SUPPLY CHAIN MANAGEMENT – PATHWAYS FOR RESEARCH AND PRACTICE Edited by Dilek Önkal and Emel Aktas Supply Chain Management – Pathways for Research and Practice Edited by Dilek Önkal and Emel Aktas Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2011 InTech All chapters are Open Access articles distributed under the Creative Commons Non Commercial Share Alike Attribution 3.0 license, which permits to copy, distribute, transmit, and adapt the work in any medium, so long as the original work is properly cited. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published articles. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials, instructions, methods or ideas contained in the book. Publishing Process Manager Iva Lipovic Technical Editor Teodora Smiljanic Cover Designer Jan Hyrat Image Copyright Cre8tive Images, 2006. Used under license from Shutterstock.com First published July, 2011 Printed in Croatia A free online edition of this book is available at www.intechopen.com Additional hard copies can be obtained from orders@intechweb.org Supply Chain Management – Pathways for Research and Practice, Edited by Dilek Önkal and Emel Aktas p. cm. ISBN 978-953-307-294-4 free online editions of InTech Books and Journals can be found at www.intechopen.com Contents Preface IX Chapter 1 Lean Supply Chain Practices and Performance in the Context of Malaysia 1 Azman Daud and Suhaiza Zailani Chapter 2 Service Supply Chain: How Does It Effects to the Logistics Service Effectiveness? 15 Kavighta Mohan and Suhaiza Zailani Chapter 3 Supply Chain Quality Management 25 Lynn A. Fish Chapter 4 Collaborative Quality Management 43 Goknur Arzu Akyuz Chapter 5 Supply Chain Quality Management by Contract Design 57 Qin Su and Qiang Liu Chapter 6 Supply Chain Flexibility: Managerial Implications 75 Dilek Önkal and Emel Aktas Chapter 7 Bullwhip-Effect and Flexibility in Supply Chain Management 85 Javier Pereira, Luciano Ahumada and Fernando Paredes Chapter 8 A Fuzzy Goal Programming Approach for Collaborative Supply Chain Master Planning 95 Manuel Díaz-Madroñero and David Peidro Chapter 9 Information Sharing: a Quantitative Approach to a Class of Integrated Supply Chain 115 Seyyed Mehdi Sahjadifar, Rasoul Haji, Mostafa Hajiaghaei-Keshteli and Amir Mahdi Hendi VI Contents Chapter 10 Production and Delivery Policies for Improved Supply Chain Performance 137 Seung-Lae Kim and Khalid Habib Mokhashi Chapter 11 Inter-Organizational Collaboration in Dynamic, Short-Term Supply Chains 157 Adrian Tan and Hamid Noori Chapter 12 Advanced Supply Chain Planning Systems (APS) Today and Tomorrow 171 Luis Antonio de Santa-Eulalia, Sophie D’Amours, Jean-Marc Frayret, Cláudio César Menegusso and Rodrigo Cambiaghi Azevedo Chapter 13 The Supply Chain Process Management Maturity Model – SCPM3 201 Marcos Paulo Valadares de Oliveira, Marcelo Bronzo Ladeira and Kevin P. McCormack Chapter 14 Using Web Technologies for Supply Chain Management 219 Mărincaş Delia Adriana and Voicilă Cristian Preface Challenges faced by supply chains appear to be growing exponentially under the demands of increasingly complex business environments confronting the decision makers. The world we live in now operates under interconnected economies that put extra pressure on supply chains to fulfil ever-demanding customer preferences. Relative attractiveness of manufacturing as well as consumption locations changes very rapidly, which in consequence alters the economies of large scale production. Coupled with the recent economic swings, supply chains in every country are obliged to survive with substantially squeezed margins. Many supply chains do not have the necessary tools and flexibility to deal with such fast changing conjunctures at either the global or the local levels. 2010s are also witnessing further shortening of the product life cycles, forcing producers to continually work on expanding product categories. Moreover, raw material scarcity emerges as a gradually growing problem along with the increasing labour costs. In this book, we tried to compile a selection of papers focusing on a wide range of problems in the supply chain domain. Each chapter offers important insights into understanding these problems as well as approaches to attaining effective solutions. The book starts with an investigation into lean supply chain practices and performance by Azman Daud and Suhaiza Zailani. Service supply chain concepts are explored in the 2nd chapter by Kavighta Mohan and Suhaiza Zailani. This is followed by a series of insightful chapters on the main theme of quality management, as examined by Lynn A. Fish in Chapter 3, Goknur Arzu Akyuz in Chapter 4, and Qin Su and Qiang Liu in Chapter 5. The next theme is supply chain flexibility, where managerial implications are discussed by Dilek Onkal and Emel Aktas in Chapter 6; while Javier Pereira Luciano Ahumada and Fernando Paredes discuss bullwhip effect and flexibility issues in Chapter 7. Manuel Diaz-Madronero and David Peidro present a fuzzy goal programming approach for collaborative supply chains in Chapter 8, followed by Mehdi Sajadifar, Rasoul Haji, Mostafa Hajiaghaei-Keshteli, and Amir Mahdi Hendi’s focus on information sharing in Chapter 9. Improved supply chain performance and the associated production and delivery policy implications are investigated in Chapter 10 by Seung-Lae Kim and Khalid Habib Mokhashi. Inter-organizational collaboration issues are addressed by Adrian Tan and