BỘ TÀI CHÍNH TRƯỜNG ĐẠI HỌC TÀI CHÍNH - MARKETING KHOA THƯƠNG MẠI TÀI LIỆU ÔN TẬP THI TUYỂN SINH LIÊN THƠNG ĐẠI HỌC KHĨA CHUN NGÀNH THƯƠNG MẠI QUỐC TẾ MÔN: ANH VĂN LƯU HÀNH NỘI BỘ TP HỒ CHÍ MINH – THÁNG – 2011 SAMPLE TEST PART I: Choose the correct answer by writing the letter A, B, C or D after each number on your answer sheet Get the invoice upon receipt (A) signature (B) sign (C) signed (D) signing time to submit a bid (A) Still there is (B) Is there still (C) There is still (D) They're still is Our future will be _ on what services we can provide (A) basic (B) based (C) basing (D) base If there better communication, I would not resign (A) were (B) was (C) is (D) will be the critics and answer their questions (A) Stand in for (B) Stand at (C) Stand with (D) Stand up to By the end of this century, business greatly (A) will be changed (B) will have changed (C) changes (D) changed The market has declined in many parts of the country (A) homing (B) housed (C) homes (D) housing saving money, you will purchase a reliable product (A) With (B) So (C) Besides (D) Consequently _ one partner has resigned, others are quitting, too (A) Because (B) Although (C) If (D) Before 10 The management makes an assessment (A) rarely (B) still (C) monthly (D) already 11 The secretary had the messenger the envelope as soon as possible (A) delivering (B) to deliver (C) deliver (D) delivered 12 The board meetings usually on time (A) have started (B) start (C) are starting (D) have been starting 13 Everyone was disappointed to hear that the company's proposal was (A) turned up (B) turned on (C) turned away (D) turned down 14 Even though the exchange rate was high, we from them (A) buy (B) must have bought (C) had to buy (D) had better buy 15 _ Dr Rossi hired the new secretary, the office has become more organized (A) When (B) Before (C) While (D) Since 16 Mr Cutler will as president (A) step out (B) step down (C) step from (D) step through 17 Ms Silva sent the memo it had been approved (A) so (B) but (C) after (D) until 18 It's time to take advantage of current _rates (A) interesting (B) interest (C) interested (D) interests 19 The manager has to _ the presentation until next week (A) put off (B) put with (C) put on (D) put through 20 When the directors a profit, they'll be satisfied (A) will see (B) are seeing (C) see (D) have been seeing PART 2: Each of the following sentences has an error On your answer sheet, write the letter A, B, C or D after each number for that error 21 Of all (A) the software the consultants have looked at(B) the more(C) powerful one(D) is also the most accessible 22 After much (A) discussion, the negotiators decided not making(B) an offer until they(C) had looked over(D) the contract 23 The partners agreed that(A) buying a new building(B) will(C) be a solid investment(D) 24 Total amount (A) of the membership dues(B) collected at the annual(C) conference was misplaced(D) 25 Yesterday (A), Mr Frank, who was(B) negotiating a new contract(C), disappoint(D) his supervisor 26 The home was located (A) in a quiet community(B); unfortunately, it(C) was much farther than we have(D) originally thought 27 The result of(A) the studies(B) have had(C) a strong impact on(D) future developments 28 The director should(A) decide to hire(B) her, we should advise the personnel office to prepare(C) all the necessary paperwork(D) 29 We've decided (A) to stop to interview(B) qualified applicants who are not(C) willing to relocate(D) 30 The latest(A) series of articles on trends and(B) innovations have been(C) praised by the(D) readers PART 3: On your answer sheet, complete the text with the best words by writing the numbers and the corresponding letters (A-C) The name game A brand can be defined as a name given to a product by a company so that the product can easily be recognised by its name or its design In our very .1 business world, a good brand is one of the keys to the success of any company It is often a powerful tool However, the name is not everything For a brand to be successful, marketers have to know what the consumer and wants, so a lot of market is necessary This gives them a consumer 5, that is to say a kind of picture of the typical customer It is a picture not only of the customer's needs and wants, but also of their beliefs and values If the brand then clearly reflects those values, it is more likely to be successful The customer has so much nowadays that a good brand is a necessity, so that one product is clearly different from another in his or her mind A good brand of course has long-term benefits, as it will to many different market and to people from different cultures a) informative b) competitive c) conservative b) sell c) sold a) sales a) wishes b) needs c) orders a) study b) research c) science b) report c) profile a) summary a) choice b) option c) suggestion a) attract b) persuade c) appeal a) shares b) portions c) segments PART 4: On your answer sheet, write word(s) after the each corresponding number to complete the e-mail with the words from the box changes least convenient sending or are leaving cannot has to have to seeing To: feketekati3@freemaii.hu From: PeiJonsson@lindcom.se Dear Kati, Thanks for …………… the schedule Unfortunately, we change our plans owing to unexpected problems here at headquarters We leave on Wednesday 24 as we intended, Instead, we for Budapest on Thursday 25 on the same flight and returning to Stockholm on the Saturday morning The Performance Evaluation is very important - we want to have at ………….5 two full hours for that The meeting with Ms Viktor be after that, either later in the day ………… the day after; see which is more………………8 Apart from that, feel free to make any other ……………9 you like I apologise for the inconvenience this may cause you Looking forward to 