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. will be useful in real and become :he direction for directors in managing their human resouce. DEVELOPING THE JOB SPECIFICATIONS FOR MANAGERS IN COMMERCIAL GROUP, VIETNAM AIRLINES NIguven I'm. offices in the commercial group o f VNA. These positions are just only for specializations of the commercial group so for the position like the finance, administration, informatics of the group. VIETNAM NATIONAL UNIVERSITY HANOI SCHOOL OF BUSINESS NGUYEN THI HA DONG DEVELOPING THE JOB SPECIFICATIONS FOR MANAGERS IN COMMERCIAL GROUP, VIETNAM AIRLINES Major: Business Administration Code: MASTER