Ibm storage expert care level 2 quiz attempt review

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IBM Storage Expert Care Level 2

Completed on Thursday, April 25, 2024, 3:00 AMTime taken 15 mins 32 secs

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Question 1

Points out of 1.00

IBM Support Line provides comprehensive remote technical assistance to help resolve installation, con guration, and usage ranging from interpreting product documentation to addressing complex compatibility and interoperability problems What service tiers include IBM Support Line for Storage service? IBM Storage Expert Care Basic, Advanced and Premium tiers for select IBM FlashSystem models

IBM Storage Expert Care Basic and Premium tiers for select IBM FlashSystem models

IBM Storage Expert Care Advanced tier for select IBM FlashSystem models

IBM Storage Expert Care Advanced and Premium tiers for select IBM FlashSystem models

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Question 3

Points out of 1.00

You’re talking to a client and they tell you they need 3 years of 24x7 IBM Hardware Maintenance support for the IBM

FlashSystem 5200 What IBM Storage Expert Care tier do you recommend?

IBM Storage Expert Care -Warranty upgrade IBM Storage Expert Care - Premium tier IBM Storage Expert Care - Advanced tier

IBM Storage Expert Care - Basic tier

A client needs an enterprise-grade storage solution and decides to purchase several IBM Storage Fusion HCI (hyper-converged infrastructure) storage units When would you recommend, they purchase IBM Storage Expert Care services?

After the warranty ends

When the systems are 2 years old During the warranty period At the point of sale

The IBM Storage Fusion HCI (hyper-converged infrastructure) is expertly designed, and purpose built to meet the compute and storage needs of enterprise-grade container and AI workloads on Red Hat OpenShift Is Red Hat Open Shift included with IBM Storage Fusion HCI?

Yes, Red Hat Open Shift is included with an IBM Storage Fusion HCI product sale.

No, Red Hat Open Shift is included with the purchase of an IBM Storage Expert Care.

No, Red Hat Open Shift is a prerequisite to purchase with an IBM Storage Fusion HCI product sale.

Yes, Red Hat Open Shift is discounted with an IBM Storage Fusion HCI product sale.

Your client is refreshing their datacenter and has decided to purchase the IBM FlashSystem storage platform They are interested in a personalized service and support experience that includes a dedicated technical account manager to provide proactive and reactive hardware and software maintenance, remote code load upgrades and continuous support monitoring What service tier do you recommend?

IBM Storage Expert Care - Basic tier IBM Storage Expert Care - Premium tier

IBM Storage Expert Care - Advanced tier

IBM Storage Expert Care - Advanced or Premium tier

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Question 7

Points out of 1.00

IBM offers flexible support options when a client purchases select IBM Storage products including the IBM FlashSystem 5200, 7200, 7300, 9200, 9500 and IBM Storage Fusion HCI (hyper-converged infrastructure) What IBM Storage Expert Care service tiers are available for the IBM Storage Fusion HCI platform?

Basic and Advanced Basic and Premium

Advanced and Premium Basic, Advanced and Premium

Your client isn't sure they want to purchase IBM Storage Expert Care Can your client purchase IBM Hardware Maintenance for their IBM FlashSystem as a separate support contract?

Yes, IBM Hardware Maintenance services needed beyond the base warranty can be contracted separately from IBM Storage Expert Care services.

No, IBM Hardware Maintenance services can only be purchased as part of an IBM Storage Expert Care contract.

No, IBM Hardware Maintenance services are only included with the base warranty.

Yes, IBM Hardware Maintenance services needed beyond the base warranty can be set up as a separate hardware support contract.

An IBM Storage Technical Account Managers (TAM) is assigned when clients select the IBM Storage Expert Care Premium tier What set of deliverables is provided by the IBM TAM?

Welcome call, technical support plan, quarterly activity reports, and monthly interlock

Welcome call, technical assessment, monthly activity reports, and monthly interlock

Welcome call, technical support plan, monthly activity reports, and quarterly interlock

Welcome call, technical support plan, quarterly activity reports, and quarterly interlock

A client wants to optimize the reliability of their IBM

FlashSystem storage and needs 24x7 hardware and software maintenance support What IBM Storage Expert Care service tier include these services?

IBM Storage Expert Care Advanced and Premium tier

Only IBM Storage Expert Care Premium tier Only IBM Storage Expert Care Basic tier Only IBM Storage Expert Care Advanced tier

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Question 11

Points out of 1.00

Your client is interested in the IBM Storage Expert Care service because of IBM's demonstrated history of service delivery, support, and reliability Clients may choose the level of support they require for the duration they need How many years of service can be purchased?