10 you soon With best wishes, PART 5: Put the following sentences from a report in the right order (1-8) …… a) About one fifth of the consumers who have tried our new products said they were dissatisfied with the taste of the Spring Balm toothpaste …… b) Also, 47 people complained of skin irritation after using our deodorant …… c) I shall begin with my findings about the products themselves, …… d) It is based on interviews with more than 500 consumers …… e) On the other hand, many of those who have heard about the Spring Balm collection complain that they cannot find our products anywhere …… f) Secondly, as regards the price, almost 90% remarked that our products are overpriced in comparison with well-established brands …… g) The aim of this report is to determine the reasons for the failure of the launch of our new range of Spring Balm toiletries …… h) Thirdly, with regard to promotion and place, it is clear that the name Spring Balm still means nothing to most consumers PART 6: Fekete Kati asks you to write in his name a memo (35 - 45 words) to all Sales staff, to: • inform them of the change of time • encourage everybody to be there • apologise for possible inconvenience ………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………… ……………………………………………………………… SAMPLE TEST PART I: Choose the correct answer by writing the letter A, B, C or D after each number on your answer sheet The chairman said his _ would continue his strategies (A) successful (B) successor (C) success (D) successive This region as the costliest place to business (A) often is referred (B) is often referred (C) is referred often to (D) is often referred to Since 1990, our customers _ with our service (A) are satisfied (B) have satisfied (C) have been satisfying (D) have been satisfied People either don't have the money they aren't willing to spend it (A) and (B) neither (C) or (D) although The group is composed five companies (A) in (B) of (C) up (D) from In order to make more money, Mr Garcia has decided to a second job (A) take off (B) take out (C) take from (D) take on A survey of the shows they are satisfied with their Jobs (A) employment (B) employs (C) employees (D)employing the bad location, the management is confident of success (A) Despite (B) Since (C) With (D) As Company officials must disclose their own affairs (A) finance (B) financing (C) financial (D) financed 10 The new business has incorporated (A) still (B) once (C) yet (D) already 11 Do an estimate before getting it in writing (A) not ever accept (B) never accept (C) accept never (D) not accept ever 12 Production went down _ morale was low (A) even though (B) when (C) but (D) to 13 The distributors will collaborate a British company (A) with (B) in (C) from (D) of 14 If banks _ the number of credit cards, the economy would improve (A) limiting (B) limited (C) had limited (D) are limiting 15 One suggestion was to gasoline taxes (A) raise (B) have raised (C) be raising (D) raising 16 The host will want the total amount _ before paying the bill (A) checked (B) be checked (C) checking (D) check 17 The new sales manager cooperates with her colleagues; , she is a valued member (A) although (B) however (C) for example (D) therefore 18 our office, Mr James voted against the proposal (A) Representation (B) Representative (C) Representing (D) Representative of 19 Paychecks _ (A) are twice distributed a month (B) twice a month are distributed (C) are distributed twice a month (D) a month are distributed twice 20 There has been a decline in local national advertising (A) therefore (B) so (C) but (D) and PART 2: Each of the following sentences has an error On your answer sheet, write the letter A, B, C or D after each number for that error 21 Your intelligent(A) and energy will help you solve(B) any problem you encounter; use these strengths(C) wisely(D) 22 Employment(A) benefits are given(B) to new employees(C) have increased tremendously(D) 23 Paychecks are deposited in(A) the employees' accounts, or(B) an employee can pick it off(C) in Accounting(D) 24 The secretary(A) discovered too late(B) that she transferred(C) the call to the wrong(D) office 25 The concerned(A) customer asked when(B) had the product(C) been sent from(D) the warehouse 26 My colleagues and I(A) did not find the new software(B) program to be easy(C) as the old one(D) 27 The Board of Directors are(A) in the process(B) of dissolving(C) the(D) company 28 If you(A) have Just recently purchased(B) a home or are considering to refinance(C) your home, take advantage of our low rates 29 The most popular(A) suggestion with(B) the office workers is that all smokers could go(C) outside to smoke(D) 30 There(A) is a rumor that(B) the workers are discussing(C) establishing union(D) PART 3: Match these question halves Wouldn't we seem impatient Will you get a bonus Won't you make a concession Would you increase your order Wouldn't they be disappointed Will Ana ever win their trust a) if she keeps being inconsistent? b) if they didn't win the contract? c) if you exceed the sales target? d) if we told them once again to hurry? e) if we delivered immediately? f) if they make one? PART 4: Complete the text with the best word The life cycle of a product All products have a life cycle New products are being developed ail the time to replace older products which are coming to the end of their lives The cycle begins when a new product is … At that stage, there is only a plan or a drawing, which is then used when the product is Nobody knows how well the new product works, or how good it is, so it has to be On the basis of the test results, it may have to be modified Once the necessary have been made the product is ready to be launched and then in a number of advertising campaigns Advertising plays a very important role, and