A study on electronic banking the case of Bank for Investment and Development of Vietnam

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A study on electronic banking the case of Bank for Investment and Development of Vietnam

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VIETNAM NATIONAL UNIVERSITY, HANOI SCHOOL OF BUSINESS Nguyen Thi Tuyet Le A STUDY ON ELECTRONIC BANKING THE CASE OF BANK FOR INVESTMENT ANI) DEVELOPMENT OF VIETNAM Major: Business Administration Code: 60 34 05 A 'L O /

Ngày đăng: 26/03/2015, 08:47

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Mục lục

  • TABLE OF CONTENTS

  • LIST OF TABLES

  • LIST OF FIGURES

  • INTRODUCTION

  • CHAPTER 1 THEORETICAL FOUNDATION

  • 1.1. BASICS OF ELECTRONIC BANKING

  • 1.1.1 Definition

  • 1.1.2 The History of Electronic Banking

  • 1.2. FORMS OF ELECTRONIC BANKING

  • 1.2.1. Electronic Banking using a telephone connection

  • 1.2.3. Others: Means of payment and self-service zones

  • 1.3. ADVANTAGES AND DISADVANTAGES OF ELECTRONIC BANKING

  • 1.3.1. The Benefits of Electronic Banking

  • 1.3.2. The Advantages of Electronic Banking

  • 1.3.3. The Disadvantages of Electronic banking

  • 1.4. ELECTRONIC BANKING RISKS

  • 1.4.1. Transaction/operations risk

  • 1.4.2. Credit risk

  • 1.4.3. Liquidity, interest rate, price/market risks

  • 1.4.4. Compliance/legal risk

  • 1.4.5. Strategic risk

  • 1.4.6. Reputation risk

  • 1.5. ELECTRONIC BANKING STRATEGIC OPTIONS FOR BANKS

  • CHAPTER 2 THE CASE OF BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM

  • 2.1. ELECTRONIC BANKING IN VIETNAM

  • 2.1.1. The development of Electronic Banking in Vietnam

  • 2.1.2. Electronic Banking services in Vietnam

  • 2.2. OVERVIEW OF BIDV

  • 2.2.1. Introduction of BIDV

  • 2 .2 .2 . O r g a n i z a t i o n s t r u c t u r e

  • 2.2.3. Overv iew of business performance in the period 2005-2008

  • 2.3. THE NECESSARY OF DEVELOPING ELECTRONIC BANKING IN BIDV

  • 2.3.1. Trend in economic globalization

  • 2.3.2. Competition pressure from banks

  • 2.3.3. Income from E-Banking increases banks’ revenue

  • 2.4. THE STATUS QUOS OF ELECTRONIC BANKING IN BIDV

  • 2.4.1. Electronic Banking using a telephone connection

  • 2.4.2. Electronic Banking using personal computers

  • 2.4.3. Others: Means of payment and self-service zones

  • 2.5. EVALUATION OF ELECTRONIC BANKING IN BIDV

  • 2.5.1. Restrictions

  • 2.5.2. Reasons for these restrictions

  • CHAPTER 3 «COMMENDATIONS AND SOLUTIONS TO DEVELOP AND IMPROVE ELECTRONIC BANKING IN BIDV

  • 3.1. POTENTIALS AND FUTURE PERSPECTIVES OF ELECTRONIC BANKING IN VIETNAM

  • 3.1.1. Stable economic environment and enormous growth of bank system

  • 3.1.2. Legal basis on completion

  • 3.1.3. Highly potential market with over 85 million people and higher level of people’s knowledge, strong development of internet services

  • 3.1.4. The application of information technology has achieved stages of development

  • 3.2. ORIENTATION AND STRATEGIC OPTIONS FOR DEVELOPING ELECTRONIC BANKING IN BIDV

  • 3.3. SOLUTIONS TO DEVELOP AND IMPROVE ELECTRONIC BANKING SERVICES IN BIDV

  • 3.3.1. Complete the information technology and build an internal information system, promoting the development of e-Banking

  • 3.3.2. Risk management and privacy policy for e-banking customers

  • 3.3.3. Frequent assessment and study of customer segmentation and enhancement of service quality, product & service diversification for e-banking customers

  • 3.3.4. Impulse to relationship with customers, establishment of contact center, and supply of information and instruction in e-banking use to convince customers to stick at service quality

  • 3.3.5. Improvement of human resource quality

  • 3.3.6. Improvement of the bank’s financial power

  • 3.3.7. Exploitation of retail services via the internet, the use of card services, electronic payment provided by commercial banks

  • 3.3.8. Promotion of product marketing

  • 3.3.9. Other solutions

  • 3.4. RECOMMENDATIONS

  • 3.4.1. Recommendation for the Government

  • 3.4.2. Recommendations for The State Bank of Vietnam

  • 3.4.3. Recommendations for Vietnam Bank Association (VBA)

  • CONCLUSION

  • REFERENCES

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