Drain the Fire Hose  Don’t be dragged down  Don’t argue  Listen – then ask for alternatives  Don’t agree or apologize  Switch to problem solving  Take action on your own Stallers/ Wafflers  Reluctant to turn down requests  Want to be liked  Afraid or unable to manage  Paralyzed by tough decisions Sideline the Stallers  Surface hidden concerns  Help them resolve the problem  You make the decision – with caution  Support decisions  Keep control of situation Silent Types  Silent/unresponsive  Answer with a grunt  Turn away from people  Pretend nothing happened Open the Silent Ones  Meet with them individually  Give them time to open up  Ask open-ended questions  Wait for a response  If no comments – comment on what’s  happening Indecisive  Super helpful – but…  Postpone decisions  Hint and beat around the bush Resolve Indecision  Address fears with “what if” questions  Help resolve problems when issues surface  Help examine facts  Watch for anger or withdrawal Sniper  Exclude key people  Withhold information  Use hidden attacks, innuendos, digs, non-playful teasing  Wreck havoc and you don’t see them Unload the Sniper  Surface the attack  Provide peaceful alternative  Bring resistance into the open  Seek group confirmation or denial of snipers criticism  Use coaching/counseling if assigned tasks not done Why Always Me  Gain attention - “its always me”  Try to gain control and make their changes . Silent/unresponsive  Answer with a grunt  Turn away from people  Pretend nothing happened Open the Silent Ones  Meet with them individually  Give them time to open up  Ask open-ended. surface  Help examine facts  Watch for anger or withdrawal Sniper  Exclude key people  Withhold information  Use hidden attacks, innuendos, digs, non-playful teasing  Wreck havoc. see them Unload the Sniper  Surface the attack  Provide peaceful alternative  Bring resistance into the open  Seek group confirmation or denial of snipers criticism  Use coaching/counseling