so does .6 Indeed, the company has to make sure that its new product is .7 to as many customers as possible Eventually, when it is clear that sales are going down steadily, the company will probably decide to the product a) a) a) a) a) a) a) a) planned fabricated tested specifications promoted discount profitable destroy b) b) b) b) b) b) b) b) designed manufactured examined qualities exhibited delivering available discontinue c) c) c) c) c) c) c) c) sketched assembled researched improvements displayed distribution marketable distinguish PART 5: Complete the advertisement for a new product with phrases from the box continues-that trend ten pages per minute need documents in a hurry document feeder publishing them on a website adaptor for slides and negatives' JUST ScanIt At ScanIt International we spend a lot of effort making our products as user-friendly as possible Our new scanner Alpha JTX2 continues that trend Alpha JTX2 will help you run your business smoothly and efficiently It is a high-performance scanner designed for those who • Get professional results in seconds • High-resolution scanning • 6-second preview scan • Automatic .3 (up to 30 sheets) • Copies up to One-touch buttons for e-mailing images to colleagues or ……………….5 Alpha JTX2: the market leader in scanning technology Only 199 euros, including For further information and a free trial, call freefone 0800 427 8732 or email us at scanit@hitech.couk PART 6: Write an e-mail to ScanIt International on behalf of your company to request further information about the scanner described in PART Organise your message like this: Start with Dear Sir/Madam Say where you saw the advertisement Ask what you need to know: a) Can the JTX2 scan 3-D objects? b) What types of paper can be used? Say you are interested in a free trial and ask how long the trial period is Finish your message with the correct ending SAMPLE TEST PART I: Choose the correct answer by writing the letter A, B, C or D after each number on your answer sheet _ Mrs Lee was calling her husband's office, he was calling hers (A) While (B) Because (C) So (D) Then The CEOs will meet _ Chicago next month A) at (B) in (C) to (D) from The award was contested by one of the _ (A) competitors (B) competition (C) competing (D) competitive The was considered final (A) decisive (B) decided (C) decision (D) deciding Mr Wong once lived _ New Orleans (A) in (B) at (C) from (D) on The report focused on the of the study (A) foundlings (B) finds (C) findings (D) found The staff _ the office had been burglarized (A) suspicion (B) suspense (C) suspicious (D) suspected all the references to verify the information (A) Look by (B) Look out (C) Lookup (D) Look to Mary is an excellent writer (A) considerate (B) considered (C) considerable (D) considers 10 They _ the launch of their new company only a year ago (A) announce (B) are announcing (C) have announced (D) announced 11 Both companies are _ the same business (A) in (B) with (C) from (D) through 12 there were so many options, everyone was satisfied (A) If (B) Why (C) Because (D) When 13 If they more aware of the trends, they could have avoided bankruptcy (A) were (B) are (C) have been (D) had been 14 Make checks to the company (A) paid (B) payable (C) paying (D) pay 15 Ms Bolton is both a strong manager a skilled negotiator (A) or (B) with (C) and (D) though 16 _ the stockbrokers said the market was healthy, they refused to invest more money (A) Because (B) Although (C) In addition (D) So 17 The seminar will adjourn five o'clock (A) in (B) on (C) at (D) the 18 Marketing is important; we're hiring a new public relations firm (A) therefore (B) even though (C) nevertheless (D) but 19 After re-evaluating the proposal, the agency the contract to us (A) awarding (B) had awarded (C) awarded (D) awards 20 My supervisor had me the morning taking inventory (A) spend (B) to spend (C) spent (D) spending PART 2: Each of the following sentences has an error On your answer sheet, write the letter A, B, C or D after each number for that error 21 Ms Jenkins made the decision(A) that she(B) will promote(C) her administrative assistant before the end of(D) the year 22 A repair job is costing(A) over $3,000 is automatically(B) discounted(C) $500 from the total(D) cost 23 Although an(A) interior designer had been(B) consulted, the decor was not(C) as impressive we(D) had expected 24 After press (A) conference, the speaker's assistant(B) made a summary(C) of her remarks available(D) 25 The new established(A) advertising agency used(B) innovative demographic(C) studies to attract(D) new clientele 26 The downtown(A) store it is definitely(B) luxurious, with plush carpeting, a sweeping(C) staircase, and mirrors everywhere(D) 27 The last job (A) applicant had a background in(B) economics, which are considered(C) critical in the new position(D) 28 After the presentation (A) of the developed specially(B) program, the audience reacted positively and(C) endorsed it immediately(D) 29 The inspector(A) admitted to offer an(B) estimate for the image(C) free of charge(D) 30 The size of the new buildings(A) and its(B) proximity to the center of the business area makes(C) it an attractive(D) investment PART 3: Put the words in the questions in the correct order Write your questions on the answer sheet 1) mean / does / What / 'launch'/? ………………………………………………………… 2) like / Manager / our / talk / you / to / to / Would / Marketing/? …………………………………………………………………………………………… 3) a / advertising / Do / lot / on / spend / they /? …………………………………………………………………………………………… 4) advertise / did / range / their / they / Where / new /? …………………………………………………………………………………………… 5) targets / meet / Did / your / you / sales /? …………………………………………………………………………………………… 6) expecting / figures / sales / Were / better / you /? …………………………………………………………………………………………… …………………………………………………………………………………………… 7) for / Have / my / quarter / read / report / sales / the / you /? …………………………………………………………………………………………… 8) a / How / / often / report / write / you /? …………………………………………………………………………………………… PART 6: You work for a large insurance company which always has large quantities of confidential documents to destroy At the Exhibition of inventions, you see a new type of shredder Write a short memo (75 ~ 85 words) to your Head of Department, including: • some details about the machine, e.g., shreds paper and cardboard/fully automatic/fitted with energy-saving device/completely silent, etc • why you think it would be a good idea to buy this machine • where your Head of Department might get further information ……………………………………………………………………………… UNIT 1: CAREERS 1.1 VOCABULARY A Match each job with its description a) supplies information about a company to the public An accountant b) keeps and checks the financial records of a The CEO company A computer c) studies business operations and uses a computer to programmer plan changes A systems d) writes instructions for computers to certain analyst tasks A PR officer e) helps a manager by doing some of their work for A PA them f) is the most senior manager in a company B Fill in each blank with a suitable form of one of the items from the box to involve to be in charge to deal to make sure to be responsible 1) Michel Lacour works for Research and Development His job involves developing new products and new ideas 2) Nevenka Babic is our Quality Control Inspector She for monitoring our products and trying to improve their quality 3) Kate Hughes works for Personnel She with staff problems, as well as with recruitment and training 4) Zoltan Jilly is our Security Officer He that our staff and premises are protected against crime 5) Sergio Carboni is our new Maintenance Engineer He checks all our equipment regularly and of all repairs C Look at exercise B again, and write down the words which follow these items tobe in charge tobe responsible to deal' to make sure 1.2 LANGUAGE REVIEW A Match the personal qualities with abilities Then make sentences using can For example: If you are outgoing, you can easily mix wrfh people socially a) speak two languages fluently b) work for a long time without a break c) express your thoughts and feelings clearly 2) We are sure we will make a profit within three years, (expect) We expect to make a profit within three years 3) We are going to launch a new range next summer (intend) …………………………………………………………………… 4) We will beat our competitors before long (hope) …………………………………………………………………… 5) We are sure we will open three new subsidiaries before long (expect) …………………………………………………………………… 6) We are going to open a new sales office in Bratislava (intend) …………………………………………………………………… C/ Look at Tom Kent's diary for next week Then read the examples and look at the tip Complete the conversation between Sue and Tom's secretary It is now Friday 11th Mon 14 Thurs 17 am visit Brunsfield factory am Geneva pm meet Korean visitors pm ………………………… Tues 15 Fri 18 am talk on word-of-mouth advertising (till 10) am Geneva pm departmental meeting (preparation) pm ………………………… Wed 16 Sat 19 am departmental meeting (10:00 – 11:30) am Geneva pm to Geneva pm am back from Geneva For example: Tom Kent is visiting the Brunsflefd factory on Monddy morning On Wednesday morning he is attending a departmental meeting Tip: We use the present continuous tense to talk about fixed arrangements This is sometimes called the diary future Sue: Hello I'd like to make an appointment to see Tom Kent on Wednesday afternoon Secretary: I'm afraid Mr Kent is .,.1 then And he is not until Saturday Sue: Right How about Monday? Secretary: He's tied up all day Monday Would Tuesday suit you? Sue: Tuesday? Fine What sort of time? Secretary: Well, he's till 10:00, but he could see you after that Otherwise in the afternoon he's 4, but I'm sure he could fit you in Sue: Three o'clock would be great Secretary: Three Right I've made a note of that and I'll call you back to confirm the appointment Sue: Thank you very much WRITING: Linkers (A) Look at the examples Then answer the three questions below • Our new range of cosmetics is not doing very well For instance, sales of our Cleopatra day cream have fallen by 20% • Our competitors are already working on new designs That is why we should launch our new range as soon as possible • If they want to attract more tourists, they should increase the number of international flights In addition, they should improve services Which linker (in bold) is used to: • introduce an explanation? • introduce an example? • make an additional point? B/ Complete each sentence with the best linker from exercise A There are different ways you could improve your performance , you could try and visit five customers a day instead of three I have informed everyone personally they have all read my report I have not met my sales targets l am worried I will not get a bonus I want you to meet the deadlines we agreed I expect you to hand in your report by Thursday Prices in the city centre have gone up we should look for new office space in the suburbs The Bahia coast is developing rapidly they have recently built several luxury resorts there Time management C/ Kati Fekete is the manager of Lindcom Hungary She is expecting three senior executives from Lindcom International Headquarters, Stockholm Look at the schedule she has produced Wednesday May 24 8:15 Arrival Ferihegy Airport Transfer to Majestic Hotel 11:00 Meet all staff, Budapest Office Buffet Lunch, Budapest Office 14:00 Sales Team: Performance Evaluation Thursday May 25 8.00 Meeting with Ms Ana Viktor, Sales Manager 10.00 Minibus to Lindcom Electronics in Hatvan 11.00 