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card ôn thi tiếng anh thương mại trường DHCN HN .....................................................................................................................................................................................................................................................................................................................................................................................
UINT 1: BUSINESS COMMUNICATION (1) Asking a co-worker about her current work: A: Hi B! How‘s your morning been? B: Well I am very busy with my job Are you ok today? A: I am good What project are you working on? B: I’m working on Harrington Harbor project A: How is it going?/ what about the progress of it? B: It has been going smoothly so far, and I have completed 50% of the work How about your work? A: Great I have signed a $500.000 contract with American customer B: Wow Congratulation on you A: Thank a lot It’s nice talking to you but I should get back to work now See u later B: Ok Me too GBye (2) Talking to someone who’s just got back from a business trip: B: Hello A ! How are you today? A: Hi, B My work is very good How about your work? B: Well How is your business trip to New York? A: it was a successful trip B: what is New York branch like ? A: The staff is very friendly and helpful In Addition, its building is more modern and spacious than our head office B: What is your work in New York? A: I had productive meeting with branch manager I also visited the factory and met some key clients So, How is your work at headquaters? B: Everything is going well What a nice new shirt! Where did you get it? A: Thank so much I got it from a store in New York B: I should get back to work now Good bye A: Me too Bye (3) Role-playing Recipient: Good morning This is My What can I for you? Caller: Good morning My I am Phuong Could I speak to the secretary please? Recipient: Speaking So could you tell me more details? Caller: Can you send me a sales report at Venice branch in 2018 of Athena customer? Recipient: I am Sorry.I couldn’t quite catch that Can you repeat that, pls? Caller: ok Could you send me a sales report at Venice branch in 2018 of Athena customer? Recipient: yeahh I will send it by email immediately Caller: That’s good Recipient: Is there any thing else I can for you? Caller: Okay remember to prepare for the video conference at a.m Recipient: I have all really prepare Caller: good jobs Thank you so much R: yes, have a nice day to you Caller: ok, and you too, goodbye UNIT 2: BUSINESS CORRESPONDENCE (1) Letter: A: Who you write letters to ? B: I always write letter to my friends, my family A: How much time you spend reading and writing letters? B: About 30 minutes per day A: What you often write about? B: I often write about my family, my studying and my love life A: When was the last time you felt happy or excited about something you read in a letter? B: The last time, I fell happy about the story of my family when I read a letter, which my mother send me on last Sunday A: Have you ever sent a letter and then wished you hadn’t? B: No, I usually send exactly email (2) Email: A: How many different email account you have/ need? B: I have account email A: Do you think email can be dangerous? B: No I don’t think it Because it is very safe A: Do you prefer sending email via your mobile phone or your computer? B: I like sending email via your mobile phone because I want to check email every where A: What can happen if someone steals your email password? B: I will lost email account and I can not send information by this email to everyone A: If you could secretly have access to someone else’s email account, whose would it be and why? B: I can secretly have access into my mother’s account Because I created account email for my mother UNIT 3: BUSINESS MEETINGS A: Good morning Can we discuss about the meeting agenda for the next business meeting Could you tell me some information? B: Yes Of course A: Where is going to location of meeting? B: The location of meeting is Room A: Ok Who is going to be responsible for taking the minutes? B: June Park is going to be the minute taker A: What time is the first item going to be presented? B: It will start at 9.30 and finish at 10.00 A: That is great What item is Marty Taylor going to talk about? B: Marty Taylor is going to talk about Goals for new strategy A: Sure Who is going to talk about the fourth item? B: Jane Dinette is going to present the fourth item A: Thank you Do you have any questions for me? B: Yes Could you tell me when exactly the meeting is going to take place? A: The meeting is going to be organized on Thursday 15 th , 2017 B: Who is going to be the chairperson of the meeting? A: Sally Brown is going to be the chairperson B: Well What is the second objective of the meeting? A: The second objective of the meeting is developing the marketing project for next year B: Who is going to present about the third item? A: Rita Palmer is going to talk about the third item B: Ok Would you mind telling me what Ben Nguyen is going to talk from 11.15 to 11.30? A: It is going to be the Project to begin item B: Great Thank you for your answer Good bye A: Bye UNIT 4: MARKETING (1) Types of advertising for the product: A: Good morning B: Good morning Can we discuss about the advertising plan for the new product? A: Yes Of course I think we use newspaper because it is the cheapest type of the ads B: No I don’t think that Newspaper don’t attract wide range of customer A: ok What you think about lifestyle magazine? B: I am afraid that we can not use it Because its readers are mostly women A: Do you have any opinion? B: I think TV commercial is more eye-catching than other types A: I don’t think so TV commercial is too expensive B: How you feel about pop-ups via Internet? A: exactly, I think that’s a good ideal It is cheaper and reaches more people than TV commercial B: yes, I strongly agree Thank you for your idea A: no problem, Good bye B: Bye (2)Choosing an appropriate strategy: A: Good morning I think we should spend some time discussing the suitable strategy for this company – Dell B: Good morning I am ok with that A: What you think about S1? Is it appropriate for Dell’s company? B: I don’t think so Lower price is their strength, they should take advantage of it instead of increasing it A: I agree And as we see in the Opportunities part Internet is a strong marketing engine, they should use it instead of leaflets or TV commercials How about S2? B: I think S2 is a good choice Since customers know what they want to buy, offering customized computers is a smart idea to attract them A: That’s right And they can also take advantage of the Internet while it’s very strong at that time B: Yeah So Strategy2 is good What is your opinion on Strategy3? A: Strategy3 is bad I think they demolish their strength again by raising price B: Correct And creating new relationships with retailers is too costly and may not effective A: Yeah So we agree to choose Strategy2 right? B: Yeahh Couldn’t agree more UNIT 5: CUSTOMER SERVICE (1) A good customer care office: A (A customer care officer): Good morning How can I help you? B (A purchasing officer): Yes I want to buy electric fans for my office A: What is the model number of this product? B: It is F460CQ I’d like to know what the fan is made of ?: A: It is made of metal B: Yes, I see how many colors it comes in? A: It’s available in colors: blue and gold B: Would you mind telling me what its special features are? A: Yes, of course The first, this product has speeds and 360 oscillation The second, it is very convenient because you can hook up a USB cable to this electric fans and change it from computer B: Wow! That’s great for an electric fan how much does its costs? A: The price is very reasonable It costs $70 B: Do you have any idea what its after-sales service is? A: Sure If you purchase this item in our store, you will get years guarantee for each product and get 10% discount for the next purchase B: Ok That sounds amazing So I will buy 50 electric fans with model number F460CQ A: Yes I will take note that Where can I deliver these items for you? B: You can send them at my office in Hanoi please A: When can you receive your order? B: On Sunday afternoon, October st , 2019 please A: Ok Thank you so much for your order Good bye B: Bye Customer service: A: Good morning! This is Dovy Express Mail company What can I help for you? B: Hello! I’m B I have a complaint to make A: Let me apologize for the trouble which u met Can you tell me more about the details? B: I ordered Dior perfume bottles for my mother yesterday but all were broken during delivery A: Could you bring original receipt with our company tomorrow? B: OK! I will bring it A: We promise to give you a compensation of perfume bottles after receiving the documents B: Thanks you Anyway, my mother sent an email to the company, but she didn’t receive reply for the email Could you check this problem? A: I’m sorry for the inconvenience I will check and remind the staff promptly Would that be acceptable? B: That sounds good A: Do u need any futher help? B: Thank you! That’s enough for me A: We’re really sorry about all the troubles Thank you for bringing this our attention B: It‘s OK! Thanks for your help A: No problem It’s your right B: ok, Good bye!