NEW RESEARCH ON KNOWLEDGE MANAGEMENT MODELS AND METHODS Edited by Huei-Tse Hou           New Research on Knowledge Management Models and Methods Edited by Huei-Tse Hou Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution 3.0 license, which allows users to download, copy and build upon published articles even for commercial purposes, as long as the author and publisher are properly credited, which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. 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Publishing Process Manager Anja Filipovic Technical Editor Teodora Smiljanic Cover Designer InTech Design Team First published March, 2012 Printed in Croatia A free online edition of this book is available at www.intechopen.com Additional hard copies can be obtained from orders@intechopen.com New Research on Knowledge Management Models and Methods, Edited by Huei-Tse Hou p. cm. ISBN 978-953-51-0190-1   Contents  Preface IX Chapter 1 Three Postulates that Change Knowledge Management Paradigm 1 Michel Grundstein Chapter 2 Analytical Models for Tertiary Education by Propaedeutic Cycles Applying Knowledge Engineering and Knowledge Management 23 Alfonso Perez Gama Chapter 3 Knowledge Recycling and Transformation in Design 65 Buthayna Hasan Eilouti Chapter 4 A Stakeholder Model for Managing Knowledge Assets in Organizations 77 Constantine Imafidon Tongo Chapter 5 Performance Innovation Through Applied Knowledge Management: Thought Leadership in Organizations 99 Michel Soto Chalhoub Chapter 6 Managing Tacit Knowledge in Strategic Outsourcing 111 Karin Širec, Miroslav Rebernik and Barbara Bradač Hojnik Chapter 7 Assessment of Operational Experience as Strategy for Knowledge Acquisition and Learning in Organizations 129 Pedro Solana González and Daniel Pérez González Chapter 8 What’s Wrong with Knowledge Management? And the Emergence of Ontology 149 Mark Burgess Chapter 9 Knowledge-Based Enterprise Framework: A Management Control View 179 Saulius Gudas  Chapter 10 Transcending Knowledge Management, Shaping Knowledge Governance 219 László Z. Karvalics Chapter 11 Creating a Culture of Learning and Knowledge Sharing in Libraries and Information Services 245 Octavia-Luciana Porumbeanu Madge Chapter 12 Exploring the Risks of Knowledge Leakage: An Information Systems Case Study Approach 269 Fenio Annansingh Chapter 13 Knowledge Management Maturity Model in the Interpretativist Perspective 287 Edgar Serna M. Chapter 14 Implementation Process of a Knowledge Management Initiative: Yellow Pages 311 Stéphanie Gretsch, Heinz Mandl and Raphaela Schätz Chapter 15 Agents and Processes in Knowledge Creation and Management in Educational Organisations 333 Joaquín Gairín, David Rodríguez-Gómez and Carme Armengol Chapter 16 Talent Management in Knowledge-Intensive Organizations 354 Melissa Schroevers and Paul Hendriks Chapter 17 Academic Landscape Based on Network Analysis Considering Analysis of Variation in the Years of Lucubration Publishing 371 Akira Otsuki and Ayumi Kawakami Chapter 18 Some Collaborative Systems Approaches in Knowledge-Based Environments 379 Mihaela I. Muntean Chapter 19 The Liberation of Intellectual Capital Through the Natural Evolution of Knowledge Management Systems 395 Harold M. Campbell    Preface  In a highly interactive Internet environment, the research issues in knowledge management vary based on the development of new technology and modes of interaction in the knowledge community. Due to the development of mobile and Web 2.0 technology, knowledge transfer, storage and retrieval have become much more rapid. The technologies and methods continue to get more and more diverse. At the same time, the types of online communities with high levels of interaction become more and more multi-dimensional. To optimize organizational performance and further promote knowledge innovation and knowledge management in organizations, new and expanded strategies for sharing knowledge within and between knowledge communities are required. In recent years, there have been more and more new and interesting findings regarding theories, methods, and models in the research field of knowledge management. There are also innovative technologies and tools in knowledge management technology. It is worth noting that the technologies, tools, and models in technology have been applied to more fields (e.g., education and digital learning) as technology and management concepts have continued to develop. These trends speak to the importance of studies of knowledge management, and the studies expand their influence on more multidisciplinary applications. New research issues in knowledge management await researchers. A comprehensive understanding of these novel research issues will assist with the academic development and practical applications in the field of knowledge management. Therefore, this book aims to introduce readers to the recent research topics in knowledge management, it is titled “New Research on Knowledge Management Models and Methods” and includes 19 chapters. The focus is on the exploration and coverage of the innovations of all knowledge management models and methods as well as deeper discussion. I expect this book to provide relevant information about new research trends in comprehensive and novel knowledge management studies. This information will X Preface serve as an important resource for researchers, teachers and students, and will further scholarly work and the development of practices in the knowledge management field. Prof. Huei-Tse Hou Graduate Institute of Applied Science and Technology National Taiwan University of Science and Technology Taiwan [...]