Tour of Lindcom Electronics/Meet staff 12.00 Lunch with local manager 13.30 Return to Budapest Free afternoon or guided city tour 18.30 Airport transfer 19.45 Departure for Stockholm Kati receives this e-mail from Stockholm informing her about some changes Complete the e-mail with the words from the box sending are leaving cannot has to have to seeing To: feketekati3@freemaii.hu From: PeiJonsson@lindcom.se Dear Kati, Thanks for sending the schedule Unfortunately, we change our plans owing to unexpected problems here at headquarters We leave on Wednesday 24 as we intended, Instead, we for Budapest on Thursday 25 on the same flight and returning to Stockholm on the Saturday morning The Performance Evaluation is very important - we want to have at least two full hours for that The meeting with Ms Viktor be after that, either later in the day or the day after; see which is more convenient Apart from that, feel free to make.any other changes you like I apologise for the inconvenience this may cause you Looking forward to you soon With best wishes, Per D/ Write a memo (35 - 45 words) to all Sales staff, to: • inform them of the change of time • encourage everybody to be there • apologise for possible inconvenience MEMO To: All Sales staff From: Fekete Kati Re: Visit from International Headquarters Stockholm Date: May 16 Unfortunately our guests from Stockholm ……………………………… ………………………….……………………………………………………………… .………….………………………………………… …………………….……………………………………………………………….……………… ……………………………………………….…………………………………………………… Editing E Read the text below about time management • in each line 1-8 there is one wrong word, • For each line, write the correct word in the space provided To the vast majority of business people, there never seem to be enough time As there will never be more then 24 hours in a day, the solution to this problem consists in makeing time for ourselves But how can this be done? The key to effective time managment is planning Good managers make a plan not only for the current month or week, but for every single day On their plan, they usually include empty slots, during which they have time to deal for unexpected event In addition, they include several short breaks instead of just one longer break This way, they found it easier to stay alert throughout the day 1seems …… …… …… …… …… …… …… UNIT 7: Managing people 9.1 VOCABULARY A/ Complete the sentences with the correct prepositions I think we can compete with them it depends on the success of our new range Robert was arguing his boss taxation Did she talk you her plans to leave the company? Good So you all seem to agree me the main points They apologised everyone their failure to deal : the crisis I had to listen dozens of customers complaining the price increase B/ Only one of these sentences is correct Correct the other ones Robert never listens my suggestions Robert never listens to my suggestions The problem with him is that he does not believe our abilities Tomorrow I have to report to February's sales figures Linda would like to discuss the report's recommendations with you He apologised for not hand in his report on time My company spends a tot of money for training courses for employees C/ Complete the first gap with a verb from Box A and the second gap with a preposition from Box B Box A Box B listen communicate deal to in to to with with delegate invest respond Six tips for managing people more successfully Your staff wi!! often have good ideas, so listen to what they have to say Do not everything yourself tasks other people Problems may be more difficult to solve if you wait too long, so them as soon as you can Good employees want to develop professionally, so courses and seminars for them Clear information is very important your employees dearly, so that they know exactly what you expect When your employees arc satisfied, they work more effectively, so their needs without delay D/ Put the words in order to make sentences clear/He/set/always/to/goals/tried the/her/trust/She/staff/unable/win/to/of/was She/abroad/experience/to/gain/work/to/went manager/Tim/position/took/a/sales/up/as to/culture/She/Thai/had/difficulty/no/adapting Reported speech A/ Put the words in order to make the sentences of a reported dialogue My/ready/wasn't/asked/my/why/me/boss/report My boss asked me why my report wasn't ready working/computer/l/my/properly/said/wasn't a/He/I/needed/new/one/said/that also/ahead/and/Then/he/should/plan/said/try/l organised/was/said/well/1/usually/l a/asked/computer/Finaily,/get/him/l/l/new/when/would B/ Check your answers to exercise A Then complete the sentences with the actual words spoken ‘Why isn’t your report ready?' asked my boss 'Well, my computer ,' l said 'I think you ,' he said 'And you should ,' he also said 'But I'm ,' l said 'When ?' I asked finally C/ Find the mistakes in three of these sentences Then correct the mistakes The first one has been done for you He told them invest in a good training course He told them to invest in a good training course She said that gaining the staff's trust is important They asked him how he deal with those problems in his previous Job She said I should communicate with colleagues more clearly She asked them to agree on a date for their next meeting He told that last month's sales figures were very good D/ Look at these examples Then report the other four questions in the same way Wh- questions • What you want to do? He asked her what she wanted to • How much you earn? He asked her how much she earned Yes/No questions • Do you listen to their problems? He asked her if she listened to their problems • Could you deal with a crisis? He asked her if she could deal with a crisis Do you easily adapt to new situations? He asked her How often you invest in courses? He asked her Are you finding it difficult setting clear goals? He asked her Why is this year's budget so small? He asked her WRITING: Preparing for report writing A/ Match sentences 1-8 below with the percentages in the box 0% 4% 31% 48% 54% 730/° 94% 100% About three quarters of the staff 73% Almost everybody/Most of the staff ……… Almost one third of the staff ……… Everybody ……… Hardly anybody ……… Just under half of the staff ……… More than half of the staff ……… Nobody ……… B/ Lindcom International's managers wanted to know if their employees think they are good managers So they sent everyone a questionnaire Look at the summary of the findings and complete the Conclusions section of the report with phrases from the box You and your manager QUESTIONNAIRE FINDINGS Often Sometimes Never Does your manager listen to your suggestions? 