1 English for Business Administration ENGLSH TEST 1 Time: 90 minutes I. Reading passage A. Read the passage and answer the questions below based on the text (2 points) Workers come and go as they please. They make vital decisions previously made by the bosses. Secretaries have abolished (and given more awarding jobs). The assembly line has been abandoned, as have economies of scale like buying components in bulk. A quarter of employees fix their own salaries and soon everyone will. The workers decide how much of the profits to share and how much to invest. Many of the rest are encouraged to work from home or set up their own small companies. Employees reorganize their factories and choose new sites for development. Central computers have been consigned to oblivion along with rows of unnecessary filing cabinets. Memos must be confined to one page. There are no controls over expenses or business travel. There is a reception desk, but no receptionist. The boss doesn’t even have his own desk and has to make his own tea. New words vital decision: quyết định quan trọng in bulk: với khối lượng lớn abandon: từ bỏ, bỏ rơi oblivion: sự lãng quên Questions 1. Who makes the decision? ………………………………………………………………………………………… 2. What things have been abandoned? ………………………………………………………………………………………… 3. How are salaries decided? ………………………………………………………………………………………… 4. How are profits shared? ………………………………………………………………………………………… 5. Who reorganizes the factories? ………………………………………………………………………………………… B. Translate the reading passage into Vietnamese (2 points) ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 2 ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… II. Write completed sentences based on the given phrases (2 points) 1. All/ necessary goods/ services/ will/ supply. ………………………………………………………………………………………… 2. Citizens/ can/ choose/ what/ they/ do. ………………………………………………………………………………………… 3. Control/ economy/ much/ same/ regulate. ………………………………………………………………………………………… 4. She/ only/ work/ GLM/ since/ takeover. ………………………………………………………………………………………… 5. Products/ can/ sell/ unbranded commodities. ………………………………………………………………………………………… 6. Sellers/ will/ raise/ price/ ration/ limited supply. ………………………………………………………………………………………… 7. Interest/ what/ pay/ borrowing money. ………………………………………………………………………………………… 8. He/ whom/ you/ meet/ last week. ………………………………………………………………………………………… 9. Bank/ charge/ interest/ if / account/ overdrawn. ………………………………………………………………………………………… 10. Accounting reports/ based/ activities/ been carried/ people. ………………………………………………………………………………………… III. Translate the following sentences into English (2 points) 1. Prudential là công ty bảo hiểm có thị phần lớn nhất ở Việt nam. ………………………………………………………………………………………… ………………………………………………………………………………………… 2. Theo báo cáo của bộ Công nghiệp và Thương mại thì nền kinh tế của Singapore đã và đang phát triển với một tốc độ đáng kể. ………………………………………………………………………………………… ………………………………………………………………………………………… 3. Ngành dịch vụ cũng tăng 6,1%, đứng đầu là các dịch vụ tài chính, tiếp theo là bán buôn và bán lẻ. ………………………………………………………………………………………… ………………………………………………………………………………………… 4. Cô ấy đã chấp nhận công việc vì nó đuợc trả lương cao và có nhiều triển vọng tốt. ………………………………………………………………………………………… 5. Điều quan trọng là phải tạo được ấn tượng ban đầu thật tốt đối với các khách hàng tiềm năng. ………………………………………………………………………………………… ………………………………………………………………………………………… 3 IV. Image that you work for a company. An American company has written asking for some information about your company. Write a letter to introduce your company to them.(2 points) - Begin your letter like this: Dear… You asked for some information about our company. - Try to answer some of these questions in the main body of the letter: • What area or areas does the company work in? • When did the company start? • What product does the company manufacture? • Where is the company located? • How is the company structured? • How many people are there on the workforce? • How do you see the future of the company developing? • Has much changed in the company in the past? - Finish your letter like that: If you have any further questions, please get in touch with me. Yours sincerely, ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 4 ENGLISH TEST 2 Time: 90 minutes I. Reading passage A. Read the passage and answer the questions below based on the text (2 points) The company, Semco, located in São Paulo, Brazil, make pumps, dishwashers and cooling units. It has been crawled over by the media and hundreds of curious corporations including 150 of the Fortune top 500 companies in the US. Semco has increased profits fivefold to nearly $3 million on sales approaching $30 million (after allowing for inflation despite the hyper-inflationary background of the national economy). It exported 23 percent of output. Productivity has risen sevenfold and the company is free of debt. New words crawl: bò, di chuyển chậm chạp cooling unit: máy điều hoà fivefold: gấp 5 lần hyper-inflationary: lạm phát phi mã output: sản lượng debt: nợ Questions: 1. What products does the company make? ………………………………………………………………………………………… 2. How have the profits of Semco developed recently? ………………………………………………………………………………………… 3. What is the sales situation? ………………………………………………………………………………………… 4. What happens to