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Bàn về nghiệp vụ bảo hiểm du lịch tại Công ty cổ phần bảo hiểm Toàn cầu - Hội sở phía Bắc
With tourism passion, we have tried our best to pass Hanoi Open University exam. We know that is good environment to study tourism. When we study at Faculty of Tourism, we have been provided the basic knowledge to prepare our future job. Our University has many special and impressive courses for us. Now we are the third year student studying KS1 (English for hospitality Management) and we have a mid-term exercise which is very important. Assignment KS1 is research project to evaluate tourist’s feeling about Vietnam tourism. The first, we have to design an interview of 20 questions to find out information from foreign tourists with 10 main topics. And then, we will use this information to interview 12 tourists from different group and write a report the experience of tourist who is traveling in Vietnam. Our group has two members: Phan thị Vân Anh and Phạm Vân Anh We have shared work very clearly. Phan Thị Vân Anh is responsible for interview questions and analysis table format with comments. Phạm Vân Anh is charge of writing introduction, recommendation, and draw table format. Phan Thị Vân Anh interview visitors and Phạm Vân Anh was recorder all of information that tourist have provided. After honest talk, we took photograph with tourist. We will keep it as unforgettable memories. With our efforts and foreign visitor’s help this project is completed very excellent. Besides, we want to send sincere thanks to English teachers who guided us throughout the process of doing project. Thank a lot! 1 Interview Questions After sharing task for each member very carefully. We decided to interview tourist at Hoan Kiem Lake and Old Quarter. We know that the street of the Old Quarter preserve age- old customs where have many temples, pagodas, monuments reflect the historic character of Vietnam. With historical importance, Old Quarter is the most charming place in Hanoi, so we think that is the place where attracts many foreign tourist. It is very favorable for our interview. I interviewed visitors and my partner write tourist’s information. Daily, we only go to school and go back our home, so it’s not easy to approach foreign visitors but we tried to approach and interview them the most perfectly and naturally. Furthermore, Vietnam tourism has many problems such as: street vendors, beggars…so sometimes we were misunderstood as street vendors. And at the first time, we had many difficulties in approaching visitors; we didn’t know how to talk to them and we were lack of confident… We accessed to make acquaint visitors, but they felt anxious and worry and we tried to help them understand out tasks. Fortunately, after we introduce our self very clearly such as: “I’m student at Hanoi Open University, May I have your favor, please” and then I showed our name tag for tourist. After, tourists felt more comfortable, pleasant and enthusiastic, they were very friendly, open and willing to help us. We have really had honest talks, we discussed about Vietnam tourism. They mentioned that our transportation has many differences from their country. Our tourist complained about that very much. They said that was very dangerous and terrible! We were sad to hear that, we hope transportation will be better in the next time because it’s an important element for tourism. 2 And the next topic we discussed about weather, at that time the weather was very comfortable and nice, we know they like it and we were also proud of it. We were not only shared the topic in project guideline, but also, we gave them some advices and Vietnamese’s bamboo for traveling. They also want us recommend for them reliable address for food, shopping… we were so happy when they believe on us and we wished that we have much time to show for them all of our beautiful landscapes. Specially, many tourists applauded and admired Vietnam education. During the conversation, sometimes, visitors said very fast and we can not understand but they were very polite and enthusiastic. Although we had many difficulties, we still tried our best to have interview successfully! When we finished our conversation, we took a photograph with foreign visitors and they gave us their phone number and email address for us to contact in the next time. That’s happy time! 3 QUESTION LIST 1. Background Nationality:. Name: Age: 2.Who are you traveling with? 3.How many people are there in your group? 4.Why do you travel to Vietnam? 5.How did you get to know about Vietnam? 6.How long have you been in Hanoi? 7.Have you visited tourist sites in Vietnam? .If yes: 7.1 How many tourist sites have you visited in Vietnam? 7.2 What do you think about the tourist sites? 7.3 Which tourist site do you like most? If no: Where do you intend to visit in Vietnam? 8. Have you used Vietnamese tour guide service in your tour? If yes: What do you think about Vietnamese tour guide service? If no: Do you intend to use Vietnamese tour guide service? 9.Have you joined in group tour in Vietnam? If yes: 9.1 Which destination did you visit? 9.2 How do you feel about the destination? If No: Do you intend to join in group tour in Vietnam? 10.How do you find tourism information in Vietnam? 11.What kind of Accommodation have you used?. 11.1 What do you comment to Hotel? 11.2 What do you think about Hotel's facilities in Vietnam? 11.3 How do you feel about Hotel's service in Vietnam? 12.Have you enjoyed Vietnamese food? Yes: No: 4 If Yes: 12.1 How do you feel about Vietnamese food? 12.2 What is your favorite Vietnamese food? Where it was served? If No: 12.1Do you intend to enjoy Vietnamese food? 12.2 Where do you intend to enjoy Vietnamese food? 13.How do you get around Hanoi? What do you think about the transportation in Hanoi? 14.Have you gone shopping for souvenirs in Hanoi? If Yes: what do you think about souvenirs in Hanoi? If No: Do you intend to buy souvenirs in Hanoi? 15.Have you enjoyed entertainment in Vietnam? If Yes: what kind of entertainment did you enjoy in Vietnam? If No: Do you intend to enjoy entertainment in Vietnam? 16.What is your comment about Vietnam tourism? 17.Do you intend to introduce Vietnam tourism to your friend?. 18.Will you come back to Vietnam again? 19.What is your first impression towards Vietnam? 20.What make you feel unpleasant when traveling in Vietnam? 21.What do you think about Vietnamese people? 