1 YEAR UPGRADE BUYER PROTECTION PLAN Randall S. Benn, CCIE #1637, CCSI, CCDA, CSE Sandy C. Kronenberg, CCDA, CCNA, CIPT Erik Rozell, CCNA, CCNP, CCDA, CCDP, MCT, MCSE, MCNE, CCA TECHNICAL EDITOR Wayne Lawson, CCIE #5244, CCNA, CCDA, NNCSE, CNX, MCSE, CNE, CBE “AVVID has revolutionized the design of enterprise-wide networks. This book will show you how to integrate the latest AVVID products with your existing infrastructure to create a world class, converged network.” —Ralph Troupe, President and CEO Callisma FREE Monthly Technology Updates FREE Downloadable HTML FREE Membership to Access.Globalknowledge ARCHITECTURE FOR VOICE, VIDEO, AND INTEGRATED DATA CONFIGURING CISCO ® AVVID 94_FC.qx 1/18/01 3:06 PM Page 1 CONFIGURING CISCO AVVID ® 94_AVVID_FM 1/16/01 3:00 PM Page i 94_AVVID_FM 1/16/01 3:00 PM Page ii With over 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we have come to know many of you personally. 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To register, you will need to have the book handy to verify your purchase. Thank you for giving us the opportunity to serve you. solutions@syngress.com 94_AVVID_FM 1/16/01 3:00 PM Page iii 94_AVVID_FM 1/16/01 3:00 PM Page iv CONFIGURING CISCO AVVID ® 94_AVVID_FM 1/16/01 3:00 PM Page v Syngress Publishing, Inc., the author(s), and any person or firm involved in the writing, editing, or production (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work. There is no guarantee of any kind, expressed or implied, regarding the Work or its contents. The Work is sold AS IS and WITHOUT WARRANTY. You may have other legal rights, which vary from state to state. In no event will Makers be liable to you for damages, including any loss of profits, lost savings, or other inci- dental or consequential damages arising out from the Work or its contents. 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All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or dis- tributed in any form or by any means, or stored in a database or retrieval system, without the prior written per- mission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication. Printed in the United States of America 1 2 3 4 5 6 7 8 9 0 ISBN: 1-928994-14-8 Copy edit by: Nancy Kruse Hannigan Technical edit by: Wayne Lawson and Adrienne Rebello Index by: Robert Saigh Project Editor: Mark A. Listewnik Page Layout and Art by: Shannon Tozier Co-Publisher: Richard Kristof Distributed by Publishers Group West 94_AVVID_FM 1/16/01 3:00 PM Page vi vii Acknowledgments We would like to acknowledge the following people for their kindness and sup- port in making this book possible. Richard Kristof, Duncan Anderson, Jennifer Gould, Robert Woodruff, Kevin Murray, Dale Leatherwood, Rhonda Harmon, and Robert Sanregret of Global Knowledge, for their generous access to the IT industry’s best courses, instructors and training facilities. Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks. Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Bill Richter, Kevin Votel, Brittin Clark, and Sarah MacLachlan of Publishers Group West for sharing their incredible marketing experience and expertise. Mary Ging, Caroline Hird, Simon Beale, Caroline Wheeler, Victoria Fuller, Jonathan Bunkell, and Klaus Beran of Harcourt International for making cer- tain that our vision remains worldwide in scope. Anneke Baeten, Annabel Dent, and Laurie Giles of Harcourt Australia for all their help. 