Contents Overview 1 Lesson: Installing Hardware Devices 2 Lesson: Configuring Modems, Printers, and Monitors 11 Lesson: Troubleshooting Device Drivers 16 Lesson: Disabling and Uninstalling Hardware Devices 24 How to Uninstall Hardware Devices 28 Module 2: Adding Hardware to Windows XP Professional Clients Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, e-mail address, logo, person, place or event is intended or should be inferred. Complying with all applicable copyright laws is the responsibility of the user. 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The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Module 2: Adding Hardware to Windows XP Professional Clients iii Instructor Notes This module teaches students how to install new hardware devices and how to configure and maintain existing hardware devices and their drivers. Students will also learn how to roll back device drivers to a previous version, and how to uninstall drivers and hardware devices. There is no lab in this module. After completing this module, students will be able to: ! Install hardware devices. ! Configure hardware devices such as modems, printers, and monitors. ! Troubleshoot device drivers. ! Disable, enable, and uninstall hardware devices. To teach this module, you require the Microsoft® PowerPoint® file 2285A_02.ppt. It is recommended that you use PowerPoint 2002 or later to display the slides for this course. If you use PowerPoint Viewer or an earlier version of PowerPoint, some features of the slides may not appear correctly. To prepare for this module: ! Read all the materials for this module. ! Complete the practices. ! Read the materials listed under Additional reading for each topic. Document your own additional readings to share with the class. Presentation: 75 minutes Labs: 00 minutes Objectives Required materials Important Preparation tasks iv Module 2: Adding Hardware to Windows XP Professional Clients How to Teach This Module This section contains information that will help you to teach this module. For some topics in this module, references to additional information appear in the notes at the end of the topic. Read the additional information in preparing to teach the module. During class, ensure that students are aware of the additional information. Demonstration Pages and Practices Explain to students how the demonstration pages and practices are designed for this course. A module includes two or more lessons. Most lessons include demonstration pages and a practice. The demonstration pages provide you with the steps to demonstrate a task. The students do not perform the tasks on these pages with the instructor. They will use these steps to perform the practice at the end of each lesson. After you have presented the contents of the topic and demonstrated the procedures for the lesson, explain that the practice gives students a chance for hands-on learning of all the tasks discussed in the lesson. Lesson: Installing Hardware Devices This section describes the instructional methods for teaching this lesson. In this topic, introduce students to basic hardware installation. Focus on the types of hardware devices and the methods for installing and configuring them. Describe what hot-swap and cold-swap hardware devices are and explain the differences between them, and define a Plug and Play (PnP) device as a device that works simply by being plugged in with no configuration required. Present several examples of Plug and Play devices, such as digital Universal Serial Bus (USB) cameras and printers that support USB. Tell students that the use of non- Plug-and-Play devices is not recommended in Windows XP Professional, although they can be used with the appropriate vendor drivers. Typical non- Plug-and-Play devices include video cards, most network adapters, and most modems. Describe the correct procedures for installing new hardware devices. You may want to demonstrate how to use the Add Hardware Wizard, and then close the wizard before you actually install a new device. Let the students know that they will use the wizard later in a practice. Emphasize the differences between the configurations of Plug and Play devices and non-Plug-and-Play devices. Open Device Manager and expand a few of the device nodes to let students see the types of devices that are listed and the information in the Properties page. Do not spend much time reviewing them because students will view configurations later in the module. It is important that students understand the meaning of resources. Explain what input/output (I/O) memory addresses are and the use of interrupt request (IRQ) numbers. Open Device Manager and show students the Resources tab on a device such as the network interface card to view which IRQ setting is in use. Demonstration pa g es Practices T y pes of Hardware How to Install Hardware Device Driver Confi g uration Device Resource Configuration Module 2: Adding Hardware to Windows XP Professional Clients v Explain to students that practices provide hands-on learning of the tasks presented in this lesson. In this practice, students will use the Add Hardware Wizard to simulate the installation of a Plug and Play