5% 35% 6o% Does s/he respond to your concerns? 2% 73% 25% Does s/he say 'well done’? 19% 34% 47% Does s/he give you the information you need? 97% 2% 1% Do you enjoy working with her/him? 33% 52% 15% most of the staff almost everybody almost half a quarter of one third Conclusions Most of the staff are clearly dissatisfied with the way management listens to their suggestions In addition, the staff say their manager never responds to their concerns say that they often enjoy working with their manager On the other hand, say that their manager never praises them On the positive side, .5 is dissatisfied with the way their manager communicates information C/ Match these sentence halves to make the Recommendations section Recommendations Management should build on its strengths We must urgently look into ways of Moreover, we should adopt We should also remember to praise As a result, our people would certainly enjoy a) working with us more than they at present b) and continue to communicate information efficiently c) our employees for their good work d) taking into account our employees' suggestions e) a more sympathetic attitude towards them Requesting information D/ You work for Lindcom Uni Read the course advertisement below Then choose the appropriate information (a-l) to complete the letter The Morningside Business & AdministrationTraining College Forthcoming courses relationships in the workplace Course fee: £150 Cultural Differences in the Workplace Dates: to be advised The aim of this two-day workshop Venue: The Morningside BAT is to enable participants to College understand 13 Bucdeuch Avenue cultural differences in order to Edinburgh EH4 7BG improve Tutor: Fredrik Karlsson, MBA, PhD (Lund University) For further details, write to Donald Strachan at the above address i) Lindcom UK, a) All the best, 30 Burrard Street b) Dear Mr Strachan Brentford TW9 2AK c) Hi Donald! j) May 11 d) Dear Sir/Madam k) Mr Donald Strachan e) Please write soon The Morningside BAT College f) Sue Lowles, Deputy Manager 13 Bucceuch Avenue Lindcom UK "Edinburgh EH47BG g) We look forward to hearing from l) Yours sincerely you h) Yours faithfully (1)……………… (2) (3) (4) Further to your advertisement in The Banffshire Herald of May 7, we would like to request further information about your Cultural Differences in the Workplace course In-particular, we would like to know the start dates and the maximum number of participants on the course Finally, any-information about discounts for groups , of five or more would also be welcome (5) (6) (7) UNIT 8: REVIEW I/ READING There are three parts to this section, with special directions for each part Example Because the equipment is very delicate, it must be handled with (A) caring (B) careful (C) care (D) carefully The sentence should read, "Because the equipment is very delicate, it must be handled with care Therefore, you should choose answer (C) Now begin work on the questions 101 Both companies are _ the same business (A) in (B) with (C) from (D) through 102 there were so many options, everyone was satisfied (A) If (B) Why (C) Because (D) When 103 If they more aware of the trends, they could have avoided bankruptcy (A) were (B) are (C) have been (D) had been 104 Make checks to the company (A) paid (B) payable (C) paying (D) pay 105 Ms Bolton is both a strong manager a skilled negotiator (A) or (B) with (C) and (D) though 106 _ the stockbrokers said the market was healthy, they refused to invest more money (A) Because (B) Although (C) In addition (D) So 107 The seminar will adjourn five o'clock (A) in (B) on (C) at (D) the 108 Marketing is important; we're hiring a new public relations firm (A) therefore (B) even though (C) nevertheless (D) but 109 The secretary had the messenger the envelope as soon as possible (A) delivering (B) to deliver (C) deliver (D) delivered 110 The board meetings usually on time (A) have started (B) start (C) are starting (D) have been starting 111 Everyone was disappointed to hear that the company's proposal was (A) turned up (B) turned on (C) turned away (D) turned down 112 Even though the exchange rate was high, we from them (A) buy (B) must have bought (C) had to buy (D) had better buy 113 _ Dr Rossi hired the new secretary, the office has become more organized (A) When (B) Before (C) While (D) Since 114 Mr Cutler will as president (A) step out (B) step down (C) step from (D) step through 115 Ms Silva sent the memo it had been approved (A) so (B) but (C) after (D) until 116 It's time to take advantage of current _rates (A) interesting (B) interest (C) interested (D) interests 117 The manager has to _ the presentation until next week (A) put off (B) put with (C) put on (D) put through 118 When the directors a profit, they'll be satisfied (A) will see (B) are seeing (C) see (D) have been seeing 119 Do an estimate before getting it in writing (A) not ever accept (B) never accept (C) accept never (D) not accept ever 120 Production went down _ morale was low (A) even though (B) when (C) but (D) to 121 The distributors will collaborate a British company (A) with (B) in (C) from (D) of 122 If banks _ the number of credit cards, the economy would improve (A) limiting (B) limited (C) had limited (D) are limiting 123 One suggestion was to gasoline taxes (A) raise (B) have raised (C) be raising (D) raising 124 The host will want the total amount _ before paying the bill (A) checked (B) be checked (C) checking (D) check 125 The new sales manager cooperates with her colleagues; , she is a valued member (A) although (B) however (C) for example (D) therefore 126 our office, Mr James voted against the proposal (A) Representation (B) Representative (C) Representing (D) Representative of 127 Paychecks _ (A) are twice distributed a month (B) twice a month are distributed (C) are distributed twice a month (D) a month are distributed twice 128 There has been a decline in local national advertising (A) therefore (B) so (C) but (D) and 129 _ Mrs Lee was calling her husband's office, he was calling hers (A) While (B) Because (C) So (D) Then 130 The CEOs will meet _ Chicago next month A) at (B) in (C) to (D) from 131 The award was contested by one of the _ (A) competitors (B) competition (C) competing (D) competitive 132 The was considered final (A) decisive (B) decided (C) decision (D) deciding 133 Mr Wong once lived _ New Orleans (A) in (B) at (C) from (D) on 134 The report focused on the of the study (A) foundlings (B) finds (C) findings (D) found 135 The staff _ the office had been burglarized (A) suspicion (B) suspense (C) suspicious (D) suspected 136 all the references to verify the information (A) Look by (B) Look out (C) Lookup (D) Look to 137 Mary is an excellent writer (A) considerate (B) considered (C) considerable (D) considers 138 They _ the launch of their new company only a year ago (A) announce (B) are announcing (C) have announced (D) announced 139 After re-evaluating the proposal, the agency the contract to us (A) awarding (B) had awarded (C) awarded (D) awards 140 My supervisor had me the morning taking inventory (A) spend (B) to spend (C) spent (D) spending Directions: In Questions 141-160, each sentence has four words or phrases underlined The four underlined parts of the sentence are marked (A), (B), (C), (D) You are to identify the one underlined word or phrase that should be corrected or rewritten Then, on your answer sheet, find the number of that question and mark your answer Example All employee (A) are required to wear (B) their identification (C) badges while (D) at work The underlined word "employee (A)" is not correct in this sentence Now begin work on the questions 141 Of all (A) the software the consultants have looked at(B) the more(C) powerful one(D) is also the most accessible 142 After much (A) discussion, the negotiators decided not making(B) an offer until they(C) had looked over(D) the contract 143 The partners agreed that(A) buying a new building(B) will(C) be a solid investment(D) 144 Total amount (A) of the membership dues(B) collected at the annual(C) conference was misplaced(D) 145 Yesterday (A), Mr Frank, who was(B) negotiating a new contract(C), disappoint(D) his supervisor 146 The home was located (A) in a quiet community(B); unfortunately, it(C) was much farther than we have(D) originally thought 147 The result of(A) the studies(B) have had(C) a strong impact on(D) future developments 148 The director should(A) decide to hire(B) her, we should advise the personnel office to prepare(C) all the necessary paperwork(D) 149 We've decided (A) to stop to interview(B) qualified applicants who are not(C) willing to relocate(D) 150 The latest(A) series of articles on trends and(B) innovations have been(C) praised by the(D) readers 151 Your intelligent(A) and energy will help you solve(B) any problem you encounter; use these strengths(C) wisely(D) 152 Employment(A) benefits are given(B) to new employees(C) have increased tremendously(D) 153 Paychecks are deposited in(A) the employees' accounts, or(B) an employee can pick it off(C) in Accounting(D) 154 The secretary(A) discovered too late(B) that she transferred(C) the call to the wrong(D) office 155 The concerned(A) customer asked when(B) had the product(C) been sent from(D) the warehouse 156 My colleagues and I(A) did not find the new software(B) program to be easy(C) as the old one(D) 157 The Board of Directors are(A) in the process(B) of dissolving(C) the(D) company 158 If you(A) have Just recently purchased(B) a home or are considering to refinance(C) your home, take advantage of our low rates 159 The most popular(A) suggestion with(B) the office workers is that all smokers could go(C) outside to smoke(D) 160 There(A) is a rumor that(B) the workers are discussing(C) establishing union(D) READING 101 Mr Doh clients’ phone calls (A) rarely returns (B) returns rarely (C) has returned rarely (D) rarely had returned 102 Success depends _ the efforts of the organization (A) from (B) in (C) on (D) of 103 There has been strong competition; , the new company has made great profits (A) instead (B) nonetheless (C) then (D) despite 104 Ms Shirish will resign her position as chief officer (A) operator (B) operational (C) operation (D) operating 105 The weather report predicts it will rain _ become colder (A) neither (B) nor (C) and (D) either 106 The printer _ paper (A) ran into (B) ran out of (C) ran without (D) ran through 107 The electricity went out , we were making coffee (A) so (B) because of (C) while (D) for 108 all the negotiators, Ms Neos seems the most reliable (A) From (B) As (C) Of (D) But 109 The sales division reported a 64 percent drop the last sale? period (A) during (B) with (C) at (D) to 110 The company is financially sound; , there is no debt (A) in spite of (B) for example (C) on the other hand (D) nevertheless 111 Get the invoice upon receipt (A) signature (B) sign (C) signed (D) signing 112 time to submit a bid (A) Still there is (B) Is there still (C) There is still (D) They're still is 113 Our future will be _ on what services we can provide (A) basic (B) based (C) basing (D) base 114 If there better communication, I would not resign (A) were (B) was (C) is (D) will be 115 the critics and answer their questions (A) Stand in for (B) Stand at (C) Stand with (D) Stand up to 116 By the end of this century, business greatly (A) will be changed (B) will have changed (C) changes (D) changed 117 The market has declined in many parts of the country (A) homing (B) housed (C) homes (D) housing 118 saving money, you will purchase a reliable product (A) With (B) So (C) Besides (D) Consequently 119 _ one partner has resigned, others are quitting, loo (A) Because (B) Although (C) If (D) Before 121 The chairman said his _ continue his strategies (A) successful (B) successor (C) success (D) successive 122 This region place to business (A) often is referred (B) is often referred (C) is referred often to (D) is often referred to 123 Since 1990, our customers _ with our service (A) are satisfied (B) have satisfied (C) have been satisfying (D) have been satisfied PRACTICE TEST TWO 67 124 People either don't have the money they aren't willing to spend it (A) and (B) neither (C) or (D) although 125 The group is composed five companies (A) in (B) of (C) up (D) from 126 In order to make more money, Mr Garcia has decided to a second job (A) take off (B) take out (C) take from (D) take on 127 A survey of the shows they are satisfied with their Jobs (A) employment (B) employs (C) employees (D) employing 128 Company officials must disclose their own affairs (A) finance (B) financing (C) financial (D) financed 130 The new business has _ incorporated (A) still (B) once (C) yet (D) already 131 The manufacturer listed assets _ liabilities (A) but (B) nor (C) and (D) so 132 The competitor's attempt to _ the new company was stopped (A) take off (B) take over (C) take to (D) take out 133 The new agent has experience _ not expertise (A) but (B) and (C) with (D) however 134 the flight is cancelled, the seminar will have to be postponed (A) While (B) If (C) Although (D) Besides 135 The proposal was submitted April 28 (A) at (B) the (C) on (D) from 136 costs have increased dramatically (A) Advertising (B) Advertisements (C) Advertised (D) Advertise 137 Ford Motor Company reported a drop quarterly profits (A) to (B) from (C) in (D) with PRACTICE TEST TWO 138 The company was by an immigrant (A) found (B) founding (C) find (D) founded Directions: In this part of the test, each sentence has four words or phrases underlined The four underlined parts of the sentence are marked (A), (B), (C) (D) You are to Identify the one underlined word or phrase that should be corrected or rewritten Example: All employee(A) are required to wear(B) their identification(C) badges while(D) at work Therefore, you should choose answer (A) Now begin work on the questions 141 Mr Lyons called to find out (A) where(B) was the meeting being held 142 The opportunity for(A) promotions have increased (B) considerably since the new projects have been funded 143 The doctor will be giving you (A) a lot of information; if you have(B) questions about them, let us know 144 Rapidly (A) fallen(B) oil prices caused'OPEC ministers to meet and plan a strategy 145 Book (A) where visitors sign in(B) is kept at the front desk 146 The director felt more positive (A) steps should be(B) taken before last night's meeting to ensure job security 147 Ms Jenkins made the decision (A) that she(B) will promote her administrative assistant before the end of the year 148 A repair job is costing(A) over $3,000 is automatically discounted(B) $500 from the total cost 149 Although an(A) interior designer had been(B) consulted, the decor was not as impressive we had expected , 150 After press (A) conference, the speaker's assistant(B) made a summary of her remarks available 151 The new established(A) advertising agency used(B) innovative demographic studies to attract new clientele 152 The downtown(A) store it is definitely(B) luxurious, with plush carpeting, a sweeping staircase, and mirrors everywhere 153 The last job (A) applicant had a background in(B) economics, which are considered critical in the new position 154 After the presentation (A) of the developed specially(B) program, the audience reacted positively and endorsed it immediately 155 The inspector(A) admitted to offer an(B) estimate for the damage free of charge 156 The size of the new building(A) and their(B) proximity to the center of the business area makes it an attractive investment 157 The idea that experience (A) was worth more then(B) education was not unanimously accepted 158 The voters (A) were disappointed since they had expected knowing the outcome of the election before now 159 The result of the evaluations(A) and recommendations show(B) that more effort needs to go into research 160 The manager should(A) receive a telephone(B) call from Tokyo this morning, transfer it to his extension ... cost Ball machine BM /70 9 ? ?75 0 ? ?75 0 …………(2) ''Champ'' rackets RCH43 €55 €550 50 Tournament'' balls TB €3.10 € (3) …………(4) ''Regular'' balls RB €2.49 € 124.5 …………(5) Gear bags B 27- H €10 €50 10 ……………(6)... Peter Drucker once wrote that people not buy a 7mm drill bit or because they want a 7mm drill bit They buy the drill bit because they can need a 7mm hole What exactly did Drucker want to say?... 5% 35% 6o% Does s/he respond to your concerns? 2% 73 % 25% Does s/he say ''well done’? 19% 34% 47% Does s/he give you the information you need? 97% 2% 1% Do you enjoy working with her/him? 33% 52%