286 Microsoft Solution Providers Venturini & Associates Complaint Master 1.0 sales@venturiniassoc.com 949-720-7433 Verano Secure supply chain management www.verano.com 650-237-0200 Verbatim Data Storage www.verbatimcorp.com 704-547-6500 Verix Software Verix eSales 1.1 sales@verix.com 213-743-4226 Vidya Technologies Knowledge intensive framework for strategic planning, problem solving www.vidyainc.com 617-244-6394 Vineyardsoft KnowledgeSync real time alerts for front and back office management www.vineyardsoft.com 508-696-6495 Vision 4 Ltd Gemini 4 sales@vision4.co.uk Visual Insights Data visualization software www.visualinsights.com 630-753-8600 Visual Software docLibrarian info@doclibrarian.com 215-493-8210 Vocalsoft Corporation PCI mharoon@vocalsoft.com 972-470-9744 VocalTec Communications Ltd. Internet Phone 5.0 info@vocaltec.com 201-768-9400 VocalTec Communications Ltd. Telephony Gateway 3.0 3.0 info@vocaltec.com 201-768-9400 Wall Data Incorporated Cyberprise DBApp Developer, Pro Ed. 2.5 sales@walldata.com 425-814-9255 Ward Systems Group, Inc. NeuroShell Predictor 2.0 wardsystems@msn.com 301-662-7950 WebGecko Software Active Page Generator 2.0 jimv@webgecko.com 206-709-0732 Webridge Enterprise eCommerce www.webridge.com 503-219-8500 Wildridge Technolgies Sdn. Bhd. Kube.NET funj@wrt.po.my 603-254-0700 Wincite Systems DBMS and Interface for developing KM, BI and CRM solutions www.wincite.com 312-424-6420 WinSales,Inc WinSales ClientVision 4.0 info@winsales.com 425-453-9050 Company Name Product Name E-mail/Web Phone Number Microsoft Solution Providers 287 Appendix E Wizdom Systems Business process portal www.wizdom.com 630-357-3000 WizSoft Inc. WizRule 3.0 info@wizsoft.com 516-393-5841 Wolcott Systems Group Knowledge architecture www.wolcottgroup.com 330-869-9500 Worldtrak Browser based CRM 888-814-2880 Worldtrak Corporation Worldtrak 4.2 www.worldtrak.com 612/814-3677 Xchange eCRM for campaign management and enterprise marketing automation www.xchangeinc.com 713-361-0020 xnet Collaborative business solutions www.xnetconsulting.com 617-956-5000 Yankee Group Enterprise KM planning services www.yankeegroup.com Company Name Product Name E-mail/Web Phone Number This Page Intentionally Left Blank 289 F Summary of Knowledge Management Case Studies and Web Locations http://www.microsoft.com/BUSINESS/km/resources/finish.asp Business and technical solutions for IT professionals and business decision makers looking to solve business problems by with applications and tech- nology built by ISVs on the Microsoft family of servers. http://www.microsoft.com/BUSINESS/km/casestudies/ changepoint_dell.asp ChangePoint and Dell—Knowledge Management Case Study. Dell Tech- nology Consulting upgraded its business management software to Change- point’s PSA solution. Running on Microsoft Windows NT Server and the Microsoft SQL Server database, the solution integrates and manages vital service delivery processes. http://www.microsoft.com/BUSINESS/km/resources/quiz.asp Knowledge Management Software Advisor—Microsoft Business. Business and technical solutions for IT professionals and business decision makers looking to solve business problems by with applications and technology built by ISVs on the Microsoft family of servers. http://www.microsoft.com/BUSINESS/km/casestudies/ kynetix_benfield.asp Kynetix Technology Group and Benfield Greig Group plc—Knowledge Management Case Study. Benfield Grieg, with their Knowledge Manage- ment partner the Kynetix Technology Group, have installed an intranet that has streamlined many key administrative tasks and improved customer ser- vice levels. 290 Summary of Knowledge Management Case Studies and Web Locations http://www.microsoft.com/BUSINESS/km/casestudies/cinergy.asp Cinergy—Knowledge Management Case Study. Cinergy built and deployed a system integration project to streamline work processes, make better use of data, and deliver high levels of customer service. http://www.microsoft.com/BUSINESS/km/casestudies/fosterparents.asp Foster Parents Plan of Canada—Knowledge Management Case Study. Fos- ter Parents Plan uses a Microsoft-based data warehouse to obtain the rele- vant information that helps it more effectively market its programs, communicate with partners, and manage resources. http://www.microsoft.com/BUSINESS/km/resources/overview.asp Microsoft’s Vision and Strategies for Knowledge Management. Business and technical solutions for IT professionals and business decision makers look- ing to solve business problems by with applications and technology built by ISVs on the Microsoft family of servers. http://www.microsoft.com/BUSINESS/km/casestudies/ ecms_snapper.asp Enterprise Communication and Messaging Solutions (ECMS) and Snapper Power Equipment Company—Knowledge Management Case Study. Read how Snapper built a sales-force automation system based on Microsoft products to enhance knowledge sharing and effectively address customers and competition. http://www.microsoft.com/BUSINESS/km/casestudies/ prism_soaustralia.asp PRISM and the South Australian Government—Knowledge Management Case Study. The Education department uses a Microsoft product-based knowledge management application to track project details and share infor- mation. http://www.microsoft.com/BUSINESS/km/casestudies/jdedward.asp J.D. Edwards—Knowledge Management Case Study. Read how J. D. Edwards used Microsoft technologies to build a corporate-information net- work that improves knowledge sharing and manages the growing company. http://www.microsoft.com/BUSINESS/km/casestudies/bp.asp British Petroleum—Knowledge Management Case Study. BP implemented a Common Operating Environment, based on Microsoft technology, that Summary of Knowledge Management Case Studies and Web Locations 291 Appendix F allows them to communicate, collaborate, and share information more effi- ciently across the organization. http://www.microsoft.com/BUSINESS/km/casestudies/casestudies.asp Knowledge Management Case Studies on Microsoft Business. Knowledge Management case studies and business solutions using Microsoft applica- tions and technology. http://www.microsoft.com/BUSINESS/km/resources/snapperTDG.asp The Snapper technical deployment guide discusses how they built a sales- force automation system based on Microsoft products, translating business requirements into a technological solution. http://www.microsoft.com/BUSINESS/km/casestudies/ leverent_motorola.asp Motorola calls on knowledge management solution to build OneTeam, a knowledge management solution designed to provide customer information to every Motorola employee working on any aspect of that customer’s busi- ness. http://www.microsoft.com/BUSINESS/km/resources/welcomtdg.asp The World Economic Forum developed an Internet-based videoconferenc- ing and collaboration service using Microsoft technologies, allowing mem- bers to share knowledge easier and more efficiently. http://www.microsoft.com/BUSINESS/km/casestudies/paconsulting.asp One PA, a business philosophy, was created to bring together the knowledge and expertise the business has developed over 50 years but technology was critical in making it happen. http://www.microsoft.com/BUSINESS/km/casestudies/ microsoft_siemens.asp Siemens created a unified knowledge management solution using Microsoft products to provide a centralized knowledge library that matches skills with projects, and access anytime and anywhere. http://www.microsoft.com/BUSINESS/km/casestudies/8020_telstra.asp Telstra Corporation Ltd. reduces on-the-job accidents and lowered medical claims with 80-20 Software Inc and Microsoft Exchange Server. 292 Summary of Knowledge Management Case Studies and Web Locations http://www.microsoft.com/BUSINESS/km/casestudies/directaccess.asp Find out how Microsoft’s technical information Web sites use Microsoft tools to create an easy-to-use, Web-based newsgroup service for the com- pany’s worldwide community of developers. http://www.microsoft.com/BUSINESS/km/casestudies/ ecompanystore.asp eCompanyStore.com created an end-to-end e-commerce solution to pro- vide real-time access to product and delivery status and enhanced customer service. http://www.microsoft.com/BUSINESS/km/casestudies/ entertainment.asp We’re Entertainment created an efficient business-intelligence solution that would minimize IT system management. http://www.microsoft.com/BUSINESS/km/casestudies/harris.asp Harris Microwave Communications created a business intelligence solution to consolidate and organize data from disparate manufacturing sites. Find out how they did it. http://www.microsoft.com/BUSINESS/km/casestudies/ redwood_firstunion.asp Following a period of corporate expansion, First Union Corporation found that it had acquired a myriad of disparate computer systems. The company needed a tool to bridge the information distribution gap. Report2Web, by Redwood Software proved to be the solution. Using the bank’s intranet, or visiting the Web site, users can easily access reports they need. http://www.microsoft.com/BUSINESS/km/resources/win2000km- article.asp There are several key technologies that will impact the Knowledge Manage- ment Industry like no other operating system release to date and in this first article we’ll take a look at one of the most exciting features of Windows 2000; the Active Directory. http://www.microsoft.com/BUSINESS/km/resources/win2000km- pt2.asp COM+ is designed to greatly simplify the creation and use of software com- ponents, which provides a runtime and services that are readily used from Summary of Knowledge Management Case Studies and Web Locations 293 Appendix F any programming language or tool, and enables extensive interoperability between components regardless of how they were deployed. http://www.microsoft.com/BUSINESS/km/casestudies/ harperccollins.asp Learn how HarperCollins switched to a Microsoft-based data warehouse to digitally track daily sales and distribute consistent, accurate sales data to key