its output? ………………………………………………………………………………………… 5. How would you describe Semco’s financial situation? ………………………………………………………………………………………… B. Translate the reading passage into Vietnamese (2 points) ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 5 ……………………………………………………………………………………………… ……………………………………………………………………………………………… II. Write completed sentences based on the given phrases (2 points) 1. Economist/ satisfied/ work/ would/ done/ rapidly. ………………………………………………………………………………………… 2. People/ use/ time/ money/ wish. ………………………………………………………………………………………… 3. India/ make/ clear distinction/ two/ sectors. ………………………………………………………………………………………… 4. Trade Unions/ asked/ new plan/ must/ regulate/ / flow of work. ………………………………………………………………………………………… 5. Three factors/ production/ land/ labor/ capital. ………………………………………………………………………………………… 6. Need/ capital/ purchase/ supplies. ………………………………………………………………………………………… 7. Not/ concerned/ non-essential commodities. ………………………………………………………………………………………… 8. Haven’t/ tell/ invoice number. ………………………………………………………………………………………… 9. Money/ make/ owing shares/ call/ dividend. ………………………………………………………………………………………… 10. Sale/ goods/ services/ result/ inflow. ………………………………………………………………………………………… III. Translate the following sentences into English 1. Tuy nhiên người ta vẫn tin rằng thị trường bảo hiểm ở Việt nam sẽ tiếp tục phát triển khi thu nhập của người dân tăng lên. ………………………………………………………………………………………… ………………………………………………………………………………………… 2. Tính đến nay Uỷ ban chứng khoán nhà nước đã m ở dược rất nhiều các khoá học về chứng khoán. ………………………………………………………………………………………… ………………………………………………………………………………………… 3. Tổng sản phẩm quốc nội của Singapore đã tăng 6% trong quí 1 so với cùng kỳ năm ngoái. ………………………………………………………………………………………… ………………………………………………………………………………………… 4. Ban giám đốc sẽ phải đưa ra quyết định cuối cùng về các hoạt động của công ty mình. ………………………………………………………………………………………… ………………………………………………………………………………………… 5. Nền kinh tế quốc gia phát triển tốt phụ thuộc vào thái độ của chính phủ đối với doanh nghiệp t ư nhân. ………………………………………………………………………………………… ………………………………………………………………………………………… 6 IV. You have seen a lot of advertisements on television. What are your favourite TV commercials? Describe them and explain why you think they are effective? Your description should cover these points: (2 points) • Target customers • Features and benefits of the products • How to attract the attention of potential customers • How to create a desire for its benefits • How to encourage customers to take prompt action … ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 7 ENGLISH TEST 3 Time: 90 minutes I. Reading passage A. Read the passage and answer the questions below based on the text (2 points) Anyone who has contact with customers is salesperson – that includes the telephonist who answers the phone and the service engineer who calls to repair a machine. So that probably includes you! The relationship between a salesperson and a client is important: both parties want to feel satisfied with their deal and neither wants to feel cheated. A friendly, respectful relationship is more effective than an aggressive, competitive one. A salesperson should believe that his or her product has certain advantages over the competition. Customers wants to be sure that they are buying a product that is good value and of high quality. People in business are not going to spend their company’s money on something they don’t really need (unlike customers, who can sometimes be persuaded to buy “useless” products like fur coats and solid gold watches). Some salespeople adopt a direct “hard sell” approach, while others use a more indirect “soft sell” approach. Which approach do you prefer? Whichever approach is used, in the end perhaps a good salesperson is someone who can persuade anyone to buy anything. On the other hand, maybe a good salesperson is someone who knows how to deal with different kinds of people and who can point out how his or her product will benefit each individual customer in special ways. After all a buyer is called a “buyer” because he or she wants to buy. All you need to do is to convince them that your product is the one they want. A successful sales meeting depends on both the salesperson and the customer asking each other the right sort of question. New words: adopt: sử dụng, thực hiện, chấp nhận service engineer: kỹ sư phụ trách bộ phận dịch vụ khách hàng “Hard sell” approach: (tiếp thị) cách bán hàng bằng quảng cáo rầm rộ, liên tục, gây ấn tượng mạnh đối với khách hàng. “Soft sell” approach: cách bán hàng bằng cách dùng lời để thuyết phục. Questions 1. What is a salesperson? ………………………………………………………………………………………… 2. What do customers want to be sure? ………………………………………………………………………………………… 3. How many approaches that salespeople adopt are there? And what are they? ………………………………………………………………………………………… 4. How is a good salesperson defined in the passage? ………………………………………………………………………………………… 5. What a successful sales meeting depend on? ………………………………………………………………………………………… B. Translate the reading passage into Vietnamese (2 points) ……………………………………………………………………………………………… ……………………………………………………………………………………………… 8 ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… II. Write completed sentences based on the given phrases (2 points) 1. Supply/ essentials/ non-essentials/ commodities/ studied. ………………………………………………………………………………………… 2. Man/ good education/ usually/ earn/ money. ………………………………………………………………………………………… 3. Giants/ ICI/ BP/ not/ publicly owned. ………………………………………………………………………………………… 4. That/ theory/ now/ out of date. ………………………………………………………………………………………… 5. Current assets/ company/ usually/ include/ cash/ inventory. ………………………………………………………………………………………… 6. Debt financing/ classify/ short term/ long term. ………………………………………………………………………………………… 7. He/ interested/ economics. ………………………………………………………………………………………… 8. Accountant/ concerned/ provision/ interpretation/ financial information. ………………………………………………………………………………………… 9. Holders/ shares/ together/ form/ ownership. ………………………………………………………………………………………… 10. Sellers/ will lower/ price/ rush/ unload/ unwanted models. ………………………………………………………………………………………… III. Translate the following sentences into English (2 points) 1. Theo báo cáo, vào năm 2006 số lượng các đại lý bảo hiểm đã giảm đi 31%. ………………………………………………………………………………………… ………………………………………………………………………………………… 2. Thị trường chứng khoán Việt nam khác nhiều so với thị trường chứng khoán ở các nước phát triển như nước Úc. ………………………………………………………………………………………… ………………………………………………………………………………………… 3. Rất nhiều các doanh nghiệp nhà nước đã bắt đầu quá trình cổ phần hoá. ………………………………………………………………………………………… 4. Dự án phải kết thúc vì thiếu vốn. ………………………………………………………………………………………… 9 5. Ngày nay khách hàng tìm kiếm những sản phẩm thực sự có tính hữu dụng cao đối với họ. ………………………………………………………………………………………… ………………………………………………………………………………………… IV. Imagine that a foreign company is going to send a person on a business trip to your company. After finishing his/ her work, he / she would like to know how to get to some places and to explain local customs and habits of your own town or city. Write a passage about 150 words to tell him/ her what he/ she needs. (2 points) Your writing may cover some these points: • Where he/ she could go. • When the museums and art galleries are open. • How he/ she can get tickets for a concert or show. • Which restaurants serve typical local dishes. • Where can he/ she buy local specialities to take home. … ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… 10 ENGLISH TEST 4 Time: 90 minutes I. Reading passage A. Read the article and answer the questions below based on the text (2 points) Late payers can kill a business Managing cash flow in the everyday sense is about making sure you have money coming in to finance the costs of the goods and services you are producing. If you are a small business, the chances are that for every £100 you owe. Others owe you £155. What’s more, you’re probably waiting up to 12 weeks to get paid. It’s not right. Some business people have very definite ideas about what should be done to make thing fairer. Improving credit control can make a world of difference to your business prospects. Profit is good, but it’s cash that pay the wages. So here are ten tips to help you to get what’s due to you. a. Assess the credit risk of every customer and assign a credit limit to them before any goods are supplied. Trade and bank references should always be taken up before accepting a customer on credit terms. b. State the credit terms clearly on each invoice (a pay-by date and details of interest charges). c. Ask for a percentage of the invoice value in advance as protection against bad debt and to help cash flow. d. Try credit insurance if credit checks do not come up to standard. It’s not always available, but it can provide up to 100 per cent cover on approved debts, guaranteeing payment by a specified date. e. Think about using debt collection agencies for smaller debts. Agency fees, usually based on a percentage, are only payable if the debt is successfully recovered. f. Investigate the potential of factoring. Factors purchase a firm’s unpaid invoices, paying up to 70 per cent or more of the face value, but they often only take on the best customers. g. Make sure you know the name and department of the person to whom each invoice is being sent. h. Check how long existing customers take to pay – and negotiate new credit terms if they are not meeting bills on time. i. Offer your customers discounts for paying up promptly when invoiced. j. Follow up with a fax to make sure your invoice isn’t overlooked, disregarded or left at the bottom of the pile. New words: credit terms: những điều khoản tín dụng assign: phân công, chỉ định, chuyển nhượng bad debt: nợ khó đòi cash flow: lưu lượng tiền mặt face value: giá trị danh nghĩa overlook: bỏ qua, không chú ý đến disregard: bỏ qua, không quan tâm pile: đống (hồ sơ) Questions 1. What sort of people is the article written for? . ………………………………………………………………………………………… ………………………………………………………………………………………… 5. Nền kinh tế quốc gia phát tri n tốt phụ thuộc vào thái độ của chính phủ đối với doanh nghiệp t ư nhân. …………………………………………………………………………………………. mại thì nền kinh tế của Singapore đã và đang phát tri n với một tốc độ đáng kể. ………………………………………………………………………………………… ………………………………………………………………………………………… 3. Ngành dịch vụ cũng tăng 6 ,1% , đứng đầu. you are a small business, the chances are that for every 10 0 you owe. Others owe you 15 5. What’s more, you’re probably waiting up to 12 weeks to get paid. It’s not right. Some business people