[...]... Procurement/Logistics 516 Call Center 517 Claims Processing 518 Data Management 518 Reasons for Outsourcing Business Processes Integration: Making BPO Fit 519 BPO Vendors 519 518 Chapter 13 Internet-Enabled Outsourcing: The Virtual Frontier 13 .1 13.2 Introduction 5 21 Potential Problems and Issues 5 21 Chapter 14 Post-Negotiation Activities 14 .1 14.2 14 .3 14 .4 14 .5 14 .6 14 .7 Contract Signing 5 61 The Press Release... Retained Responsibilities 473 (j) Termination 474 (k) Continuation of Services 474 Chapter 12 Business Process Outsourcing 12 .1 12.2 12 .3 The Emerging Market 511 What Is BPO? 512 Areas Targeted for BPO 513 (a) General Categories 513 (b) Administration 513 (c) Asset and Property Management 514 511 xiv Contents (d) (e) (f) (g) (h) (i) (j) 12 .4 12 .5 12 .6 Finance 514 Human Resources 515 Miscellaneous 516 ... 10 9 11 3 11 5 11 8 12 9 15 8 17 2 18 6 19 5 246 275 2 81 310 312 316 318 355 377 3 81 432 437 475 4 81 xvi Contents Appendix 11 .3 Appendix 13 .1 Appendix 13 .2 Appendix 13 .3 Appendix 13 .4 Appendix 13 .5 Appendix 15 .1 Appendix 15 .2 Appendix 15 .3 Appendix 15 .4 Example of Local Counsel Questionnaire for International Outsourcing Transactions Key Legal Issues to Consider When Negotiating Contracts for the Provision... Procedures Cost-of-Living Adjustment (COLA) Provisions Checklist Stay Incentives Issues to Consider When Selecting Retained Employees Gainsharing in Outsourcing Transactions: Overview Checklist of Issues to Consider When Establishing Service Level Methodologies International Transactions Key Issues Checklist Global Master Services Agreement (Vendor Form) 37 73 76 79 98 10 0 10 6 10 9 11 3 11 5 11 8 12 9 15 8 17 2... leading IT and outsourcing lawyers and in 2005 was the only lawyer in the United States to be ranked a “Star Performer” in the outsourcing industry In 19 95, Crain's named Mr Halvey on its list of the 40 most successful people under 40 in New York City He is also listed in The Best Lawyers in America He has published three other books: Business Process Outsourcing Transactions: Process, Strategies and Contracts; ... and received her law degree from Boston University, magna cum laude While at Boston University, she served as an editor on the Boston University Law Review and was a Distinguished Scholar xvii ABOUT THE WEB SITE As a purchaser of this book, Information Technology Outsourcing Transactions: Process, Strategies, and Contracts, 2nd Edition, you have access to the supporting Web site: www.wiley.com/go /information2 e... outsourced relationship Only through this process will companies realize the advantages of leveraging the outsourced model This new edition of Information Technology Outsourcing Transactions hopes to bring the reader up to date with changes and developments in outsourcing transactions and the process of doing outsourcing transactions in the past ten years During this time, outsourcing has evolved from... manage an outsourcing transaction CHAPTER 1 OVERVIEW OF THE IT OUTSOURCING INDUSTRY 1. 1 BACKGROUND 1 1.2 IT OUTSOURCING INDUSTRY 1. 1 1. 3 IT OUTSOURCING DEALS 6 2 BACKGROUND Outsourcing the assumption of management and operational responsibility for a noncore business function or functions by a third party—is at the forefront of strategic considerations by corporate and government information technology. .. Tweed, Hadley & McCloy, LLP and the founder of the Technology & Strategic Sourcing Group He practices in all areas of technology and sourcing law, with particular emphasis on information technology and business process outsourcing and private equity transactions involving technology or sourcing companies Mr Halvey has represented companies in many of the largest technology, telecommunications, and. .. Appendix 1. 1 Appendix 2 .1 Appendix 2.2 Appendix 2.3 Appendix 2.4 Appendix 2.5 Appendix 2.6 Appendix 2.7 Appendix 2.8 Appendix 2.9 Appendix 2 .10 Appendix 3 .1 Appendix 4 .1 Appendix 4.2 Appendix 4.3 Appendix 4.4 Appendix 4.5 Appendix 4.6 Appendix 4.7 Appendix 5 .1 Appendix 5.2 Appendix 5.3 Appendix 5.4 Appendix 6 .1 Appendix 7 .1 Appendix 7.2 Appendix 9 .1 Appendix 9.2 Appendix 11 .1 Appendix 11 .2 Outsourcing . K. Information technology outsourcing transactions: process, strategies, and contracts / John K. Halvey, Barbara M. Melby 2nd ed. p. cm. Includes index. ISBN -13 978-0-4 71- 45949 -1 (cloth) ISBN -10 . Negotiations: Strategy and Process 11 9 3 .1 Introduction 11 9 3.2 Negotiating Process 12 1 3.3 Exposure Analysis 12 5 3.4 People Negotiate, Not Companies 12 6 3.5 Negotiating Strategy 12 7 Chapter 4 Outsourcing. Retained Responsibilities 473 (j) Termination 474 (k) Continuation of Services 474 Chapter 12 Business Process Outsourcing 511 12 .1 The Emerging Market 511 12 .2 What Is BPO? 512 12 .3 Areas Targeted