decision-makers. http://www.microsoft.com/BUSINESS/km/resources/skillset-xscript- article.asp Transcript of a conversation between Microsoft Knowledge Management Industry Manager, Jeffrey Kratz, and Skillset Software Founder, Dan White, regarding the HR market as it relates to the Microsoft KM strategy. http://www.microsoft.com/BUSINESS/km/casestudies/ mii_connectaustria.asp Connect Austria built a knowledge management solution based on Microsoft products to streamline internal communications and improve customer service through better information sharing. http://www.microsoft.com/BUSINESS/km/default.asp Business and technical solutions for IT professionals and business decision makers looking to solve business problems by with applications and tech- nology built by ISVs on the Microsoft family of servers. http://www.microsoft.com/BUSINESS/km/resources/kmpract.asp Learn how to enhance knowledge management solutions by partnering technology with business processes, facilitating a better exchange of infor- mation. Find out more in this white paper. http://www.microsoft.com/BUSINESS/km/resources/resources.asp Business and technical solutions for IT professionals and business decision makers looking to solve business problems by with applications and tech- nology built by ISVs on the Microsoft family of servers. http://www.microsoft.com/BUSINESS/km/casestudies/kpmg.asp KPMG turns knowledge into value with Kworld, a Web-based knowledge management solution that combines technology with business practices. 294 Summary of Knowledge Management Case Studies and Web Locations http://www.microsoft.com/BUSINESS/km/casestudies/ccentral.asp Find out how Comedy Central created a corporate intranet in order to ensure fast and effective knowledge sharing. http://www.microsoft.com/BUSINESS/km/casestudies/ cotelligent_californiapizzakitchen.asp CPK deployed a centralized data warehouse based on Microsoft products, to provide faster access to data, allowing managers to make faster, better decisions and improve customer service. http://www.microsoft.com/BUSINESS/km/casestudies/filenet_bank-of- america.asp Bank of America gained faster, easier, and more secure company-wide access to schedules, task force updates, collaborative documents, standards and specifications, with FileNET’s integrated Panagon document management solution and Microsoft BackOffice. http://www.microsoft.com/BUSINESS/km/casestudies/ icomxpress_coastal.asp A powerful yet intuitive process automation solution by icomXpress, for- merly Keyfile, and Microsoft has enabled Coastal Banc to improve effi- ciency, reduce waste, and maximize its existing technology investment. http://www.microsoft.com/BUSINESS/km/casestudies/ icomxpress_university-illinois.asp This major university created an electronic procurement bulletin system that links the campuses to their suppliers and to each other. The Web-based system, provided by icomXpress, formerly Keyfile, reduces administrative effort and overhead, and should lower costs by opening bidding to more competitors. http://www.microsoft.com/BUSINESS/km/casestudies/lucent_arm- financial.asp To stay competitive and grow its business, this leading financial service pro- vider needed to automate its paper-based annuity sales process. With View- Star from Lucent Technologies, questions that took hours or days to answer are now handled in a matter of minutes. Summary of Knowledge Management Case Studies and Web Locations 295 Appendix F http://www.microsoft.com/BUSINESS/km/casestudies/ microsoft_utexas.asp The University of Texas at Austin Graduate School of Business has stan- dardized on Microsoft products to create a unified platform to lower costs and make administrative tasks easier. http://www.microsoft.com/BUSINESS/km/casestudies/ rim_paulhastings.asp This international law firm uses cutting-edge messaging technology to give its clients constant access to attorneys, who use RIM BlackBerry to receive voice mail, faxes, and e-mail remotely and in real time. http://www.microsoft.com/BUSINESS/km/casestudies/ silverlake_hobbs.asp Looking to promote their presence on the Web, this leading national insur- ance broker needed an intranet/extranet/Internet document management system with an intuitive user interface. http://www.microsoft.com/BUSINESS/km/casestudies/usx.asp US Steel developed a sophisticated intranet solution to replace their out- dated business management systems using Microsoft Visual Basic and Visual Interdev. http://www.microsoft.com/BUSINESS/km/casestudies/dandt.asp Read this case study detailing how this digital dashboard solution helped Deloitte & Touche communicate internally and exceed client expectations. http://www.microsoft.com/BUSINESS/km/casestudies/bpcl.asp Find out how BPCL built a collaborative platform and intranet solution to enable information flow and facilitate faster decision-making in their com- pany. http://www.microsoft.com/BUSINESS/km/casestudies/ microsoft_nabisco.asp Learn how Nabisco created Journey, a Microsoft-based product-planning solution to facilitate successful development of products and profitable product research. [...]