Đang tải... (xem toàn văn)
Question: Conflicts between Vietnambased international education institutions and Vietnamese parents have been increasingly reported on social media. What are your opinions about the reasons for such incidents and the ways the involved solve the problem? What would you do otherwise? Elaborate your points by investigating one or more cases from an intercultural perspective.
Question: Conflicts between Vietnam-based international education institutions and Vietnamese parents have been increasingly reported on social media What are your opinions about the reasons for such incidents and the ways the involved solve the problem? What would you otherwise? Elaborate your points by investigating one or more cases from an intercultural perspective Final Assignment When it comes to parents, teachers, and administrators of educational institutions, disagreements and confrontations are unavoidable Nowadays, conflicts between Vietnam-based international education institutions and Vietnamese parents have been reported increasingly on social media The conflict was defined for the purposes of the study as real or perceived differences that arise from specific educational circumstances and elicit negative emotion as a result (Deutsch, 1873) It has always been like that, the frequency of conflicts being reported a lot is not due to an increase in the number of conflicts, but because of the growth of social networks and the popularity of live streaming, all problems are now being discussed online Along with that, the nature of these contradictions is still present, however, in the past, people in general and parents, in particular, did not use social networks as much as now, so little information was put on social networks The essay will first look at four categories of factors that have a bearing on how parentschool conflict intensifies or cools down: Discrepant views of a child or a child’s needs, knowledge, constraints, communication, and trust According to a study by Jeannie Lake, ninety percent of responders said that different perspectives on a child can lead to or intensify conflict Parents believed that two reasons led to the different perspectives: either the school did not see their child as an individual with special talents and abilities or it perceived the child from a deficit-model perspective, concentrating primarily on the child's deficits Parents reportedly became “single-minded” about what was best for their children, which led them to reject suggestions for good programming, according to school authorities According to one mediator, students may demonstrate a skill outside of class but not inside of it, and since parents may only notice the former and school personnel may only notice the latter, each side gets distinct and incomplete conclusions When it comes to knowledge, parents, teachers, and mediators have all identified two things as conflict-escalating factors: a lack of problem-solving knowledge and communication techniques One school official recommended that special education managers and school staff should quickly disclose that information to parents to prevent them from seeking it from outside organizations Parents complain about the fact that it is extremely difficult for them to advocate on behalf of their children due to an “imbalance” of knowledge, where parents lack the knowledge that school officials already have All three groups agreed that parents are unsure if their knowledge is adequate to form wise opinions regarding the assessments and services their children are receiving Too frequently, parents learn about their lack of knowledge when the first argument about their kids' education occurs The restrictions are still another crucial point Resource limitations, including those related to time, money, people, and resources, have an impact on conflicts In Particular, finances made conflicts worse They tend to create “turf battles”, where parents of children feel too much money is going to serve the institutions but they not see the equivalent result Suspicions could arise about money being the unstated, hidden reason to deny services Concerning the final factor involving communication and trust, conflicts tended to increase when communication was inadequate, misunderstood, inaccurate, dishonest, or avoided If people felt that they were not being heard or listened to, the same thing applied When schools brought too many officials to team meetings, parents felt intimidated to communicate On the other hand, mediation with a neutral third party was praised by both parents and school administrators for enabling them to feel safe and comfortable, open up, and have real conversations about their needs and feelings, frequently for the first time It was much simpler for parents to put up with minor glitches or mistakes if they trusted the school staff Parents lost faith in the procedure when that trust was broken or lacking, and school administrators disregarded their suggestions In some instances, school officials were unaware of the moment a parent decided to give up or trust in the institution's ability to put things right for the student Over time, parents who didn't have belief in the school stopped wishing for positive outcomes or mutual communication and instead began requesting out-of-district placements, school changes, mediation, or due process hearings We explored the causes of the conflict between institutions and parents; now it's time to consider solutions to this challenging issue To start, we must determine the causes of the issues Because if we not comprehend the struggle, it is tough School administrators can close gaps between parent and school viewpoints if they can identify what parents need and separate those needs from the parents' positions When teachers take the parents' long- and short-term goals for their students, the