Strength. Momentum. Connec tivity. 2011 ANNUAL REPORT [...]... of its businesses based on external survey outcomes In 2011 ANZ maintained top quartile performance in Australia in the Retail, Commercial and Institutional segments and in the Institutional segment in New Zealand In New Zealand, satisfaction in Retail improved and remained constant in Commercial, however, satisfaction levels were slightly behind the other major banks Finance Tier 1 capital Individual... Throughout the period ANZ has complied with internal liquidity stress testing policies and has maintained its Core Funding Ratio at comfortable levels Liquidity stress testing policies Core funding ratio Underlying earnings per share Underlying economic profit Total shareholder return 20 ANZ Annual Report 2011 Underlying Earnings Per Share and Underlying Economic Profit are each measured against strong growth... increasing the diversity of its workforce and targeted an increase in women in in management management; however results remained flat year on year ANZ met its Corporate Responsibility Targets Corporate social for 2011 responsibility The management of risk is fundamental to the ongoing stability of the banking industry In this scorecard category ANZ has measures for both credit and operating risk In. .. longer term 16 ANZ Annual Report 2011 The following tables, relating to the CEO, show: The actual amounts or grants made in respect of the years 2010 and 2011; Any amounts which had to be deferred in respect of the years 2010 and 2011; and The actual amounts received in respect of the years 2010 and 2011 The information provided in this table is different from the information provided in the statutory... operations, including an assessment of the financial position and business strategies of the Group, is contained in the Chairman’s Report, the Chief Executive Officer’s Report and the Review of Operations of this Annual Report Events Since the End of the Financial Year There were no significant events from 30 September 2011 to the date of this report Future Developments Details of likely developments in the... operational to identify any weaknesses in procedures and/or compliance with policies and in 2011 there was a incidents significant reduction in the number of outstanding internal audit items with the Group outperforming Number of outstanding against target internal audit items Process/ Risk Underlying individual provision charge Performance and Short Term Incentive Correlation Short Term Incentive Payments... date of this report are detailed in the Remuneration Report Details of options/rights issued over shares granted to employees and on issue as at the date of this report are detailed in note 46 of the 2011 financial report Other details about the share options/rights issued, including any rights to participate in any share issues of the Company, are set out in note 46 of the 2011 financial report No person... (Hons), FCA Chief Financial Officer and Company Secretary Mr Marriott has been involved in the finance industry for more than 30 years Mr Marriott joined ANZ in 1993 Prior to his career at ANZ, Mr Marriott was a Partner in the Melbourne office of the then KPMG Peat Marwick He is a Fellow of the Institute of Chartered Accountants in Australia and the Australian Institute of Banking and Finance and a Member... at underlying profit, the result for the ongoing business activities of the Group These adjustments have been determined on a consistent basis with those made in prior periods The adjustments made in arriving at underlying earnings are included in statutory profit, and are therefore subject to audit within the context of the Group statutory audit opinion Underlying profit is not audited, however, the... framework whereby a combination of measures can be applied to ensure a broader long term strategic focus on driving shareholder value as well as a focus on short term outcomes In 2011 there were four categories containing a total of 20 measures agreed at the beginning of the financial year and they have not been changed Each of the four categories are broadly equal in weight The following table provides . of ANZ s strategy by being part of the growth within Asia and supporting the increasing trade, investment growth within Asia and supporting the increasing trade, investment and people links. same time, we are continuing to invest in our international At the same time, we are continuing to invest in our international technology and operations hubs to support productivity gains across. Asia, the fastest growing region in the world. We have made signi cant progress in delivering our strategy since We have made signi cant progress in delivering our strategy since 2007 and today