... the latest technologies http://www .microsoft. com /BUSINESS/ ecommerce/casestudies/ gasullivan_cass.asp Cass Information Systems, Inc has built a leading-edge Internet Business Intelligence /Data Warehousing and Business- to -Business (B2B) e- commerce Solution to provide their external customers with a secure online reporting tool for reviewing freight billing and payment data http://www .microsoft. com /BUSINESS/ health/casestudies/... effective business decisions Enter your winning solution today! http://www .microsoft. com /BUSINESS/ health/casestudies/ partnershealthcare.asp To lower costs, improve patient care, and expand its geographical reach, Partners is prescribing telemedicine with using Microsoft technology, including Microsoft SQL Server 7.0, Microsoft Windows Media Technologies, and Microsoft NetMeeting, to make telemedicine an effective... Windows and Microsoft Office that provided a solution for their knowledge management challenges http://www .microsoft. com /BUSINESS/ finance/casestudies/ casestudies.asp Financial Services case studies and business solutions using Microsoft applications and technology http://www .microsoft. com /BUSINESS/ finance/resources/overview.asp Business and technical solutions for IT professionals and business decision... of Knowledge Management Case Studies and Web Locations http://www .microsoft. com /BUSINESS/ km/casestudies/ microsoft_ partnershealthcare.asp Learn how Partners HealthCare System created a telemedicine program to distribute presentations and educational materials on the Internet http://www .microsoft. com /BUSINESS/ km/casestudies/ microsoft_ toysrus.asp Toys http://www .microsoft. com /BUSINESS/ km/casestudies/praxa_victoriaelection-commission.asp... 179–80 implicit, 179–80 Knowledge discovery archeological expedition analogy, 161 data sets, 229–53 in KM framework, 181 role in enterprise excellence, 11 See also Data mining Knowledge Discovery in Databases (KDD), 23–25 best practices, 24–25 conferences, 24 CRISP-DM process, 25 defined, 23–24 as KM discipline, 178 processes, 25 SEMMA process, 25 "Knowledge gap," 52 Knowledge management (KM), 180–99 capability... dimension, 43 Time-oriented data sets, 106 Time series data, 43, 233 defined, 43 library, 250 Total Quality Management (TQM), 217 Training, 66 Transact-SQL, 217 Trends, 108 U UCI Knowledge Discovery in Databases Archive, 229–34 customer preference and recommendation data, 230 defined, 229–30 discrete sequence data, 230 image data, 230 multivariate data, 231–32 relational data, 232 spatio-temporal data, ... software solution to upgrade affinity group-oriented Web site http://www .microsoft. com /BUSINESS/ ecommerce/casestudies/ microsoft_ centra.asp Cost-effective, easy-to-scale Microsoft Platform facilitates live e- learning and collaboration http://www .microsoft. com /BUSINESS/ manufacturing/casestudies/ symix_american.asp Improved system maintenance has freed up 60 to 70 hours each week so managers can better spend... performance measurement, 54–55 steps, 37–38 Cross-selling, 14 Cube Wizard, 124 Customer acquisition/targeting, 13 attrition, 15 excellence, 11 relationship management (CRM), 214 D Data access requirement, 54 aggregation, 108 concepts relationship, 32 "cross-sectional" view, 43 customer preference and recommendation, 230 discrete sequence, 230 enrichment, 111 enterprise, 159 formats, 9 image, 230 modeling,... analysis They chose Comshare, Inc.’s DecisionWeb and Microsoft SQL Server 7.0 as the best decision support solution for a course that offers students experience in analysis of real-life business situations Summary of Knowledge Management Case Studies and Web Locations 299 http://www .microsoft. com /BUSINESS/ finance/casestudies/ sullivan_generalife.asp G A Sullivan and GeneraLife Company case study on an exciting... providers, 255–87 See also Web sites Microsoft Data Access Components (MDAC), 68 Microsoft Data Warehousing Alliance, 70 Microsoft Decision Tree, 141 Microsoft KM framework components, 200–201 critical functions and enablers, 201–8 desktop services, 200 development services, 200 layers, 201 systems layer, 201 See also Knowledge management (KM) Microsoft KM Product Management, 190 Index 310 Microsoft repository, . product and delivery status and enhanced customer service. http://www .microsoft. com /BUSINESS/ km/casestudies/ entertainment.asp We’re Entertainment created an efficient business- intelligence solution. The World Economic Forum developed an Internet-based videoconferenc- ing and collaboration service using Microsoft technologies, allowing mem- bers to share knowledge easier and more efficiently Cinergy Knowledge Management Case Study. Cinergy built and deployed a system integration project to streamline work processes, make better use of data, and deliver high levels of customer service. http://www .microsoft. com /BUSINESS/ km/casestudies/fosterparents.asp