vi INOVATING MANAGEMENT FOR IMPROVE QUALITY OF EDUCATION IN HANOI - Full name: Lê Ngọc Quang ( Lanos) - Advise: Edwin Bernal -SOUTHERN LUZONSTATEUNIVERSITY, LUCBAN, QUEZON, PHILIPPINES IN COLLABORATION WITH THAINGUYENUNIVERSITY, SOCIALISTREPUBLIC OF VIETNAM CHAPTER I INTRODUCTION I-Background of the study -The motto of educational development is “standardization, socialization, modernization and democratization.” Hanoi capital which is the center of politics, science and economy of the country needed to respond aggressively to the aims of this educational development. Therefore, improving the quality of education should become a very urgent concern in order to create a workforce with the necessary knowledge, skills and attitude required at meeting the requirements of economic - social development in the Hanoi capital. -However, the education system is without any pressing issues and concerns. It is still far from responding very effectively and efficiently to the call of times. In particular, the quality of education in Vietnam is still generally wanting. It is in this context that this research project was conducted. II-Statement of Research Objectives With the end-goal of improving the quality of education, this research focused on the following specific objectives: -To describe the condition of human capital and material resources inHanoi-based schools in terms of professional qualifications school managers and faculty, faculty vii complement, prevalent human resource management practices, school managers’ and teachers’ training standard and capability to use foreign language and information technology, student enrolment, students’ performance evaluation, school distribution in Hanoi, education socialization; andlibrary and other learning facilities. -To obtain from the research respondents and describe their perception on the responsiveness of the selected school management inputs such as assigned tasks, financial system, and school curricula in responding to the need of effectively managing the educational system. -To describe the respondents’ desired improvements for an effective management of educational system towards achieving responsiveness in educational services, equality between public and non-public schools, comprehensive international integration, and improved quality of training in foreign languages and informatics. III- Statement of the Problem This research was conducted to look into some possible management innovations for the purpose of improving the quality of education in Hanoi. Specifically, this research work was designed to answer the following problems: 1-What is the condition of human capital and material resources inHanoi-based schools in terms of: +Professional qualifications school managers and faculty; +Faculty complement; +Prevalent human resource management practices; +School managers’ and teachers’ training standard and capability to use foreign lang uage and information technology;student enrolment;students’ performance evaluatio n; viii -School distribution in Hanoi; -Education socialization; library and other learning facilities. 2-How responsive are the selected school management inputs such as assigned tasks, financial system, and school curricula in responding to the need of effectively manag ing the educational system? 3-What improvements can be proposed for an effective management of educational s ystem towards achieving: a. responsiveness in educational services, b. equality between public and non-public schools, c. comprehensive international integration, and d. improved quality of training in foreign languages and informatics. IV-Significance of the Study This research work will be very significant to the following: 4.1-For the Department of Education and Training Hanoi People's Committee of Hanoi City, People's Committees of districts, Education and Training, this research can be a valuable inputs in formulating their plans and strategies in improving education and his training in Hanoi. 4.2-For students and future researchers, this study can provide an array of rich data useful for understanding the status and the problems being faced by the education managers in Hanoi. Further, this can serve as a ready reference towards deeper study of the other issues and the corresponding improvements that the educational system needs to undertake in the future. 4.3-Students and parents -This research is very important to the student, resulting in changes in our management. The old management system will be replaced by the new ones. The ix refreshment of the teaching and education will be executed. Moreover, we will be able to seek the educational mission of the century: Learn to know, learn to work, learn to live, and learn to express yourself. The students are able to express the characteristics: honest, responsible, empathic, optimistic, active, and creative. -For the students’ parents, this research will help them have the most realistic view toward educational quality. As a result, they will have suitable choices for their kids’ learning environment. At the same time, they can create the best educational environment at home. There will be positive reactions and suitable methods in co- operating with the schools in educating the students. This is the array of work by me personally in charge, the study of this very practical for my job. This is the array of work by me personally in charge, the study of this very practical for my job. 4.4-School managers and teachers - For managers: This research is meaningful to the managers of education especially in Hanoi. They will see their weaknesses and have suitable changes for their sectors. Refer to plan their work and charge the unit, document management cadres Refer to plan their work and charge the unit, document management cadres. - For teachers: this research will help them work on changing the content and methods of education. The parents also recommended investing in teaching conditions and educational methods for their children. 4.5- Potential investors in education sector Investors for education - the government, businesses, private companies, etc. – will have good references through this research, especially for those who create innovatively educational environment. For foreign and domestic investors that spend x money on non-public schools, they will have good references on the government’s policies and have necessary recommendations and decisions when investing. 