system  to  optimize the  performance  of  each  element   in the system     -­‐  Completing the system  is  also  set  up  a  mutual  relationship  between the   elements  and  determines the  dominant  element  of the system. .. the   training   and   retraining   to   focus,   focus,   as   required,   the   right   audience,   avoid   wasted   in   training,   training   must   be   linked   with the  layout  and  use  of  public  employees     3.2.1.3 Improving  training  tools     Scheduling   training   of   civil   servants   on   the   basis   HCNN   accurately   identify   training  needs     The   training   and...  light  on  part  What  theory  and  approach system   At   the   same   time,   step   by   step   approach   and   develop   the   theory   of   system   dynamics   modeling   tools,   improving   the   system   of   motivational   tool   (based   on   the   general   theory   of   systems)   for   workers   in   general,   including   civil   servants   in   the  administrative departments      ...  entire system in the  process  of  a  single  dominant  tools  by   just   as   determined   to   be   the   central   tool   is   the   impact   on   the   relationship   between   the   instruments   interact   in   system,   based   on   the   interaction   determined   taking   into   account   the   new   center   offers   optimal   efficiency   while   improving the system     Establishing...  motivation  of civil   servants  through  some  main  manifestations:     -­‐ The  level  of  trust,  loyalty  to the  organization  of  work  and the state  of civil   servants       -­‐   The   use   of   working   time   of   civil   servants   in   the   administrative   departments     -­‐   The   level   of   expertise   finishing   work   of   civil   servants   in   the   administrative departments. ..   system,   step   by   step,   approach   and   develop   the   theory   of   motivational   tool   system,   using   approach   system   to   improve,   motivational   tool   system   (based   on   the   general   theory   of   systems)   for   employees,   including   civil   servants   in   the   state   administrative   departments,   which   aim   to   give   the   reality   recommended   the. .. other   tool,   in   a   unified   whole   Tools   create   the   material   basis,   the   premise   and   indispensable   tool  ads  spirit  motivating  effect  physical  tools  and  vice  versa     1.3.3   Improving   the   motivational   tool   system   for   civil   servants   by   approach system     1.3.3.1 Improving  every motivational tool     There   will   not   be   a   complete   system. ..   the   elements   in   the   system   However,   the   process   of   maintaining   and   successfully   operating   these   elements,   operating   systems   depends   much   on   internal   environment   and   the   external   environment   of   the   system   In   other   words,   to   guarantee   the   conditions   for   active   system   is   ensuring  a  positive  environment for the  system . ! ! ! ! MINISTRY OF EDUCATION AND TRAINING MINISTRY OF HOME AFAIR’S NATIONAL ACADEMYOF PUBLIC ADMINISTRATION NGUYEN THI PHUONG LAN IMPROVING THE MOTIVATIONAL TOOL SYSTEM FOR CIVIL SERVANTS. ,:!/%*!)*(+,$+!(9,2*0!/%*!-,$3&-/!,:!/%*! )*+*()-%!" ;Improving+ the+ motivational+ tool+ system+ for + civil+ servants+ in+ the+ state+ administration+ agencies+of+Vietnam"!/%(/!)*F&1)*+!&).*$/!$*-*++1/8!($3!/%*!/*)'+!,:!/%*,)1*+! ($3!4)(-/1-*+!%(. '($8! -%(55*$.*+!9&/!%1.%!1$-,'*!X/%*!31::*)*$-*!(//)19&/*3!/,!1/!6,)71$.!-,$31/1,$+Z=! ! 1.3! System! theory! application! to! improve! motivational! tool! system! for! civil! servants! ! ! 1.3.1+General +system+ theories+and +system+ approach++ ! 1.3.1.1 !System! definition! ! A%*!