... information systems and knowledge management preferably published in 2003 and later, noted that “there is a consensus that data, information and knowledge are to be defined in terms of one another, although data and information can both act as inputs to knowledge; the tangle of concepts can be explored at two levels – the relationship between data and information, and the relationship between information and. .. activities in order to achieve 8 New Research on Knowledge Management Models and Methods the organization’s missions Therefore, knowledge is linked to their decisions, their actions, and their relations with the surrounding systems (people and artifacts) 4.1.3 Postulate 3: Company’s knowledge includes two main categories of knowledge Within organizations, knowledge consists of two main categories (ref.Table.1)... of the organization’s members is indispensable for an organization to create organizational knowledge for decision and action (ref Fig 1) Here, commensurability is the common space of the set of interpretative frameworks of each member (e.g cognitive models or mental models directly 4 New Research on Knowledge Management Models and Methods forged by education, experience, beliefs, and value systems)... group of research has adopted the following definition of KM (Grundstein and Rosenthal-Sabroux, 2003): “KM is the management of the activities and the processes that enhance the utilization and the creation of knowledge within an organization, according to two strongly interlinked goals, and their underlying economic and strategic dimensions, organizational dimensions, socio-cultural dimensions, and technological... for knowledge, identifying and locating potential crucial knowledge, specifying the value-based assessment of this knowledge, and finally, determining “crucial knowledge 14 New Research on Knowledge Management Models and Methods The Preserving Process deals with the retention of knowledge and skills When knowledge can be articulated into words, it is necessary to acquire it with the bearers of knowledge, ... Processes  Organizational Learning Process LEVEL  Methods and Supporting Tools 17 Key Issues Vision KM Governance Principles (strategic alignment, articulation between quality and organizational learning management) Main Development Axes Indicators Content and Document Management Systems Collaborative Information Systems Organizational conditions encouraging interaction, communication, and knowledge sharing... mental models and interpretative frameworks are directly forged by cultural factors, it induces to stress the role of cultural factors when social interactions, information sharing and knowledge transfer are essential to enable efficiency in the global economy Here, knowledge transfer 18 New Research on Knowledge Management Models and Methods must be understood as transmission, plus absorption and use... orientation phase must help to build a general KM vision that makes a clear distinction between technology as a support to share individual’s tacit knowledge, and 20 New Research on Knowledge Management Models and Methods technology as a means to collect, store, and distribute explicit and codified knowledge that is no more than information Beyond benchmarking studies, to deal with the strategic orientation... Denmark: Software Innovation Publisher, Aalborg University Laudon K C, Laudon J P (2006) Management Information Systems; Managing the Digital Firm Upper Saddle River, New Jersey: Pearson Education, Inc, (Ninth edition) Muller, H & Maasdorp, C (2011) The data, information, and knowledge hierarchy and its ability to convince Fith International Conference on Research Challenges in Information Science, Gosier,... the theories and assumptions set out above, we elaborated a model that attempt to describe the transformation process from data to information, and from information to tacit and explicit knowledge This model, called DITEK process model, describes at a first level the relationship between data and information, and at a second level the relationship between information, and tacit and explicit knowledge . NEW RESEARCH ON KNOWLEDGE MANAGEMENT MODELS AND METHODS Edited by Huei-Tse Hou           New Research on Knowledge Management Models and Methods Edited by. in knowledge management, it is titled New Research on Knowledge Management Models and Methods  and includes 19 chapters. The focus is on the exploration and coverage of the innovations of. organizational performance and further promote knowledge innovation and knowledge management in organizations, new and expanded strategies for sharing knowledge within and between knowledge