4.6 - For research units 4.7- For those who learn later V-Scope and Limitations of the Study 1-Scope: The study courses Education - Hanoi Training includes primary school, middle school, high schools under the jurisdiction of the Hanoi Department of Education and training, the type of public education, non-public. Particularly, we have: Human capital and material resources. Responsiveness or efectiveness of slected school management inputs Improved management of education system 2-Time: -Durationofstudy: year 2012 to 2013. .3-Limitations of the study: VI-Operational Definition of Terms 1- Management innovations: This is the creation of new policies and mechanisms in management so that the quality of products are improved. .2-Quality of education .3- Responsiveness of school management inputs Consists the responses of the assigning mechanism for the schools, the managing systemt, financial investment, and the school curriculumn. a. Comprehensive international integration .4-Education socialization CHAPTER II REVIEW OF RELATED LITERATURES AND STUDIES I-Related Literature 1-The Vietnamese Educational System in Retrospect 2-Some Practices in Educational Management by Other Countries xi 3-Some Local Initiatives Towards Improving Quality of Education in Vietnam -Social supervision over the quality and efficiency of education. -Doctoral degrees for 25% of university lecturers and 8% of college lecturers by 2020. -Reform programs and textbooks after 2015. -Periodic evaluation of the quality of student learning. II-Theoretical Framework III- Conceptual Framework Conceptual Framework for the Study of the Management Innovations for Improving the Quality of Education in Hanoi Responsiveness ofSelected School Management Inputs 1. Assigned Tasks 2. Financial System 3. School Curricula Improved Management of Educational System 1. Responsive Educational Services 2. Equality Between Public and Non-Public Schools 3. Comprehensive International Integration 4. Improved Quality of Training in Foreign Languages and Informatics Human Capital & Material Resources a. Professional qualifications sc hool managers and faculty; b. Faculty complement; c. Prevalent human resource management practices; d. School managers’ and teache rs’ training standard and capa bility to use foreign language and information technology; e. Student enrolment; f. Students’ performance evalu ation; g. School distribution in Hanoi; h. Education socialization; and i. Library and Learning Resour ces xii CHAPTER III RESEARCH METHODOLOGY This chapter discusses how this research was undertaken. Specifically, this covers discussions of the locale of the study; the research design; population, sample and sampling technique; the research instrument; the data gathering procedure; and the statistical treatment used. I-Locale of the Study II-Research Design TPopulation, Sample and Sampling Technique According to Ha Noi Education Department, Ha Noi has 1,481 or nearly 1,500 schools (primary, secondary and high schools) at all levels. The total population of this study came from these schools. Using the Slovin’s formula, the sample size was determined as follows: n = 2 1 Ne N  where n = A sample size N = Population size e = Probability of error committed due to the use of sample instead of population. At confidence level equal to 90%, the e is 10%, therefore the sample size is: N= ( 1481)/(1 + 1481 x 0,1^2) = 94 Considering the context of the research, the researcher decided to zero in the sample size from 94 to 100. Again, there are nearly 1500 schools in Hanoi. These are distributed into 45% primary schools, 40% secondary schools and 15% high schools. In addition, the ratio xiii between public and non-public schools is 85% to 15%. Thus, the survey respondents from 100 schools was distributed as follows: 45 primary schools : 40 public schools, 5 non-public schools. 40 Secondary schools : 35 public schools, 5 non-public schools 15 high schools : 10 public schools, 5 non-public schools. Conversely, the respondents were a set of two (2) school managers and two (2) teachers from each sample school, number to a total of 200 school managers and another 200 teachers. III-Research Instrument IV-Data Gathering Procedure V-Statistical Treatment The quantitative data were tabulated and analyzed using descriptive statistics. In particular, the individual frequency counts were translated into their ratios to the over-all total. The non-quantitative secondary data were interpreted based on their perceived relationships to the identified variables. The implications or insights on the research findings were described in the study. CHAPTER IV RESULTS AND DISCUSSIONS I- The Human Capital & Material Resources 1.1. The Human Capital -Professional Qualifications of SchoolManagers and Faculty Summarily, the school managers have the necessary academic qualifications as all of them have either master’s or doctoral degrees. On one, 41% of the school faculty have xiv master’s degree and only 8% completed a doctoral program. Majority of the faculty are holders of baccalaureate or professional high school diploma. The teachers’ academic qualifications is still far from the 2020 target of the Vietnam government. -Faculty Complement Summarily, when compared to the students’ enrolment in various grades, the faculty c omplement does not match the actual requirements for ensuring quality education. Considerin g that teacher-student ratio is as high as 1:75 particularly in urban centers, there is much to be desired in coping up with the number of school teachers in Vietnam. -Prevalent Human Resource Management Practices Recruiting school teachers. Recruiting teachers for public high secondary schools belonging to Hanoi DOET. Status of the teaching staffs and the management boardsSummarily, the above find ings pointed out that there is a prevailing negative sentiments as school managers and teachers expressed dissatisfaction on the hiring practices in the educational institutions in the country. - School Managers’ and Teachers’ Training Standard and Capability to Use Foreign Language and Information Technology (IT) After examining the current management mechanism and situation of education in Ha noi, some insights had been drawn. First, the mechanism of the educational management is in effective, too slow to upgrade to catch up with the development of the capital city, and has not given local management authorities enough opportunities to enhance the level in the educatio nal management. The policy for acquiring and utilizing the resources to develop education an d training in Hanoi has not been improved. It had not encouraged and created conditions for s ocial forces to invest in improving education, and has not encouraged all the private sectors to develop non-public education. The national budget spending on Education and Training was not effective as it was not focused on the priority areas. xv Protracted upgrading of educational management system. The local authorities have not been active