Clients can select up to 4 years of IBM Storage Expert Care

Clients can select any number of years of IBM Storage Expert Care services.

IBM Software Maintenance services, also known as

subscription and support, provides subscriptions, xes, and code defect support What service tiers include IBM Software Maintenance services?

IBM Storage Expert Care Basic tier for select IBM FlashSystem models

IBM Storage Expert Care Basic and Advanced tiers for select IBM FlashSystem models

IBM Storage Expert Care Advanced and Premium tier for select IBM FlashSystem models

IBM Storage Expert Care Premium tier for select IBM FlashSystem models

With IBM Storage Expert Care Premium tier,  you gain dedicated support from an IBM Storage Technical Account Manager (TAM) What support is provided by the TAM?

The TAM focuses on a successful product installation and hosts a post-installation welcome call to direct you to other support contacts.

The TAM focuses only on developing proactive code roadmap recommendations.

The TAM focuses on proactive actions to prevent issues before they occur and a single point of contact for problem resolution.

The TAM is your single point of contact only to resolves problem if there is an issue.

IBM Storage Insights Pros tool provides an unparalleled level of visibility across a client's storage environment to help them manage complex storage infrastructures and make cost-saving decisions What other bene ts do clients gain with this tool?

Improved capacity planning, decreased storage utilization, and performance monitoring

Decreased capacity planning, increased storage utilization, and enhanced performance monitoring

Improved capacity planning, decreased storage utilization, and enhanced performance monitoring

Improved capacity planning, increased storage utilization, and enhanced performance monitoring

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Question 15

Points out of 1.00

Remote Code Load (RCL) is a service provided with the IBM Storage Expert Care Premium tier and allows for code updates to be performed by remote support engineers How many times a year is the service provided?

Remote Code Load upgrades are provided when new code is available.

Remote Code Load upgrades are provided once each year Remote Code Load upgrades are provided three times each year.

Remote Code Load upgrades are provided twice each year.

A business you are working with has a service repair issue on the IBM FlashSystem 5200 they purchased over a year ago If they did not purchase IBM Storage Expert Care services, can they still call IBM for support?

No, the base warranty for the IBM FlashSystem 5200 is 6 months

No, the base warranty for the IBM FlashSystem 5200 is 1 year

Yes, they can purchase IBM Hardware Maintenance at any point after the warranty expires

Yes, the base warranty for the IBM FlashSystem 5200 is 2 years

IncorrectPoints out of 1.00

Your client has in-house IT support staff and doesn’t need to purchase IBM Storage Expert Care services What support is included in the base warranty of the IBM Storage Fusion HCI (hyper-converged infrastructure)?

IBM Hardware Maintenance services for 1 year with 24x7 next business day IBM on site limited and IBM Software Maintenance for 90 days

IBM Hardware Maintenance services for 90 days with 9x5 next business day IBM on site limited and IBM Software Maintenance for 90 days

IBM Hardware Maintenance services for 1 year with 9x5 next business day IBM on site limited and IBM Software Maintenance for 1 year

IBM Hardware Maintenance services for 1 year with 9x5 next business day IBM on site limited and IBM Software Maintenance for 90 days

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Your client says they have in-house IT support staff and doesn’t need to purchase IBM Storage Expert Care services What support is included in the base warranty of the IBM FlashSystem 9200?

IBM Hardware Maintenance services for 1 year with 24x7 same day onsite repair and IBM Software Maintenance for 1 year

IBM Hardware Maintenance services for 1 year with 9x5 same day onsite repair and IBM Software Maintenance for 1 year

IBM Hardware Maintenance services for 1 year with 9x5 same day onsite repair and IBM Software Maintenance for 90 days

IBM Hardware Maintenance services for 1 year with 24x7 same day onsite repair and IBM Software Maintenance for 90 days



Points out of 1.00

The IBM Storage Expert Care service and support bundle is pre-priced and designed to be a simpler process for selecting and contracting service for the IBM FlashSystem 9200 What services are included in the IBM Storage Expert Care Premium tier?

IBM Hardware Maintenance, IBM Software Maintenance, Predictive Support with IBM Storage Insights Pro, IBM Storage Technical Account Manager, and IBM Media Retention Services, IBM Remote Code Load upgrade

IBM Hardware Maintenance, IBM Software Maintenance, IBM Storage Technical Account Manager, Enhanced response time, and IBM Remote Code Load upgrade

IBM Hardware Maintenance, IBM Software Maintenance, IBM Storage Insights, IBM Storage Technical Account Manager, Enhanced response time, and IBM Remote Code Load upgrade

IBM Hardware Maintenance, IBM Software

Maintenance, Predictive Support with IBM Storage Insights Pro, IBM Storage Technical Account Manager, Enhanced response time, and IBM Remote Code Load upgrade

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Question 20

Points out of 1.00

IBM designed this service to make it easier for proposals to be created from a single system in eCon g.

