Dealing with Difficult People in the Workplace Presented by: BCC Career Services Objectives… At the end of this workshop you should…  Understand how difficult employees can cause conflict  Be able to identify at least 6 types of difficult people  Know 5 things to do when dealing with difficult people Overview 1. Difficult people and conflict 2. 11 types of difficult people 3. Additional Helpful Hints Difficult People and Conflict  Can be anyone – even YOU!  Difficult because it works for them  Dealing with them can cause conflict Difficult People and Conflict (cont)  Conflict can result in a charged work environment  Difficult behavior causes stress in others  Conflict can reduce an organizations effectiveness The Bulldozer  Know it all  Often use threats, sarcasm, & intimidation Dealing with Dozers  Prepare yourself  Ask questions  Focus on solution  Do not confront them Bullies  Loud and hostile  Abusive  Overwhelm you Battling Bullies  Let them run down  Get their attention  State your point non-aggressively  Don’t allow interruptions  Ask them to leave Fire Hose  Dampen enthusiasm  Everything will fail  Negative statements  Constantly complaining . difficult people  Know 5 things to do when dealing with difficult people Overview 1. Difficult people and conflict 2. 11 types of difficult people 3. Additional Helpful Hints Difficult People. Dealing with Difficult People in the Workplace Presented by: BCC Career Services Objectives… At the end of this workshop you should…  Understand how difficult employees. even YOU!  Difficult because it works for them  Dealing with them can cause conflict Difficult People and Conflict (cont)  Conflict can result in a charged work environment  Difficult behavior