to make decisions in educational reforms. For instance, teachers’ performance evaluation was not done objectively. The organizing and planning functions were not done efficiently and effectively. The recruiting process has not been done transparently. Finally, the teachers were not regularly trained. Financial system was not effective. Currently,it is the local authorities that manage the national budget on education. Schools are not open to provide assurance that they are there to meet the educational standards, inform the public about the fund usages for teachers’ training, facilities and curriculum development. There exists no proper checks and balances regarding use of financial resources. There has been no established system for placing sanctions on leaders in education who inefficiently spent the budget and had not taken enough care in spending funds supposedly aimed at improving the quality of education. Unattractive socialized incentive mechanism for education and training. In busin ess when improvement in economy comes, people expect that prices will escalate. But actual ly it was not the case. When prices fall, the services had become better, and product quality al so improved because of competition. In education, it was a common idea that if many private schools develop, it will lead to commercialization of education. All over the world, many fam ous universities are private schools. They have contributed to excellent quality of manpower t raining and the development of countless talents. Every year many Vietnamese spent billions of dollars for sending their children to schools abroad because the country lacks schools that o ffer high quality training. This situation required the need for developing, not just the public s chools but the private schools in order to meet universalization of Vietnamese education and s erve also the poor. Shortcomings of the educational model and methods. It was found that although th e education of Hanoi capital has tried, it still did not meet the requirements of human capital d [...]... ducation in Hanoi. One way to raise educational quality is to promote international integration in education because the educational ranking of Vietnam is quite low in the world In order to speed up international integration in education in Hanoi, surveyed managers and teachers pres ented three solutions 3.4 Improving Training Quality of Foreign Languages and Informatics In order to raise the training quality. .. some international xxv organizations to verify educational quality of some schools in Hanoi; schools should be allowed to import and apply advanced educational programs from abroad Improving Training Quality of Foreign Languages and Informatics To improve the quality of training in foreign language and informatics, the managers and teachers proposed (1) that investments in appropriate facilities for. .. of research findings It discusses the conclusion arrived at after analyzing the research findings, and enumerates the recommendations intended to lay the foundations for the desired improvements in the quality of education in Hanoi province The research on Management Innovations for Improving the Quality of Education in Hanoi was carried out using a descriptive research design It was designed to find... schools in Hanoi area Twinning programs among domestic and foreign schools should also be encouraged 4 To improve the quality of training in foreign languages and informatics, the government (DOET) should: (a)Invest in appropriate facilities, including e-learning facilities,needed for training teachers and for teaching these subjects (b)Allow schools to organize additional (voluntary) classes for foreign... quality of foreign languages and informatics in Hanoi, D OET should consider solutions proposed by school managers and teachers 3.5 General Solutions for Improving Educational Quality in Hanoi There are other problems relating to the educational managing mechanism in Vietnam as well as in Hanoi Thus, managers and teachers presented some solutions to innovate the me chanism for improving educational quality. .. towards achieving: (a) responsiveness in educational xxi services, (b) equality between public and non-public schools, (c) comprehensive international integration, and (d) improved quality of training in foreign languages and informatics The study was confined in Hanoi province It primarily utilized data gathered from 400 respondents coming from the four (4) regions in Hanoi Capital It involved 45 primary... difficult to balance between the their financing and investing functions considering that policies were rigid in so far as sourcing out and spending of school funds are concerned School Curricula In responding to the need of effectively managing the educational system the innovations in the education sector has made progress in training contents, books, facilities and training methodology However, there were... be invested for training 3 Improved Management of Educational System 3.1 Developing Responsive Educational Services In conclusion, we can see that all of above suggestions are reasonable and highly acce ptable In order to raise educational quality in the future, DOET should pay attention to these suggestions and change training curricula that increases self-control powers for schools 3.2 Ensuring Equality... management mechanism for education in Hanoi As discussed, the arguments were reasonable and thus their proposed solutions were highly acceptable In order to improve the educational quality of Hanoi, the administrative mechanism should be improved in such a way that decentralization can give more power to schools in proactively providing quality ser vices CHAPTER V SUMMARYOF FINDINGS, CONCLUSION AND... be introduced towards improving the quality of education The researcher concludes that, in concurrence with the school managers and faculty, improvements must be introduced for an effective management of educational system towards achieving (a) responsiveness in educational services, (b) equality between public and non-public schools, (c) comprehensive international integration, and (d) improvement in . desired improvements in the quality of education in Hanoi province. The research on Management Innovations for Improving the Quality of Education in Hanoi was carried out using a descriptive. speed up international integration in education in Hanoi, surveyed managers and teachers pres ented three solutions. 3.4. Improving Training Quality of Foreign Languages and Informatics In order. schools, (c) comprehensive international integration, and (d) improved quality of training in foreign languages and informatics. The study was confined in Hanoi province. It primarily utilized