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We hope that the quality of these books demonstrates our commitment to your lifelong learning success. Whether you choose to learn through the written word, computer based training, Web delivery, or instructor-led training, Global Knowledge is committed to providing you with the very best in each of these categories. For those of you who know Global Knowledge, or those of you who have just found us for the first time, our goal is to be your lifelong competency partner. Thank your for the opportunity to serve you. We look forward to serving your needs again in the future. Warmest regards, Duncan Anderson President and Chief Executive Officer, Global Knowledge 94_AVVID_FM 1/16/01 3:00 PM Page viii ix Technical Editor and Contributor Wayne A. Lawson II (CCIE # 5244, CCNA, CCDA, NNCSE, CNX, MCSE, CNE, Banyan CBE) is a Systems Engineer with Cisco Systems in Southfield, Michigan. His core area of expertise is in the Routed Wide Area Network (WAN) and Campus Switching. He has provided pre- and post-sales technical support for various dot-com start-ups on redundant ISP access, failsafe security, content networking and verification for local premise, as well as geographical load balancing. His internetworking proficiency includes Layer One and Two, Layer Three, IBM & Voice Technologies, and Network Management and Monitoring Technologies. Wayne received the “Top Performer” award at Cisco 2000 National Sales Meeting for achieving Cisco’s highest level of tech- nical certification. He has also contributed to Syngress Publishing’s Building Cisco Remote Access Networks (ISBN: 1-928994-13-X). Wayne lives in Holly, MI. Contributors Randall S. Benn (CCIE #1637, CCSI, CCDA, CSE) is the President of Global Network Solutions, Inc., a network consulting and training services company. He has over 13 years experience building voice and data networks and holds an MBA from Old Dominion University and a Bachelor of Science degree in Mathematics & Computer Science from Bloomsburg University. Randy currently specializes in designing and deploying con- verged voice, video and data networks. He also provides sales and technical training to Cisco Systems employees, partners, and customers with CCI, a Cisco Systems Learning Partner. He spends his spare time maintaining the popular Web site “Cisco 94_AVVID_FM 1/16/01 3:01 PM Page ix [...]... Compression) 311 Hardware Compression 312 Selecting a Cisco IOS Compression Method 313 Verifying Compression Operation 314 Summary 314 FAQs 315 Index 317 xxiii 94 _AVVID_ ToC 1/ 16/ 01 3:50 PM Page xxiv 94 _AVVID_ 01 1 /16 / 01 12:35 PM Page 1 Chapter 1 An Introduction to AVVID Technology Solutions in this chapter: s AVVID An Architecture of Voice, Video, and Integrated Data s The AVVID Vision s An AVVID Overview... 91 91 97 New Installations 98 Immediate Migration 98 Phased Migration 98 Summary 10 4 FAQs 10 5 Chapter 4 Configuring Cisco CallManager 10 7 Introduction 10 8 CallManager Hardware Platforms 11 0 Scalability/Redundancy 11 3 CallManager 2.x 11 3 CallManager 3.x 11 5 A CallManager Software Overview: Features and Functionality 11 8 User Features 11 9 Administrative Features 12 0 System Capabilities 12 2 Enhanced 911 ... Servers 16 1 IP Telephones 16 1 Voice Gateways 16 1 What to Expect in the Next Version of Cisco CallManager 16 2 Summary 16 4 FAQs 16 5 Chapter 5 Utilizing AVVID Applications and Software Solutions 16 7 Introduction 16 8 What Is Call Processing? 