device. After completing that task, students will use the wizard to install a non-Plug-and-Play device. Estimated time to complete this practice: 10 minutes. Lesson: Configuring Modems, Printers, and Monitors This section describes the instructional methods for teaching this lesson. Give students guidelines for configuring hardware devices. Include specific configuration steps by using Control Panel items such as modems and printers. Do not explain all the configuration options, but present examples of settings that can be configured, and why they are used. Describe the situations in which students would use the Multiple Monitors feature; for example, if students are working with large documents, books, or spreadsheets. Emphasize the requirements that must be met before they can use Multiple Monitors. Describe the procedure for adding and arranging multiple monitors. If possible, demonstrate how to set up and use multiple monitors. You can set up a portable computer and another monitor, and then use the Dualview feature by which you plug another monitor into the VGA port on the back of your portable computer. By using just one computer, you can demonstrate how to work on one large document that is spread across two screens or how to work on two separate documents, one on each screen. Lesson: Troubleshooting Device Drivers This section describes the instructional methods for teaching this lesson. Describe driver signing and the potential problems of using unsigned drivers. Explain that Microsoft tests all drivers and digitally signs them when they meet a certain level of testing. Driver signing guarantees that the drivers have not been altered or overwritten by another program’s installation process. Inform students that they can block unsigned drivers by using a Driver Signing option. Explain that drivers can be blocked by using local policy settings, but it is much better practice and much easier to use Group Policy settings to block them. Open Device Manager and show students the update process without actually updating a driver. Explain to students that practices provide hands-on learning of the tasks presented in this lesson. In this practice, students will update a device driver. Estimated time to complete this practice: 15 minutes. Open Device Manager and show students the rollback process without actually rolling back a driver. Practice: Using the Add Hardware Wizard Configuring Modems and Printers Confi g urin g Monitors How to Configure Multiple Monitors Signed and Unsigned Device Drivers How to Update Device Drivers Practice: Updating Device Drivers How to Roll Back Device Drivers vi Module 2: Adding Hardware to Windows XP Professional Clients Explain to the students that practices provide hands-on learning of the tasks presented in this lesson. In this practice, students will use the Driver Rollback feature to revert to the driver previously installed. Estimated time to complete this practice: 15 minutes. Lesson: Disabling and Uninstalling Hardware Devices This section describes the instructional methods for teaching this lesson. Emphasize the difference between the disabling and the uninstalling of devices. Explain that when a device is disabled, only the driver has been disabled. The hardware has not been removed or reconfigured. The system retains disabled drivers but they are not installed and initialized at startup. To re-enable the device, students must enable the driver. Explain that uninstalled devices are no longer listed in Device Manager, but that drivers remain on the hard disk. Describe surprise removal, and discuss the impact of a surprise removal on the operating system. Discuss the difference between safe removal and surprise removal, and explain how to uninstall devices that support or do not support safe removal. Explain to students that practices provide hands-on learning of the tasks presented in this lesson. In this practice, they will use Device Manager to disable, enable, and uninstall a hardware device. Estimated time to complete this practice: 10 minutes. Note Before working on this practice, students must have completed the practice, Using the Add Hardware Wizard. Assessment This module has assessment questions for each lesson, which are located on the Student Materials compact disc. You can use them as pre-instruction assessments to help students identify areas of difficulty, or as post-instruction assessments to validate learning. Consider using assessment questions to reinforce learning at the end of the day. You can also use them at the beginning of the day as a review of the information that you taught on the previous day. Practice: Rolling Back Device Drivers How to Disable and Enable Hardware Devices What is Surprise Removal? How to Uninstall Hardware Devices Practice: Disabling and Uninstallin g Hardware Module 2: Adding Hardware to Windows XP Professional Clients 1 Overview ***************************** ILLEGAL FOR NON-TRAINER USE****************************** After installing Microsoft ® Windows® XP Professional on a computer, you may want to add hardware to your computer, update a driver, or modify your hardware configuration. To enable the hardware that you added, you