IBM designed this service to make it easier for proposals to be created from a single system in ISAT.

IBM designed this service to make it easier for proposals to be created from a single system in CHIS.

IBM designed this service to make it easier for proposals to be created from a single system in Conga.

IBM designed this service to make it easier for proposals to be created from a single system in eCon g.

IBM has bundled services for the IBM Storage Expert Care Advanced tier What services are included with the Advanced tier?

IBM Software Maintenance and Predictive Support with IBM Storage Insights Pro

IBM Hardware Maintenance and Predictive Support with IBM Storage Insights

IBM Hardware Maintenance, IBM Support Line and Predictive Support with IBM Storage Insights Pro IBM Hardware Maintenance, IBM Support Line for Storage or IBM Software Maintenance, and Predictive Support with IBM Storage Insights



Points out of 1.00

If a hard disk drive (HDD), solid-state drive (SSD), or flash memory becomes damaged the defective media components typically become the property of the manufacturer IBM Media Retention Services permits clients to retain flash memory or hard drive devices that are being replaced as part of an IBM service action How can the clients purchase this service?

IBM Media Retention Services is a complementary service to IBM Storage Expert Care and is available to purchase as a separate contract.

IBM Media Retention Services is included with the IBM Storage Expert Care Advanced and Premium tier.

IBM Media Retention Services is included with IBM Storage Expert Care and also is available to purchase as a separate contract.

IBM Media Retention is a complementary service to IBM Storage Expert Care and is available to purchase under the same contract.

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An IBM Storage Technical Account Manager (TAM) is a highly specialized subject matter expert with deep technical expertise on IBM Storage platforms who can provide signi cant value to an organization What is included in the TAM plan for client success?

Welcome call, single point of contact, code currency, issue prevention, knowledge sharing, and ultimate client

Quick start, single point of contact, code currency, knowledge sharing, and ultimate client advocate Quick start, single point of contact, code currency, critical issue prevention, knowledge sharing, and ultimate client advocate

Welcome call, single point of contact, remote code support, proactive support, and knowledge sharing

Points out of 1.00

Many clients rely on IBM to provide machine set up services Your client has selected the IBM FlashSystem 7200 Can the client rely on IBM to provide machine set up?

Machine set up services can be selected with IBM Storage Expert Care Advanced, in countries where ServicePacs are available at an additional charge If ServicePacs are not available in the client's local country these services are available to be delivered by Lab Services.

Machine set up services can be selected with IBM Storage Expert Care, in countries where ServicePacs are available at no additional charge The services will be delivered by Lab Services.

Machine set up services can be selected with IBM Storage Expert Care Advanced, in countries where ServicePacs are available at no additional charge If ServicePacs are not available in the client's local country these services can be purchased and delivered by Lab Services.

Machine set up services can be selected with IBM Storage Expert Care Premium, in countries where ServicePacs are available at an additional charge If ServicePacs are not available in the client's local country these services can be purchased and delivered by Lab Services.

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You're talking to the CIO and they tell you that don't want any code updates done remotely They ask you if there is another way where IBM can upgrade their code.  You tell them what?

Onsite Code Load is not included with IBM Storage Expert Care Premium and an exception request would need to be completed.

Onsite Code Load can be selected with IBM Storage Expert Care Premium as an optional Feature Code, for no

additional charge.

Onsite Code Load can be selected with IBM Storage Expert Care Premium as an optional Feature Code, for an additional charge.

Remote Code Load is included with IBM Storage Expert Care Premium, there is not an option to add onsite for an additional charge.

Points out of 1.00

IBM Storage Expert Care services have been made available for select IBM Storage system products and new machine type models will be included when announced IBM Storage Expert Care Services are available for the IBM FlashSystem excluding what machine types?

IBM FlashSystem 7200 (machine type 4664), and IBM FlashSystem 9200 (machine type 4666).

IBM FlashSystem 7200 (machine type 2076), and IBM FlashSystem 9200 (machine types 9846 and 9848).

IBM FlashSystem 5200 (machine type 4662), and IBM FlashSystem 7200 (machine type 4664).

IBM FlashSystem 5200 (machine type 4662), and IBM FlashSystem 9200 (machine type 4666).

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