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An assignment with an Excellent score in cloud computing. This exercise presents a report on soft skills, situation handling, and the 5 Why rule, helping people gain knowledge about critical thinking in handling situations and planning personal projects.
ASSIGNMENT FRONT SHEET Qualification BTEC Level HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date 11/04/2023 Date Received 1st submission Re-submission Date 11/04/2023 Date Received 2nd submission Student Name Tran Duc Long Student ID GCH210562 Class GCH1106 Assessor name Do Manh Thai Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism I understand that making a false declaration is a form of malpractice Student’s signature Grading grid P1 P2 P3 P4 M1 M2 M3 D1 D2 Page of 57 Summative Feedback: Resubmission Feedback: 2.1 2.2 Grade: 2.3 Assessor Signature: Date: Internal Verifier’s Comments: Signature & Date: Page of 57 Table of Contents A INTRODUCTION B DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) I Definition and the importance of communication skill Definition of communication skills The important of communication skills How to improve my communication skills II Verbal communication 10 III Non-verbal communication 10 IV Communication in my group 12 Member of group 12 Group communication 12 Authorization of members 12 The advantages and disadvantages of applying methods verbal and non-verbal comunication in my group 12 C a Verbal communication 13 b Non-verbal communication 13 DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) 13 I II Definition and the importance of time management skill 13 Definition time management skill 13 The important of time management skill 14 Planning an event (group work) 16 2.1 Name of the program 16 2.2 Goals of the program 16 2.3 Participants 16 2.4 Time 16 2.5 Place 16 2.6 Ivitation card 16 2.7 Agenda 17 2.8 Work breakdown structure(WBS) 18 2.9 Grantt chart 19 Page of 57 a Planning 19 b Implementation 19 2.10 Estimated Budget 20 2.11 PowerPoint slides for session 20 2.12 Speaker note 27 III Design a professional schedule to support the planning of an event, to include contingencies and justifications of time allocated (M1) 27 3.1 Design a professional schedule to support the planning of an event 27 3.2 Contingencies in event 28 3.3 Justifications of time allocated 29 IV Evaluate the effectiveness and application of interpersonal skills during the design and delivery of a training event (D1) 29 The importance of communication skills in the exchange process between team members 29 Use communication skills during event organization 30 Effectiveness of communication skills 30 Conclusion: 31 D DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN EVENT (P3) 31 I Definition and the importance of problem solving 31 Denfition 31 The importance of problem solving 32 II Some techniques and tools for the problem solving 34 Techniques for problem solving 34 a Problem solving with a rubber duck 34 b Problem solving with a lateral thinking 34 c Error and trial 35 d The whys 36 Tools for problem solving 36 a Fishbone diagrams 36 b Flowcharts 37 c Strategy maps 38 d Mental maps 38 Page of 57 e Idea maps 38 f Concept maps 39 III E Problems and solutions in the event 39 DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4) 43 I Definition and the importance of critical reasoning 43 Definition critical reasoning 43 The importance of critical thinking 43 II Apply to a given solution 44 The Ideal method 45 a I- Identify the problem 45 b D- Define the problem 45 c E- Explore alternative approaches 45 d A- Act on the best strategies 46 e L- Look back to evaluate the effects 46 Apply to a given solution 46 III (M2) Critical thinking technique 47 a Identify issue 48 b Analyze the problem 48 c Explore information and solution 48 d Choose solution 48 e Implement the solution 48 f Evaluate the Outcome 48 The drill technique 48 IV V F Research the use of different problem-solving techniques used in the design and delivery of an event Justify the use and application of a range of solution methodologies.(M3) 49 Brainstorming 49 Root Cause Analysis 50 Conclusion 50 Critique the process of applying critical reasoning to a given task/activity or event (D2) 51 PERFORMANCE EVALUATION 52 I Team member’s roles (5 members) 52 Page of 57 II My contribution 53 G CONCLUSION 53 H CRITICAL EVALUATION 53 I J My strengths and weaknesses when doing this assignment 53 Strength 53 Weakness 53 II Improve weakness myself 54 III The values I have learned from working in groups 54 IV I look forward to my grade 54 V Goals after this subjects 54 REFERENCE LIST 54 Page of 57 Table of Figure Figure 1: What is communication skill? (Khullar, 2022) Figure 2: Verbal communication (Kaplan, 2023) 10 Figure 3: Non-verbal communication (Geektonight, 2023) 11 Figure 4: Time management skill (Annon, 2023) 14 Figure 5: Importance of time management (Calltutors, 2023) 14 Figure 6: Invitation card 16 Figure 7: Contact for company 17 Figure 8: WBS for our event 19 Figure 9: Problem solving (Pressbooks, 2023) 31 Figure 10: Importance of problem solving (TestGorilla, 2023) 33 Figure 11: Problem solving with a rubber ruck (Holiday, 2023) 34 Figure 12: Problem solving with a lateral thinking (Holliday, 2023) 35 Figure 13: Trial and error (Holliday, 2023) 35 Figure 14: The why (Holliday, 2023) 36 Figure 15: Fishbone diagrams (Armstrong, 2020) 37 Figure 16: Flowcharts (Armstrong, 