must: ! Install the new hardware safely to protect the hardware and the computer. ! Configure the hardware to maximize functionality. ! Maintain and upgrade the existing hardware to ensure optimum functionality. ! Uninstall the hardware correctly to protect your data and the computer. After completing this module, you will be able to: ! Add hardware efficiently and safely to a computer running Windows XP Professional. ! Configure modems, printers, and monitors for maximum functionality. ! Troubleshoot hardware device drivers to resolve installation problems. ! Uninstall hardware correctly to protect your data and the computer. Introduction Ob j ectives 2 Module 2: Adding Hardware to Windows XP Professional Clients Lesson: Installing Hardware Devices ***************************** ILLEGAL FOR NON-TRAINER USE****************************** This lesson introduces the types of hardware you may want to install on a computer running Windows XP Professional, and describes the steps required to install new hardware safely and successfully. This lesson also provides guidelines for safely installing and configuring device drivers and resources. After completing this lesson, you will be able to: ! Identify the types of hardware devices. ! Install hardware devices. ! Configure device drivers by using Device Manager. ! Configure device resources by using Device Manager. ! Add hardware efficiently and safely to a computer running Windows XP Professional. Introduction Lesson ob j ectives Module 2: Adding Hardware to Windows XP Professional Clients 3 Types of Hardware ***************************** ILLEGAL FOR NON-TRAINER USE****************************** You can install hot-swap hardware and cold-swap hardware devices on a computer running Windows XP Professional. When you install a new device, Windows XP Professional automatically detects and configures the device. How detection occurs depends on the category of the device being installed: ! Hot-swap hardware. This type of device requires that you plug it into the computer while the power is turned on, and it will automatically install and configure itself. You can connect hot-swap devices to the following port types: • USB • IEEE 1394 (FireWire) • Small computer system interface (SCSI) ! Cold-swap hardware. This type of device requires that you turn off the computer before you install the device. When you turn on the computer after installation, these devices are automatically installed and configured. You can connect cold-swap devices to the following port types: • Peripheral Component Interconnect (PCI) cards • Industry Standard Architecture (ISA) cards Windows XP Professional and Windows 2000 support hot-swap and cold-swap hardware devices. Types of hardware devices 4 Module 2: Adding Hardware to Windows XP Professional Clients A device driver is a software component that enables an operating system to communicate with a hardware device such as a modem, network adapter, or printer. The hardware vendor may provide the device drivers, but Windows XP Professional provides device drivers for the most common modern hardware devices. The following list includes several characteristics of device drivers: ! Before Windows can use a device that is attached to your system, you must install the appropriate device driver. ! If the operating system’s Hardware Compatibility List (HCL) includes the device, a device driver usually accompanies the device. ! A device driver is installed automatically when you start a computer or when you connect a hot-swap device to the computer. Hardware devices use two types of device driver: ! Plug and Play drivers. These drivers enable a system to recognize and adapt to hardware configuration changes with little or no user intervention. You can install and uninstall a device that uses a Plug and Play driver dynamically, without manually changing the configuration. You can install some Plug and Play devices merely by plugging in the device. Other devices, such as Plug and Play Industry Standard Architecture (ISA) cards, require that you shut down the computer to install the device, and then restart the computer to initialize the device. Windows XP Professional and Windows 2000 support Plug and Play drivers. ! Non-Plug-and-Play drivers. These drivers require that you manually install and configure the devices that use the drivers. Plug and Play support depends on both the hardware device and the device driver. If the device driver does not support Plug and Play, its devices operate as non–Plug-and- Play devices, regardless of any Plug and Play support provided by the hardware. Windows 2000 Professional supports non–Plug-and-Play devices. You can use non-Plug-and-Play devices on Windows XP Professional, but they are not recommended because the device settings become fixed and do not permit Windows XP Professional to assign resources to them dynamically. If you use too many non-Plug-and-Play device drivers, Windows XP Professional might not install any additional Plug and Play devices. For more information about the hardware supported by Windows 2000, see the Microsoft Web site at http://www.microsoft.com/windows2000/en/ professional/help/, expand Hardware, and then click Hardware overview. For more information about Plug and Play, see the white paper, Plug and Play, at http://www.microsoft.com/technet/treeview/default.asp?url=/technet/ prodtechnol/windows2000pro/evaluate/featfunc/plugplay.asp. For more information about Plug and Play BIOS settings, see the Microsoft Web site at http://www.microsoft.com/technet/treeview/default.asp?url=/ technet/prodtechnol/winxppro/reskit/prdh_dmt_odlv.asp. What is a device driver? Device driver types Additional readin g [...]