same thing occurs Instead of just concentrating on the students' deficiencies, educators must take into account all of the student's skills, including their talents, desires, needs, and objectives Financial limitations are still another crucial component The ability of parents to decide critically about a student's educational plans may be affected as a result Additionally, parents must educate themselves on the new services and programs offered by the school where they intend to enroll their children If parents are unable to determine if certain service offerings are appropriate due to a lack of information, they cannot speak out for their children When educators build solid, mutually beneficial relationships with parents and students, power battles between schools and parents can be avoided These interactions require effective negotiation, problem-solving, and communication abilities Building and maintaining trust is a joint responsibility of parents and educators When disagreements arise, it is up to both parties to adopt collaborative and conciliatory stances In detail, the case of school violence among students at International School Ho Chi Minh City - American Academy (ISHCMC-AA) has not shown signs of cooling down in the media recently Initially, the friction arose from a conflict between students, but because the school did not actively contact to resolve the issue with parents, leading to an escalation that had a great impact on the school The cause of the escalation of conflicts here starts from unnecessary reasons: The school, instead of calling parents to listen to the problem, chooses to send an email, and only respond within the working day main; This causes frustration for parents who also spend money to use the service After that, when parents came to the place to solve it, the school was not skillful in communicating and negotiating with parents, causing the frustration to rise Instead of apologizing to appease the parents and proceed to find a solution together, the school used the resolution culture of foreigners in Vietnam, which is refusing to negotiate and calling the police This is the reason why things get out of control From this example, we can see a common situation in international schools when there is a conflict with Vietnamese parents, that's why the root of the problem is usually very small, but due to not understanding the behavior culture as well as the mind The behavior of new service users leads to inappropriate actions, causing an escalation in conflicts and serious consequences The matter did not stop there, after receiving an unsatisfactory solution from the school, Ms Thuy - the parent of a student who suffered from school violence has live streamed online, and attracted more than 200,000 viewers each Livestream Instead of finding a way to apologize and reconcile, bringing the tension down, the school continues to choose to remain silent This inadvertently made the public angrier and no longer cared about right and wrong, leading to a serious impact on the brand's brand as well as the evaluation of the school's quality If I put myself in the role of an international school with a conflict with parents, I would suggest a solution based on the perspective of Vietnamese people, who understand the Vietnamese culture and service market as follows: when there is a conflict with parents, the first thing to is to actively find ways to connect with all the people that relevant to the problem, especially parents, so that they can see a professional and caring attitude towards students After the connection is established, the school side will listen to the issues with the following criteria: Understanding, and goodwill to cooperate After listening to the problems and having conversations with parents, the school will make an appointment to meet face-to-face to discuss how to solve the problem and at the same time coordinate to agree on a suitable solution within the capacity of the school With this solution, it will avoid raising tensions, and at the same time, show goodwill and respect for all the people Along with that, the school needs to show a professional attitude, be ready to apologize if necessary, and not shy away, to limit unprofessional images from being recorded and released on social networking platforms, causing waves of negative public opinion towards the school In addition, if I am a parent, I will go to the school to discuss to understand the situation and find a solution to minimize the bad outcomes as much as possible When it comes to resolving conflicts and school issues, that says, the decisive role of the state, the government, and the participation of social organizations have only a supporting role School contradictions and conflicts have root causes and can only be completely resolved when the root problem is dealt with This requires approaches, methods, and tools to deal with specific types of conflicts Building and maintaining trust is a joint responsibility of parents and educators When disagreements arise, it is up to both parties to maintain collaborative and conciliatory attitudes If both parties see conflict as a chance for improvement, change, novel creative problem-solving, enhanced self-evaluation, and skill testing, then it is not always a bad thing REFERENCES Bennett, D S (1996) Security, bargaining, and the end of interstate rivalry International Studies Quarterly, 40(2), 157-183 Retrieved from https://www.advocacyinstitute.org/advocacyinaction/Parent_School_Conflict.shtml? fbclid=IwAR1nxCI7ANmOpaSeTR4sqP7AdSSNBfqZHD0FVzgHaTeN3VI8mQq_FEIyn0 Besnier, N (1995) Literacy, emotion and authority: reading and writing on a Polynesian atoll (No 16) Cambridge University Press Ryan, R M., & Deci, E L (2017) Self-determination theory: Basic psychological needs in motivation, development, and wellness Guilford Publications