5 RESULTS The pie chart shows the percentage of international tourist’s nationality travel to Vietnam in 2010. As you can see, the greatest proportion of visitors came from USA represent 25%. This is a tourist market that has a payment higher ability than other countries. In general, percentage of visitors come from Australia and England traveled to Vietnam were smaller than the percentage of visitors come from USA make up 16, 6% in 2010. However, 6 the proportion of visitors come from Canada, French, Norway, New Zealand and Thailand are smaller than the percentage of Visitors came from USA and Australia make up 8.3%. In conclusion, Vietnam travel market focused into countries where economy developments have. Besides, Vietnam travel market should attract many visitors come from many other countries in the world in the next time. The pie chart describes data about visitor’s age, according to the age groups 20- 30, 30- 40, 40- 50, 50-60 and 60- 70. It is highlighted in a pie. Travelers were under 40 year old visited Hanoi much more than older travelers. Although the first group was young but the percentage of them was only 25% visited in Hanoi. On the other hand, the percentage of group 30- 40 nearly doubled the first group and stood at 41, 7%. 7 In opposition, the 3 remaining groups were totally low. There was dramatically decrease from 41, 7% to 8, 3 % in 40- 50 and next group 50- 60 still unchanged, just 8, 3%, there was 2 lowest groups. Finally, at the last group (60- 70) the proportion of people visited Hanoi increased 2 times with 40- 50, 50- 60 group. To sum up, the young visitors were interesting in Hanoi more than the old people were, especially 40- 50, 50- 60 group. The bar chart gives information about choices of tourist about accommodation: Hotel, Guest house and hostel in March at Hanoi city. It’s easily can be seen by chart. The percentage of traveler who used hotel reached the peak and stood at 75%. It’s was far higher than the other accommodation. The proportion of people wanted to take rest 8 in guest house was fairly low, just 22, 2% and it was smaller than the proportion of people in hotel three times and it also doubled the percentage of tourist in hostel. The amount of travelers in hostel was lowest, just only 11, 1%. So, Vietnam tourism need improve the quality and service for guest house and hostel to attract tourist more. In conclusion, hotel is the first choice then guest house and the last is hostel. Hotel is more popular than guest house and hostel. 9 The pie chart shows the percentage of international visitor's means search when they travel come to Vietnam in 2010. It can be seen from the pie chart, the highest percentage of visitor's means search travel were account for 66, 6% from internet. The 10 [...]... just 16,6 % and the 18 percentage of travelers estimated average of services was pretty high at 33,4% It was more than the percentage of excellent services two folds In contrast, the proportion of average quality comments was the lowest at 8, 3% and there were the same comments about poor quality To sum up, the quality of food was believed by visitors and food services and food services were not excellent... comfortable and pleasant when traveling in Vietnam Besides, we should take care of environmental quality Everyday, there are many types of rubbish which throw away on the street They think that Vietnam is a country which is not clean So, we should have many ways to protect our environment We should not throw away many types of rubbish or everyday on the stress or road where foreign visitors often go through very... weaknesses in Vietnam tourism industry However, it is only an objective assessment of 12 tourists that we have interviewed They have traveled to Vietnam but they don’t go back Vietnam very much This is an important problem for Vietnam tourism We hope Vietnam tourism will be more and more developed in the next time After doing the project, they are aware of their communication ability in English Special, we... perfectly The project is one of many assignments which we studied because through this project we are confident in our self very much We can practice all skills which are studied in Faculty of Tourism at Hanoi Open University Besides, we can draw the pie charts and the graph charts then analysis them perfectly However, we saw some difficult problem when we go to interview foreign visitors We were very difficult... like watching cultural and traditional places The table chart compares and gives information about quality of food and food service at restaurants in Hanoi in March 2010 It is clear from the chart; the satisfaction of visitors was fairly high The proportion of good comment was the highest for quality and service, there were 58, 4% and 41, 7% respectively The proportion of excellent dishes nearly equaled... visitors used Coach and Cycle which were lower 15 than Taxi, make up 16, 6% However, the foreign visitors used Bus mean and others were lowest come in at 8, 3% In conclusion, Vietnam tourism has Taxi’s quality which is very good There are many foreign visitors use Taxi mean However, Vietnam tourism should take care of means of transportation more in the next time It helps tourists can travel more easily and... shows the percentage of international tourist's stay in kind of Hotel when they stayed in Hanoi in March, 2010 As you can see from the pie chart, the highest percentage of international tourist's stay in type of Hotel come in at 66, 6% They 11 choice and stayed at three star Hotel Besides, the percentage of visitors stayed at five star Hotel to decrease very quickly in 2010 only make up 22, 2% However,... save our time when do to interview That is happy and interesting time 20 Recommendation After traveling in Vietnam, they often complain about the traffic jam, waste on street road, Environmental quality, street vendors and beggars… This affect Vietnam tourism image in the eyes of international tourists We are tourism students so this is very important with us right now However, we will take some suggestions... foreign visitors evaluated tour guide service just 0% for poor evaluation That is good for Vietnam tourism in next time In conclusion, The Vietnam tourism should upgrade tour guide service and the quality of tour guide service It is very useful for us to advertise Vietnam tourism’s imagine on the world The pie chart gives information about where tourists choose food in Hanoi, according by four place... more professional and good at foreign languages We take some suggestion for foreign visitors We hope that, Visitors will be pleasant and happy when traveling to Vietnam They will go back Vietnam and introduce Vietnam tourism picture to their friends come to Vietnam in the next time 22 . data about visitor’s age, according to the age groups 2 0- 30, 3 0- 40, 4 0- 50, 5 0-6 0 and 6 0- 70. It is highlighted in a pie. Travelers were under . times with 4 0- 50, 5 0- 60 group. To sum up, the young visitors were interesting in Hanoi more than the old people were, especially 4 0- 50, 5 0- 60 group.