2020) 37 Figure 17: Strategy maps (Armstrong, 2020) 38 Figure 18: Mental maps (Armstrong, 2020) 38 Figure 19: Idea maps (Armstrong, 2020) 39 Figure 20: Concept maps (Arnstrong, 2020) 39 Figure 21: Fishbone diagram for our event 40 Figure 22: Time of event 40 Figure 23: Nha trang 41 Figure 24: Team work skill 42 Figure 25: Budget balance 42 Figure 26: Critical thinking (Anon, 2023) 43 Figure 27: The important for critical thinking (Anon, 2023) 44 Figure 28: The method Ideal 45 Figure 29: The drill technique (Toolshero, 2023) 49 Figure 30: Brainstoming (PMP, 2023) 50 Figure 31: Root cause analysis process (Guevara, 2023) 50 Page of 57 A INTRODUCTION Soft skills such as communication, critical thinking, and time management are essential in everyone's daily life In this assignment, I will demonstrate how I and my friends used communication to plan a successful event and used reasonable time management Furthermore, I will present to you how I use the technique of critical thinking to fix and solve the problem B.DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) I Definition and the importance of communication skill Definition of communication skills Communication is the process of transferring meaning from one entity to another by the use of recognized signs, symbols, and regulations In a word, communications skills are a collection of behaviors that you engage in when sending and receiving various types of information Examples of communication include sharing your opinion on an issue, updating new contributions to your project, expressing sentiments, and so forth (Khullar, 2022) Figure 1: What is communication skill? (Khullar, 2022) Speaking, listening, watching, and empathizing are all examples of communication abilities It is also beneficial to grasp how to communicate via phone calls, face-to- Page of 57 face contacts, and digital communications such as social media and email (Khullar, 2022) The important of communication skills Properly communicating plays an important role for employers and employees Making a clear point, for example, might mean the difference between a good agreement and a bad one A certain communication ability can help you communicate a concept clearly It is also critical that corporate policy be thoroughly presented to consumers and workers, and that everyone within the organization is on the same page To that aim, everyone must have a specific degree of these talents Various sorts of communications, talents, and environmental factors can all be advantageous to a firm A positive communication atmosphere boosts morale and efficiency in general Many strategies are used inside organizations to foster this atmosphere, including the Communication Strategy Framework (CSF), communication planning, conversation mapping, and the 7Cs or communication model (Toolshero, 2022) How to improve my communication skills Here are some ways to improve communication skills: ➢ Improve active listening: Being a good listener is essential for developing great communication abilities It is critical to practice active listening - paying great attention to what others are saying and clarifying ambiguities by rephrasing their inquiries for better comprehension (Khullar, 2022) ➢ Practice use body language: While communicating with people, it is critical to use good body language, make eye contact, utilize hand gestures, and monitor your voice tone A relaxed body stance combined with a kind tone can make you appear receptive to others ➢ Show respect: Folks will be more open to interacting with you if you show respect for them and their ideas Using an individual's name, establishing eye contact, and genuinely listening while an individual speaks can make him/her feel valued While you're talking on the phone, avoid distractions and stay focused on the conversation ➢ Ask for feedback: An important communication skill is the ability to deliver and accept appropriate feedback Supervisors and managers should be on the lookout for opportunities to provide positive feedback to staff, whether by email or phone conversations Similarly, you should get feedback from others If you are unsure about a topic, ask screening questions ➢ Control volume and clarity: It is critical to be audible and clear when communicating Changing your tone so that you can be heard in a range of Page of 57 environments is a skill that is required for efficient communication Speaking too loudly can be rude or embarrassing at times If you're still not convinced, observe how others communicate II Verbal communication Oral communication using words that you or others utter out loud is referred to as verbal communication (Kaplan, 2023) Figure 2: Verbal communication (Kaplan, 2023) Examples of verbal communication include: ➢ ➢ ➢ ➢ ➢ ➢ III Describing your results-gathering procedures to a coworker Presenting your final project findings to key stakeholders Presenting a new customer to your brand Give your partner real-time feedback on their presentation Asking follow-up questions to explain what your management has asked of you Complimenting a coworker on their job and highlighting what they did well Non-verbal communication The transmission or receiving of nonverbal communications is known as nonverbal communication Nonverbal communication refers to communication that is neither verbal or written, such as gesture, body language, posture, tone of voice, or facial expressions (Geektonight, 2023) Page 10 of 57