Đang tải... (xem toàn văn)
Tài liệu sử dụng tham khảo thi hết môn Tiếng anh chuyên ngành Buồng Ngành Quản trị khách sạn hệ Cao đẳng, Đại học. Nội dung liên quan đến giao tiếp giữa nhân viên Buồng phòng và khácg, trong đó có các tình huống và cách xử lí tình huống liên quan đến lĩnh vực Buồng phòng thuộc lĩnh vực tiếng anh chuyên ngành quản lý khách sạn.
Chữ ký cán coi thi 1……………………… 2……………………… Trường: ………………………… Đề thi môn : TACN Buồng - Đề Dành cho sinh viên : …………… Họ tên :………………… SBD: …………………… Số phách :……………… Điểm chữ :………… Điểm số :…………… Cán chấm thi :…… Cán chấm thi :…… Số phách : Đề số (60’) I Choose the word whose underlined part is pronounced differently from the others (5p) a morning b sir c minute d disturb a come b bottle c bother d locker a clean b please c ready d leave a food b room c shampoo d look a toilet b towel c bother d rude II Choose the best answer by circling A, B, C or D (20p) You wash your hair with… … a shampoo b body lotion c soap d hair conditioner Assertive means… a strong and warm b warm and polite c polite and strong d polite and warm I can’t open this locker a I’ll get someone from laundry to give you a hand b Push the handle up and then pull back c I’ll get someone up right away d Sorry Ask the front desk We’re running behind schedule It’s o’clock We have four more rooms to clean a The barman restocks it b Ask the front desk c Ok, I’ll get someone from laundry to give you a hand d Of course I’ll get some for you 10 Is this your first day? a It is I think I’m a little nervous b Don’t be There’re a lot to learn here c By the way, my name’s Pearl d Come on, we need to clock in before the meeting starts 11 “Do not disturb’’ means… a Bother the guests c Don’t bother the guests b Come back in 30 mins d Clock out 12 Is it ok to put the coffee supplies by the soap? a No, that’s not a good idea c It goes on the top b Put it beside the shampoo d No, there isn’t enough room 13 Do we take the cart in the room? a We have master keys c No, we leave it here but lock the wheels b Always knock three times That’s the law d Like this? 14 Are you sure they’re not in the room? a Always knock three times That’s the law c Say “housekeeping” b Wait a minute If there’s no answer d All of them you can go in 15 I’ve lost my key Can you let me into room 303 real quick? a No, there isn’t enough room for guests c I’m sorry We’re not allowed to open b Here’s your key d It’s ok I’ll open for you III Put the words in the correct sentence (18p) 16 Never/ might / anything/ A / away /guest / No,/ want it/ throw a No, never throw anything away A guest might want it b No never might anything away A guest want it throw c No, never throw it A guest might want anything away d No, never want throw A guest might it anything away 17 I / get /roll / another/ toilet /Could /paper / of? a Could I get another roll of toilet paper? c I could get another roll of toilet paper? b Could I get roll of another toilet paper? d I could get roll of another toilet paper? 18 No, straighten/ just/ it, /like / up /this a No, it straighten, like just this up c No, just it, like straighten up this b No, just straighten it up, like this d No, just up straighten it, like this 19 I’ll/ up/ call /They’ll / maintenance /soon/ the/ be a I’ll up call the maintenance They’ll be soon b I’ll call up the maintenance They’ll be soon c I’ll call the maintenance They’ll be soon up d I’ll call the maintenance They’ll be up soon 20 in /there /be /extra / should / one /your/ Yes, / closet/ an a Yes, there should be an extra one in your closet b Yes, there should an extra one be in your closet c Yes, should there be an extra one in your closet? d Yes, should be there an extra one in your closet? 21 wanted/ shampoo / another / He / of / bother / a /of / toilet / and /paper/ roll a He wanted another bottle of shampoo and a roll of paper toilet b He wanted bottle of shampoo and a another roll of toilet paper c He wanted another bottle of shampoo and a roll of toilet paper d He wanted bottle of shampoo and a roll of another toilet paper IV Put the verbs in brackets in the correct tenses (10p) 22 What you (call) sheets, pillowcases and towels? a What you sheets pillowcases and towels call? b What are you sheets pillowcases and towels called? c What are you sheets pillowcases and towels call? d What you call sheets, pillowcases and towels? 23 The lotion (go) over here? a Do the lotion go over here? c Does the lotion go over here? b Is the lotion go over here? d Does the lotion goes over here? 24 Where I (should) put these plastic bags a Where I should put these plastic bags? c Where I should these plastic bags put? b Where I should these plastic bags putted? d Where should I put these plastic bags? 25 What you (do) when you knock the door? a What are you when you knock the door? b What does you when you knock the door? c What you when you knock the door? d What did you when you knock the door? 26 I’m sorry We (work) right now a I’m sorry We work right now c I’m sorry We works right now b I’m sorry We working right now d I’m sorry We are working right now V Answering these situations (12p) 27 Could I have a bottle of shampoo and another roll of toilet paper? a Certainly Here you are c I’d love to b I’m sorry I don’t carry Ask the front desk d Yes, please 28 We’re running behind schedule It’s two o’clock We have four more rooms to clean a I’ll call the maintenance They’ll be up soon b Yes, there should be an extra one in your closet c The barman restocks it d I’ll get someone from laundry to give you a hand 29 I’m looking for change for a ten? a I’m sorry I don’t carry Ask the front desk c Go down the hall The change is on the left b How much you want to change? d It’s ok Here you are 30 I’m supposed to meet my business partner here a Very good, sir What room are they in? b Sorry I don’t know Ask the front desk c I’m not sure They said to meet on the third floor d Could you wait in the lobby, please? 31 I think I’m on the wrong floor a I’m supposed to meet my business partner here b Go down the hall Ask the front desk c Do you know your room number? d Wait here Your guest is coming VI Underline the mistake in each sentence and correct it (10p) 32 Do you have change for ten by chance? A B C D 33 I’m sorry sir, but we are work right now Good day! A B C 34 This job is fine for now, but I want to be supervisor someday A B C D 35 You can use the house phone in the elevator to ring the room A B C 36 I’m not sure They said to meeting on the third floor A B C VII Translate into English (10p) 37 Tơi tìm máy bán hàng tự động quanh không? a Excuse me, where is the vending machine in the lobby? b Excuse me, can I get a vending machine around here? c Excuse me, is there a vending machine on this floor? 38 Chào buổi sáng ơng Chúng tơi đến để dọn phịng a Good morning, sir We here to clean your room b Good morning, sir We are here to clean your room c Good morning, sir We are here clean your room 39 Để xe đẩy bên ngồi phịng khóa bánh xe lại a Leave the cart outside the room and lock the wheel b Leave the cart outside the room and lock the wheels c Left the cart outside the room and lock the wheels 40 Tôi gọi thợ bảo trì Họ lên a The maintenance is going be up soon b The maintenance will be up soon c I’ll call the maintenance They’ll be up soon VIII Name these things (10p) IX Match the solutions with the problems in the starters Number is done (5p) EX There isn’t any hot water a chase up housekeeping 51 The air – conditioner isn’t working b look into it 52 The room is smoky c send up a service engineer 53 He doesn’t have a clean shirt d call maintenance 54 He didn’t have a wake-up call e change your room 55 They haven’t serviced the room f call the housekeeper 0.d 51.c 52.e 53.a 54.b 55.f