Hamid Noori in Chapter 11, while Chapter 12 presents X Preface work on advanced supply chain planning systems by Luis Antonio de Santa-Eulalia, Sophie D’Amours, Jean-Marc Frayret and Claudio Cesar. A new supply chain process management maturity model is introduced by Oliviera Marcos in Chapter 13. Finally, the book concludes with a discussion of using internet technologies for supply chain management by Marincas Delia Adriana. Supply Chain Management is an important and prolific domain that will continue to generate much research interest. We hope that the chapters collected in this book will serve as a guide to future work on the issues that will influence supply chain management practices, leading to efficient processes and effective decisions. Dilek Önkal and Emel Aktas Business School, Brunel University, United Kingdom [...]... Effectiveness 21.031*** 20 Supply Chain Management – Pathways for Research and Practice Information Flow Knowledge Management β=.371*** β=.195* β=-.018 Capacity and Skill Management Logistics Service Effectiveness β=.417*** Cash Flow Management Fig 1 Predictors of Logistic Service Effectiveness 4 Discussions A Service Supply Chain Practices and Logistics Service Effectiveness Service supply chain practices have... activities Therefore, this study is interested to study about service supply chain management in the context of Malaysian logistics industry 16 Supply Chain Management – Pathways for Research and Practice 2 Literature review A Service Supply Chain Baltacioglu et al (2007) defines service supply chain (SSC) as a network of suppliers, service providers, consumers and other supporting units that performs the... or non-value steps along the chain 2 Supply Chain Management – Pathways for Research and Practice 2 An agile supply chain, which responds to rapidly changing, continually fragmenting global markets by being dynamic, context-specific, growth-oriented, and customer focused 3 A hybrid supply chain, which combines the capabilities of lean and agile supply chains to create a supply network that, meets the... Cavusgil.S.T,(2006), "The impact of information technology on supply chain capabilities and firm performance: a resource-based view", Industrial Marketing Management 35 (4),pp.49 3–5 04 24 Supply Chain Management – Pathways for Research and Practice Yang,C.C.,Marlow.PB. ,and Lu.C.S (2009) Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping service... of the best practices study For example, Demand Management will be focused on Demand Signal, Demand Collaboration, Sales and Operation Planning and Inventory Management Practice Waste will be discussed on waste management and value added activities and environmental issue awareness The study then will continue to focus on the lean supply chain performance 2.4 Lean performances Lean performance is total... acceptance and implementation of lean supply chain practices Related government bodies for manufacturing and operation such as FFM, SMIDEC and MPC can therefore focus on these factors for further research development of lean supply chain practices and performances These organizations can organize more training and seminars to smaller manufacturing companies to expose the concept of lean supply chain upfront,... capacity management strategy in service and the influence on quality performance International Journal of Service Industry Management, 5(2),5-22 Baltacioglu, T., Ada, E., Kaplan, M.D., Yurt, O and Kaplan, Y.C (2007) A new framework for service supply chains The Service Industries Journal, 27(2), 105-24 22 Supply Chain Management – Pathways for Research and Practice Barney, J.B (1991) Firm resources and. .. Womack, J and Jones, D (1996), Lean Thinking, Simon and Schuster, New York, NY 14 Supply Chain Management – Pathways for Research and Practice Worley, J., (2004) “The role of sociocultural factors in a lean manufacturing implementation”, Unpublished Master Thesis, Oregon State University, Corvallis, OH Xu, Kefeng and Van Dong (2004), "Information Gaming in Demand Collaboration and Supply Chain Performance,"... Lummus, R., Duclos, L and Vokurka, R (2003) ‘The impact of marketing initiatives on the supply chain , Supply Chain Management: An International Journal, Vol 8, No 4, pp.31 7–3 23 Manrodt, K B., Abott, J and Visatek, K.(2005), "Understanding the Lean Supply Chain: Beginning the Journey 2005 Report on Lean Practices in the Supply Chain" , APICS, Georgia Southern University, Oracle and Supply Chain Visions Martin,... priority for companies seeking to increase their bottom line (Norek, 2002) The two main areas of improvement mentioned are Demand Management (Demand Management together with Cost Management) and Waste (Waste Management) These two main areas of lean supply chain key principles will be use to investigate the best practices and effects of lean supply chain implementations and practices in Malaysia For every . SUPPLY CHAIN MANAGEMENT – PATHWAYS FOR RESEARCH AND PRACTICE Edited by Dilek Önkal and Emel Aktas Supply Chain Management – Pathways for Research and Practice. of lean supply chain management principles derive from 10 Basic Lean Principles:  Focus on the supplier network value stream Supply Chain Management – Pathways for Research and Practice. competitiveness and total workplace improvement which are derived to the lean performances on better quality, faster throughput and cheaper cost. Supply Chain Management – Pathways for Research and Practice