16 9 Utilizing Call Processing The Development of CallManager 16 9 17 1 CallManager 2.4 17 2 CallManager 3.0 17 2 The MCS-7835 17 3 The MCS-7822 17 3 IOS CallManager 17 4 Utilizing... Utilizing CallManager 17 4 Call Manager Features 17 5 Configuring the Bulk Administration Tool (BAT) 17 7 Adding Signaling System #7 (SS7) Using Cisco SC2200 17 8 An Introduction to Active Voice 17 8 The Unity Product Line 17 9 ActiveAssistant 17 9 ViewMail 18 0 ActiveFax 18 0 94 _AVVID_ ToC 1/ 16/ 01 3:50 PM Page xix Contents Internet Communications Software (ICS) 18 1 ACD (Automatic Call Distribution) 18 2 Cisco IP Contact... 94 _AVVID_ FM 1/ 16/ 01 3: 01 PM Page xii 94 _AVVID_ ToC 1/ 16/ 01 3:50 PM Page xiii Contents Foreword Chapter 1 An Introduction to AVVID Technology xxi 1 Introduction 2 AVVID An Architecture of Voice, Video, and Integrated Data 2 The AVVID Vision 3 Toll Bypass 3 Unified Messaging and Unified Communications 5 An AVVID Overview Hardware 5 6 Cisco Routers 6 Cisco Catalyst Switches 6 Cisco IP Telephones 7 Cisco. .. Signaling 15 1 Analog Connectivity 15 2 Digital Connectivity 15 3 Gateway Protocol Support 15 5 Monitoring CallManager Activity 15 6 CiscoWorks 2000 15 7 The Campus Manager 15 7 Resource Manager Essentials (RME) 15 8 Call Detail Records 15 8 Using Remote Administration Tools 15 9 xvii 94 _AVVID_ ToC xviii 1/ 16/ 01 3:50 PM Page xviii Contents Understanding the Packages, Licensing, and Upgrades 16 0 CallManager Software 16 0... 911 Support 12 3 94 _AVVID_ ToC 1/ 16/ 01 3:50 PM Page xvii Contents CallManager Integrated Applications 12 5 Understanding Media Termination Point 12 6 Utilizing Cisco Conference Bridge 12 7 The Cisco WebAttendant Console 13 0 Utilizing IP IVR and AutoAttendant Using IP SoftPhone CallManager Deployment Models 13 1 13 4 13 6 Single-Site Deployment 13 6 Multiple-Site Deployment with Independent Call Processing 13 7... Active Voice 9 xiii 94 _AVVID_ ToC xiv 1/ 16/ 01 3:50 PM Page xiv Contents The Converged Infrastructure 10 Phase One—Legacy Voice System with Toll Bypass Benefits 11 Phase Two—Legacy Voice System and IP Telephony in Parallel 13 Phase Three—A Converged Infrastructure 14 Summary 15 FAQs 15 Chapter 2 An Overview of AVVID Hardware Solutions 17 Introduction 18 Understanding IP Phone Sets 19 Cisco s First-Generation... Solutions 18 2 Intelligent Contact Management (ICM) 18 3 Customer Interaction Suite 18 4 Network Applications Manager (NAM) 18 5 The Video Component of AVVID 18 6 IP Video Conferencing (IP/VC) 18 6 Content Delivery Networks (CDN) 18 6 Utilizing WebAttendant The WebAttendant Interface 18 7 18 9 Utilizing Soft Phone 19 0 Summary 19 0 FAQs 19 2 Chapter 6 Utilizing Unified Messaging and Active Voice 19 3 Introduction 19 4... Telephones 20 Cisco 30 VIP/SP+ IP Telephones 21 Cisco 12 Series IP Telephones 22 Testing and Troubleshooting an IP Phone 23 Using an IP Telephone 25 Cisco s Second-Generation IP Telephones 26 Cisco 7 910 and 7 910 +SW IP Telephones 27 Cisco 7940 IP Telephones 27 Cisco 7960 IP Telephones 28 Cisco 7935 IP Conference Station 29 Inline Power 30 Understanding the External Patch Panel Power Option 31 Cisco Routers . INTEGRATED DATA CONFIGURING CISCO ® AVVID 94_FC.qx 1/ 18/ 01 3:06 PM Page 1 CONFIGURING CISCO AVVID ® 94 _AVVID_ FM 1/ 16/ 01 3:00 PM Page i 94 _AVVID_ FM 1/ 16/ 01 3:00 PM Page ii With over 1, 500,000 copies. to serve you. solutions@syngress.com 94 _AVVID_ FM 1/ 16/ 01 3:00 PM Page iii 94 _AVVID_ FM 1/ 16/ 01 3:00 PM Page iv CONFIGURING CISCO AVVID ® 94 _AVVID_ FM 1/ 16/ 01 3:00 PM Page v Syngress Publishing, Inc.,. Messaging Division. 94 _AVVID_ FM 1/ 16/ 01 3: 01 PM Page xi 94 _AVVID_ FM 1/ 16/ 01 3: 01 PM Page xii Contents xiii Foreword xxi Chapter 1 An Introduction to AVVID Technology 1 Introduction 2 AVVID An Architecture