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Hotel english A HandsOn Course for Hotel Professionals, sách tiếng anh của nhà xuất bản tổng hợp thành phố Hồ Chí Minh, Công ty TNHH nhân việt trí. Hotel english A HandsOn Course for Hotel Professionals, sách tiếng anh của nhà xuất bản tổng hợp thành phố Hồ Chí Minh, Công ty TNHH nhân việt trí.
HotEL ENGLISH Copyrjght © 2010 LiveABC Interactive Corporation l"ublished in Vie!nam,.2O1O This edition is published in Vietnam under a license Agreement between LiveABC ·interactive Corporation and Nhan Tri Viet Co., Ltd Vietnam a All ~ig.hts reserved No part of this publication may be reproduced; stored i~ retrieval system; · ·cir.transmitted, in any form cir by any meahs, electronic, mechanical, photocopying; ·recording, - : - or oth:erwlse, without thi{i:i~ior written permission of the copyright owner · ·:•·· \ ;·-·• ··~-~"'- • Locations • Phone reservations • N + rates vary depending upon/ on+ N • look forward to+ N / V-ing Drivers, Doormen, • Airport pickup and Bellhops • Receiving guests • Carrying luggage • Hailing taxis • Excuse me, are you Mr Hopkins? • Do you have any bags in the trunk? • May I ask your destination? • I'll get a cab for you • S will be V-ing • take care of sb / sth • conjunctions - while, until • suggest / recommend Reception • Hotel check-in • Safe-deposit boxes • Handling messages • Do you have a reservation? • Would you like to use the hotel safe? • Are there messages for me? • tag questions • not only but also • time preposition - in • S + V + so (that) • Electric appliances • Bathroom • Other amenities • The minibar is right over there • We have a full bathroom • The room is equipped with highspeed Internet • It's my pleasure to V • indefinite pronouns • sensory verbs • be able to V / can V • Housekeeping & Laundry • Bellhop service • Switchboard • The Front Desk • The toilet paper is running out: • I'll bring it up right away • I'll arrange for your 6:30 a.m wake-up call • have sb + V / have sth + V-pp • need V-ing / to be V-pp • mind (sb) doing sth • Directions inside and outside the hotel • Places to visit • Go past the sauna and turn right • It's within walking distance • You might want to check out Xizi Bay • either A or B • by I before I no later than • have sth / sb in mind • once / as soon as • What's your budget range? • What kind of cuisine would you prefer? • You can rent bikes on the island • How much will I does sth cost? • S prefer(s)A(to B) • superlatives • Make sure to V / (that) + S +V Amenities Requests for Services Directions Tour Planning • Are there any rooms available on June 16th ? • May I ask who the booking is for? · • Tour arrangements • Restaurant recommendations ·• Bike rentals 17 27 37 47 57 67 • not as + adj + as sb expected • as long as • as + adv + as possible • If it's not too much to ask, 77 • The reservation is made under the name White • I'd like a Scotch on the rocks • Can I get you some dessert? • can't/ couldn't stand • be in the mood for • after all • 8th comes with a choice of 87 Business Center/ • Business center · Event Planning hours & services • Meetings and banquets • We're open year round • How niany guests are you expecting? • The room fits 15 to 25 tables • get sb / sth + adj / V-pp • get sb + to V Small Talk • Popular night markets • Local festivals • Tourso_f Kenting • It's made from eggs and oysters • There will be lots of lanterns on display • Kenting is famous for its beaches • Why not/ Why don't you ? • in case • no / small / little wonder • It is sth / sb that S + V • Hotel checkout · • Asking about and paying the bill • How would you like to pay? •, • The total is NT$1,000 even • Here's your credit card receipt, sir • Do you take US dollars? • Here is / are • That comes to • Feel free to contact sb if S +V • Emergency situations & announcements • Sick or injured guests • Keep clear of the windows • Can I please have your attention? • We have a doctor on call • Let's get your knee bandaged \JP- • I'm / We're afraid I sorry • help / assist Restaurant/ Bar 10 11 Paying the Bill 12 Emergencies 13 Job Interviewing 14 • Amenity complaints • Complaint solutions • Please accept our deepest apologies • Your meal will be on the house • Reservations • Greeting guests • Bar & food orders • Serving customers • Interview questions • Could you describe yourself a little? • Making a good · impression • I'm outgoing and a team player • Resumes & cover • What are the working hours? letters· 97 107 117 127 • in charge of+ N / V-ing • if - second conditional 137 Doorman @ Greets guests at the door @ Monitors the hotel driveway @ Opens the door for guests @ Loads suitcases onto shuttle buses @ Hails taxis Bellhop J Bellboy / Bellman •••••••••••••••• @ Carries luggage for guests @ Shows guests to their rooms @ Introduces room amenities Concierge @ Provides information about hotel amenities and services @· Arranges tours and tickets @ Makesreservations Front Desk Clerk @ Checks guests in and out @ Gives information about the hotel @ Handles guest requests @ Deals with guest complaints Front Desk Manager @ Supervises bellboys, drivers, concierges, operators, cashiers, front desk: clerks Housekeeper / Chambermaid / Maid , © Cleans rooms © Changes bedding © Restocks supplies Laundry Staff © Washes bedding, hotel uniforms, napkins Room Service Staff © Takes orders © Prepares and delivers dishes Maintenance Worker © Maintains and repairs the facilities Host I Hostess Fitness Center Attendant © Provides guests with restaurant information @ © Checks reservations © Organizes fitness activities © Seats guests © Makes sure weights are reracked @ Hands out menus Shows guests how to use equipment © Returns equipment to its proper place Waiter / Waitress Business Center Attendant © Takes orders © Receives and delivers faxes © Serves food and beverages @ Brings the bill / check © Provides secretarial services © Offers computer support Food and Beverage Manager Event Planner · · · · · · · · · · · · · · {) © Manages the restaurant staff © Arranges banquets, weddings, press conferences-_ © Decorates venues @ Makes signs and fliers Operatorã â Answers and forwards calls © Takes and delivers messages Driver © Drives the hotel shuttle bus © Greets guests and loads their bags Valet © Parks and retrieves guest vehicles Welcome to Hotel English We have designed this textbook for intermediate students who want to master English for the hospitality industry The focus of Hotel English is on listening and speaking to help you develop the skills you need to effectively provide five-star service in English In addition, it contains vocabulary activities, focused grammar practice, and communicative functional exercises to familiarize students with how hotel staff and guests interact Hotel English is divided into fourteen units covering the full range of hotel services from airport pickup and reception to room service and event planning Each unit begins with an overview of what will be learned, along with preview questions to encourage students to talk, personalize the topics, and share background knowledge This is followed by a picture dictionary for vocabulary practice and three sections of dialogues We reinforce the dialogues with a Language Center page consisting of sentence patterns, useful expressions, word usage, and role play practice Finally, each unit ends with a Listening Practice activity to enhance students' listening comprehension Wh!3ther you are planning for a care.er in the hospitality industry or already work at a hotel and need to · , improve your English, Hotel English is sure to provide you with the language training you need Unit Preview 1111 Introducing different kinds of accommodation and facilities 11 Describing locations 11 Taking phone reservations · Before We Start When was the last time you stayed in a hotel? 2~ Wh~t kind of room did you have? Do you normally stay in e?