... Microsoft Windows XP Professional 28 Module 2: Adding Hardware to Windows XP Professional Clients How to Uninstall Hardware Devices *****************************ILLEGAL FOR NON-TRAINER USE****************************** Removing a device using safe removal Many hot-swap hardware devices now support the safe removal capability, which enables you to simply unplug the device that Windows XP Professional. .. about configuring hardware devices and drivers, on the Windows XP Professional Start Menu, see Help and Support Module 2: Adding Hardware to Windows XP Professional Clients 9 Practice: Adding Devices with the Add Hardware Wizard *****************************ILLEGAL FOR NON-TRAINER USE****************************** Objective In this practice, you will use the Add Hardware Wizard to simulate the installation... the hardware, and then click Next 9 On the The following hardware is already installed on your computer page, in the Installed hardware list, scroll to the bottom of the list and select Add a new hardware device, and then click Next 10 Module 2: Adding Hardware to Windows XP Professional Clients 10 On the The Wizard can help you install other hardware page, verify that Search for and install the hardware. .. determine how you move items from one monitor to another For example, if you are using two monitors and you want to move items from one monitor to the other by dragging left and right, place the icons in horizontal rows To move items between monitors by dragging up and down, place the icons in vertical rows 16 Module 2: Adding Hardware to Windows XP Professional Clients Lesson: Troubleshooting Device... about hardware that is compatible with Windows XP Professional, see the most recent HCL on the Microsoft Web site at: http://www.microsoft.com/hwdq/hcl For more information about installing hardware on Windows 2000 Professional, see the Microsoft Web site at: http://www.microsoft.com /windows2 000/en/ professional/ help/, expand Hardware, and then click Install a device 6 Module 2: Adding Hardware to Windows. .. Lesson objectives After completing this lesson, you will be able to: ! Disable and enable hardware devices ! Understand the concept and impact of surprise removal ! Uninstall hardware devices ! Uninstall hardware correctly to protect your data and computer Module 2: Adding Hardware to Windows XP Professional Clients 25 How to Disable and Enable Hardware Devices *****************************ILLEGAL FOR NON-TRAINER... on Windows 2000, see the Windows 2000 documentation Module 2: Adding Hardware to Windows XP Professional Clients 13 Monitor Configuration *****************************ILLEGAL FOR NON-TRAINER USE****************************** Changing display settings To change the appearance of your desktop, use Display in Control Panel With this tool, you can change: ! ! Color depth ! Colors ! Screen saver ! Adding. .. Manager 8 Expand Modems to verify that you have installed the modem 9 Close the Device Manager window 10 To close the System Properties sheet, click OK Module 2: Adding Hardware to Windows XP Professional Clients 11 Lesson: Configuring Modems, Printers, and Monitors *****************************ILLEGAL FOR NON-TRAINER USE****************************** Introduction To maximize the operation of your hardware. .. click Update Driver The Hardware Update Wizard opens Notice that Install the software automatically is the default (and recommended) option 20 Module 2: Adding Hardware to Windows XP Professional Clients 10 On the Welcome to the Hardware Update Wizard page, click Install from a list or specific location (Advanced), and then click Next 11 Click Don’t search I will choose the driver to install, and then... driver was already available in the Windows system folders 11 When you are prompted to restart the computer, click Yes 23 24 Module 2: Adding Hardware to Windows XP Professional Clients Lesson: Disabling and Uninstalling Hardware Devices *****************************ILLEGAL FOR NON-TRAINER USE****************************** Introduction You must uninstall hardware correctly to protect your data and computer . cards Windows XP Professional and Windows 2000 support hot-swap and cold-swap hardware devices. Types of hardware devices 4 Module 2: Adding Hardware to Windows XP Professional Clients. Manager. ! Add hardware efficiently and safely to a computer running Windows XP Professional. Introduction Lesson ob j ectives Module 2: Adding Hardware to Windows XP Professional Clients 3. respective owners. Module 2: Adding Hardware to Windows XP Professional Clients iii Instructor Notes This module teaches students how to install new hardware devices and how to configure and